perishabledataminingheterogeneityassurancevoice-of-customer(VOC)programempathydissonanceNordstromgapmodeldistributivefairnessknowledgegapstandardsgapempowermentof employeesbuyingtendenciesdeliverygapresponsivenesszone oftoleranceintangibleproceduralfairnessreliabilitycustomerloyaltycommunicationgapinseparableproductionandconsumptionservicerecoveryperishabledataminingheterogeneityassurancevoice-of-customer(VOC)programempathydissonanceNordstromgapmodeldistributivefairnessknowledgegapstandardsgapempowermentof employeesbuyingtendenciesdeliverygapresponsivenesszone oftoleranceintangibleproceduralfairnessreliabilitycustomerloyaltycommunicationgapinseparableproductionandconsumptionservicerecovery

Services: The Intangible Product - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. perishable
  2. data mining
  3. heterogeneity
  4. assurance
  5. voice-of-customer (VOC) program
  6. empathy
  7. dissonance
  8. Nordstrom
  9. gap model
  10. distributive fairness
  11. knowledge gap
  12. standards gap
  13. empowerment of employees
  14. buying tendencies
  15. delivery gap
  16. responsiveness
  17. zone of tolerance
  18. intangible
  19. procedural fairness
  20. reliability
  21. customer loyalty
  22. communication gap
  23. inseparable production and consumption
  24. service recovery