MyHealthpaysUsed aTranslatorVerifiedmembersmailingaddressAsked/Orconfirmedemail infoUsedCRMTransferreda callAmbetterFind aProviderUsedan IMGroupHIPPAAHCCAskedmember ifthey hadotherinsuranceAuthorizedCallerFind aSpecialistUsed themembersname duringthe callUsed theProvidertool for aCPT CodeEscalateda call tomanagerCentAccountProviderOneAlternateContactSSOTThankedtheCaller!USScriptUsed thePDL forMedicationsMyHealthpaysUsed aTranslatorVerifiedmembersmailingaddressAsked/Orconfirmedemail infoUsedCRMTransferreda callAmbetterFind aProviderUsedan IMGroupHIPPAAHCCAskedmember ifthey hadotherinsuranceAuthorizedCallerFind aSpecialistUsed themembersname duringthe callUsed theProvidertool for aCPT CodeEscalateda call tomanagerCentAccountProviderOneAlternateContactSSOTThankedtheCaller!USScriptUsed thePDL forMedications

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. My Healthpays
  2. Used a Translator
  3. Verified members mailing address
  4. Asked/Or confirmed email info
  5. Used CRM
  6. Transferred a call
  7. Ambetter
  8. Find a Provider
  9. Used an IM Group
  10. HIPPA
  11. AHCC
  12. Asked member if they had other insurance
  13. Authorized Caller
  14. Find a Specialist
  15. Used the members name during the call
  16. Used the Provider tool for a CPT Code
  17. Escalated a call to manager
  18. Cent Account
  19. Provider One
  20. Alternate Contact
  21. SSOT
  22. Thanked the Caller!
  23. US Script
  24. Used the PDL for Medications