BridgeWIIFMAdvise callmayberecorded ormonitoredAllowcustomertorespondEducatecustomerTADAppropriategreetingActivelisteningStatefactsabout theaccountParaphraseto confirmHoldcustomeraccountableInvolvecustomerwithsolutionAvoid earlyterminationYou add acommentabout thecallTalkaboutnext DDEmphasizeimportanceRestateagreementProbeRFDMissedopportunity(explain)VAPDirectthe callUseappropriatetool(s) forthe callOfferWUSPBridgeWIIFMAdvise callmayberecorded ormonitoredAllowcustomertorespondEducatecustomerTADAppropriategreetingActivelisteningStatefactsabout theaccountParaphraseto confirmHoldcustomeraccountableInvolvecustomerwithsolutionAvoid earlyterminationYou add acommentabout thecallTalkaboutnext DDEmphasizeimportanceRestateagreementProbeRFDMissedopportunity(explain)VAPDirectthe callUseappropriatetool(s) forthe callOfferWUSP

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bridge
  2. WIIFM
  3. Advise call maybe recorded or monitored
  4. Allow customer to respond
  5. Educate customer
  6. TAD
  7. Appropriate greeting
  8. Active listening
  9. State facts about the account
  10. Paraphrase to confirm
  11. Hold customer accountable
  12. Involve customer with solution
  13. Avoid early termination
  14. You add a comment about the call
  15. Talk about next DD
  16. Emphasize importance
  17. Restate agreement
  18. Probe
  19. RFD
  20. Missed opportunity (explain)
  21. VAP
  22. Direct the call
  23. Use appropriate tool(s) for the call
  24. Offer WUSP