Usedcustomersname 3Xduring a callAsk acustomerwhat they likemost aboutCitizensUsedcustomersname 3Xin a callInvite acustomerinto theCafe100%practicesurveyAsk acustomerwhat they likemost aboutCitizensUsedcustomersname 3XSet someone upon BaZing(orreferred to bankerfor BaZingactivation)Used apersonalexample ofBaZingsavingsTurned call intoprospect/referralPick upon the3rd ringUsed apersonalexample ofBaZingsavingsInvitecustomerinto CafeMade acustomerLaughAsk athoughtprovokingquestionPick upon the3rd ring100%PracticeSurveyObserved apeer taking acall andgavefeedbackTurned call intoprospect/referral100%practicesurveyObserved apeer taking acall andgavefeedbackInvitecustomerinto theCafeMade acustomerlaughSmilewhenpicking upthe call :)Made acustomerlaughUsedcustomersname 3Xduring a callAsk acustomerwhat they likemost aboutCitizensUsedcustomersname 3Xin a callInvite acustomerinto theCafe100%practicesurveyAsk acustomerwhat they likemost aboutCitizensUsedcustomersname 3XSet someone upon BaZing(orreferred to bankerfor BaZingactivation)Used apersonalexample ofBaZingsavingsTurned call intoprospect/referralPick upon the3rd ringUsed apersonalexample ofBaZingsavingsInvitecustomerinto CafeMade acustomerLaughAsk athoughtprovokingquestionPick upon the3rd ring100%PracticeSurveyObserved apeer taking acall andgavefeedbackTurned call intoprospect/referral100%practicesurveyObserved apeer taking acall andgavefeedbackInvitecustomerinto theCafeMade acustomerlaughSmilewhenpicking upthe call :)Made acustomerlaugh

Citizens CES Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used customers name 3X during a call
  2. Ask a customer what they like most about Citizens
  3. Used customers name 3X in a call
  4. Invite a customer into the Cafe
  5. 100% practice survey
  6. Ask a customer what they like most about Citizens
  7. Used customers name 3X
  8. Set someone up on BaZing(or referred to banker for BaZing activation)
  9. Used a personal example of BaZing savings
  10. Turned call into prospect/referral
  11. Pick up on the 3rd ring
  12. Used a personal example of BaZing savings
  13. Invite customer into Cafe
  14. Made a customer Laugh
  15. Ask a thought provoking question
  16. Pick up on the 3rd ring
  17. 100% Practice Survey
  18. Observed a peer taking a call and gave feedback
  19. Turned call into prospect/referral
  20. 100% practice survey
  21. Observed a peer taking a call and gave feedback
  22. Invite customer into the Cafe
  23. Made a customer laugh
  24. Smile when picking up the call :)
  25. Made a customer laugh