Offer adiscount on areorder for adamageditemMake atargetedsales offerAsk a storeassociateabout theirdayRaiseyour NPSby 5%Two fulldays of100%NPSObtain aprojectscope100%ProcessQARestateon 5 callsin a row________Ask thecustomerabouttheir daySeek teamleadassistance vs.supervisorassistance100%Soft SkillsQAThree fulldays of100%NPSFind asubstituteitem for anout of stockitemSurveyscriptingon 10 callsin a rowSurveyscripting on20 calls in arow________5 full daysof 100%NPSRestatewithempathyMake anemotionalconnectionBuild upon acustomer'sprojectscopeRestateon 20calls in arowProvidepositiveempathyBuildupon aprojectscopeProvidesincereempathySale over$1,500.00Offer adiscount on areorder for adamageditemMake atargetedsales offerAsk a storeassociateabout theirdayRaiseyour NPSby 5%Two fulldays of100%NPSObtain aprojectscope100%ProcessQARestateon 5 callsin a row________Ask thecustomerabouttheir daySeek teamleadassistance vs.supervisorassistance100%Soft SkillsQAThree fulldays of100%NPSFind asubstituteitem for anout of stockitemSurveyscriptingon 10 callsin a rowSurveyscripting on20 calls in arow________5 full daysof 100%NPSRestatewithempathyMake anemotionalconnectionBuild upon acustomer'sprojectscopeRestateon 20calls in arowProvidepositiveempathyBuildupon aprojectscopeProvidesincereempathySale over$1,500.00

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer a discount on a reorder for a damaged item
  2. Make a targeted sales offer
  3. Ask a store associate about their day
  4. Raise your NPS by 5%
  5. Two full days of 100% NPS
  6. Obtain a project scope
  7. 100% Process QA
  8. Restate on 5 calls in a row ________
  9. Ask the customer about their day
  10. Seek team lead assistance vs. supervisor assistance
  11. 100% Soft Skills QA
  12. Three full days of 100% NPS
  13. Find a substitute item for an out of stock item
  14. Survey scripting on 10 calls in a row
  15. Survey scripting on 20 calls in a row ________
  16. 5 full days of 100% NPS
  17. Restate with empathy
  18. Make an emotional connection
  19. Build upon a customer's project scope
  20. Restate on 20 calls in a row
  21. Provide positive empathy
  22. Build upon a project scope
  23. Provide sincere empathy
  24. Sale over $1,500.00