5 full daysof 100%NPS100%Soft SkillsQAProvidesincereempathySurveyscripting on20 calls in arow________Make anemotionalconnectionSurveyscriptingon 10 callsin a rowRestatewithempathyBuild upon acustomer'sprojectscopeFind asubstituteitem for anout of stockitemRestateon 20calls in arowObtain aprojectscopeBuildupon aprojectscopeAsk a storeassociateabout theirdayTwo fulldays of100%NPSRestateon 5 callsin a row________Seek teamleadassistance vs.supervisorassistanceProvidepositiveempathyRaiseyour NPSby 5%Three fulldays of100%NPSMake atargetedsales offerAsk thecustomerabouttheir daySale over$1,500.00100%ProcessQAOffer adiscount on areorder for adamageditem5 full daysof 100%NPS100%Soft SkillsQAProvidesincereempathySurveyscripting on20 calls in arow________Make anemotionalconnectionSurveyscriptingon 10 callsin a rowRestatewithempathyBuild upon acustomer'sprojectscopeFind asubstituteitem for anout of stockitemRestateon 20calls in arowObtain aprojectscopeBuildupon aprojectscopeAsk a storeassociateabout theirdayTwo fulldays of100%NPSRestateon 5 callsin a row________Seek teamleadassistance vs.supervisorassistanceProvidepositiveempathyRaiseyour NPSby 5%Three fulldays of100%NPSMake atargetedsales offerAsk thecustomerabouttheir daySale over$1,500.00100%ProcessQAOffer adiscount on areorder for adamageditem

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 full days of 100% NPS
  2. 100% Soft Skills QA
  3. Provide sincere empathy
  4. Survey scripting on 20 calls in a row ________
  5. Make an emotional connection
  6. Survey scripting on 10 calls in a row
  7. Restate with empathy
  8. Build upon a customer's project scope
  9. Find a substitute item for an out of stock item
  10. Restate on 20 calls in a row
  11. Obtain a project scope
  12. Build upon a project scope
  13. Ask a store associate about their day
  14. Two full days of 100% NPS
  15. Restate on 5 calls in a row ________
  16. Seek team lead assistance vs. supervisor assistance
  17. Provide positive empathy
  18. Raise your NPS by 5%
  19. Three full days of 100% NPS
  20. Make a targeted sales offer
  21. Ask the customer about their day
  22. Sale over $1,500.00
  23. 100% Process QA
  24. Offer a discount on a reorder for a damaged item