RestatewithempathyMake anemotionalconnectionBuild upon acustomer'sprojectscopeProvidesincereempathyRestateon 5 callsin a row________Surveyscriptingon 10 callsin a rowAsk thecustomerabouttheir dayTwo fulldays of100%NPSMake atargetedsales offerThree fulldays of100%NPS5 full daysof 100%NPS100%ProcessQAProvidepositiveempathyObtain aprojectscopeBuildupon aprojectscopeAsk a storeassociateabout theirdaySeek teamleadassistance vs.supervisorassistanceSale over$1,500.00Find asubstituteitem for anout of stockitemRaiseyour NPSby 5%Surveyscripting on20 calls in arow________Offer adiscount on areorder for adamageditemRestateon 20calls in arow100%Soft SkillsQARestatewithempathyMake anemotionalconnectionBuild upon acustomer'sprojectscopeProvidesincereempathyRestateon 5 callsin a row________Surveyscriptingon 10 callsin a rowAsk thecustomerabouttheir dayTwo fulldays of100%NPSMake atargetedsales offerThree fulldays of100%NPS5 full daysof 100%NPS100%ProcessQAProvidepositiveempathyObtain aprojectscopeBuildupon aprojectscopeAsk a storeassociateabout theirdaySeek teamleadassistance vs.supervisorassistanceSale over$1,500.00Find asubstituteitem for anout of stockitemRaiseyour NPSby 5%Surveyscripting on20 calls in arow________Offer adiscount on areorder for adamageditemRestateon 20calls in arow100%Soft SkillsQA

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restate with empathy
  2. Make an emotional connection
  3. Build upon a customer's project scope
  4. Provide sincere empathy
  5. Restate on 5 calls in a row ________
  6. Survey scripting on 10 calls in a row
  7. Ask the customer about their day
  8. Two full days of 100% NPS
  9. Make a targeted sales offer
  10. Three full days of 100% NPS
  11. 5 full days of 100% NPS
  12. 100% Process QA
  13. Provide positive empathy
  14. Obtain a project scope
  15. Build upon a project scope
  16. Ask a store associate about their day
  17. Seek team lead assistance vs. supervisor assistance
  18. Sale over $1,500.00
  19. Find a substitute item for an out of stock item
  20. Raise your NPS by 5%
  21. Survey scripting on 20 calls in a row ________
  22. Offer a discount on a reorder for a damaged item
  23. Restate on 20 calls in a row
  24. 100% Soft Skills QA