(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Created Unlisted case while customer was on the line
Updated or opened more than 1 case on a call
Reassured, comforted or calmed down an upset customer
Sales Call
ASA 3 or under
Said “Thank You” or “You’re Welcome” on your call.
Customer canceled case halfway through the call
Customer has existing case but doesn’t have the case number
Had a local call where the customer requested 2 or more JHA employees
Escalated a case to management
Local call for a support rep that did not leave their name (or just gave 1st name)
Customer called you by the wrong name
Updated case on local line for a support group that doesn’t accept calls
Customer requested case be reopened after the 45 days
Customer interrupted script to give information
Watch SS for a lunch or break
Rude/Angry 3rd party ATM tech
Product down
Had a call where the customer was on speakerphone
Talked about the weather to cover dead air
Had a call where customer was eating while trying to talk
Had to look up a customer with information other than phone number
Bank customer calling with questions
Created Unauthorized case while customer was on the line
