Ask acustomerwhat they likemost aboutCitizens100%practicesurveyInvitecustomerinto CafeMade acustomerLaughTurned call intoprospect/referralMade acustomerlaughUsedcustomersname 3Xin a callObserved apeer taking acall andgavefeedbackObserved apeer taking acall andgavefeedback100%PracticeSurveyUsed apersonalexample ofBaZingsavingsPick upon the3rd ringSet someone upon BaZing(orreferred to bankerfor BaZingactivation)Ask athoughtprovokingquestionTurned call intoprospect/referralUsedcustomersname 3XSmilewhenpicking upthe call :)Invite acustomerinto theCafeInvitecustomerinto theCafeMade acustomerlaughAsk acustomerwhat they likemost aboutCitizens100%practicesurveyUsedcustomersname 3Xduring a callUsed apersonalexample ofBaZingsavingsPick upon the3rd ringAsk acustomerwhat they likemost aboutCitizens100%practicesurveyInvitecustomerinto CafeMade acustomerLaughTurned call intoprospect/referralMade acustomerlaughUsedcustomersname 3Xin a callObserved apeer taking acall andgavefeedbackObserved apeer taking acall andgavefeedback100%PracticeSurveyUsed apersonalexample ofBaZingsavingsPick upon the3rd ringSet someone upon BaZing(orreferred to bankerfor BaZingactivation)Ask athoughtprovokingquestionTurned call intoprospect/referralUsedcustomersname 3XSmilewhenpicking upthe call :)Invite acustomerinto theCafeInvitecustomerinto theCafeMade acustomerlaughAsk acustomerwhat they likemost aboutCitizens100%practicesurveyUsedcustomersname 3Xduring a callUsed apersonalexample ofBaZingsavingsPick upon the3rd ring

Citizens CES Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask a customer what they like most about Citizens
  2. 100% practice survey
  3. Invite customer into Cafe
  4. Made a customer Laugh
  5. Turned call into prospect/referral
  6. Made a customer laugh
  7. Used customers name 3X in a call
  8. Observed a peer taking a call and gave feedback
  9. Observed a peer taking a call and gave feedback
  10. 100% Practice Survey
  11. Used a personal example of BaZing savings
  12. Pick up on the 3rd ring
  13. Set someone up on BaZing(or referred to banker for BaZing activation)
  14. Ask a thought provoking question
  15. Turned call into prospect/referral
  16. Used customers name 3X
  17. Smile when picking up the call :)
  18. Invite a customer into the Cafe
  19. Invite customer into the Cafe
  20. Made a customer laugh
  21. Ask a customer what they like most about Citizens
  22. 100% practice survey
  23. Used customers name 3X during a call
  24. Used a personal example of BaZing savings
  25. Pick up on the 3rd ring