Build upon acustomer'sprojectscopeRestatewithempathyProvidesincereempathyAsk a storeassociateabout theirday100%ProcessQAMake anemotionalconnectionAsk thecustomerabouttheir dayTwo fulldays of100%NPSMake atargetedsales offerObtain aprojectscopeSurveyscriptingon 10 callsin a rowSurveyscripting on20 calls in arow________Find asubstituteitem for anout of stockitemOffer adiscount on areorder for adamageditem100%Soft SkillsQA5 full daysof 100%NPSRaiseyour NPSby 5%ProvidepositiveempathyRestateon 5 callsin a row________Sale over$1,500.00Buildupon aprojectscopeThree fulldays of100%NPSRestateon 20calls in arowSeek teamleadassistance vs.supervisorassistanceBuild upon acustomer'sprojectscopeRestatewithempathyProvidesincereempathyAsk a storeassociateabout theirday100%ProcessQAMake anemotionalconnectionAsk thecustomerabouttheir dayTwo fulldays of100%NPSMake atargetedsales offerObtain aprojectscopeSurveyscriptingon 10 callsin a rowSurveyscripting on20 calls in arow________Find asubstituteitem for anout of stockitemOffer adiscount on areorder for adamageditem100%Soft SkillsQA5 full daysof 100%NPSRaiseyour NPSby 5%ProvidepositiveempathyRestateon 5 callsin a row________Sale over$1,500.00Buildupon aprojectscopeThree fulldays of100%NPSRestateon 20calls in arowSeek teamleadassistance vs.supervisorassistance

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build upon a customer's project scope
  2. Restate with empathy
  3. Provide sincere empathy
  4. Ask a store associate about their day
  5. 100% Process QA
  6. Make an emotional connection
  7. Ask the customer about their day
  8. Two full days of 100% NPS
  9. Make a targeted sales offer
  10. Obtain a project scope
  11. Survey scripting on 10 calls in a row
  12. Survey scripting on 20 calls in a row ________
  13. Find a substitute item for an out of stock item
  14. Offer a discount on a reorder for a damaged item
  15. 100% Soft Skills QA
  16. 5 full days of 100% NPS
  17. Raise your NPS by 5%
  18. Provide positive empathy
  19. Restate on 5 calls in a row ________
  20. Sale over $1,500.00
  21. Build upon a project scope
  22. Three full days of 100% NPS
  23. Restate on 20 calls in a row
  24. Seek team lead assistance vs. supervisor assistance