Find aSpecialistAlternateContactProviderOneAsked/Orconfirmedemail infoSSOTAskedmember ifthey hadotherinsuranceUsed themembersname duringthe callAmbetterVerifiedmembersmailingaddressMyHealthpaysUsed aTranslatorThankedtheCaller!HIPPAUsedan IMGroupUSScriptEscalateda call tomanagerAuthorizedCallerUsedCRMTransferreda callCentAccountUsed thePDL forMedicationsUsed theProvidertool for aCPT CodeFind aProviderAHCCFind aSpecialistAlternateContactProviderOneAsked/Orconfirmedemail infoSSOTAskedmember ifthey hadotherinsuranceUsed themembersname duringthe callAmbetterVerifiedmembersmailingaddressMyHealthpaysUsed aTranslatorThankedtheCaller!HIPPAUsedan IMGroupUSScriptEscalateda call tomanagerAuthorizedCallerUsedCRMTransferreda callCentAccountUsed thePDL forMedicationsUsed theProvidertool for aCPT CodeFind aProviderAHCC

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Find a Specialist
  2. Alternate Contact
  3. Provider One
  4. Asked/Or confirmed email info
  5. SSOT
  6. Asked member if they had other insurance
  7. Used the members name during the call
  8. Ambetter
  9. Verified members mailing address
  10. My Healthpays
  11. Used a Translator
  12. Thanked the Caller!
  13. HIPPA
  14. Used an IM Group
  15. US Script
  16. Escalated a call to manager
  17. Authorized Caller
  18. Used CRM
  19. Transferred a call
  20. Cent Account
  21. Used the PDL for Medications
  22. Used the Provider tool for a CPT Code
  23. Find a Provider
  24. AHCC