Had toleave aVoicemailWrotea DOAformGet Pictureof Bobwearing hisCuriousGeorge hatHad to Reseta login forEnd User'sVKTold "I can'ttell you howmuch Iappreciate it"Had toleave aVoicemailDid NOTexceed20:00 min.breaks allweekHear Dennismention"Whataburger"Free!Did NOTexceed20:00 min.breaks allweekRun asAdminfixed theissueADT/ProtectionOne blindtransfers thecustomer to TS(Ticket neededunder DMP - EndUser)Run asAdminfixed theissueHad tosend Techan emailTech Callsand fixes theissue whilehe was onhold in queueXfer toCustomerService/SecurecomActivationsTook35+callsReceiveda namedrop in aReviewTech Callsand fixes theissue whilehe was onhold in queueTech has thewrong WirelessReceiver fortheir panel typeTook35+callsNo TycoTicketNumberWearFun/Printedsocks or spotsomeonewith themHear "I'vebeen doingthis for overX amount ofyears"Have TeamLead giveyou aThumbs UpHave TeamLead giveyou aThumbs UpReceiveda namedrop in aReviewHad tosend Techan emailTook a Callthat lastedover 1hourHad to Reseta login forEnd User'sVKTook a Callthat lastedover 1hourTech has thewrong WirelessReceiver fortheir panel typeTold "I can'ttell you howmuch Iappreciate it"Xfer toCustomerService/SecurecomActivationsWrotea DOAformTech isdriving /Not onsiteHad toleave aVoicemailWrotea DOAformGet Pictureof Bobwearing hisCuriousGeorge hatHad to Reseta login forEnd User'sVKTold "I can'ttell you howmuch Iappreciate it"Had toleave aVoicemailDid NOTexceed20:00 min.breaks allweekHear Dennismention"Whataburger"Free!Did NOTexceed20:00 min.breaks allweekRun asAdminfixed theissueADT/ProtectionOne blindtransfers thecustomer to TS(Ticket neededunder DMP - EndUser)Run asAdminfixed theissueHad tosend Techan emailTech Callsand fixes theissue whilehe was onhold in queueXfer toCustomerService/SecurecomActivationsTook35+callsReceiveda namedrop in aReviewTech Callsand fixes theissue whilehe was onhold in queueTech has thewrong WirelessReceiver fortheir panel typeTook35+callsNo TycoTicketNumberWearFun/Printedsocks or spotsomeonewith themHear "I'vebeen doingthis for overX amount ofyears"Have TeamLead giveyou aThumbs UpHave TeamLead giveyou aThumbs UpReceiveda namedrop in aReviewHad tosend Techan emailTook a Callthat lastedover 1hourHad to Reseta login forEnd User'sVKTook a Callthat lastedover 1hourTech has thewrong WirelessReceiver fortheir panel typeTold "I can'ttell you howmuch Iappreciate it"Xfer toCustomerService/SecurecomActivationsWrotea DOAformTech isdriving /Not onsite

Tech Support Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to leave a Voicemail
  2. Wrote a DOA form
  3. Get Picture of Bob wearing his Curious George hat
  4. Had to Reset a login for End User's VK
  5. Told "I can't tell you how much I appreciate it"
  6. Had to leave a Voicemail
  7. Did NOT exceed 20:00 min. breaks all week
  8. Hear Dennis mention "Whataburger"
  9. Free!
  10. Did NOT exceed 20:00 min. breaks all week
  11. Run as Admin fixed the issue
  12. ADT/Protection One blind transfers the customer to TS (Ticket needed under DMP - End User)
  13. Run as Admin fixed the issue
  14. Had to send Tech an email
  15. Tech Calls and fixes the issue while he was on hold in queue
  16. Xfer to Customer Service /Securecom Activations
  17. Took 35+ calls
  18. Received a name drop in a Review
  19. Tech Calls and fixes the issue while he was on hold in queue
  20. Tech has the wrong Wireless Receiver for their panel type
  21. Took 35+ calls
  22. No Tyco Ticket Number
  23. Wear Fun/Printed socks or spot someone with them
  24. Hear "I've been doing this for over X amount of years"
  25. Have Team Lead give you a Thumbs Up
  26. Have Team Lead give you a Thumbs Up
  27. Received a name drop in a Review
  28. Had to send Tech an email
  29. Took a Call that lasted over 1 hour
  30. Had to Reset a login for End User's VK
  31. Took a Call that lasted over 1 hour
  32. Tech has the wrong Wireless Receiver for their panel type
  33. Told "I can't tell you how much I appreciate it"
  34. Xfer to Customer Service /Securecom Activations
  35. Wrote a DOA form
  36. Tech is driving / Not on site