This bingo card has a free space and 24 words: Used the members name during the call, Ambetter, Used an IM Group, Cent Account, Escalated a call to manager, Used CRM, Find a Specialist, AHCC, Provider One, US Script, Used the PDL for Medications, Used the Provider tool for a CPT Code, Asked/Or confirmed email info, Verified members mailing address, Alternate Contact, Used a Translator, Authorized Caller, Thanked the Caller!, Transferred a call, SSOT, My Healthpays, Find a Provider, Asked member if they had other insurance and HIPPA.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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