(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Make 2 valid rebuttals
Let the h/o know that they are valued.
Express the value of having the warranty.
Empathize with the homeowner
Aim to retain
I understand that you would like to cancel the contract due to a service issue. Allow me the opportunity to get you issue resolved.
I understand that you aren’t pleased with the service that was provided. That is not how we expect our vendors to perform. Allow us the opportunity to redeem ourselves and show what AHS is really about
Concession
Thoroughly document the accounts
Be a owner, not a renter
Have a pleasant tone
Actively listen to the cancellation reason
Real Estate
Address the homeowners issue or concern
I understand that you went to a different warranty company. However, AHS is the number one warranty company and provides the most coverage
I understand your frustration with the parts being delayed, I would be upset too. I tell you what; allow me the opportunity to look into what is causing the delay.
I understand that you don’t see the purpose of having the warranty. However, you have coverage for major systems which could be costly should you have to pay out of pocket.
Value prop
Being on a budget is even more of a reason for you to keep the warranty as it will cut down on out of pocket expenses should a major emergency occur.
Build rapport with the homeowner
Only the policy holder can cancel the contract
If you have an unpleasant experience with a company, let us know. AHS has over 14,000 contractors in our network to service homeowners.
