ProviderOneHIPPAThankedtheCaller!VerifiedmembersmailingaddressTransferreda callFind aSpecialistUsedCRMFind aProviderAmbetterUsedan IMGroupCentAccountUsed themembersname duringthe callAsked/Orconfirmedemail infoAuthorizedCallerUsed thePDL forMedicationsAskedmember ifthey hadotherinsuranceMyHealthpaysUsed aTranslatorAlternateContactAHCCUSScriptUsed theProvidertool for aCPT CodeEscalateda call tomanagerSSOTProviderOneHIPPAThankedtheCaller!VerifiedmembersmailingaddressTransferreda callFind aSpecialistUsedCRMFind aProviderAmbetterUsedan IMGroupCentAccountUsed themembersname duringthe callAsked/Orconfirmedemail infoAuthorizedCallerUsed thePDL forMedicationsAskedmember ifthey hadotherinsuranceMyHealthpaysUsed aTranslatorAlternateContactAHCCUSScriptUsed theProvidertool for aCPT CodeEscalateda call tomanagerSSOT

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provider One
  2. HIPPA
  3. Thanked the Caller!
  4. Verified members mailing address
  5. Transferred a call
  6. Find a Specialist
  7. Used CRM
  8. Find a Provider
  9. Ambetter
  10. Used an IM Group
  11. Cent Account
  12. Used the members name during the call
  13. Asked/Or confirmed email info
  14. Authorized Caller
  15. Used the PDL for Medications
  16. Asked member if they had other insurance
  17. My Healthpays
  18. Used a Translator
  19. Alternate Contact
  20. AHCC
  21. US Script
  22. Used the Provider tool for a CPT Code
  23. Escalated a call to manager
  24. SSOT