You add acommentabout thecallTADWIIFMAppropriateGreetingRestateagreementAllowcustomertorespondDirectthe callBridgeHoldcustomeraccountableInvolvecustomerwithsolutionOfferWUSPAvoid earlyterminationAdvise callmayberecorded ormonitoredTalkaboutnext DDProbeEducatecustomerStatefactsaboutaccountRFDUseappropriatetool(s) forthe callVAP ortried toVAPParaphraseto confirmEmphasizeimportanceMissedopportunity(explain)ActivelisteningYou add acommentabout thecallTADWIIFMAppropriateGreetingRestateagreementAllowcustomertorespondDirectthe callBridgeHoldcustomeraccountableInvolvecustomerwithsolutionOfferWUSPAvoid earlyterminationAdvise callmayberecorded ormonitoredTalkaboutnext DDProbeEducatecustomerStatefactsaboutaccountRFDUseappropriatetool(s) forthe callVAP ortried toVAPParaphraseto confirmEmphasizeimportanceMissedopportunity(explain)Activelistening

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You add a comment about the call
  2. TAD
  3. WIIFM
  4. Appropriate Greeting
  5. Restate agreement
  6. Allow customer to respond
  7. Direct the call
  8. Bridge
  9. Hold customer accountable
  10. Involve customer with solution
  11. Offer WUSP
  12. Avoid early termination
  13. Advise call maybe recorded or monitored
  14. Talk about next DD
  15. Probe
  16. Educate customer
  17. State facts about account
  18. RFD
  19. Use appropriate tool(s) for the call
  20. VAP or tried to VAP
  21. Paraphrase to confirm
  22. Emphasize importance
  23. Missed opportunity (explain)
  24. Active listening