ActivelisteningYou add acommentabout thecallWIIFMTADInvolvecustomerwithsolutionMissedopportunity(explain)OfferWUSPAppropriateGreetingParaphraseto confirmTalkaboutnext DDProbeVAP ortried toVAPDirectthe callAvoid earlyterminationAllowcustomertorespondEducatecustomerRestateagreementStatefactsaboutaccountUseappropriatetool(s) forthe callBridgeRFDHoldcustomeraccountableAdvise callmayberecorded ormonitoredEmphasizeimportanceActivelisteningYou add acommentabout thecallWIIFMTADInvolvecustomerwithsolutionMissedopportunity(explain)OfferWUSPAppropriateGreetingParaphraseto confirmTalkaboutnext DDProbeVAP ortried toVAPDirectthe callAvoid earlyterminationAllowcustomertorespondEducatecustomerRestateagreementStatefactsaboutaccountUseappropriatetool(s) forthe callBridgeRFDHoldcustomeraccountableAdvise callmayberecorded ormonitoredEmphasizeimportance

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active listening
  2. You add a comment about the call
  3. WIIFM
  4. TAD
  5. Involve customer with solution
  6. Missed opportunity (explain)
  7. Offer WUSP
  8. Appropriate Greeting
  9. Paraphrase to confirm
  10. Talk about next DD
  11. Probe
  12. VAP or tried to VAP
  13. Direct the call
  14. Avoid early termination
  15. Allow customer to respond
  16. Educate customer
  17. Restate agreement
  18. State facts about account
  19. Use appropriate tool(s) for the call
  20. Bridge
  21. RFD
  22. Hold customer accountable
  23. Advise call maybe recorded or monitored
  24. Emphasize importance