ProbeTADParaphraseto confirmWIIFMYou add acommentabout thecallDirectthe callMissedopportunity(explain)Useappropriatetool(s) forthe callInvolvecustomerwithsolutionEmphasizeimportanceTalkaboutnext DDAdvise callmayberecorded ormonitoredAvoid earlyterminationRFDVAPRestateagreementOfferWUSPStatefactsabout theaccountHoldcustomeraccountableAppropriategreetingActivelisteningAllowcustomertorespondBridgeEducatecustomerProbeTADParaphraseto confirmWIIFMYou add acommentabout thecallDirectthe callMissedopportunity(explain)Useappropriatetool(s) forthe callInvolvecustomerwithsolutionEmphasizeimportanceTalkaboutnext DDAdvise callmayberecorded ormonitoredAvoid earlyterminationRFDVAPRestateagreementOfferWUSPStatefactsabout theaccountHoldcustomeraccountableAppropriategreetingActivelisteningAllowcustomertorespondBridgeEducatecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Probe
  2. TAD
  3. Paraphrase to confirm
  4. WIIFM
  5. You add a comment about the call
  6. Direct the call
  7. Missed opportunity (explain)
  8. Use appropriate tool(s) for the call
  9. Involve customer with solution
  10. Emphasize importance
  11. Talk about next DD
  12. Advise call maybe recorded or monitored
  13. Avoid early termination
  14. RFD
  15. VAP
  16. Restate agreement
  17. Offer WUSP
  18. State facts about the account
  19. Hold customer accountable
  20. Appropriate greeting
  21. Active listening
  22. Allow customer to respond
  23. Bridge
  24. Educate customer