Used themembersname duringthe callUsedan IMGroupAskedmember ifthey hadotherinsuranceSSOTMyHealthpaysAuthorizedCallerTransferreda callHIPPACentAccountFind aProviderAHCCAlternateContactUsed theProvidertool for aCPT CodeUsed thePDL forMedicationsEscalateda call tomanagerAmbetterFind aSpecialistUsedCRMVerifiedmembersmailingaddressUsed aTranslatorAsked/Orconfirmedemail infoUSScriptThankedtheCaller!ProviderOneUsed themembersname duringthe callUsedan IMGroupAskedmember ifthey hadotherinsuranceSSOTMyHealthpaysAuthorizedCallerTransferreda callHIPPACentAccountFind aProviderAHCCAlternateContactUsed theProvidertool for aCPT CodeUsed thePDL forMedicationsEscalateda call tomanagerAmbetterFind aSpecialistUsedCRMVerifiedmembersmailingaddressUsed aTranslatorAsked/Orconfirmedemail infoUSScriptThankedtheCaller!ProviderOne

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used the members name during the call
  2. Used an IM Group
  3. Asked member if they had other insurance
  4. SSOT
  5. My Healthpays
  6. Authorized Caller
  7. Transferred a call
  8. HIPPA
  9. Cent Account
  10. Find a Provider
  11. AHCC
  12. Alternate Contact
  13. Used the Provider tool for a CPT Code
  14. Used the PDL for Medications
  15. Escalated a call to manager
  16. Ambetter
  17. Find a Specialist
  18. Used CRM
  19. Verified members mailing address
  20. Used a Translator
  21. Asked/Or confirmed email info
  22. US Script
  23. Thanked the Caller!
  24. Provider One