Ask thecustomerabouttheir dayRestateon 5 callsin a row________100%Soft SkillsQAAsk a storeassociateabout theirdayObtain aprojectscopeFind asubstituteitem for anout of stockitemSeek teamleadassistance vs.supervisorassistanceMake anemotionalconnectionOffer adiscount on areorder for adamageditemBuildupon aprojectscopeBuild upon acustomer'sprojectscopeRestateon 20calls in arow5 full daysof 100%NPS100%ProcessQASale over$1,500.00Surveyscriptingon 10 callsin a rowMake atargetedsales offerProvidesincereempathyTwo fulldays of100%NPSRestatewithempathyThree fulldays of100%NPSRaiseyour NPSby 5%ProvidepositiveempathySurveyscripting on20 calls in arow________Ask thecustomerabouttheir dayRestateon 5 callsin a row________100%Soft SkillsQAAsk a storeassociateabout theirdayObtain aprojectscopeFind asubstituteitem for anout of stockitemSeek teamleadassistance vs.supervisorassistanceMake anemotionalconnectionOffer adiscount on areorder for adamageditemBuildupon aprojectscopeBuild upon acustomer'sprojectscopeRestateon 20calls in arow5 full daysof 100%NPS100%ProcessQASale over$1,500.00Surveyscriptingon 10 callsin a rowMake atargetedsales offerProvidesincereempathyTwo fulldays of100%NPSRestatewithempathyThree fulldays of100%NPSRaiseyour NPSby 5%ProvidepositiveempathySurveyscripting on20 calls in arow________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask the customer about their day
  2. Restate on 5 calls in a row ________
  3. 100% Soft Skills QA
  4. Ask a store associate about their day
  5. Obtain a project scope
  6. Find a substitute item for an out of stock item
  7. Seek team lead assistance vs. supervisor assistance
  8. Make an emotional connection
  9. Offer a discount on a reorder for a damaged item
  10. Build upon a project scope
  11. Build upon a customer's project scope
  12. Restate on 20 calls in a row
  13. 5 full days of 100% NPS
  14. 100% Process QA
  15. Sale over $1,500.00
  16. Survey scripting on 10 calls in a row
  17. Make a targeted sales offer
  18. Provide sincere empathy
  19. Two full days of 100% NPS
  20. Restate with empathy
  21. Three full days of 100% NPS
  22. Raise your NPS by 5%
  23. Provide positive empathy
  24. Survey scripting on 20 calls in a row ________