ExplainedsettlementtimesRecappedall callsDe-escalatedacomplaintADH forthe day is95% oraboveAnswereda marginquestionExplaineda goodfaithviolationAnsweredan optionsQuestionHelpedathinkerAHT down60s fromyesterdaySubmitteda 5 Keysthis weekIntroduceyourself toKathleen oranothermember ofmanagementADH up5% fromyesterdayJoineda BRGReceivedpraise from aclient todayAsked theclient if theyneedanything elsebefore endingparticipatedin an ESATactivity thismonthACW atrequiredlevelHelped acontrollerAnswered 3symphonyquestionstodayReiteratedclient questionbeforeauthenticatingAHT forthe day is480 orbelowHelpeda feelerHelped aentertainerExplained thedifferencebetweenmarket andlimit ordersExplainedsettlementtimesRecappedall callsDe-escalatedacomplaintADH forthe day is95% oraboveAnswereda marginquestionExplaineda goodfaithviolationAnsweredan optionsQuestionHelpedathinkerAHT down60s fromyesterdaySubmitteda 5 Keysthis weekIntroduceyourself toKathleen oranothermember ofmanagementADH up5% fromyesterdayJoineda BRGReceivedpraise from aclient todayAsked theclient if theyneedanything elsebefore endingparticipatedin an ESATactivity thismonthACW atrequiredlevelHelped acontrollerAnswered 3symphonyquestionstodayReiteratedclient questionbeforeauthenticatingAHT forthe day is480 orbelowHelpeda feelerHelped aentertainerExplained thedifferencebetweenmarket andlimit orders

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained settlement times
  2. Recapped all calls
  3. De-escalated a complaint
  4. ADH for the day is 95% or above
  5. Answered a margin question
  6. Explained a good faith violation
  7. Answered an options Question
  8. Helped a thinker
  9. AHT down 60s from yesterday
  10. Submitted a 5 Keys this week
  11. Introduce yourself to Kathleen or another member of management
  12. ADH up 5% from yesterday
  13. Joined a BRG
  14. Received praise from a client today
  15. Asked the client if they need anything else before ending
  16. participated in an ESAT activity this month
  17. ACW at required level
  18. Helped a controller
  19. Answered 3 symphony questions today
  20. Reiterated client question before authenticating
  21. AHT for the day is 480 or below
  22. Helped a feeler
  23. Helped a entertainer
  24. Explained the difference between market and limit orders