(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked the client if they need anything else before ending
ACW at required level
De-escalated a complaint
AHT down 60s from yesterday
Answered an options Question
Introduce yourself to Kathleen or another member of management
ADH up 5% from yesterday
Submitted a 5 Keys this week
Helped a controller
Explained settlement times
Joined a BRG
participated in an ESAT activity this month
ADH for the day is 95% or above
Explained a good faith violation
Received praise from a client today
Helped a thinker
AHT for the day is 480 or below
Answered 3 symphony questions today
Recapped all calls
Reiterated client question before authenticating
Answered a margin question
Explained the difference between market and limit orders
