RFDBridgeMissedopportunity(explain)WIIFMAdvise callmayberecorded ormonitoredStatefactsabout theaccountAppropriategreetingTADParaphraseto confirmRestateagreementOfferWUSPHoldcustomeraccountableProbeAvoid earlyterminationAllowcustomertorespondYou add acommentabout thecallUseappropriatetool(s) forthe callDirectthe callEmphasizeimportanceActivelisteningInvolvecustomerwithsolutionVAPEducatecustomerTalkaboutnext DDRFDBridgeMissedopportunity(explain)WIIFMAdvise callmayberecorded ormonitoredStatefactsabout theaccountAppropriategreetingTADParaphraseto confirmRestateagreementOfferWUSPHoldcustomeraccountableProbeAvoid earlyterminationAllowcustomertorespondYou add acommentabout thecallUseappropriatetool(s) forthe callDirectthe callEmphasizeimportanceActivelisteningInvolvecustomerwithsolutionVAPEducatecustomerTalkaboutnext DD

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. RFD
  2. Bridge
  3. Missed opportunity (explain)
  4. WIIFM
  5. Advise call maybe recorded or monitored
  6. State facts about the account
  7. Appropriate greeting
  8. TAD
  9. Paraphrase to confirm
  10. Restate agreement
  11. Offer WUSP
  12. Hold customer accountable
  13. Probe
  14. Avoid early termination
  15. Allow customer to respond
  16. You add a comment about the call
  17. Use appropriate tool(s) for the call
  18. Direct the call
  19. Emphasize importance
  20. Active listening
  21. Involve customer with solution
  22. VAP
  23. Educate customer
  24. Talk about next DD