Paraphraseto confirmTalkaboutnext DDOfferWUSPMissedopportunity(explain)EducatecustomerDirectthe callInvolvecustomerwithsolutionBridgeActivelisteningAdvise callmayberecorded ormonitoredTADWIIFMAvoid earlyterminationYou add acommentabout thecallAllowcustomertorespondStatefactsaboutaccountUseappropriatetool(s) forthe callRestateagreementRFDProbeEmphasizeimportanceHoldcustomeraccountableVAP ortried toVAPAppropriateGreetingParaphraseto confirmTalkaboutnext DDOfferWUSPMissedopportunity(explain)EducatecustomerDirectthe callInvolvecustomerwithsolutionBridgeActivelisteningAdvise callmayberecorded ormonitoredTADWIIFMAvoid earlyterminationYou add acommentabout thecallAllowcustomertorespondStatefactsaboutaccountUseappropriatetool(s) forthe callRestateagreementRFDProbeEmphasizeimportanceHoldcustomeraccountableVAP ortried toVAPAppropriateGreeting

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrase to confirm
  2. Talk about next DD
  3. Offer WUSP
  4. Missed opportunity (explain)
  5. Educate customer
  6. Direct the call
  7. Involve customer with solution
  8. Bridge
  9. Active listening
  10. Advise call maybe recorded or monitored
  11. TAD
  12. WIIFM
  13. Avoid early termination
  14. You add a comment about the call
  15. Allow customer to respond
  16. State facts about account
  17. Use appropriate tool(s) for the call
  18. Restate agreement
  19. RFD
  20. Probe
  21. Emphasize importance
  22. Hold customer accountable
  23. VAP or tried to VAP
  24. Appropriate Greeting