(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I understand that you aren’t pleased with the service that was provided. That is not how we expect our vendors to perform. Allow us the opportunity to redeem ourselves and show what AHS is really about
Express the value of having the warranty.
I understand that you don’t see the purpose of having the warranty. However, you have coverage for major systems which could be costly should you have to pay out of pocket.
Aim to retain
Be a owner, not a renter
Make 2 valid rebuttals
Being on a budget is even more of a reason for you to keep the warranty as it will cut down on out of pocket expenses should a major emergency occur.
Only the policy holder can cancel the contract
If you have an unpleasant experience with a company, let us know. AHS has over 14,000 contractors in our network to service homeowners.
Value prop
Retention
Thoroughly document the accounts
Empathize with the homeowner
Let the h/o know that they are valued.
Real Estate
I understand that you went to a different warranty company. However, AHS is the number one warranty company and provides the most coverage
Actively listen to the cancellation reason
I understand that you would like to cancel the contract due to a service issue. Allow me the opportunity to get you issue resolved.
Concession
Have a pleasant tone
Address the homeowners issue or concern
Provide alternatives to cancelling
I understand your frustration with the parts being delayed, I would be upset too. I tell you what; allow me the opportunity to look into what is causing the delay.
