Address thehomeownersissue orconcernI understand that youwent to a differentwarranty company.However, AHS is thenumber one warrantycompany andprovides the mostcoverageRetentionAim toretainI understand that you aren’tpleased with the servicethat was provided. That isnot how we expect ourvendors to perform. Allowus the opportunity toredeem ourselves andshow what AHS is reallyaboutEmpathizewith thehomeownerIf you have anunpleasantexperience with acompany, let usknow. AHS has over14,000 contractors inour network toservice homeowners.ConcessionRealEstateLet the h/oknow thatthey arevalued.I understand that youwould like to cancelthe contract due to aservice issue. Allowme the opportunity toget you issueresolved.Being on a budget iseven more of areason for you tokeep the warranty asit will cut down on outof pocket expensesshould a majoremergency occur.ValuepropI understand yourfrustration with theparts being delayed, Iwould be upset too. Itell you what; allowme the opportunity tolook into what iscausing the delay.ThoroughlydocumenttheaccountsExpress thevalue ofhaving thewarranty.Only thepolicy holdercan cancelthe contractProvidealternativestocancellingBe aowner, nota renterHave apleasanttoneActivelylisten to thecancellationreasonBuildrapport withthehomeownerMake 2validrebuttalsI understand that youdon’t see the purposeof having the warranty.However, you havecoverage for majorsystems which couldbe costly should youhave to pay out ofpocket.Address thehomeownersissue orconcernI understand that youwent to a differentwarranty company.However, AHS is thenumber one warrantycompany andprovides the mostcoverageRetentionAim toretainI understand that you aren’tpleased with the servicethat was provided. That isnot how we expect ourvendors to perform. Allowus the opportunity toredeem ourselves andshow what AHS is reallyaboutEmpathizewith thehomeownerIf you have anunpleasantexperience with acompany, let usknow. AHS has over14,000 contractors inour network toservice homeowners.ConcessionRealEstateLet the h/oknow thatthey arevalued.I understand that youwould like to cancelthe contract due to aservice issue. Allowme the opportunity toget you issueresolved.Being on a budget iseven more of areason for you tokeep the warranty asit will cut down on outof pocket expensesshould a majoremergency occur.ValuepropI understand yourfrustration with theparts being delayed, Iwould be upset too. Itell you what; allowme the opportunity tolook into what iscausing the delay.ThoroughlydocumenttheaccountsExpress thevalue ofhaving thewarranty.Only thepolicy holdercan cancelthe contractProvidealternativestocancellingBe aowner, nota renterHave apleasanttoneActivelylisten to thecancellationreasonBuildrapport withthehomeownerMake 2validrebuttalsI understand that youdon’t see the purposeof having the warranty.However, you havecoverage for majorsystems which couldbe costly should youhave to pay out ofpocket.

Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address the homeowners issue or concern
  2. I understand that you went to a different warranty company. However, AHS is the number one warranty company and provides the most coverage
  3. Retention
  4. Aim to retain
  5. I understand that you aren’t pleased with the service that was provided. That is not how we expect our vendors to perform. Allow us the opportunity to redeem ourselves and show what AHS is really about
  6. Empathize with the homeowner
  7. If you have an unpleasant experience with a company, let us know. AHS has over 14,000 contractors in our network to service homeowners.
  8. Concession
  9. Real Estate
  10. Let the h/o know that they are valued.
  11. I understand that you would like to cancel the contract due to a service issue. Allow me the opportunity to get you issue resolved.
  12. Being on a budget is even more of a reason for you to keep the warranty as it will cut down on out of pocket expenses should a major emergency occur.
  13. Value prop
  14. I understand your frustration with the parts being delayed, I would be upset too. I tell you what; allow me the opportunity to look into what is causing the delay.
  15. Thoroughly document the accounts
  16. Express the value of having the warranty.
  17. Only the policy holder can cancel the contract
  18. Provide alternatives to cancelling
  19. Be a owner, not a renter
  20. Have a pleasant tone
  21. Actively listen to the cancellation reason
  22. Build rapport with the homeowner
  23. Make 2 valid rebuttals
  24. I understand that you don’t see the purpose of having the warranty. However, you have coverage for major systems which could be costly should you have to pay out of pocket.