Youeducateda memberon AMWMembersID has a7 in itHeard adog bark inthebackgroundRefer amember toa programin the PSTSent atext viaagent toolThe callerwas neverput onholdMembersID has a6 in itHad totransfer toExpressScriptsYou senta claimback forreworkMore than4memberson planBaby criedin thebackgroundHad aclinicalswivel onthe callSent aCPB toprovider ormemberMemberhad mettheir Ded& CoinMemberneeded acostestimateHad tolook up anINNproviderScheduleda flu shotfor thememberLooked up aprecert inATV for thememberA membersbirthday is inNovemberMake aBHreferralDeescalateda callReachedout toclaimslifelinesCall hadsomethingto do withCovidMemberwascalling foran ID cardYoueducateda memberon AMWMembersID has a7 in itHeard adog bark inthebackgroundRefer amember toa programin the PSTSent atext viaagent toolThe callerwas neverput onholdMembersID has a6 in itHad totransfer toExpressScriptsYou senta claimback forreworkMore than4memberson planBaby criedin thebackgroundHad aclinicalswivel onthe callSent aCPB toprovider ormemberMemberhad mettheir Ded& CoinMemberneeded acostestimateHad tolook up anINNproviderScheduleda flu shotfor thememberLooked up aprecert inATV for thememberA membersbirthday is inNovemberMake aBHreferralDeescalateda callReachedout toclaimslifelinesCall hadsomethingto do withCovidMemberwascalling foran ID card

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. You educated a member on AMW
  2. Members ID has a 7 in it
  3. Heard a dog bark in the background
  4. Refer a member to a program in the PST
  5. Sent a text via agent tool
  6. The caller was never put on hold
  7. Members ID has a 6 in it
  8. Had to transfer to Express Scripts
  9. You sent a claim back for rework
  10. More than 4 members on plan
  11. Baby cried in the background
  12. Had a clinical swivel on the call
  13. Sent a CPB to provider or member
  14. Member had met their Ded & Coin
  15. Member needed a cost estimate
  16. Had to look up an INN provider
  17. Scheduled a flu shot for the member
  18. Looked up a precert in ATV for the member
  19. A members birthday is in November
  20. Make a BH referral
  21. Deescalated a call
  22. Reached out to claims lifelines
  23. Call had something to do with Covid
  24. Member was calling for an ID card