Retention Bingo

This bingo card has a free space and 24 words: Value prop, Make 2 valid rebuttals, Only the policy holder can cancel the contract, Concession, I understand that you would like to cancel the contract due to a service issue. Allow me the opportunity to get you issue resolved., Being on a budget is even more of a reason for you to keep the warranty as it will cut down on out of pocket expenses should a major emergency occur., Provide alternatives to cancelling, If you have an unpleasant experience with a company, let us know. AHS has over 14,000 contractors in our network to service homeowners., Retention, Express the value of having the warranty., I understand that you went to a different warranty company. However, AHS is the number one warranty company and provides the most coverage, I understand that you don’t see the purpose of having the warranty. However, you have coverage for major systems which could be costly should you have to pay out of pocket., I understand that you aren’t pleased with the service that was provided. That is not how we expect our vendors to perform. Allow us the opportunity to redeem ourselves and show what AHS is really about, Empathize with the homeowner, Address the homeowners issue or concern, Be a owner, not a renter, Aim to retain, Actively listen to the cancellation reason, Build rapport with the homeowner, Have a pleasant tone, Thoroughly document the accounts, I understand your frustration with the parts being delayed, I would be upset too. I tell you what; allow me the opportunity to look into what is causing the delay., Let the h/o know that they are valued. and Real Estate.

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