This bingo card has a free space and 24 words: Offer WUSP, RFD, Hold customer accountable, Advise call maybe recorded or monitored, Emphasize importance, Educate customer, Avoid early termination, Direct the call, Involve customer with solution, TAD, Bridge, Active listening, Use appropriate tool(s) for the call, Appropriate greeting, Allow customer to respond, WIIFM, Paraphrase to confirm, Talk about next DD, Restate agreement, State facts about the account, You add a comment about the call, VAP, Probe and Missed opportunity (explain).
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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