Baby criedin thebackgroundHad totransfer toExpressScriptsThe callerwas neverput onholdMake aBHreferralDeescalateda callHad tolook up anINNproviderMembersID has a6 in itYoueducateda memberon AMWReachedout toclaimslifelinesHeard adog bark inthebackgroundMemberneeded acostestimateHad aclinicalswivel onthe callYou senta claimback forreworkMembersID has a7 in itA membersbirthday is inNovemberCall hadsomethingto do withCovidSent atext viaagent toolScheduleda flu shotfor thememberSent aCPB toprovider ormemberMemberwascalling foran ID cardMemberhad mettheir Ded& CoinMore than4memberson planRefer amember toa programin the PSTLooked up aprecert inATV for thememberBaby criedin thebackgroundHad totransfer toExpressScriptsThe callerwas neverput onholdMake aBHreferralDeescalateda callHad tolook up anINNproviderMembersID has a6 in itYoueducateda memberon AMWReachedout toclaimslifelinesHeard adog bark inthebackgroundMemberneeded acostestimateHad aclinicalswivel onthe callYou senta claimback forreworkMembersID has a7 in itA membersbirthday is inNovemberCall hadsomethingto do withCovidSent atext viaagent toolScheduleda flu shotfor thememberSent aCPB toprovider ormemberMemberwascalling foran ID cardMemberhad mettheir Ded& CoinMore than4memberson planRefer amember toa programin the PSTLooked up aprecert inATV for themember

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Baby cried in the background
  2. Had to transfer to Express Scripts
  3. The caller was never put on hold
  4. Make a BH referral
  5. Deescalated a call
  6. Had to look up an INN provider
  7. Members ID has a 6 in it
  8. You educated a member on AMW
  9. Reached out to claims lifelines
  10. Heard a dog bark in the background
  11. Member needed a cost estimate
  12. Had a clinical swivel on the call
  13. You sent a claim back for rework
  14. Members ID has a 7 in it
  15. A members birthday is in November
  16. Call had something to do with Covid
  17. Sent a text via agent tool
  18. Scheduled a flu shot for the member
  19. Sent a CPB to provider or member
  20. Member was calling for an ID card
  21. Member had met their Ded & Coin
  22. More than 4 members on plan
  23. Refer a member to a program in the PST
  24. Looked up a precert in ATV for the member