AuthorizedCallerFind aSpecialistUsedCRMAsked/Orconfirmedemail infoSSOTVerifiedmembersmailingaddressEscalateda call tomanagerAskedmember ifthey hadotherinsuranceUsedan IMGroupUsed theProvidertool for aCPT CodeThankedtheCaller!MyHealthpaysUsed themembersname duringthe callAmbetterHIPPAUsed thePDL forMedicationsUSScriptAlternateContactUsed aTranslatorAHCCProviderOneTransferreda callFind aProviderCentAccountAuthorizedCallerFind aSpecialistUsedCRMAsked/Orconfirmedemail infoSSOTVerifiedmembersmailingaddressEscalateda call tomanagerAskedmember ifthey hadotherinsuranceUsedan IMGroupUsed theProvidertool for aCPT CodeThankedtheCaller!MyHealthpaysUsed themembersname duringthe callAmbetterHIPPAUsed thePDL forMedicationsUSScriptAlternateContactUsed aTranslatorAHCCProviderOneTransferreda callFind aProviderCentAccount

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Authorized Caller
  2. Find a Specialist
  3. Used CRM
  4. Asked/Or confirmed email info
  5. SSOT
  6. Verified members mailing address
  7. Escalated a call to manager
  8. Asked member if they had other insurance
  9. Used an IM Group
  10. Used the Provider tool for a CPT Code
  11. Thanked the Caller!
  12. My Healthpays
  13. Used the members name during the call
  14. Ambetter
  15. HIPPA
  16. Used the PDL for Medications
  17. US Script
  18. Alternate Contact
  19. Used a Translator
  20. AHCC
  21. Provider One
  22. Transferred a call
  23. Find a Provider
  24. Cent Account