ConcessionI understand that youwent to a differentwarranty company.However, AHS is thenumber one warrantycompany andprovides the mostcoverageI understand that youdon’t see the purposeof having the warranty.However, you havecoverage for majorsystems which couldbe costly should youhave to pay out ofpocket.Aim toretainLet the h/oknow thatthey arevalued.Only thepolicy holdercan cancelthe contractMake 2validrebuttalsThoroughlydocumenttheaccountsBeing on a budget iseven more of areason for you tokeep the warranty asit will cut down on outof pocket expensesshould a majoremergency occur.I understand that youwould like to cancelthe contract due to aservice issue. Allowme the opportunity toget you issueresolved.RetentionHave apleasanttoneIf you have anunpleasantexperience with acompany, let usknow. AHS has over14,000 contractors inour network toservice homeowners.I understand yourfrustration with theparts being delayed, Iwould be upset too. Itell you what; allowme the opportunity tolook into what iscausing the delay.Buildrapport withthehomeownerActivelylisten to thecancellationreasonValuepropRealEstateEmpathizewith thehomeownerAddress thehomeownersissue orconcernI understand that you aren’tpleased with the servicethat was provided. That isnot how we expect ourvendors to perform. Allowus the opportunity toredeem ourselves andshow what AHS is reallyaboutExpress thevalue ofhaving thewarranty.ProvidealternativestocancellingBe aowner, nota renterConcessionI understand that youwent to a differentwarranty company.However, AHS is thenumber one warrantycompany andprovides the mostcoverageI understand that youdon’t see the purposeof having the warranty.However, you havecoverage for majorsystems which couldbe costly should youhave to pay out ofpocket.Aim toretainLet the h/oknow thatthey arevalued.Only thepolicy holdercan cancelthe contractMake 2validrebuttalsThoroughlydocumenttheaccountsBeing on a budget iseven more of areason for you tokeep the warranty asit will cut down on outof pocket expensesshould a majoremergency occur.I understand that youwould like to cancelthe contract due to aservice issue. Allowme the opportunity toget you issueresolved.RetentionHave apleasanttoneIf you have anunpleasantexperience with acompany, let usknow. AHS has over14,000 contractors inour network toservice homeowners.I understand yourfrustration with theparts being delayed, Iwould be upset too. Itell you what; allowme the opportunity tolook into what iscausing the delay.Buildrapport withthehomeownerActivelylisten to thecancellationreasonValuepropRealEstateEmpathizewith thehomeownerAddress thehomeownersissue orconcernI understand that you aren’tpleased with the servicethat was provided. That isnot how we expect ourvendors to perform. Allowus the opportunity toredeem ourselves andshow what AHS is reallyaboutExpress thevalue ofhaving thewarranty.ProvidealternativestocancellingBe aowner, nota renter

Retention Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Concession
  2. I understand that you went to a different warranty company. However, AHS is the number one warranty company and provides the most coverage
  3. I understand that you don’t see the purpose of having the warranty. However, you have coverage for major systems which could be costly should you have to pay out of pocket.
  4. Aim to retain
  5. Let the h/o know that they are valued.
  6. Only the policy holder can cancel the contract
  7. Make 2 valid rebuttals
  8. Thoroughly document the accounts
  9. Being on a budget is even more of a reason for you to keep the warranty as it will cut down on out of pocket expenses should a major emergency occur.
  10. I understand that you would like to cancel the contract due to a service issue. Allow me the opportunity to get you issue resolved.
  11. Retention
  12. Have a pleasant tone
  13. If you have an unpleasant experience with a company, let us know. AHS has over 14,000 contractors in our network to service homeowners.
  14. I understand your frustration with the parts being delayed, I would be upset too. I tell you what; allow me the opportunity to look into what is causing the delay.
  15. Build rapport with the homeowner
  16. Actively listen to the cancellation reason
  17. Value prop
  18. Real Estate
  19. Empathize with the homeowner
  20. Address the homeowners issue or concern
  21. I understand that you aren’t pleased with the service that was provided. That is not how we expect our vendors to perform. Allow us the opportunity to redeem ourselves and show what AHS is really about
  22. Express the value of having the warranty.
  23. Provide alternatives to cancelling
  24. Be a owner, not a renter