SUBMITTEDFEEDBACKORCOMPLAINT“I'm glad wewere able totake care ofX, Y and Ztoday”“we appreciateyou choosingto invest withdiscover since___”CompleteOOB beforeaccountclosureGave "trustdepartment"phone # to acustomer tominimize futureissuesGave tailoredacknowledgmentat beginning ofcallAppreciateda new trustapplication“I know youhave manybanking options,thank you forchoosingdiscover!”Submittedan ACEcallSUBMITTEDFEEDBACKORCOMPLAINTappreciateda newinvestment/depositOOB'dbeforeobtaininginfo verballyUPDATEDLDOCMade sureall questions/concernswereaddressedAppreciatedthe businessfor anaccountclosureProvidedaccurateservice leveltime framesVerifiedadditionalsecurityquestionon accountcongratulatedcustomer forcompleting trustconversionprocessGave fullapprovedratedisclosureGave tailoredacknowledgmentat end of callKepttransferunder 2minutesOffered totake overcall duringtransferStated “this callmay bemonitored andrecorded” whilemaking an OBCAppreciateda newaccountSUBMITTEDFEEDBACKORCOMPLAINT“I'm glad wewere able totake care ofX, Y and Ztoday”“we appreciateyou choosingto invest withdiscover since___”CompleteOOB beforeaccountclosureGave "trustdepartment"phone # to acustomer tominimize futureissuesGave tailoredacknowledgmentat beginning ofcallAppreciateda new trustapplication“I know youhave manybanking options,thank you forchoosingdiscover!”Submittedan ACEcallSUBMITTEDFEEDBACKORCOMPLAINTappreciateda newinvestment/depositOOB'dbeforeobtaininginfo verballyUPDATEDLDOCMade sureall questions/concernswereaddressedAppreciatedthe businessfor anaccountclosureProvidedaccurateservice leveltime framesVerifiedadditionalsecurityquestionon accountcongratulatedcustomer forcompleting trustconversionprocessGave fullapprovedratedisclosureGave tailoredacknowledgmentat end of callKepttransferunder 2minutesOffered totake overcall duringtransferStated “this callmay bemonitored andrecorded” whilemaking an OBCAppreciateda newaccount

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SUBMITTED FEEDBACK OR COMPLAINT
  2. “I'm glad we were able to take care of X, Y and Z today”
  3. “we appreciate you choosing to invest with discover since ___”
  4. Complete OOB before account closure
  5. Gave "trust department" phone # to a customer to minimize future issues
  6. Gave tailored acknowledgment at beginning of call
  7. Appreciated a new trust application
  8. “I know you have many banking options, thank you for choosing discover!”
  9. Submitted an ACE call
  10. SUBMITTED FEEDBACK OR COMPLAINT
  11. appreciated a new investment/ deposit
  12. OOB'd before obtaining info verbally
  13. UPDATED LDOC
  14. Made sure all questions/ concerns were addressed
  15. Appreciated the business for an account closure
  16. Provided accurate service level time frames
  17. Verified additional security question on account
  18. congratulated customer for completing trust conversion process
  19. Gave full approved rate disclosure
  20. Gave tailored acknowledgment at end of call
  21. Kept transfer under 2 minutes
  22. Offered to take over call during transfer
  23. Stated “this call may be monitored and recorded” while making an OBC
  24. Appreciated a new account