ProvidesincereempathyRestateon 20calls in arowAsk a storeassociateabout theirdayMake atargetedsales offerProvidepositiveempathyAsk thecustomerabouttheir dayMake anemotionalconnectionSale over$1,500.00Restateon 5 callsin a row________Three fulldays of100%NPSObtain aprojectscopeSurveyscripting on20 calls in arow________Build upon acustomer'sprojectscopeFind asubstituteitem for anout of stockitemSeek teamleadassistance vs.supervisorassistanceOffer adiscount on areorder for adamageditemTwo fulldays of100%NPSRestatewithempathyBuildupon aprojectscopeRaiseyour NPSby 5%100%Soft SkillsQA100%ProcessQASurveyscriptingon 10 callsin a row5 full daysof 100%NPSProvidesincereempathyRestateon 20calls in arowAsk a storeassociateabout theirdayMake atargetedsales offerProvidepositiveempathyAsk thecustomerabouttheir dayMake anemotionalconnectionSale over$1,500.00Restateon 5 callsin a row________Three fulldays of100%NPSObtain aprojectscopeSurveyscripting on20 calls in arow________Build upon acustomer'sprojectscopeFind asubstituteitem for anout of stockitemSeek teamleadassistance vs.supervisorassistanceOffer adiscount on areorder for adamageditemTwo fulldays of100%NPSRestatewithempathyBuildupon aprojectscopeRaiseyour NPSby 5%100%Soft SkillsQA100%ProcessQASurveyscriptingon 10 callsin a row5 full daysof 100%NPS

QA BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide sincere empathy
  2. Restate on 20 calls in a row
  3. Ask a store associate about their day
  4. Make a targeted sales offer
  5. Provide positive empathy
  6. Ask the customer about their day
  7. Make an emotional connection
  8. Sale over $1,500.00
  9. Restate on 5 calls in a row ________
  10. Three full days of 100% NPS
  11. Obtain a project scope
  12. Survey scripting on 20 calls in a row ________
  13. Build upon a customer's project scope
  14. Find a substitute item for an out of stock item
  15. Seek team lead assistance vs. supervisor assistance
  16. Offer a discount on a reorder for a damaged item
  17. Two full days of 100% NPS
  18. Restate with empathy
  19. Build upon a project scope
  20. Raise your NPS by 5%
  21. 100% Soft Skills QA
  22. 100% Process QA
  23. Survey scripting on 10 calls in a row
  24. 5 full days of 100% NPS