Used aTranslatorMyHealthpaysUsed theProvidertool for aCPT CodeAHCCUSScriptAmbetterCentAccountThankedtheCaller!Find aSpecialistAskedmember ifthey hadotherinsuranceFind aProviderUsed themembersname duringthe callSSOTAsked/Orconfirmedemail infoTransferreda callVerifiedmembersmailingaddressUsed thePDL forMedicationsEscalateda call tomanagerHIPPAProviderOneAlternateContactUsedCRMAuthorizedCallerUsedan IMGroupUsed aTranslatorMyHealthpaysUsed theProvidertool for aCPT CodeAHCCUSScriptAmbetterCentAccountThankedtheCaller!Find aSpecialistAskedmember ifthey hadotherinsuranceFind aProviderUsed themembersname duringthe callSSOTAsked/Orconfirmedemail infoTransferreda callVerifiedmembersmailingaddressUsed thePDL forMedicationsEscalateda call tomanagerHIPPAProviderOneAlternateContactUsedCRMAuthorizedCallerUsedan IMGroup

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a Translator
  2. My Healthpays
  3. Used the Provider tool for a CPT Code
  4. AHCC
  5. US Script
  6. Ambetter
  7. Cent Account
  8. Thanked the Caller!
  9. Find a Specialist
  10. Asked member if they had other insurance
  11. Find a Provider
  12. Used the members name during the call
  13. SSOT
  14. Asked/Or confirmed email info
  15. Transferred a call
  16. Verified members mailing address
  17. Used the PDL for Medications
  18. Escalated a call to manager
  19. HIPPA
  20. Provider One
  21. Alternate Contact
  22. Used CRM
  23. Authorized Caller
  24. Used an IM Group