standardsgapreliabilityservicerecoverydissonancedistributivefairnessperishablevoice-of-customer(VOC)programempathyheterogeneityempowermentof employeesdataminingdeliverygapproceduralfairnessassuranceresponsivenessinseparableproductionandconsumptionzone oftolerancegapmodelcustomerloyaltybuyingtendenciescommunicationgapintangibleNordstromknowledgegapstandardsgapreliabilityservicerecoverydissonancedistributivefairnessperishablevoice-of-customer(VOC)programempathyheterogeneityempowermentof employeesdataminingdeliverygapproceduralfairnessassuranceresponsivenessinseparableproductionandconsumptionzone oftolerancegapmodelcustomerloyaltybuyingtendenciescommunicationgapintangibleNordstromknowledgegap

Services: The Intangible Product - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. standards gap
  2. reliability
  3. service recovery
  4. dissonance
  5. distributive fairness
  6. perishable
  7. voice-of-customer (VOC) program
  8. empathy
  9. heterogeneity
  10. empowerment of employees
  11. data mining
  12. delivery gap
  13. procedural fairness
  14. assurance
  15. responsiveness
  16. inseparable production and consumption
  17. zone of tolerance
  18. gap model
  19. customer loyalty
  20. buying tendencies
  21. communication gap
  22. intangible
  23. Nordstrom
  24. knowledge gap