Had toleave aVoicemailRun asAdminfixed theissueReceiveda namedrop in aReviewADT/ProtectionOne blindtransfers thecustomer to TS(Ticket neededunder DMP - EndUser)Had tosend Techan emailHave TeamLead giveyou aThumbs UpFree!Did NOTexceed20:00 min.breaks allweekTook a Callthat lastedover 1hourTech has thewrong WirelessReceiver fortheir panel typeHad to Reseta login forEnd User'sVKWrotea DOAformTech Callsand fixes theissue whilehe was onhold in queueTold "I can'ttell you howmuch Iappreciate it"Took35+callsXfer toCustomerService/SecurecomActivationsHad toleave aVoicemailRun asAdminfixed theissueReceiveda namedrop in aReviewADT/ProtectionOne blindtransfers thecustomer to TS(Ticket neededunder DMP - EndUser)Had tosend Techan emailHave TeamLead giveyou aThumbs UpFree!Did NOTexceed20:00 min.breaks allweekTook a Callthat lastedover 1hourTech has thewrong WirelessReceiver fortheir panel typeHad to Reseta login forEnd User'sVKWrotea DOAformTech Callsand fixes theissue whilehe was onhold in queueTold "I can'ttell you howmuch Iappreciate it"Took35+callsXfer toCustomerService/SecurecomActivations

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to leave a Voicemail
  2. Run as Admin fixed the issue
  3. Received a name drop in a Review
  4. ADT/Protection One blind transfers the customer to TS (Ticket needed under DMP - End User)
  5. Had to send Tech an email
  6. Have Team Lead give you a Thumbs Up
  7. Free!
  8. Did NOT exceed 20:00 min. breaks all week
  9. Took a Call that lasted over 1 hour
  10. Tech has the wrong Wireless Receiver for their panel type
  11. Had to Reset a login for End User's VK
  12. Wrote a DOA form
  13. Tech Calls and fixes the issue while he was on hold in queue
  14. Told "I can't tell you how much I appreciate it"
  15. Took 35+ calls
  16. Xfer to Customer Service /Securecom Activations