Askedmember ifthey hadotherinsuranceAHCCMyHealthpaysUsed themembersname duringthe callAlternateContactUsed thePDL forMedicationsUsedan IMGroupCentAccountThankedtheCaller!SSOTAmbetterHIPPAFind aProviderTransferreda callUsed aTranslatorFind aSpecialistUsed theProvidertool for aCPT CodeEscalateda call tomanagerProviderOneUSScriptAsked/Orconfirmedemail infoUsedCRMVerifiedmembersmailingaddressAuthorizedCallerAskedmember ifthey hadotherinsuranceAHCCMyHealthpaysUsed themembersname duringthe callAlternateContactUsed thePDL forMedicationsUsedan IMGroupCentAccountThankedtheCaller!SSOTAmbetterHIPPAFind aProviderTransferreda callUsed aTranslatorFind aSpecialistUsed theProvidertool for aCPT CodeEscalateda call tomanagerProviderOneUSScriptAsked/Orconfirmedemail infoUsedCRMVerifiedmembersmailingaddressAuthorizedCaller

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked member if they had other insurance
  2. AHCC
  3. My Healthpays
  4. Used the members name during the call
  5. Alternate Contact
  6. Used the PDL for Medications
  7. Used an IM Group
  8. Cent Account
  9. Thanked the Caller!
  10. SSOT
  11. Ambetter
  12. HIPPA
  13. Find a Provider
  14. Transferred a call
  15. Used a Translator
  16. Find a Specialist
  17. Used the Provider tool for a CPT Code
  18. Escalated a call to manager
  19. Provider One
  20. US Script
  21. Asked/Or confirmed email info
  22. Used CRM
  23. Verified members mailing address
  24. Authorized Caller