(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Any customer uncomfortable with the boutique processes is directed to a CS to guide them through.
Positive welcoming attitude while greeting customers through the door
Personalised welcome for each customer.
Explained the Safety & Hygiene in a comforting way to all CM’s
Using initiative to cover welcome manager if unattended
Provide customer with a bag to help them choose their coffees.
Provided each customer with a genuine farewell
During busy times communicated efficiently calming customers in the queue
Every customer understands the process of the boutique if left alone.
All customers offered a tasting and guided/taken to the LAB.
Demonstrate friendly gestures and open body language
