This bingo card has a free space and 24 words: Appropriate Greeting, Allow customer to respond, RFD, Probe, TAD, State facts about account, Involve customer with solution, Hold customer accountable, Talk about next DD, Restate agreement, Emphasize importance, Active listening, Educate customer, WIIFM, Bridge, Direct the call, You add a comment about the call, Use appropriate tool(s) for the call, Avoid early termination, VAP or tried to VAP, Missed opportunity (explain), Advise call maybe recorded or monitored, Paraphrase to confirm and Offer WUSP.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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