This bingo card has a free space and 24 words: heterogeneity, procedural fairness, zone of tolerance, distributive fairness, service recovery, dissonance, Nordstrom, communication gap, buying tendencies, customer loyalty, data mining, delivery gap, standards gap, voice-of-customer (VOC) program, reliability, responsiveness, assurance, empathy, empowerment of employees, knowledge gap, perishable, inseparable production and consumption, intangible and gap model.
ICS BINGO | CSG - 2018 Staff Forum (Office) | CHAPTER 2! | Voice of the Employee (VOE) | Equal Pay Bingo
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