Askedmember ifthey hadotherinsuranceVerifiedmembersmailingaddressEscalateda call tomanagerAsked/Orconfirmedemail infoAHCCUsed aTranslatorFind aProviderUsed theProvidertool for aCPT CodeHIPPAAuthorizedCallerUsedan IMGroupSSOTTransferreda callThankedtheCaller!Find aSpecialistMyHealthpaysUsed thePDL forMedicationsAlternateContactCentAccountAmbetterUSScriptUsedCRMUsed themembersname duringthe callProviderOneAskedmember ifthey hadotherinsuranceVerifiedmembersmailingaddressEscalateda call tomanagerAsked/Orconfirmedemail infoAHCCUsed aTranslatorFind aProviderUsed theProvidertool for aCPT CodeHIPPAAuthorizedCallerUsedan IMGroupSSOTTransferreda callThankedtheCaller!Find aSpecialistMyHealthpaysUsed thePDL forMedicationsAlternateContactCentAccountAmbetterUSScriptUsedCRMUsed themembersname duringthe callProviderOne

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked member if they had other insurance
  2. Verified members mailing address
  3. Escalated a call to manager
  4. Asked/Or confirmed email info
  5. AHCC
  6. Used a Translator
  7. Find a Provider
  8. Used the Provider tool for a CPT Code
  9. HIPPA
  10. Authorized Caller
  11. Used an IM Group
  12. SSOT
  13. Transferred a call
  14. Thanked the Caller!
  15. Find a Specialist
  16. My Healthpays
  17. Used the PDL for Medications
  18. Alternate Contact
  19. Cent Account
  20. Ambetter
  21. US Script
  22. Used CRM
  23. Used the members name during the call
  24. Provider One