CentAccountUSScriptMyHealthpaysAuthorizedCallerEscalateda call tomanagerUsed thePDL forMedicationsFind aProviderFind aSpecialistVerifiedmembersmailingaddressAskedmember ifthey hadotherinsuranceUsed aTranslatorUsedCRMAHCCUsedan IMGroupHIPPAAsked/Orconfirmedemail infoProviderOneThankedtheCaller!Transferreda callAmbetterUsed theProvidertool for aCPT CodeUsed themembersname duringthe callSSOTAlternateContactCentAccountUSScriptMyHealthpaysAuthorizedCallerEscalateda call tomanagerUsed thePDL forMedicationsFind aProviderFind aSpecialistVerifiedmembersmailingaddressAskedmember ifthey hadotherinsuranceUsed aTranslatorUsedCRMAHCCUsedan IMGroupHIPPAAsked/Orconfirmedemail infoProviderOneThankedtheCaller!Transferreda callAmbetterUsed theProvidertool for aCPT CodeUsed themembersname duringthe callSSOTAlternateContact

New Hire Shadow - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cent Account
  2. US Script
  3. My Healthpays
  4. Authorized Caller
  5. Escalated a call to manager
  6. Used the PDL for Medications
  7. Find a Provider
  8. Find a Specialist
  9. Verified members mailing address
  10. Asked member if they had other insurance
  11. Used a Translator
  12. Used CRM
  13. AHCC
  14. Used an IM Group
  15. HIPPA
  16. Asked/Or confirmed email info
  17. Provider One
  18. Thanked the Caller!
  19. Transferred a call
  20. Ambetter
  21. Used the Provider tool for a CPT Code
  22. Used the members name during the call
  23. SSOT
  24. Alternate Contact