This bingo card has a free space and 24 words: Created Unauthorized case while customer was on the line, Created Unlisted case while customer was on the line, Sales Call, Customer requested case be reopened after the 45 days, Customer canceled case halfway through the call, Said “Thank You” or “You’re Welcome” on your call., Had a local call where the customer requested 2 or more JHA employees, Reassured, comforted or calmed down an upset customer, Had a call where customer was eating while trying to talk, Product down, Escalated a case to management, Customer called you by the wrong name, Had to look up a customer with information other than phone number, Customer has existing case but doesn’t have the case number, Updated or opened more than 1 case on a call, ASA 3 or under, Bank customer calling with questions, Local call for a support rep that did not leave their name (or just gave 1st name), Customer interrupted script to give information, Talked about the weather to cover dead air, Updated case on local line for a support group that doesn’t accept calls, Watch SS for a lunch or break, Had a call where the customer was on speakerphone and Rude/Angry 3rd party ATM tech.
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