Made sureall questions/concernswereaddressedProvidedaccurateservice leveltime framesAppreciateda new trustapplicationOOB'dbeforeobtaininginfo verballyVerifiedadditionalsecurityquestionon accountAppreciatedthe businessfor anaccountclosureOffered totake overcall duringtransferGave tailoredacknowledgmentat beginning ofcallKepttransferunder 2minutesAppreciateda newaccount“we appreciateyou choosingto invest withdiscover since___”Submittedan ACEcallGave tailoredacknowledgmentat end of callcongratulatedcustomer forcompleting trustconversionprocessSUBMITTEDFEEDBACKORCOMPLAINTGave "trustdepartment"phone # to acustomer tominimize futureissuesGave fullapprovedratedisclosureUPDATEDLDOC“I'm glad wewere able totake care ofX, Y and Ztoday”“I know youhave manybanking options,thank you forchoosingdiscover!”appreciateda newinvestment/depositStated “this callmay bemonitored andrecorded” whilemaking an OBCCompleteOOB beforeaccountclosureSUBMITTEDFEEDBACKORCOMPLAINTMade sureall questions/concernswereaddressedProvidedaccurateservice leveltime framesAppreciateda new trustapplicationOOB'dbeforeobtaininginfo verballyVerifiedadditionalsecurityquestionon accountAppreciatedthe businessfor anaccountclosureOffered totake overcall duringtransferGave tailoredacknowledgmentat beginning ofcallKepttransferunder 2minutesAppreciateda newaccount“we appreciateyou choosingto invest withdiscover since___”Submittedan ACEcallGave tailoredacknowledgmentat end of callcongratulatedcustomer forcompleting trustconversionprocessSUBMITTEDFEEDBACKORCOMPLAINTGave "trustdepartment"phone # to acustomer tominimize futureissuesGave fullapprovedratedisclosureUPDATEDLDOC“I'm glad wewere able totake care ofX, Y and Ztoday”“I know youhave manybanking options,thank you forchoosingdiscover!”appreciateda newinvestment/depositStated “this callmay bemonitored andrecorded” whilemaking an OBCCompleteOOB beforeaccountclosureSUBMITTEDFEEDBACKORCOMPLAINT

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made sure all questions/ concerns were addressed
  2. Provided accurate service level time frames
  3. Appreciated a new trust application
  4. OOB'd before obtaining info verbally
  5. Verified additional security question on account
  6. Appreciated the business for an account closure
  7. Offered to take over call during transfer
  8. Gave tailored acknowledgment at beginning of call
  9. Kept transfer under 2 minutes
  10. Appreciated a new account
  11. “we appreciate you choosing to invest with discover since ___”
  12. Submitted an ACE call
  13. Gave tailored acknowledgment at end of call
  14. congratulated customer for completing trust conversion process
  15. SUBMITTED FEEDBACK OR COMPLAINT
  16. Gave "trust department" phone # to a customer to minimize future issues
  17. Gave full approved rate disclosure
  18. UPDATED LDOC
  19. “I'm glad we were able to take care of X, Y and Z today”
  20. “I know you have many banking options, thank you for choosing discover!”
  21. appreciated a new investment/ deposit
  22. Stated “this call may be monitored and recorded” while making an OBC
  23. Complete OOB before account closure
  24. SUBMITTED FEEDBACK OR COMPLAINT