Customercanceledcase halfwaythrough thecallHad to look up acustomer withinformationother thanphone numberTalked aboutthe weatherto coverdead airBankcustomercalling withquestionsEscalated acase tomanagementProductdownHad a callwhere thecustomer wasonspeakerphoneCustomerrequested casebe reopenedafter the 45daysLocal call for asupport rep thatdid not leavetheir name (orjust gave 1stname)Said “ThankYou” or“You’reWelcome”on your call.Had a local callwhere thecustomerrequested 2 ormore JHAemployeesCreatedUnauthorizedcase whilecustomer wason the lineCustomercalled you bythe wrongnameCustomerinterruptedscript to giveinformationSalesCallCreatedUnlisted casewhilecustomer wason the lineReassured,comforted orcalmed downan upsetcustomerUpdated oropenedmore than 1case on acallWatch SSfor alunch orbreakASA 3orunderRude/Angry3rd partyATM techHad a callwherecustomer waseating whiletrying to talkCustomer hasexisting casebut doesn’thave the casenumberUpdated caseon local line fora support groupthat doesn’taccept callsCustomercanceledcase halfwaythrough thecallHad to look up acustomer withinformationother thanphone numberTalked aboutthe weatherto coverdead airBankcustomercalling withquestionsEscalated acase tomanagementProductdownHad a callwhere thecustomer wasonspeakerphoneCustomerrequested casebe reopenedafter the 45daysLocal call for asupport rep thatdid not leavetheir name (orjust gave 1stname)Said “ThankYou” or“You’reWelcome”on your call.Had a local callwhere thecustomerrequested 2 ormore JHAemployeesCreatedUnauthorizedcase whilecustomer wason the lineCustomercalled you bythe wrongnameCustomerinterruptedscript to giveinformationSalesCallCreatedUnlisted casewhilecustomer wason the lineReassured,comforted orcalmed downan upsetcustomerUpdated oropenedmore than 1case on acallWatch SSfor alunch orbreakASA 3orunderRude/Angry3rd partyATM techHad a callwherecustomer waseating whiletrying to talkCustomer hasexisting casebut doesn’thave the casenumberUpdated caseon local line fora support groupthat doesn’taccept calls

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer canceled case halfway through the call
  2. Had to look up a customer with information other than phone number
  3. Talked about the weather to cover dead air
  4. Bank customer calling with questions
  5. Escalated a case to management
  6. Product down
  7. Had a call where the customer was on speakerphone
  8. Customer requested case be reopened after the 45 days
  9. Local call for a support rep that did not leave their name (or just gave 1st name)
  10. Said “Thank You” or “You’re Welcome” on your call.
  11. Had a local call where the customer requested 2 or more JHA employees
  12. Created Unauthorized case while customer was on the line
  13. Customer called you by the wrong name
  14. Customer interrupted script to give information
  15. Sales Call
  16. Created Unlisted case while customer was on the line
  17. Reassured, comforted or calmed down an upset customer
  18. Updated or opened more than 1 case on a call
  19. Watch SS for a lunch or break
  20. ASA 3 or under
  21. Rude/Angry 3rd party ATM tech
  22. Had a call where customer was eating while trying to talk
  23. Customer has existing case but doesn’t have the case number
  24. Updated case on local line for a support group that doesn’t accept calls