ScheduleExceptionATTTelecommutingACDWorkforceManagementKPIsOfferedCallsAttritionQualitativeDataCallsHandledCallsCoachingUtilizationSpikeACWIVRReal-TimeManagementNetStaffingQuantitativeDataSchedulingASAServiceLevelForecastingAHTFTEScheduleExceptionATTTelecommutingACDWorkforceManagementKPIsOfferedCallsAttritionQualitativeDataCallsHandledCallsCoachingUtilizationSpikeACWIVRReal-TimeManagementNetStaffingQuantitativeDataSchedulingASAServiceLevelForecastingAHTFTE

WFP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule Exception
  2. ATT
  3. Telecommuting
  4. ACD
  5. Workforce Management
  6. KPIs
  7. Offered Calls
  8. Attrition
  9. Qualitative Data
  10. Calls
  11. Handled Calls
  12. Coaching
  13. Utilization
  14. Spike
  15. ACW
  16. IVR
  17. Real-Time Management
  18. Net Staffing
  19. Quantitative Data
  20. Scheduling
  21. ASA
  22. Service Level
  23. Forecasting
  24. AHT
  25. FTE