Reachedout toclaimslifelinesMemberwascalling foran ID cardMake aBHreferralCall hadsomethingto do withCovidMembersID has a7 in itHad totransfer toExpressScriptsSent aCPB toprovider ormemberThe callerwas neverput onholdHad tolook up anINNproviderLooked up aprecert inATV for thememberYoueducateda memberon AMWMembersID has a6 in itScheduleda flu shotfor thememberMemberneeded acostestimateBaby criedin thebackgroundMemberhad mettheir Ded& CoinHeard adog bark inthebackgroundSent atext viaagent toolYou senta claimback forreworkHad aclinicalswivel onthe callDeescalateda callRefer amember toa programin the PSTA membersbirthday is inNovemberMore than4memberson planReachedout toclaimslifelinesMemberwascalling foran ID cardMake aBHreferralCall hadsomethingto do withCovidMembersID has a7 in itHad totransfer toExpressScriptsSent aCPB toprovider ormemberThe callerwas neverput onholdHad tolook up anINNproviderLooked up aprecert inATV for thememberYoueducateda memberon AMWMembersID has a6 in itScheduleda flu shotfor thememberMemberneeded acostestimateBaby criedin thebackgroundMemberhad mettheir Ded& CoinHeard adog bark inthebackgroundSent atext viaagent toolYou senta claimback forreworkHad aclinicalswivel onthe callDeescalateda callRefer amember toa programin the PSTA membersbirthday is inNovemberMore than4memberson plan

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Reached out to claims lifelines
  2. Member was calling for an ID card
  3. Make a BH referral
  4. Call had something to do with Covid
  5. Members ID has a 7 in it
  6. Had to transfer to Express Scripts
  7. Sent a CPB to provider or member
  8. The caller was never put on hold
  9. Had to look up an INN provider
  10. Looked up a precert in ATV for the member
  11. You educated a member on AMW
  12. Members ID has a 6 in it
  13. Scheduled a flu shot for the member
  14. Member needed a cost estimate
  15. Baby cried in the background
  16. Member had met their Ded & Coin
  17. Heard a dog bark in the background
  18. Sent a text via agent tool
  19. You sent a claim back for rework
  20. Had a clinical swivel on the call
  21. Deescalated a call
  22. Refer a member to a program in the PST
  23. A members birthday is in November
  24. More than 4 members on plan