MembersID has a7 in itMemberhad mettheir Ded& CoinDeescalateda callMemberwascalling foran ID cardLooked up aprecert inATV for thememberSent atext viaagent toolA membersbirthday is inNovemberRefer amember toa programin the PSTHad tolook up anINNproviderMake aBHreferralCall hadsomethingto do withCovidHeard adog bark inthebackgroundBaby criedin thebackgroundYou senta claimback forreworkScheduleda flu shotfor thememberMore than4memberson planSent aCPB toprovider ormemberThe callerwas neverput onholdYoueducateda memberon AMWMembersID has a6 in itMemberneeded acostestimateHad totransfer toExpressScriptsHad aclinicalswivel onthe callReachedout toclaimslifelinesMembersID has a7 in itMemberhad mettheir Ded& CoinDeescalateda callMemberwascalling foran ID cardLooked up aprecert inATV for thememberSent atext viaagent toolA membersbirthday is inNovemberRefer amember toa programin the PSTHad tolook up anINNproviderMake aBHreferralCall hadsomethingto do withCovidHeard adog bark inthebackgroundBaby criedin thebackgroundYou senta claimback forreworkScheduleda flu shotfor thememberMore than4memberson planSent aCPB toprovider ormemberThe callerwas neverput onholdYoueducateda memberon AMWMembersID has a6 in itMemberneeded acostestimateHad totransfer toExpressScriptsHad aclinicalswivel onthe callReachedout toclaimslifelines

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Members ID has a 7 in it
  2. Member had met their Ded & Coin
  3. Deescalated a call
  4. Member was calling for an ID card
  5. Looked up a precert in ATV for the member
  6. Sent a text via agent tool
  7. A members birthday is in November
  8. Refer a member to a program in the PST
  9. Had to look up an INN provider
  10. Make a BH referral
  11. Call had something to do with Covid
  12. Heard a dog bark in the background
  13. Baby cried in the background
  14. You sent a claim back for rework
  15. Scheduled a flu shot for the member
  16. More than 4 members on plan
  17. Sent a CPB to provider or member
  18. The caller was never put on hold
  19. You educated a member on AMW
  20. Members ID has a 6 in it
  21. Member needed a cost estimate
  22. Had to transfer to Express Scripts
  23. Had a clinical swivel on the call
  24. Reached out to claims lifelines