RestatewithempathyProvidesincereempathy100%Soft SkillsQABuildupon aprojectscopeRestateon 5 callsin a row________Two fulldays of100%NPSThree fulldays of100%NPSBuild upon acustomer'sprojectscopeSurveyscripting on20 calls in arow________Ask a storeassociateabout theirdaySeek teamleadassistance vs.supervisorassistance100%ProcessQAAsk thecustomerabouttheir day5 full daysof 100%NPSRestateon 20calls in arowMake anemotionalconnectionMake atargetedsales offerOffer adiscount on areorder for adamageditemFind asubstituteitem for anout of stockitemSale over$1,500.00Obtain aprojectscopeRaiseyour NPSby 5%ProvidepositiveempathySurveyscriptingon 10 callsin a rowRestatewithempathyProvidesincereempathy100%Soft SkillsQABuildupon aprojectscopeRestateon 5 callsin a row________Two fulldays of100%NPSThree fulldays of100%NPSBuild upon acustomer'sprojectscopeSurveyscripting on20 calls in arow________Ask a storeassociateabout theirdaySeek teamleadassistance vs.supervisorassistance100%ProcessQAAsk thecustomerabouttheir day5 full daysof 100%NPSRestateon 20calls in arowMake anemotionalconnectionMake atargetedsales offerOffer adiscount on areorder for adamageditemFind asubstituteitem for anout of stockitemSale over$1,500.00Obtain aprojectscopeRaiseyour NPSby 5%ProvidepositiveempathySurveyscriptingon 10 callsin a row

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restate with empathy
  2. Provide sincere empathy
  3. 100% Soft Skills QA
  4. Build upon a project scope
  5. Restate on 5 calls in a row ________
  6. Two full days of 100% NPS
  7. Three full days of 100% NPS
  8. Build upon a customer's project scope
  9. Survey scripting on 20 calls in a row ________
  10. Ask a store associate about their day
  11. Seek team lead assistance vs. supervisor assistance
  12. 100% Process QA
  13. Ask the customer about their day
  14. 5 full days of 100% NPS
  15. Restate on 20 calls in a row
  16. Make an emotional connection
  17. Make a targeted sales offer
  18. Offer a discount on a reorder for a damaged item
  19. Find a substitute item for an out of stock item
  20. Sale over $1,500.00
  21. Obtain a project scope
  22. Raise your NPS by 5%
  23. Provide positive empathy
  24. Survey scripting on 10 calls in a row