HIPPAUsed theProvidertool for aCPT CodeMyHealthpaysThankedtheCaller!VerifiedmembersmailingaddressFind aSpecialistAskedmember ifthey hadotherinsuranceFind aProviderAmbetterAHCCSSOTCentAccountUsed themembersname duringthe callAsked/Orconfirmedemail infoTransferreda callUsed thePDL forMedicationsProviderOneUsed aTranslatorUsedan IMGroupAlternateContactUsedCRMAuthorizedCallerUSScriptEscalateda call tomanagerHIPPAUsed theProvidertool for aCPT CodeMyHealthpaysThankedtheCaller!VerifiedmembersmailingaddressFind aSpecialistAskedmember ifthey hadotherinsuranceFind aProviderAmbetterAHCCSSOTCentAccountUsed themembersname duringthe callAsked/Orconfirmedemail infoTransferreda callUsed thePDL forMedicationsProviderOneUsed aTranslatorUsedan IMGroupAlternateContactUsedCRMAuthorizedCallerUSScriptEscalateda call tomanager

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. HIPPA
  2. Used the Provider tool for a CPT Code
  3. My Healthpays
  4. Thanked the Caller!
  5. Verified members mailing address
  6. Find a Specialist
  7. Asked member if they had other insurance
  8. Find a Provider
  9. Ambetter
  10. AHCC
  11. SSOT
  12. Cent Account
  13. Used the members name during the call
  14. Asked/Or confirmed email info
  15. Transferred a call
  16. Used the PDL for Medications
  17. Provider One
  18. Used a Translator
  19. Used an IM Group
  20. Alternate Contact
  21. Used CRM
  22. Authorized Caller
  23. US Script
  24. Escalated a call to manager