(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Any customer uncomfortable with the boutique processes is directed to a CS to guide them through.
Using initiative to cover welcome manager if unattended
Positive welcoming attitude while greeting customers through the door
Personalised welcome for each customer.
Provide customer with a bag to help them choose their coffees.
All customers offered a tasting and guided/taken to the LAB.
Explained the Safety & Hygiene in a comforting way to all CM’s
During busy times communicated efficiently calming customers in the queue
Demonstrate friendly gestures and open body language
Every customer understands the process of the boutique if left alone.
