Used themembersname duringthe callUsed thePDL forMedicationsUsedan IMGroupProviderOneFind aProviderAmbetterUsedCRMTransferreda callCentAccountUSScriptEscalateda call tomanagerHIPPAAHCCUsed theProvidertool for aCPT CodeAlternateContactAsked/Orconfirmedemail infoAuthorizedCallerUsed aTranslatorVerifiedmembersmailingaddressFind aSpecialistSSOTAskedmember ifthey hadotherinsuranceMyHealthpaysThankedtheCaller!Used themembersname duringthe callUsed thePDL forMedicationsUsedan IMGroupProviderOneFind aProviderAmbetterUsedCRMTransferreda callCentAccountUSScriptEscalateda call tomanagerHIPPAAHCCUsed theProvidertool for aCPT CodeAlternateContactAsked/Orconfirmedemail infoAuthorizedCallerUsed aTranslatorVerifiedmembersmailingaddressFind aSpecialistSSOTAskedmember ifthey hadotherinsuranceMyHealthpaysThankedtheCaller!

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Used the members name during the call
  2. Used the PDL for Medications
  3. Used an IM Group
  4. Provider One
  5. Find a Provider
  6. Ambetter
  7. Used CRM
  8. Transferred a call
  9. Cent Account
  10. US Script
  11. Escalated a call to manager
  12. HIPPA
  13. AHCC
  14. Used the Provider tool for a CPT Code
  15. Alternate Contact
  16. Asked/Or confirmed email info
  17. Authorized Caller
  18. Used a Translator
  19. Verified members mailing address
  20. Find a Specialist
  21. SSOT
  22. Asked member if they had other insurance
  23. My Healthpays
  24. Thanked the Caller!