Seek teamleadassistance vs.supervisorassistanceProvidepositiveempathyProvidesincereempathyRestateon 5 callsin a row________Three fulldays of100%NPSSale over$1,500.00Two fulldays of100%NPSObtain aprojectscopeSurveyscripting on20 calls in arow________Surveyscriptingon 10 callsin a rowBuildupon aprojectscopeAsk a storeassociateabout theirdayRestateon 20calls in arow100%ProcessQAMake atargetedsales offerRestatewithempathyAsk thecustomerabouttheir dayMake anemotionalconnectionFind asubstituteitem for anout of stockitem5 full daysof 100%NPSOffer adiscount on areorder for adamageditemBuild upon acustomer'sprojectscopeRaiseyour NPSby 5%100%Soft SkillsQASeek teamleadassistance vs.supervisorassistanceProvidepositiveempathyProvidesincereempathyRestateon 5 callsin a row________Three fulldays of100%NPSSale over$1,500.00Two fulldays of100%NPSObtain aprojectscopeSurveyscripting on20 calls in arow________Surveyscriptingon 10 callsin a rowBuildupon aprojectscopeAsk a storeassociateabout theirdayRestateon 20calls in arow100%ProcessQAMake atargetedsales offerRestatewithempathyAsk thecustomerabouttheir dayMake anemotionalconnectionFind asubstituteitem for anout of stockitem5 full daysof 100%NPSOffer adiscount on areorder for adamageditemBuild upon acustomer'sprojectscopeRaiseyour NPSby 5%100%Soft SkillsQA

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Seek team lead assistance vs. supervisor assistance
  2. Provide positive empathy
  3. Provide sincere empathy
  4. Restate on 5 calls in a row ________
  5. Three full days of 100% NPS
  6. Sale over $1,500.00
  7. Two full days of 100% NPS
  8. Obtain a project scope
  9. Survey scripting on 20 calls in a row ________
  10. Survey scripting on 10 calls in a row
  11. Build upon a project scope
  12. Ask a store associate about their day
  13. Restate on 20 calls in a row
  14. 100% Process QA
  15. Make a targeted sales offer
  16. Restate with empathy
  17. Ask the customer about their day
  18. Make an emotional connection
  19. Find a substitute item for an out of stock item
  20. 5 full days of 100% NPS
  21. Offer a discount on a reorder for a damaged item
  22. Build upon a customer's project scope
  23. Raise your NPS by 5%
  24. 100% Soft Skills QA