Had totransfer toExpressScriptsSent aCPB toprovider ormemberMemberwascalling foran ID cardMembersID has a7 in itMembersID has a6 in itMemberhad mettheir Ded& CoinHad aclinicalswivel onthe callLooked up aprecert inATV for thememberBaby criedin thebackgroundHad tolook up anINNproviderA membersbirthday is inNovemberYou senta claimback forreworkMemberneeded acostestimateYoueducateda memberon AMWReachedout toclaimslifelinesHeard adog bark inthebackgroundDeescalateda callThe callerwas neverput onholdSent atext viaagent toolCall hadsomethingto do withCovidMake aBHreferralMore than4memberson planScheduleda flu shotfor thememberRefer amember toa programin the PSTHad totransfer toExpressScriptsSent aCPB toprovider ormemberMemberwascalling foran ID cardMembersID has a7 in itMembersID has a6 in itMemberhad mettheir Ded& CoinHad aclinicalswivel onthe callLooked up aprecert inATV for thememberBaby criedin thebackgroundHad tolook up anINNproviderA membersbirthday is inNovemberYou senta claimback forreworkMemberneeded acostestimateYoueducateda memberon AMWReachedout toclaimslifelinesHeard adog bark inthebackgroundDeescalateda callThe callerwas neverput onholdSent atext viaagent toolCall hadsomethingto do withCovidMake aBHreferralMore than4memberson planScheduleda flu shotfor thememberRefer amember toa programin the PST

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had to transfer to Express Scripts
  2. Sent a CPB to provider or member
  3. Member was calling for an ID card
  4. Members ID has a 7 in it
  5. Members ID has a 6 in it
  6. Member had met their Ded & Coin
  7. Had a clinical swivel on the call
  8. Looked up a precert in ATV for the member
  9. Baby cried in the background
  10. Had to look up an INN provider
  11. A members birthday is in November
  12. You sent a claim back for rework
  13. Member needed a cost estimate
  14. You educated a member on AMW
  15. Reached out to claims lifelines
  16. Heard a dog bark in the background
  17. Deescalated a call
  18. The caller was never put on hold
  19. Sent a text via agent tool
  20. Call had something to do with Covid
  21. Make a BH referral
  22. More than 4 members on plan
  23. Scheduled a flu shot for the member
  24. Refer a member to a program in the PST