intangiblebuyingtendenciesdissonanceempathyNordstromreliabilityassuranceservicerecoveryzone oftolerancecustomerloyaltyproceduralfairnessheterogeneityresponsivenessinseparableproductionandconsumptiondistributivefairnessempowermentof employeesdataminingcommunicationgapgapmodelvoice-of-customer(VOC)programdeliverygapknowledgegapstandardsgapperishableintangiblebuyingtendenciesdissonanceempathyNordstromreliabilityassuranceservicerecoveryzone oftolerancecustomerloyaltyproceduralfairnessheterogeneityresponsivenessinseparableproductionandconsumptiondistributivefairnessempowermentof employeesdataminingcommunicationgapgapmodelvoice-of-customer(VOC)programdeliverygapknowledgegapstandardsgapperishable

Services: The Intangible Product - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. intangible
  2. buying tendencies
  3. dissonance
  4. empathy
  5. Nordstrom
  6. reliability
  7. assurance
  8. service recovery
  9. zone of tolerance
  10. customer loyalty
  11. procedural fairness
  12. heterogeneity
  13. responsiveness
  14. inseparable production and consumption
  15. distributive fairness
  16. empowerment of employees
  17. data mining
  18. communication gap
  19. gap model
  20. voice-of-customer (VOC) program
  21. delivery gap
  22. knowledge gap
  23. standards gap
  24. perishable