UPDATEDLDOCGave tailoredacknowledgmentat end of callSubmittedan ACEcallKepttransferunder 2minutesAppreciateda newaccountSUBMITTEDFEEDBACKORCOMPLAINTappreciateda newinvestment/depositCompleteOOB beforeaccountclosureGave fullapprovedratedisclosureOffered totake overcall duringtransfer“I'm glad wewere able totake care ofX, Y and Ztoday”Appreciatedthe businessfor anaccountclosureProvidedaccurateservice leveltime frames“I know youhave manybanking options,thank you forchoosingdiscover!”OOB'dbeforeobtaininginfo verballyStated “this callmay bemonitored andrecorded” whilemaking an OBCGave "trustdepartment"phone # to acustomer tominimize futureissuesMade sureall questions/concernswereaddressed“we appreciateyou choosingto invest withdiscover since___”Gave tailoredacknowledgmentat beginning ofcallSUBMITTEDFEEDBACKORCOMPLAINTVerifiedadditionalsecurityquestionon accountAppreciateda new trustapplicationcongratulatedcustomer forcompleting trustconversionprocessUPDATEDLDOCGave tailoredacknowledgmentat end of callSubmittedan ACEcallKepttransferunder 2minutesAppreciateda newaccountSUBMITTEDFEEDBACKORCOMPLAINTappreciateda newinvestment/depositCompleteOOB beforeaccountclosureGave fullapprovedratedisclosureOffered totake overcall duringtransfer“I'm glad wewere able totake care ofX, Y and Ztoday”Appreciatedthe businessfor anaccountclosureProvidedaccurateservice leveltime frames“I know youhave manybanking options,thank you forchoosingdiscover!”OOB'dbeforeobtaininginfo verballyStated “this callmay bemonitored andrecorded” whilemaking an OBCGave "trustdepartment"phone # to acustomer tominimize futureissuesMade sureall questions/concernswereaddressed“we appreciateyou choosingto invest withdiscover since___”Gave tailoredacknowledgmentat beginning ofcallSUBMITTEDFEEDBACKORCOMPLAINTVerifiedadditionalsecurityquestionon accountAppreciateda new trustapplicationcongratulatedcustomer forcompleting trustconversionprocess

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. UPDATED LDOC
  2. Gave tailored acknowledgment at end of call
  3. Submitted an ACE call
  4. Kept transfer under 2 minutes
  5. Appreciated a new account
  6. SUBMITTED FEEDBACK OR COMPLAINT
  7. appreciated a new investment/ deposit
  8. Complete OOB before account closure
  9. Gave full approved rate disclosure
  10. Offered to take over call during transfer
  11. “I'm glad we were able to take care of X, Y and Z today”
  12. Appreciated the business for an account closure
  13. Provided accurate service level time frames
  14. “I know you have many banking options, thank you for choosing discover!”
  15. OOB'd before obtaining info verbally
  16. Stated “this call may be monitored and recorded” while making an OBC
  17. Gave "trust department" phone # to a customer to minimize future issues
  18. Made sure all questions/ concerns were addressed
  19. “we appreciate you choosing to invest with discover since ___”
  20. Gave tailored acknowledgment at beginning of call
  21. SUBMITTED FEEDBACK OR COMPLAINT
  22. Verified additional security question on account
  23. Appreciated a new trust application
  24. congratulated customer for completing trust conversion process