Reiteratedclient questionbeforeauthenticatingHelpeda feelerJoineda BRGExplained thedifferencebetweenmarket andlimit ordersADH up5% fromyesterdayADH forthe day is95% oraboveAnswereda marginquestionAnswered 3symphonyquestionstodayExplaineda goodfaithviolationACW atrequiredlevelHelped aentertainerAHT forthe day is480 orbelowAsked theclient if theyneedanything elsebefore endingSubmitteda 5 Keysthis weekIntroduceyourself toKathleen oranothermember ofmanagementDe-escalatedacomplaintReceivedpraise from aclient todayparticipatedin an ESATactivity thismonthHelpedathinkerRecappedall callsExplainedsettlementtimesAHT down60s fromyesterdayHelped acontrollerAnsweredan optionsQuestionReiteratedclient questionbeforeauthenticatingHelpeda feelerJoineda BRGExplained thedifferencebetweenmarket andlimit ordersADH up5% fromyesterdayADH forthe day is95% oraboveAnswereda marginquestionAnswered 3symphonyquestionstodayExplaineda goodfaithviolationACW atrequiredlevelHelped aentertainerAHT forthe day is480 orbelowAsked theclient if theyneedanything elsebefore endingSubmitteda 5 Keysthis weekIntroduceyourself toKathleen oranothermember ofmanagementDe-escalatedacomplaintReceivedpraise from aclient todayparticipatedin an ESATactivity thismonthHelpedathinkerRecappedall callsExplainedsettlementtimesAHT down60s fromyesterdayHelped acontrollerAnsweredan optionsQuestion

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reiterated client question before authenticating
  2. Helped a feeler
  3. Joined a BRG
  4. Explained the difference between market and limit orders
  5. ADH up 5% from yesterday
  6. ADH for the day is 95% or above
  7. Answered a margin question
  8. Answered 3 symphony questions today
  9. Explained a good faith violation
  10. ACW at required level
  11. Helped a entertainer
  12. AHT for the day is 480 or below
  13. Asked the client if they need anything else before ending
  14. Submitted a 5 Keys this week
  15. Introduce yourself to Kathleen or another member of management
  16. De-escalated a complaint
  17. Received praise from a client today
  18. participated in an ESAT activity this month
  19. Helped a thinker
  20. Recapped all calls
  21. Explained settlement times
  22. AHT down 60s from yesterday
  23. Helped a controller
  24. Answered an options Question