Introduceyourself toKathleen oranothermember ofmanagementparticipatedin an ESATactivity thismonthAnswereda marginquestionExplainedsettlementtimesReiteratedclient questionbeforeauthenticatingHelped aentertainerDe-escalatedacomplaintADH up5% fromyesterdayHelped acontrollerACW atrequiredlevelHelpedathinkerExplaineda goodfaithviolationAnsweredan optionsQuestionSubmitteda 5 Keysthis weekAHT forthe day is480 orbelowJoineda BRGAsked theclient if theyneedanything elsebefore endingHelpeda feelerRecappedall callsExplained thedifferencebetweenmarket andlimit ordersADH forthe day is95% oraboveAnswered 3symphonyquestionstodayReceivedpraise from aclient todayAHT down60s fromyesterdayIntroduceyourself toKathleen oranothermember ofmanagementparticipatedin an ESATactivity thismonthAnswereda marginquestionExplainedsettlementtimesReiteratedclient questionbeforeauthenticatingHelped aentertainerDe-escalatedacomplaintADH up5% fromyesterdayHelped acontrollerACW atrequiredlevelHelpedathinkerExplaineda goodfaithviolationAnsweredan optionsQuestionSubmitteda 5 Keysthis weekAHT forthe day is480 orbelowJoineda BRGAsked theclient if theyneedanything elsebefore endingHelpeda feelerRecappedall callsExplained thedifferencebetweenmarket andlimit ordersADH forthe day is95% oraboveAnswered 3symphonyquestionstodayReceivedpraise from aclient todayAHT down60s fromyesterday

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduce yourself to Kathleen or another member of management
  2. participated in an ESAT activity this month
  3. Answered a margin question
  4. Explained settlement times
  5. Reiterated client question before authenticating
  6. Helped a entertainer
  7. De-escalated a complaint
  8. ADH up 5% from yesterday
  9. Helped a controller
  10. ACW at required level
  11. Helped a thinker
  12. Explained a good faith violation
  13. Answered an options Question
  14. Submitted a 5 Keys this week
  15. AHT for the day is 480 or below
  16. Joined a BRG
  17. Asked the client if they need anything else before ending
  18. Helped a feeler
  19. Recapped all calls
  20. Explained the difference between market and limit orders
  21. ADH for the day is 95% or above
  22. Answered 3 symphony questions today
  23. Received praise from a client today
  24. AHT down 60s from yesterday