Three fulldays of100%NPSMake atargetedsales offerOffer adiscount on areorder for adamageditemRaiseyour NPSby 5%Restateon 20calls in arowRestateon 5 callsin a row________100%ProcessQASeek teamleadassistance vs.supervisorassistanceMake anemotionalconnectionFind asubstituteitem for anout of stockitemProvidesincereempathySurveyscripting on20 calls in arow________Ask thecustomerabouttheir dayRestatewithempathyBuild upon acustomer'sprojectscope100%Soft SkillsQABuildupon aprojectscopeSurveyscriptingon 10 callsin a row5 full daysof 100%NPSProvidepositiveempathyAsk a storeassociateabout theirdayTwo fulldays of100%NPSSale over$1,500.00Obtain aprojectscopeThree fulldays of100%NPSMake atargetedsales offerOffer adiscount on areorder for adamageditemRaiseyour NPSby 5%Restateon 20calls in arowRestateon 5 callsin a row________100%ProcessQASeek teamleadassistance vs.supervisorassistanceMake anemotionalconnectionFind asubstituteitem for anout of stockitemProvidesincereempathySurveyscripting on20 calls in arow________Ask thecustomerabouttheir dayRestatewithempathyBuild upon acustomer'sprojectscope100%Soft SkillsQABuildupon aprojectscopeSurveyscriptingon 10 callsin a row5 full daysof 100%NPSProvidepositiveempathyAsk a storeassociateabout theirdayTwo fulldays of100%NPSSale over$1,500.00Obtain aprojectscope

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Three full days of 100% NPS
  2. Make a targeted sales offer
  3. Offer a discount on a reorder for a damaged item
  4. Raise your NPS by 5%
  5. Restate on 20 calls in a row
  6. Restate on 5 calls in a row ________
  7. 100% Process QA
  8. Seek team lead assistance vs. supervisor assistance
  9. Make an emotional connection
  10. Find a substitute item for an out of stock item
  11. Provide sincere empathy
  12. Survey scripting on 20 calls in a row ________
  13. Ask the customer about their day
  14. Restate with empathy
  15. Build upon a customer's project scope
  16. 100% Soft Skills QA
  17. Build upon a project scope
  18. Survey scripting on 10 calls in a row
  19. 5 full days of 100% NPS
  20. Provide positive empathy
  21. Ask a store associate about their day
  22. Two full days of 100% NPS
  23. Sale over $1,500.00
  24. Obtain a project scope