SpikeNetStaffingATTASAReal-TimeManagementTelecommutingACWServiceLevelSchedulingQualitativeDataIVRHandledCallsScheduleExceptionAttritionCallsAHTWorkforceManagementKPIsForecastingQuantitativeDataFTEUtilizationCoachingACDOfferedCallsSpikeNetStaffingATTASAReal-TimeManagementTelecommutingACWServiceLevelSchedulingQualitativeDataIVRHandledCallsScheduleExceptionAttritionCallsAHTWorkforceManagementKPIsForecastingQuantitativeDataFTEUtilizationCoachingACDOfferedCalls

WFP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spike
  2. Net Staffing
  3. ATT
  4. ASA
  5. Real-Time Management
  6. Telecommuting
  7. ACW
  8. Service Level
  9. Scheduling
  10. Qualitative Data
  11. IVR
  12. Handled Calls
  13. Schedule Exception
  14. Attrition
  15. Calls
  16. AHT
  17. Workforce Management
  18. KPIs
  19. Forecasting
  20. Quantitative Data
  21. FTE
  22. Utilization
  23. Coaching
  24. ACD
  25. Offered Calls