Buildupon aprojectscopeFind asubstituteitem for anout of stockitemBuild upon acustomer'sprojectscopeThree fulldays of100%NPSRestateon 5 callsin a row________Raiseyour NPSby 5%ProvidepositiveempathySeek teamleadassistance vs.supervisorassistanceSurveyscripting on20 calls in arow________100%ProcessQAObtain aprojectscopeMake anemotionalconnection5 full daysof 100%NPSMake atargetedsales offerSale over$1,500.00RestatewithempathyRestateon 20calls in arow100%Soft SkillsQAAsk a storeassociateabout theirdayTwo fulldays of100%NPSProvidesincereempathySurveyscriptingon 10 callsin a rowAsk thecustomerabouttheir dayOffer adiscount on areorder for adamageditemBuildupon aprojectscopeFind asubstituteitem for anout of stockitemBuild upon acustomer'sprojectscopeThree fulldays of100%NPSRestateon 5 callsin a row________Raiseyour NPSby 5%ProvidepositiveempathySeek teamleadassistance vs.supervisorassistanceSurveyscripting on20 calls in arow________100%ProcessQAObtain aprojectscopeMake anemotionalconnection5 full daysof 100%NPSMake atargetedsales offerSale over$1,500.00RestatewithempathyRestateon 20calls in arow100%Soft SkillsQAAsk a storeassociateabout theirdayTwo fulldays of100%NPSProvidesincereempathySurveyscriptingon 10 callsin a rowAsk thecustomerabouttheir dayOffer adiscount on areorder for adamageditem

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build upon a project scope
  2. Find a substitute item for an out of stock item
  3. Build upon a customer's project scope
  4. Three full days of 100% NPS
  5. Restate on 5 calls in a row ________
  6. Raise your NPS by 5%
  7. Provide positive empathy
  8. Seek team lead assistance vs. supervisor assistance
  9. Survey scripting on 20 calls in a row ________
  10. 100% Process QA
  11. Obtain a project scope
  12. Make an emotional connection
  13. 5 full days of 100% NPS
  14. Make a targeted sales offer
  15. Sale over $1,500.00
  16. Restate with empathy
  17. Restate on 20 calls in a row
  18. 100% Soft Skills QA
  19. Ask a store associate about their day
  20. Two full days of 100% NPS
  21. Provide sincere empathy
  22. Survey scripting on 10 calls in a row
  23. Ask the customer about their day
  24. Offer a discount on a reorder for a damaged item