You add acommentabout thecallEmphasizeimportanceDirectthe callAppropriateGreetingInvolvecustomerwithsolutionBridgeAllowcustomertorespondEducatecustomerProbeRestateagreementOfferWUSPVAP ortried toVAPStatefactsaboutaccountParaphraseto confirmWIIFMUseappropriatetool(s) forthe callMissedopportunity(explain)TADRFDTalkaboutnext DDAdvise callmayberecorded ormonitoredActivelisteningHoldcustomeraccountableAvoid earlyterminationYou add acommentabout thecallEmphasizeimportanceDirectthe callAppropriateGreetingInvolvecustomerwithsolutionBridgeAllowcustomertorespondEducatecustomerProbeRestateagreementOfferWUSPVAP ortried toVAPStatefactsaboutaccountParaphraseto confirmWIIFMUseappropriatetool(s) forthe callMissedopportunity(explain)TADRFDTalkaboutnext DDAdvise callmayberecorded ormonitoredActivelisteningHoldcustomeraccountableAvoid earlytermination

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You add a comment about the call
  2. Emphasize importance
  3. Direct the call
  4. Appropriate Greeting
  5. Involve customer with solution
  6. Bridge
  7. Allow customer to respond
  8. Educate customer
  9. Probe
  10. Restate agreement
  11. Offer WUSP
  12. VAP or tried to VAP
  13. State facts about account
  14. Paraphrase to confirm
  15. WIIFM
  16. Use appropriate tool(s) for the call
  17. Missed opportunity (explain)
  18. TAD
  19. RFD
  20. Talk about next DD
  21. Advise call maybe recorded or monitored
  22. Active listening
  23. Hold customer accountable
  24. Avoid early termination