U65: Addedan Ancillaryproduct to aplanYoureturned avoicemailWorked inyourpajamastodayMade theleaderboardyesterdayYou assisteda customerwith OTCorderO65: Youlooked upmore than3 medsU65: Sentout abrochure forbenefit infoYou notedBO andZendeskHad a calllongerthan 5minutesHave morethan 24hours ofPTO bankedYou sentan emailtodayYou madecorrectionsto a BOaccountYoustartedyour AHIPcertsYouproperlyverifiedYoucompletedanenrollmentYoucompletedan ASECw/HumanaYou dranka 64oz ofwaterCalledHumana'sMSYou ate 3servingsof fruittodayYouhelpedfind aproviderAcknowledgeddocument inUltiproYouparticipatedin a 3 waycall withcarrierHadcoffee ortea thismorningYou brandedthe call atopen andcloseYouresponded toa CB requestin SlackYoupunchedin on timetodayYouhelpedsched adoc apptCompletedanMedicaid/LIScheckYousaveda planYou de-escalated acall/compaintReachedcustomerback afterdropped callSentKudos to acolleaguevia SlackYou have2 vowelsin yourfirst nameYoumentionedtelemedicineand mail orderpharmacyU65: Addedan Ancillaryproduct to aplanYoureturned avoicemailWorked inyourpajamastodayMade theleaderboardyesterdayYou assisteda customerwith OTCorderO65: Youlooked upmore than3 medsU65: Sentout abrochure forbenefit infoYou notedBO andZendeskHad a calllongerthan 5minutesHave morethan 24hours ofPTO bankedYou sentan emailtodayYou madecorrectionsto a BOaccountYoustartedyour AHIPcertsYouproperlyverifiedYoucompletedanenrollmentYoucompletedan ASECw/HumanaYou dranka 64oz ofwaterCalledHumana'sMSYou ate 3servingsof fruittodayYouhelpedfind aproviderAcknowledgeddocument inUltiproYouparticipatedin a 3 waycall withcarrierHadcoffee ortea thismorningYou brandedthe call atopen andcloseYouresponded toa CB requestin SlackYoupunchedin on timetodayYouhelpedsched adoc apptCompletedanMedicaid/LIScheckYousaveda planYou de-escalated acall/compaintReachedcustomerback afterdropped callSentKudos to acolleaguevia SlackYou have2 vowelsin yourfirst nameYoumentionedtelemedicineand mail orderpharmacy

Culture Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
N
4
I
5
G
6
O
7
O
8
G
9
O
10
B
11
N
12
O
13
I
14
N
15
B
16
I
17
B
18
I
19
B
20
G
21
O
22
I
23
G
24
N
25
O
26
B
27
N
28
B
29
O
30
G
31
G
32
I
33
I
34
G
  1. N-U65: Added an Ancillary product to a plan
  2. B-You returned a voicemail
  3. N-Worked in your pajamas today
  4. I-Made the leaderboard yesterday
  5. G-You assisted a customer with OTC order
  6. O-O65: You looked up more than 3 meds
  7. O-U65: Sent out a brochure for benefit info
  8. G-You noted BO and Zendesk
  9. O-Had a call longer than 5 minutes
  10. B-Have more than 24 hours of PTO banked
  11. N-You sent an email today
  12. O-You made corrections to a BO account
  13. I-You started your AHIP certs
  14. N-You properly verified
  15. B-You completed an enrollment
  16. I-You completed an ASEC w/Humana
  17. B-You drank a 64oz of water
  18. I-Called Humana's MS
  19. B-You ate 3 servings of fruit today
  20. G-You helped find a provider
  21. O-Acknowledged document in Ultipro
  22. I-You participated in a 3 way call with carrier
  23. G-Had coffee or tea this morning
  24. N-You branded the call at open and close
  25. O-You responded to a CB request in Slack
  26. B-You punched in on time today
  27. N-You helped sched a doc appt
  28. B-Completed an Medicaid/LIS check
  29. O-You saved a plan
  30. G-You de-escalated a call/compaint
  31. G-Reached customer back after dropped call
  32. I-Sent Kudos to a colleague via Slack
  33. I-You have 2 vowels in your first name
  34. G-You mentioned telemedicine and mail order pharmacy