Askedmember ifthey hadotherinsuranceUsed theProvidertool for aCPT CodeHIPPASSOTMyHealthpaysTransferreda callCentAccountFind aSpecialistThankedtheCaller!VerifiedmembersmailingaddressAlternateContactFind aProviderUsed thePDL forMedicationsUSScriptUsedCRMUsedan IMGroupAmbetterAsked/Orconfirmedemail infoEscalateda call tomanagerAuthorizedCallerProviderOneAHCCUsed aTranslatorUsed themembersname duringthe callAskedmember ifthey hadotherinsuranceUsed theProvidertool for aCPT CodeHIPPASSOTMyHealthpaysTransferreda callCentAccountFind aSpecialistThankedtheCaller!VerifiedmembersmailingaddressAlternateContactFind aProviderUsed thePDL forMedicationsUSScriptUsedCRMUsedan IMGroupAmbetterAsked/Orconfirmedemail infoEscalateda call tomanagerAuthorizedCallerProviderOneAHCCUsed aTranslatorUsed themembersname duringthe call

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked member if they had other insurance
  2. Used the Provider tool for a CPT Code
  3. HIPPA
  4. SSOT
  5. My Healthpays
  6. Transferred a call
  7. Cent Account
  8. Find a Specialist
  9. Thanked the Caller!
  10. Verified members mailing address
  11. Alternate Contact
  12. Find a Provider
  13. Used the PDL for Medications
  14. US Script
  15. Used CRM
  16. Used an IM Group
  17. Ambetter
  18. Asked/Or confirmed email info
  19. Escalated a call to manager
  20. Authorized Caller
  21. Provider One
  22. AHCC
  23. Used a Translator
  24. Used the members name during the call