VerifiedmembersmailingaddressAuthorizedCallerAsked/Orconfirmedemail infoMyHealthpaysThankedtheCaller!HIPPAFind aProviderAHCCUsed theProvidertool for aCPT CodeProviderOneTransferreda callUsed aTranslatorAlternateContactFind aSpecialistSSOTCentAccountEscalateda call tomanagerUsed themembersname duringthe callUsedCRMAmbetterUSScriptAskedmember ifthey hadotherinsuranceUsedan IMGroupUsed thePDL forMedicationsVerifiedmembersmailingaddressAuthorizedCallerAsked/Orconfirmedemail infoMyHealthpaysThankedtheCaller!HIPPAFind aProviderAHCCUsed theProvidertool for aCPT CodeProviderOneTransferreda callUsed aTranslatorAlternateContactFind aSpecialistSSOTCentAccountEscalateda call tomanagerUsed themembersname duringthe callUsedCRMAmbetterUSScriptAskedmember ifthey hadotherinsuranceUsedan IMGroupUsed thePDL forMedications

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Verified members mailing address
  2. Authorized Caller
  3. Asked/Or confirmed email info
  4. My Healthpays
  5. Thanked the Caller!
  6. HIPPA
  7. Find a Provider
  8. AHCC
  9. Used the Provider tool for a CPT Code
  10. Provider One
  11. Transferred a call
  12. Used a Translator
  13. Alternate Contact
  14. Find a Specialist
  15. SSOT
  16. Cent Account
  17. Escalated a call to manager
  18. Used the members name during the call
  19. Used CRM
  20. Ambetter
  21. US Script
  22. Asked member if they had other insurance
  23. Used an IM Group
  24. Used the PDL for Medications