Useappropriatetool(s) forthe callAppropriateGreetingMissedopportunity(explain)Avoid earlyterminationInvolvecustomerwithsolutionStatefactsaboutaccountEmphasizeimportanceAdvise callmayberecorded ormonitoredParaphraseto confirmActivelisteningOfferWUSPTalkaboutnext DDProbeVAP ortried toVAPEducatecustomerYou add acommentabout thecallRFDBridgeAllowcustomertorespondDirectthe callHoldcustomeraccountableWIIFMTADRestateagreementUseappropriatetool(s) forthe callAppropriateGreetingMissedopportunity(explain)Avoid earlyterminationInvolvecustomerwithsolutionStatefactsaboutaccountEmphasizeimportanceAdvise callmayberecorded ormonitoredParaphraseto confirmActivelisteningOfferWUSPTalkaboutnext DDProbeVAP ortried toVAPEducatecustomerYou add acommentabout thecallRFDBridgeAllowcustomertorespondDirectthe callHoldcustomeraccountableWIIFMTADRestateagreement

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use appropriate tool(s) for the call
  2. Appropriate Greeting
  3. Missed opportunity (explain)
  4. Avoid early termination
  5. Involve customer with solution
  6. State facts about account
  7. Emphasize importance
  8. Advise call maybe recorded or monitored
  9. Paraphrase to confirm
  10. Active listening
  11. Offer WUSP
  12. Talk about next DD
  13. Probe
  14. VAP or tried to VAP
  15. Educate customer
  16. You add a comment about the call
  17. RFD
  18. Bridge
  19. Allow customer to respond
  20. Direct the call
  21. Hold customer accountable
  22. WIIFM
  23. TAD
  24. Restate agreement