QuantitativeDataForecastingACWSchedulingASAHandledCallsQualitativeDataSpikeIVRKPIsScheduleExceptionUtilizationOfferedCallsTelecommutingNetStaffingReal-TimeManagementCallsATTWorkforceManagementServiceLevelCoachingFTEAHTACDAttritionQuantitativeDataForecastingACWSchedulingASAHandledCallsQualitativeDataSpikeIVRKPIsScheduleExceptionUtilizationOfferedCallsTelecommutingNetStaffingReal-TimeManagementCallsATTWorkforceManagementServiceLevelCoachingFTEAHTACDAttrition

WFP Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quantitative Data
  2. Forecasting
  3. ACW
  4. Scheduling
  5. ASA
  6. Handled Calls
  7. Qualitative Data
  8. Spike
  9. IVR
  10. KPIs
  11. Schedule Exception
  12. Utilization
  13. Offered Calls
  14. Telecommuting
  15. Net Staffing
  16. Real-Time Management
  17. Calls
  18. ATT
  19. Workforce Management
  20. Service Level
  21. Coaching
  22. FTE
  23. AHT
  24. ACD
  25. Attrition