buying tendencies voice-of- customer (VOC) program empathy heterogeneity reliability intangible service recovery customer loyalty perishable zone of tolerance assurance standards gap procedural fairness responsiveness knowledge gap gap model distributive fairness dissonance empowerment of employees data mining communication gap Nordstrom inseparable production and consumption delivery gap buying tendencies voice-of- customer (VOC) program empathy heterogeneity reliability intangible service recovery customer loyalty perishable zone of tolerance assurance standards gap procedural fairness responsiveness knowledge gap gap model distributive fairness dissonance empowerment of employees data mining communication gap Nordstrom inseparable production and consumption delivery gap
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
buying tendencies
voice-of-customer (VOC) program
empathy
heterogeneity
reliability
intangible
service recovery
customer loyalty
perishable
zone of tolerance
assurance
standards gap
procedural fairness
responsiveness
knowledge gap
gap model
distributive fairness
dissonance
empowerment of employees
data mining
communication gap
Nordstrom
inseparable production and consumption
delivery gap