Used thePDL forMedicationsFind aSpecialistCentAccountAlternateContactVerifiedmembersmailingaddressHIPPAAsked/Orconfirmedemail infoThankedtheCaller!Used theProvidertool for aCPT CodeFind aProviderProviderOneUsed themembersname duringthe callEscalateda call tomanagerMyHealthpaysAmbetterAuthorizedCallerUsed aTranslatorUSScriptTransferreda callUsedCRMUsedan IMGroupAskedmember ifthey hadotherinsuranceAHCCSSOTUsed thePDL forMedicationsFind aSpecialistCentAccountAlternateContactVerifiedmembersmailingaddressHIPPAAsked/Orconfirmedemail infoThankedtheCaller!Used theProvidertool for aCPT CodeFind aProviderProviderOneUsed themembersname duringthe callEscalateda call tomanagerMyHealthpaysAmbetterAuthorizedCallerUsed aTranslatorUSScriptTransferreda callUsedCRMUsedan IMGroupAskedmember ifthey hadotherinsuranceAHCCSSOT

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the PDL for Medications
  2. Find a Specialist
  3. Cent Account
  4. Alternate Contact
  5. Verified members mailing address
  6. HIPPA
  7. Asked/Or confirmed email info
  8. Thanked the Caller!
  9. Used the Provider tool for a CPT Code
  10. Find a Provider
  11. Provider One
  12. Used the members name during the call
  13. Escalated a call to manager
  14. My Healthpays
  15. Ambetter
  16. Authorized Caller
  17. Used a Translator
  18. US Script
  19. Transferred a call
  20. Used CRM
  21. Used an IM Group
  22. Asked member if they had other insurance
  23. AHCC
  24. SSOT