Used thePDL forMedicationsUSScriptSSOTUsedan IMGroupFind aProviderAuthorizedCallerUsed theProvidertool for aCPT CodeFind aSpecialistEscalateda call tomanagerThankedtheCaller!Used aTranslatorAsked/Orconfirmedemail infoProviderOneVerifiedmembersmailingaddressUsedCRMAmbetterAHCCMyHealthpaysCentAccountAskedmember ifthey hadotherinsuranceHIPPATransferreda callAlternateContactUsed themembersname duringthe callUsed thePDL forMedicationsUSScriptSSOTUsedan IMGroupFind aProviderAuthorizedCallerUsed theProvidertool for aCPT CodeFind aSpecialistEscalateda call tomanagerThankedtheCaller!Used aTranslatorAsked/Orconfirmedemail infoProviderOneVerifiedmembersmailingaddressUsedCRMAmbetterAHCCMyHealthpaysCentAccountAskedmember ifthey hadotherinsuranceHIPPATransferreda callAlternateContactUsed themembersname duringthe call

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the PDL for Medications
  2. US Script
  3. SSOT
  4. Used an IM Group
  5. Find a Provider
  6. Authorized Caller
  7. Used the Provider tool for a CPT Code
  8. Find a Specialist
  9. Escalated a call to manager
  10. Thanked the Caller!
  11. Used a Translator
  12. Asked/Or confirmed email info
  13. Provider One
  14. Verified members mailing address
  15. Used CRM
  16. Ambetter
  17. AHCC
  18. My Healthpays
  19. Cent Account
  20. Asked member if they had other insurance
  21. HIPPA
  22. Transferred a call
  23. Alternate Contact
  24. Used the members name during the call