SUBMITTEDFEEDBACKORCOMPLAINTMade sureall questions/concernswereaddressed“I'm glad wewere able totake care ofX, Y and Ztoday”Kepttransferunder 2minutesAppreciateda newaccountAppreciatedthe businessfor anaccountclosureOOB'dbeforeobtaininginfo verballyGave fullapprovedratedisclosureGave "trustdepartment"phone # to acustomer tominimize futureissuesappreciateda newinvestment/deposit“we appreciateyou choosingto invest withdiscover since___”Submittedan ACEcallStated “this callmay bemonitored andrecorded” whilemaking an OBCOffered totake overcall duringtransferGave tailoredacknowledgmentat beginning ofcallUPDATEDLDOC“I know youhave manybanking options,thank you forchoosingdiscover!”CompleteOOB beforeaccountclosureSUBMITTEDFEEDBACKORCOMPLAINTcongratulatedcustomer forcompleting trustconversionprocessVerifiedadditionalsecurityquestionon accountGave tailoredacknowledgmentat end of callAppreciateda new trustapplicationProvidedaccurateservice leveltime framesSUBMITTEDFEEDBACKORCOMPLAINTMade sureall questions/concernswereaddressed“I'm glad wewere able totake care ofX, Y and Ztoday”Kepttransferunder 2minutesAppreciateda newaccountAppreciatedthe businessfor anaccountclosureOOB'dbeforeobtaininginfo verballyGave fullapprovedratedisclosureGave "trustdepartment"phone # to acustomer tominimize futureissuesappreciateda newinvestment/deposit“we appreciateyou choosingto invest withdiscover since___”Submittedan ACEcallStated “this callmay bemonitored andrecorded” whilemaking an OBCOffered totake overcall duringtransferGave tailoredacknowledgmentat beginning ofcallUPDATEDLDOC“I know youhave manybanking options,thank you forchoosingdiscover!”CompleteOOB beforeaccountclosureSUBMITTEDFEEDBACKORCOMPLAINTcongratulatedcustomer forcompleting trustconversionprocessVerifiedadditionalsecurityquestionon accountGave tailoredacknowledgmentat end of callAppreciateda new trustapplicationProvidedaccurateservice leveltime frames

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SUBMITTED FEEDBACK OR COMPLAINT
  2. Made sure all questions/ concerns were addressed
  3. “I'm glad we were able to take care of X, Y and Z today”
  4. Kept transfer under 2 minutes
  5. Appreciated a new account
  6. Appreciated the business for an account closure
  7. OOB'd before obtaining info verbally
  8. Gave full approved rate disclosure
  9. Gave "trust department" phone # to a customer to minimize future issues
  10. appreciated a new investment/ deposit
  11. “we appreciate you choosing to invest with discover since ___”
  12. Submitted an ACE call
  13. Stated “this call may be monitored and recorded” while making an OBC
  14. Offered to take over call during transfer
  15. Gave tailored acknowledgment at beginning of call
  16. UPDATED LDOC
  17. “I know you have many banking options, thank you for choosing discover!”
  18. Complete OOB before account closure
  19. SUBMITTED FEEDBACK OR COMPLAINT
  20. congratulated customer for completing trust conversion process
  21. Verified additional security question on account
  22. Gave tailored acknowledgment at end of call
  23. Appreciated a new trust application
  24. Provided accurate service level time frames