5 full daysof 100%NPSBuild upon acustomer'sprojectscopeSurveyscriptingon 10 callsin a rowRestateon 20calls in arowOffer adiscount on areorder for adamageditemMake atargetedsales offer100%Soft SkillsQARaiseyour NPSby 5%Providepositiveempathy100%ProcessQAAsk thecustomerabouttheir dayTwo fulldays of100%NPSBuildupon aprojectscopeRestatewithempathyThree fulldays of100%NPSSale over$1,500.00Seek teamleadassistance vs.supervisorassistanceAsk a storeassociateabout theirdayFind asubstituteitem for anout of stockitemMake anemotionalconnectionProvidesincereempathySurveyscripting on20 calls in arow________Obtain aprojectscopeRestateon 5 callsin a row________5 full daysof 100%NPSBuild upon acustomer'sprojectscopeSurveyscriptingon 10 callsin a rowRestateon 20calls in arowOffer adiscount on areorder for adamageditemMake atargetedsales offer100%Soft SkillsQARaiseyour NPSby 5%Providepositiveempathy100%ProcessQAAsk thecustomerabouttheir dayTwo fulldays of100%NPSBuildupon aprojectscopeRestatewithempathyThree fulldays of100%NPSSale over$1,500.00Seek teamleadassistance vs.supervisorassistanceAsk a storeassociateabout theirdayFind asubstituteitem for anout of stockitemMake anemotionalconnectionProvidesincereempathySurveyscripting on20 calls in arow________Obtain aprojectscopeRestateon 5 callsin a row________

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 5 full days of 100% NPS
  2. Build upon a customer's project scope
  3. Survey scripting on 10 calls in a row
  4. Restate on 20 calls in a row
  5. Offer a discount on a reorder for a damaged item
  6. Make a targeted sales offer
  7. 100% Soft Skills QA
  8. Raise your NPS by 5%
  9. Provide positive empathy
  10. 100% Process QA
  11. Ask the customer about their day
  12. Two full days of 100% NPS
  13. Build upon a project scope
  14. Restate with empathy
  15. Three full days of 100% NPS
  16. Sale over $1,500.00
  17. Seek team lead assistance vs. supervisor assistance
  18. Ask a store associate about their day
  19. Find a substitute item for an out of stock item
  20. Make an emotional connection
  21. Provide sincere empathy
  22. Survey scripting on 20 calls in a row ________
  23. Obtain a project scope
  24. Restate on 5 calls in a row ________