empathygapmodelreliabilityNordstrombuyingtendenciesresponsivenessintangiblecustomerloyaltyempowermentof employeesproceduralfairnessstandardsgapdeliverygapdataminingheterogeneityzone oftoleranceservicerecoveryvoice-of-customer(VOC)programknowledgegapdissonanceinseparableproductionandconsumptioncommunicationgapperishableassurancedistributivefairnessempathygapmodelreliabilityNordstrombuyingtendenciesresponsivenessintangiblecustomerloyaltyempowermentof employeesproceduralfairnessstandardsgapdeliverygapdataminingheterogeneityzone oftoleranceservicerecoveryvoice-of-customer(VOC)programknowledgegapdissonanceinseparableproductionandconsumptioncommunicationgapperishableassurancedistributivefairness

Services: The Intangible Product - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. empathy
  2. gap model
  3. reliability
  4. Nordstrom
  5. buying tendencies
  6. responsiveness
  7. intangible
  8. customer loyalty
  9. empowerment of employees
  10. procedural fairness
  11. standards gap
  12. delivery gap
  13. data mining
  14. heterogeneity
  15. zone of tolerance
  16. service recovery
  17. voice-of-customer (VOC) program
  18. knowledge gap
  19. dissonance
  20. inseparable production and consumption
  21. communication gap
  22. perishable
  23. assurance
  24. distributive fairness