Useappropriatetool(s) forthe callTalkaboutnext DDYou add acommentabout thecallAvoid earlyterminationVAPBridgeRestateagreementInvolvecustomerwithsolutionEducatecustomerMissedopportunity(explain)OfferWUSPRFDTADAdvise callmayberecorded ormonitoredActivelisteningEmphasizeimportanceStatefactsabout theaccountWIIFMAllowcustomertorespondParaphraseto confirmProbeDirectthe callHoldcustomeraccountableAppropriategreetingUseappropriatetool(s) forthe callTalkaboutnext DDYou add acommentabout thecallAvoid earlyterminationVAPBridgeRestateagreementInvolvecustomerwithsolutionEducatecustomerMissedopportunity(explain)OfferWUSPRFDTADAdvise callmayberecorded ormonitoredActivelisteningEmphasizeimportanceStatefactsabout theaccountWIIFMAllowcustomertorespondParaphraseto confirmProbeDirectthe callHoldcustomeraccountableAppropriategreeting

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Use appropriate tool(s) for the call
  2. Talk about next DD
  3. You add a comment about the call
  4. Avoid early termination
  5. VAP
  6. Bridge
  7. Restate agreement
  8. Involve customer with solution
  9. Educate customer
  10. Missed opportunity (explain)
  11. Offer WUSP
  12. RFD
  13. TAD
  14. Advise call maybe recorded or monitored
  15. Active listening
  16. Emphasize importance
  17. State facts about the account
  18. WIIFM
  19. Allow customer to respond
  20. Paraphrase to confirm
  21. Probe
  22. Direct the call
  23. Hold customer accountable
  24. Appropriate greeting