RFDBridgeParaphraseto confirmAllowcustomertorespondAvoid earlyterminationAppropriategreetingYou add acommentabout thecallDirectthe callInvolvecustomerwithsolutionMissedopportunity(explain)EmphasizeimportanceHoldcustomeraccountableEducatecustomerActivelisteningUseappropriatetool(s) forthe callTalkaboutnext DDOfferWUSPAdvise callmayberecorded ormonitoredStatefactsabout theaccountVAPRestateagreementTADWIIFMProbeRFDBridgeParaphraseto confirmAllowcustomertorespondAvoid earlyterminationAppropriategreetingYou add acommentabout thecallDirectthe callInvolvecustomerwithsolutionMissedopportunity(explain)EmphasizeimportanceHoldcustomeraccountableEducatecustomerActivelisteningUseappropriatetool(s) forthe callTalkaboutnext DDOfferWUSPAdvise callmayberecorded ormonitoredStatefactsabout theaccountVAPRestateagreementTADWIIFMProbe

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RFD
  2. Bridge
  3. Paraphrase to confirm
  4. Allow customer to respond
  5. Avoid early termination
  6. Appropriate greeting
  7. You add a comment about the call
  8. Direct the call
  9. Involve customer with solution
  10. Missed opportunity (explain)
  11. Emphasize importance
  12. Hold customer accountable
  13. Educate customer
  14. Active listening
  15. Use appropriate tool(s) for the call
  16. Talk about next DD
  17. Offer WUSP
  18. Advise call maybe recorded or monitored
  19. State facts about the account
  20. VAP
  21. Restate agreement
  22. TAD
  23. WIIFM
  24. Probe