assurancecustomerloyaltyzone oftoleranceinseparableproductionandconsumptionheterogeneityempowermentof employeesperishableproceduralfairnesscommunicationgapNordstromintangiblebuyingtendenciesgapmodelstandardsgapknowledgegapempathyservicerecoverydistributivefairnessresponsivenessdataminingdissonancedeliverygapreliabilityvoice-of-customer(VOC)programassurancecustomerloyaltyzone oftoleranceinseparableproductionandconsumptionheterogeneityempowermentof employeesperishableproceduralfairnesscommunicationgapNordstromintangiblebuyingtendenciesgapmodelstandardsgapknowledgegapempathyservicerecoverydistributivefairnessresponsivenessdataminingdissonancedeliverygapreliabilityvoice-of-customer(VOC)program

Services: The Intangible Product - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. assurance
  2. customer loyalty
  3. zone of tolerance
  4. inseparable production and consumption
  5. heterogeneity
  6. empowerment of employees
  7. perishable
  8. procedural fairness
  9. communication gap
  10. Nordstrom
  11. intangible
  12. buying tendencies
  13. gap model
  14. standards gap
  15. knowledge gap
  16. empathy
  17. service recovery
  18. distributive fairness
  19. responsiveness
  20. data mining
  21. dissonance
  22. delivery gap
  23. reliability
  24. voice-of-customer (VOC) program