CompleteOOB beforeaccountclosure“I'm glad wewere able totake care ofX, Y and Ztoday”Submittedan ACEcallUPDATEDLDOCOOB'dbeforeobtaininginfo verballyMade sureall questions/concernswereaddressedAppreciateda new trustapplicationSUBMITTEDFEEDBACKORCOMPLAINTAppreciateda newaccount“we appreciateyou choosingto invest withdiscover since___”Kepttransferunder 2minutesappreciateda newinvestment/depositGave fullapprovedratedisclosureStated “this callmay bemonitored andrecorded” whilemaking an OBCVerifiedadditionalsecurityquestionon accountSUBMITTEDFEEDBACKORCOMPLAINTOffered totake overcall duringtransferGave tailoredacknowledgmentat end of callGave tailoredacknowledgmentat beginning ofcall“I know youhave manybanking options,thank you forchoosingdiscover!”Gave "trustdepartment"phone # to acustomer tominimize futureissuesAppreciatedthe businessfor anaccountclosurecongratulatedcustomer forcompleting trustconversionprocessProvidedaccurateservice leveltime framesCompleteOOB beforeaccountclosure“I'm glad wewere able totake care ofX, Y and Ztoday”Submittedan ACEcallUPDATEDLDOCOOB'dbeforeobtaininginfo verballyMade sureall questions/concernswereaddressedAppreciateda new trustapplicationSUBMITTEDFEEDBACKORCOMPLAINTAppreciateda newaccount“we appreciateyou choosingto invest withdiscover since___”Kepttransferunder 2minutesappreciateda newinvestment/depositGave fullapprovedratedisclosureStated “this callmay bemonitored andrecorded” whilemaking an OBCVerifiedadditionalsecurityquestionon accountSUBMITTEDFEEDBACKORCOMPLAINTOffered totake overcall duringtransferGave tailoredacknowledgmentat end of callGave tailoredacknowledgmentat beginning ofcall“I know youhave manybanking options,thank you forchoosingdiscover!”Gave "trustdepartment"phone # to acustomer tominimize futureissuesAppreciatedthe businessfor anaccountclosurecongratulatedcustomer forcompleting trustconversionprocessProvidedaccurateservice leveltime frames

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete OOB before account closure
  2. “I'm glad we were able to take care of X, Y and Z today”
  3. Submitted an ACE call
  4. UPDATED LDOC
  5. OOB'd before obtaining info verbally
  6. Made sure all questions/ concerns were addressed
  7. Appreciated a new trust application
  8. SUBMITTED FEEDBACK OR COMPLAINT
  9. Appreciated a new account
  10. “we appreciate you choosing to invest with discover since ___”
  11. Kept transfer under 2 minutes
  12. appreciated a new investment/ deposit
  13. Gave full approved rate disclosure
  14. Stated “this call may be monitored and recorded” while making an OBC
  15. Verified additional security question on account
  16. SUBMITTED FEEDBACK OR COMPLAINT
  17. Offered to take over call during transfer
  18. Gave tailored acknowledgment at end of call
  19. Gave tailored acknowledgment at beginning of call
  20. “I know you have many banking options, thank you for choosing discover!”
  21. Gave "trust department" phone # to a customer to minimize future issues
  22. Appreciated the business for an account closure
  23. congratulated customer for completing trust conversion process
  24. Provided accurate service level time frames