Usedan IMGroupTransferreda callAsked/Orconfirmedemail infoSSOTHIPPAFind aProviderUsed thePDL forMedicationsMyHealthpaysAlternateContactThankedtheCaller!CentAccountAmbetterUsedCRMVerifiedmembersmailingaddressAHCCProviderOneAskedmember ifthey hadotherinsuranceUsed theProvidertool for aCPT CodeUsed aTranslatorEscalateda call tomanagerUsed themembersname duringthe callAuthorizedCallerFind aSpecialistUSScriptUsedan IMGroupTransferreda callAsked/Orconfirmedemail infoSSOTHIPPAFind aProviderUsed thePDL forMedicationsMyHealthpaysAlternateContactThankedtheCaller!CentAccountAmbetterUsedCRMVerifiedmembersmailingaddressAHCCProviderOneAskedmember ifthey hadotherinsuranceUsed theProvidertool for aCPT CodeUsed aTranslatorEscalateda call tomanagerUsed themembersname duringthe callAuthorizedCallerFind aSpecialistUSScript

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used an IM Group
  2. Transferred a call
  3. Asked/Or confirmed email info
  4. SSOT
  5. HIPPA
  6. Find a Provider
  7. Used the PDL for Medications
  8. My Healthpays
  9. Alternate Contact
  10. Thanked the Caller!
  11. Cent Account
  12. Ambetter
  13. Used CRM
  14. Verified members mailing address
  15. AHCC
  16. Provider One
  17. Asked member if they had other insurance
  18. Used the Provider tool for a CPT Code
  19. Used a Translator
  20. Escalated a call to manager
  21. Used the members name during the call
  22. Authorized Caller
  23. Find a Specialist
  24. US Script