Find aSpecialistMyHealthpaysTransferreda callAHCCUsed theProvidertool for aCPT CodeSSOTAmbetterFind aProviderAlternateContactUSScriptProviderOneAsked/Orconfirmedemail infoThankedtheCaller!HIPPAUsed aTranslatorAskedmember ifthey hadotherinsuranceUsed thePDL forMedicationsEscalateda call tomanagerVerifiedmembersmailingaddressCentAccountUsedCRMUsed themembersname duringthe callAuthorizedCallerUsedan IMGroupFind aSpecialistMyHealthpaysTransferreda callAHCCUsed theProvidertool for aCPT CodeSSOTAmbetterFind aProviderAlternateContactUSScriptProviderOneAsked/Orconfirmedemail infoThankedtheCaller!HIPPAUsed aTranslatorAskedmember ifthey hadotherinsuranceUsed thePDL forMedicationsEscalateda call tomanagerVerifiedmembersmailingaddressCentAccountUsedCRMUsed themembersname duringthe callAuthorizedCallerUsedan IMGroup

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a Specialist
  2. My Healthpays
  3. Transferred a call
  4. AHCC
  5. Used the Provider tool for a CPT Code
  6. SSOT
  7. Ambetter
  8. Find a Provider
  9. Alternate Contact
  10. US Script
  11. Provider One
  12. Asked/Or confirmed email info
  13. Thanked the Caller!
  14. HIPPA
  15. Used a Translator
  16. Asked member if they had other insurance
  17. Used the PDL for Medications
  18. Escalated a call to manager
  19. Verified members mailing address
  20. Cent Account
  21. Used CRM
  22. Used the members name during the call
  23. Authorized Caller
  24. Used an IM Group