FTEWorkforceManagementATTAttritionQualitativeDataNetStaffingOfferedCallsForecastingServiceLevelCallsScheduleExceptionASASchedulingUtilizationKPIsAHTACWCoachingHandledCallsIVRReal-TimeManagementQuantitativeDataACDTelecommutingSpikeFTEWorkforceManagementATTAttritionQualitativeDataNetStaffingOfferedCallsForecastingServiceLevelCallsScheduleExceptionASASchedulingUtilizationKPIsAHTACWCoachingHandledCallsIVRReal-TimeManagementQuantitativeDataACDTelecommutingSpike

WFP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. FTE
  2. Workforce Management
  3. ATT
  4. Attrition
  5. Qualitative Data
  6. Net Staffing
  7. Offered Calls
  8. Forecasting
  9. Service Level
  10. Calls
  11. Schedule Exception
  12. ASA
  13. Scheduling
  14. Utilization
  15. KPIs
  16. AHT
  17. ACW
  18. Coaching
  19. Handled Calls
  20. IVR
  21. Real-Time Management
  22. Quantitative Data
  23. ACD
  24. Telecommuting
  25. Spike