EmphasizeimportanceWIIFMEducatecustomerStatefactsabout theaccountVAPRFDBridgeDirectthe callHoldcustomeraccountableTADActivelisteningMissedopportunity(explain)RestateagreementUseappropriatetool(s) forthe callInvolvecustomerwithsolutionTalkaboutnext DDAvoid earlyterminationOfferWUSPProbeYou add acommentabout thecallAppropriategreetingAllowcustomertorespondAdvise callmayberecorded ormonitoredParaphraseto confirmEmphasizeimportanceWIIFMEducatecustomerStatefactsabout theaccountVAPRFDBridgeDirectthe callHoldcustomeraccountableTADActivelisteningMissedopportunity(explain)RestateagreementUseappropriatetool(s) forthe callInvolvecustomerwithsolutionTalkaboutnext DDAvoid earlyterminationOfferWUSPProbeYou add acommentabout thecallAppropriategreetingAllowcustomertorespondAdvise callmayberecorded ormonitoredParaphraseto confirm

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emphasize importance
  2. WIIFM
  3. Educate customer
  4. State facts about the account
  5. VAP
  6. RFD
  7. Bridge
  8. Direct the call
  9. Hold customer accountable
  10. TAD
  11. Active listening
  12. Missed opportunity (explain)
  13. Restate agreement
  14. Use appropriate tool(s) for the call
  15. Involve customer with solution
  16. Talk about next DD
  17. Avoid early termination
  18. Offer WUSP
  19. Probe
  20. You add a comment about the call
  21. Appropriate greeting
  22. Allow customer to respond
  23. Advise call maybe recorded or monitored
  24. Paraphrase to confirm