Real-TimeManagementQuantitativeDataServiceLevelSchedulingACWASAScheduleExceptionNetStaffingAttritionUtilizationTelecommutingATTCallsSpikeIVRFTEACDAHTQualitativeDataHandledCallsOfferedCallsCoachingForecastingKPIsWorkforceManagementReal-TimeManagementQuantitativeDataServiceLevelSchedulingACWASAScheduleExceptionNetStaffingAttritionUtilizationTelecommutingATTCallsSpikeIVRFTEACDAHTQualitativeDataHandledCallsOfferedCallsCoachingForecastingKPIsWorkforceManagement

WFP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Real-Time Management
  2. Quantitative Data
  3. Service Level
  4. Scheduling
  5. ACW
  6. ASA
  7. Schedule Exception
  8. Net Staffing
  9. Attrition
  10. Utilization
  11. Telecommuting
  12. ATT
  13. Calls
  14. Spike
  15. IVR
  16. FTE
  17. ACD
  18. AHT
  19. Qualitative Data
  20. Handled Calls
  21. Offered Calls
  22. Coaching
  23. Forecasting
  24. KPIs
  25. Workforce Management