Useappropriatetool(s) forthe callDirectthe callProbeEducatecustomerActivelisteningAdvise callmayberecorded ormonitoredVAPTalkaboutnext DDOfferWUSPAvoid earlyterminationRFDStatefactsabout theaccountYou add acommentabout thecallAllowcustomertorespondEmphasizeimportanceAppropriategreetingHoldcustomeraccountableTADWIIFMMissedopportunity(explain)RestateagreementInvolvecustomerwithsolutionBridgeParaphraseto confirmUseappropriatetool(s) forthe callDirectthe callProbeEducatecustomerActivelisteningAdvise callmayberecorded ormonitoredVAPTalkaboutnext DDOfferWUSPAvoid earlyterminationRFDStatefactsabout theaccountYou add acommentabout thecallAllowcustomertorespondEmphasizeimportanceAppropriategreetingHoldcustomeraccountableTADWIIFMMissedopportunity(explain)RestateagreementInvolvecustomerwithsolutionBridgeParaphraseto confirm

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use appropriate tool(s) for the call
  2. Direct the call
  3. Probe
  4. Educate customer
  5. Active listening
  6. Advise call maybe recorded or monitored
  7. VAP
  8. Talk about next DD
  9. Offer WUSP
  10. Avoid early termination
  11. RFD
  12. State facts about the account
  13. You add a comment about the call
  14. Allow customer to respond
  15. Emphasize importance
  16. Appropriate greeting
  17. Hold customer accountable
  18. TAD
  19. WIIFM
  20. Missed opportunity (explain)
  21. Restate agreement
  22. Involve customer with solution
  23. Bridge
  24. Paraphrase to confirm