AuthorizedCallerAlternateContactProviderOneVerifiedmembersmailingaddressTransferreda callUsed aTranslatorMyHealthpaysHIPPAUsed thePDL forMedicationsSSOTUsed theProvidertool for aCPT CodeUsed themembersname duringthe callFind aSpecialistAskedmember ifthey hadotherinsuranceAsked/Orconfirmedemail infoCentAccountUSScriptAmbetterFind aProviderUsedCRMUsedan IMGroupThankedtheCaller!AHCCEscalateda call tomanagerAuthorizedCallerAlternateContactProviderOneVerifiedmembersmailingaddressTransferreda callUsed aTranslatorMyHealthpaysHIPPAUsed thePDL forMedicationsSSOTUsed theProvidertool for aCPT CodeUsed themembersname duringthe callFind aSpecialistAskedmember ifthey hadotherinsuranceAsked/Orconfirmedemail infoCentAccountUSScriptAmbetterFind aProviderUsedCRMUsedan IMGroupThankedtheCaller!AHCCEscalateda call tomanager

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Authorized Caller
  2. Alternate Contact
  3. Provider One
  4. Verified members mailing address
  5. Transferred a call
  6. Used a Translator
  7. My Healthpays
  8. HIPPA
  9. Used the PDL for Medications
  10. SSOT
  11. Used the Provider tool for a CPT Code
  12. Used the members name during the call
  13. Find a Specialist
  14. Asked member if they had other insurance
  15. Asked/Or confirmed email info
  16. Cent Account
  17. US Script
  18. Ambetter
  19. Find a Provider
  20. Used CRM
  21. Used an IM Group
  22. Thanked the Caller!
  23. AHCC
  24. Escalated a call to manager