Talkaboutnext DDEducatecustomerRFDProbeActivelisteningAvoid earlyterminationWIIFMEmphasizeimportanceInvolvecustomerwithsolutionParaphraseto confirmOfferWUSPRestateagreementStatefactsabout theaccountDirectthe callHoldcustomeraccountableBridgeUseappropriatetool(s) forthe callAdvise callmayberecorded ormonitoredMissedopportunity(explain)AppropriategreetingVAPTADAllowcustomertorespondYou add acommentabout thecallTalkaboutnext DDEducatecustomerRFDProbeActivelisteningAvoid earlyterminationWIIFMEmphasizeimportanceInvolvecustomerwithsolutionParaphraseto confirmOfferWUSPRestateagreementStatefactsabout theaccountDirectthe callHoldcustomeraccountableBridgeUseappropriatetool(s) forthe callAdvise callmayberecorded ormonitoredMissedopportunity(explain)AppropriategreetingVAPTADAllowcustomertorespondYou add acommentabout thecall

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talk about next DD
  2. Educate customer
  3. RFD
  4. Probe
  5. Active listening
  6. Avoid early termination
  7. WIIFM
  8. Emphasize importance
  9. Involve customer with solution
  10. Paraphrase to confirm
  11. Offer WUSP
  12. Restate agreement
  13. State facts about the account
  14. Direct the call
  15. Hold customer accountable
  16. Bridge
  17. Use appropriate tool(s) for the call
  18. Advise call maybe recorded or monitored
  19. Missed opportunity (explain)
  20. Appropriate greeting
  21. VAP
  22. TAD
  23. Allow customer to respond
  24. You add a comment about the call