Address thehomeownersissue orconcernMake 2validrebuttalsRetentionValuepropConcessionBeing on a budget iseven more of areason for you tokeep the warranty asit will cut down on outof pocket expensesshould a majoremergency occur.Express thevalue ofhaving thewarranty.RealEstateAim toretainOnly thepolicy holdercan cancelthe contractI understand that youwould like to cancelthe contract due to aservice issue. Allowme the opportunity toget you issueresolved.Buildrapport withthehomeownerEmpathizewith thehomeownerBe aowner, nota renterI understand yourfrustration with theparts being delayed, Iwould be upset too. Itell you what; allowme the opportunity tolook into what iscausing the delay.I understand that youdon’t see the purposeof having the warranty.However, you havecoverage for majorsystems which couldbe costly should youhave to pay out ofpocket.ProvidealternativestocancellingActivelylisten to thecancellationreasonThoroughlydocumenttheaccountsHave apleasanttoneIf you have anunpleasantexperience with acompany, let usknow. AHS has over14,000 contractors inour network toservice homeowners.Let the h/oknow thatthey arevalued.I understand that you aren’tpleased with the servicethat was provided. That isnot how we expect ourvendors to perform. Allowus the opportunity toredeem ourselves andshow what AHS is reallyaboutI understand that youwent to a differentwarranty company.However, AHS is thenumber one warrantycompany andprovides the mostcoverageAddress thehomeownersissue orconcernMake 2validrebuttalsRetentionValuepropConcessionBeing on a budget iseven more of areason for you tokeep the warranty asit will cut down on outof pocket expensesshould a majoremergency occur.Express thevalue ofhaving thewarranty.RealEstateAim toretainOnly thepolicy holdercan cancelthe contractI understand that youwould like to cancelthe contract due to aservice issue. Allowme the opportunity toget you issueresolved.Buildrapport withthehomeownerEmpathizewith thehomeownerBe aowner, nota renterI understand yourfrustration with theparts being delayed, Iwould be upset too. Itell you what; allowme the opportunity tolook into what iscausing the delay.I understand that youdon’t see the purposeof having the warranty.However, you havecoverage for majorsystems which couldbe costly should youhave to pay out ofpocket.ProvidealternativestocancellingActivelylisten to thecancellationreasonThoroughlydocumenttheaccountsHave apleasanttoneIf you have anunpleasantexperience with acompany, let usknow. AHS has over14,000 contractors inour network toservice homeowners.Let the h/oknow thatthey arevalued.I understand that you aren’tpleased with the servicethat was provided. That isnot how we expect ourvendors to perform. Allowus the opportunity toredeem ourselves andshow what AHS is reallyaboutI understand that youwent to a differentwarranty company.However, AHS is thenumber one warrantycompany andprovides the mostcoverage

Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Address the homeowners issue or concern
  2. Make 2 valid rebuttals
  3. Retention
  4. Value prop
  5. Concession
  6. Being on a budget is even more of a reason for you to keep the warranty as it will cut down on out of pocket expenses should a major emergency occur.
  7. Express the value of having the warranty.
  8. Real Estate
  9. Aim to retain
  10. Only the policy holder can cancel the contract
  11. I understand that you would like to cancel the contract due to a service issue. Allow me the opportunity to get you issue resolved.
  12. Build rapport with the homeowner
  13. Empathize with the homeowner
  14. Be a owner, not a renter
  15. I understand your frustration with the parts being delayed, I would be upset too. I tell you what; allow me the opportunity to look into what is causing the delay.
  16. I understand that you don’t see the purpose of having the warranty. However, you have coverage for major systems which could be costly should you have to pay out of pocket.
  17. Provide alternatives to cancelling
  18. Actively listen to the cancellation reason
  19. Thoroughly document the accounts
  20. Have a pleasant tone
  21. If you have an unpleasant experience with a company, let us know. AHS has over 14,000 contractors in our network to service homeowners.
  22. Let the h/o know that they are valued.
  23. I understand that you aren’t pleased with the service that was provided. That is not how we expect our vendors to perform. Allow us the opportunity to redeem ourselves and show what AHS is really about
  24. I understand that you went to a different warranty company. However, AHS is the number one warranty company and provides the most coverage