WIIFMEducatecustomerEmphasizeimportanceStatefactsaboutaccountAvoid earlyterminationAdvise callmayberecorded ormonitoredVAP ortried toVAPUseappropriatetool(s) forthe callAllowcustomertorespondHoldcustomeraccountableParaphraseto confirmProbeInvolvecustomerwithsolutionRestateagreementRFDActivelisteningAppropriateGreetingTalkaboutnext DDDirectthe callYou add acommentabout thecallMissedopportunity(explain)BridgeOfferWUSPTADWIIFMEducatecustomerEmphasizeimportanceStatefactsaboutaccountAvoid earlyterminationAdvise callmayberecorded ormonitoredVAP ortried toVAPUseappropriatetool(s) forthe callAllowcustomertorespondHoldcustomeraccountableParaphraseto confirmProbeInvolvecustomerwithsolutionRestateagreementRFDActivelisteningAppropriateGreetingTalkaboutnext DDDirectthe callYou add acommentabout thecallMissedopportunity(explain)BridgeOfferWUSPTAD

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WIIFM
  2. Educate customer
  3. Emphasize importance
  4. State facts about account
  5. Avoid early termination
  6. Advise call maybe recorded or monitored
  7. VAP or tried to VAP
  8. Use appropriate tool(s) for the call
  9. Allow customer to respond
  10. Hold customer accountable
  11. Paraphrase to confirm
  12. Probe
  13. Involve customer with solution
  14. Restate agreement
  15. RFD
  16. Active listening
  17. Appropriate Greeting
  18. Talk about next DD
  19. Direct the call
  20. You add a comment about the call
  21. Missed opportunity (explain)
  22. Bridge
  23. Offer WUSP
  24. TAD