Helped acontrollerIntroduceyourself toKathleen oranothermember ofmanagementDe-escalatedacomplaintExplained thedifferencebetweenmarket andlimit ordersSubmitteda 5 Keysthis weekADH forthe day is95% oraboveReiteratedclient questionbeforeauthenticatingAnswereda marginquestionReceivedpraise from aclient todayACW atrequiredlevelExplaineda goodfaithviolationAnsweredan optionsQuestionADH up5% fromyesterdayAHT forthe day is480 orbelowJoineda BRGAsked theclient if theyneedanything elsebefore endingHelpedathinkerHelpeda feelerAnswered 3symphonyquestionstodayparticipatedin an ESATactivity thismonthAHT down60s fromyesterdayHelped aentertainerRecappedall callsExplainedsettlementtimesHelped acontrollerIntroduceyourself toKathleen oranothermember ofmanagementDe-escalatedacomplaintExplained thedifferencebetweenmarket andlimit ordersSubmitteda 5 Keysthis weekADH forthe day is95% oraboveReiteratedclient questionbeforeauthenticatingAnswereda marginquestionReceivedpraise from aclient todayACW atrequiredlevelExplaineda goodfaithviolationAnsweredan optionsQuestionADH up5% fromyesterdayAHT forthe day is480 orbelowJoineda BRGAsked theclient if theyneedanything elsebefore endingHelpedathinkerHelpeda feelerAnswered 3symphonyquestionstodayparticipatedin an ESATactivity thismonthAHT down60s fromyesterdayHelped aentertainerRecappedall callsExplainedsettlementtimes

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped a controller
  2. Introduce yourself to Kathleen or another member of management
  3. De-escalated a complaint
  4. Explained the difference between market and limit orders
  5. Submitted a 5 Keys this week
  6. ADH for the day is 95% or above
  7. Reiterated client question before authenticating
  8. Answered a margin question
  9. Received praise from a client today
  10. ACW at required level
  11. Explained a good faith violation
  12. Answered an options Question
  13. ADH up 5% from yesterday
  14. AHT for the day is 480 or below
  15. Joined a BRG
  16. Asked the client if they need anything else before ending
  17. Helped a thinker
  18. Helped a feeler
  19. Answered 3 symphony questions today
  20. participated in an ESAT activity this month
  21. AHT down 60s from yesterday
  22. Helped a entertainer
  23. Recapped all calls
  24. Explained settlement times