Memberwascalling foran ID cardHad totransfer toExpressScriptsLooked up aprecert inATV for thememberReachedout toclaimslifelinesMemberneeded acostestimateThe callerwas neverput onholdHad aclinicalswivel onthe callMore than4memberson planCall hadsomethingto do withCovidA membersbirthday is inNovemberHeard adog bark inthebackgroundRefer amember toa programin the PSTMembersID has a6 in itYou senta claimback forreworkSent aCPB toprovider ormemberYoueducateda memberon AMWBaby criedin thebackgroundMake aBHreferralMemberhad mettheir Ded& CoinHad tolook up anINNproviderDeescalateda callMembersID has a7 in itScheduleda flu shotfor thememberSent atext viaagent toolMemberwascalling foran ID cardHad totransfer toExpressScriptsLooked up aprecert inATV for thememberReachedout toclaimslifelinesMemberneeded acostestimateThe callerwas neverput onholdHad aclinicalswivel onthe callMore than4memberson planCall hadsomethingto do withCovidA membersbirthday is inNovemberHeard adog bark inthebackgroundRefer amember toa programin the PSTMembersID has a6 in itYou senta claimback forreworkSent aCPB toprovider ormemberYoueducateda memberon AMWBaby criedin thebackgroundMake aBHreferralMemberhad mettheir Ded& CoinHad tolook up anINNproviderDeescalateda callMembersID has a7 in itScheduleda flu shotfor thememberSent atext viaagent tool

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member was calling for an ID card
  2. Had to transfer to Express Scripts
  3. Looked up a precert in ATV for the member
  4. Reached out to claims lifelines
  5. Member needed a cost estimate
  6. The caller was never put on hold
  7. Had a clinical swivel on the call
  8. More than 4 members on plan
  9. Call had something to do with Covid
  10. A members birthday is in November
  11. Heard a dog bark in the background
  12. Refer a member to a program in the PST
  13. Members ID has a 6 in it
  14. You sent a claim back for rework
  15. Sent a CPB to provider or member
  16. You educated a member on AMW
  17. Baby cried in the background
  18. Make a BH referral
  19. Member had met their Ded & Coin
  20. Had to look up an INN provider
  21. Deescalated a call
  22. Members ID has a 7 in it
  23. Scheduled a flu shot for the member
  24. Sent a text via agent tool