Directthe callTADTalkaboutnext DDUseappropriatetool(s) forthe callAdvise callmayberecorded ormonitoredParaphraseto confirmOfferWUSPYou add acommentabout thecallEmphasizeimportanceAvoid earlyterminationStatefactsaboutaccountMissedopportunity(explain)AppropriateGreetingProbeVAP ortried toVAPInvolvecustomerwithsolutionAllowcustomertorespondHoldcustomeraccountableRestateagreementWIIFMEducatecustomerRFDActivelisteningBridgeDirectthe callTADTalkaboutnext DDUseappropriatetool(s) forthe callAdvise callmayberecorded ormonitoredParaphraseto confirmOfferWUSPYou add acommentabout thecallEmphasizeimportanceAvoid earlyterminationStatefactsaboutaccountMissedopportunity(explain)AppropriateGreetingProbeVAP ortried toVAPInvolvecustomerwithsolutionAllowcustomertorespondHoldcustomeraccountableRestateagreementWIIFMEducatecustomerRFDActivelisteningBridge

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Direct the call
  2. TAD
  3. Talk about next DD
  4. Use appropriate tool(s) for the call
  5. Advise call maybe recorded or monitored
  6. Paraphrase to confirm
  7. Offer WUSP
  8. You add a comment about the call
  9. Emphasize importance
  10. Avoid early termination
  11. State facts about account
  12. Missed opportunity (explain)
  13. Appropriate Greeting
  14. Probe
  15. VAP or tried to VAP
  16. Involve customer with solution
  17. Allow customer to respond
  18. Hold customer accountable
  19. Restate agreement
  20. WIIFM
  21. Educate customer
  22. RFD
  23. Active listening
  24. Bridge