Asked theclient if theyneedanything elsebefore endingDe-escalatedacomplaintAnswered 3symphonyquestionstodayAHT forthe day is480 orbelowparticipatedin an ESATactivity thismonthHelped aentertainerHelpedathinkerExplaineda goodfaithviolationExplainedsettlementtimesExplained thedifferencebetweenmarket andlimit ordersRecappedall callsAHT down60s fromyesterdayReceivedpraise from aclient todayADH up5% fromyesterdayAnswereda marginquestionADH forthe day is95% oraboveAnsweredan optionsQuestionIntroduceyourself toKathleen oranothermember ofmanagementJoineda BRGHelped acontrollerHelpeda feelerSubmitteda 5 Keysthis weekReiteratedclient questionbeforeauthenticatingACW atrequiredlevelAsked theclient if theyneedanything elsebefore endingDe-escalatedacomplaintAnswered 3symphonyquestionstodayAHT forthe day is480 orbelowparticipatedin an ESATactivity thismonthHelped aentertainerHelpedathinkerExplaineda goodfaithviolationExplainedsettlementtimesExplained thedifferencebetweenmarket andlimit ordersRecappedall callsAHT down60s fromyesterdayReceivedpraise from aclient todayADH up5% fromyesterdayAnswereda marginquestionADH forthe day is95% oraboveAnsweredan optionsQuestionIntroduceyourself toKathleen oranothermember ofmanagementJoineda BRGHelped acontrollerHelpeda feelerSubmitteda 5 Keysthis weekReiteratedclient questionbeforeauthenticatingACW atrequiredlevel

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked the client if they need anything else before ending
  2. De-escalated a complaint
  3. Answered 3 symphony questions today
  4. AHT for the day is 480 or below
  5. participated in an ESAT activity this month
  6. Helped a entertainer
  7. Helped a thinker
  8. Explained a good faith violation
  9. Explained settlement times
  10. Explained the difference between market and limit orders
  11. Recapped all calls
  12. AHT down 60s from yesterday
  13. Received praise from a client today
  14. ADH up 5% from yesterday
  15. Answered a margin question
  16. ADH for the day is 95% or above
  17. Answered an options Question
  18. Introduce yourself to Kathleen or another member of management
  19. Joined a BRG
  20. Helped a controller
  21. Helped a feeler
  22. Submitted a 5 Keys this week
  23. Reiterated client question before authenticating
  24. ACW at required level