Personalisedwelcome foreachcustomer.Every customerunderstandsthe process ofthe boutique ifleft alone.All customersoffered atasting andguided/takento the LAB.Using initiativeto coverwelcomemanager ifunattendedDuring busy timescommunicatedefficiently calmingcustomers in thequeueExplained theSafety &Hygiene in acomforting wayto all CM’sAny customeruncomfortable withthe boutiqueprocesses isdirected to a CS toguide them through.Positivewelcoming attitudewhile greetingcustomers throughthe doorDemonstratefriendlygestures andopen bodylanguageProvided eachcustomer witha genuinefarewellProvidecustomer witha bag to helpthem choosetheir coffees.Personalisedwelcome foreachcustomer.Every customerunderstandsthe process ofthe boutique ifleft alone.All customersoffered atasting andguided/takento the LAB.Using initiativeto coverwelcomemanager ifunattendedDuring busy timescommunicatedefficiently calmingcustomers in thequeueExplained theSafety &Hygiene in acomforting wayto all CM’sAny customeruncomfortable withthe boutiqueprocesses isdirected to a CS toguide them through.Positivewelcoming attitudewhile greetingcustomers throughthe doorDemonstratefriendlygestures andopen bodylanguageProvided eachcustomer witha genuinefarewellProvidecustomer witha bag to helpthem choosetheir coffees.

SERVICE EXCELLENCE BINGO!!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Personalised welcome for each customer.
  2. Every customer understands the process of the boutique if left alone.
  3. All customers offered a tasting and guided/taken to the LAB.
  4. Using initiative to cover welcome manager if unattended
  5. During busy times communicated efficiently calming customers in the queue
  6. Explained the Safety & Hygiene in a comforting way to all CM’s
  7. Any customer uncomfortable with the boutique processes is directed to a CS to guide them through.
  8. Positive welcoming attitude while greeting customers through the door
  9. Demonstrate friendly gestures and open body language
  10. Provided each customer with a genuine farewell
  11. Provide customer with a bag to help them choose their coffees.