Surveyscripting on20 calls in arow________Seek teamleadassistance vs.supervisorassistanceBuild upon acustomer'sprojectscopeFind asubstituteitem for anout of stockitemAsk thecustomerabouttheir dayRaiseyour NPSby 5%Buildupon aprojectscopeRestateon 5 callsin a row________Obtain aprojectscope5 full daysof 100%NPSRestatewithempathy100%Soft SkillsQARestateon 20calls in arowOffer adiscount on areorder for adamageditemMake anemotionalconnectionTwo fulldays of100%NPSSale over$1,500.00ProvidesincereempathyProvidepositiveempathyAsk a storeassociateabout theirdaySurveyscriptingon 10 callsin a rowMake atargetedsales offer100%ProcessQAThree fulldays of100%NPSSurveyscripting on20 calls in arow________Seek teamleadassistance vs.supervisorassistanceBuild upon acustomer'sprojectscopeFind asubstituteitem for anout of stockitemAsk thecustomerabouttheir dayRaiseyour NPSby 5%Buildupon aprojectscopeRestateon 5 callsin a row________Obtain aprojectscope5 full daysof 100%NPSRestatewithempathy100%Soft SkillsQARestateon 20calls in arowOffer adiscount on areorder for adamageditemMake anemotionalconnectionTwo fulldays of100%NPSSale over$1,500.00ProvidesincereempathyProvidepositiveempathyAsk a storeassociateabout theirdaySurveyscriptingon 10 callsin a rowMake atargetedsales offer100%ProcessQAThree fulldays of100%NPS

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Survey scripting on 20 calls in a row ________
  2. Seek team lead assistance vs. supervisor assistance
  3. Build upon a customer's project scope
  4. Find a substitute item for an out of stock item
  5. Ask the customer about their day
  6. Raise your NPS by 5%
  7. Build upon a project scope
  8. Restate on 5 calls in a row ________
  9. Obtain a project scope
  10. 5 full days of 100% NPS
  11. Restate with empathy
  12. 100% Soft Skills QA
  13. Restate on 20 calls in a row
  14. Offer a discount on a reorder for a damaged item
  15. Make an emotional connection
  16. Two full days of 100% NPS
  17. Sale over $1,500.00
  18. Provide sincere empathy
  19. Provide positive empathy
  20. Ask a store associate about their day
  21. Survey scripting on 10 calls in a row
  22. Make a targeted sales offer
  23. 100% Process QA
  24. Three full days of 100% NPS