Looked up aprecert inATV for thememberA membersbirthday is inNovemberSent atext viaagent toolMemberhad mettheir Ded& CoinBaby criedin thebackgroundMemberneeded acostestimateYou senta claimback forreworkHad tolook up anINNproviderReachedout toclaimslifelinesMemberwascalling foran ID cardSent aCPB toprovider ormemberThe callerwas neverput onholdScheduleda flu shotfor thememberHad aclinicalswivel onthe callMembersID has a6 in itHad totransfer toExpressScriptsYoueducateda memberon AMWMake aBHreferralMembersID has a7 in itCall hadsomethingto do withCovidRefer amember toa programin the PSTHeard adog bark inthebackgroundDeescalateda callMore than4memberson planLooked up aprecert inATV for thememberA membersbirthday is inNovemberSent atext viaagent toolMemberhad mettheir Ded& CoinBaby criedin thebackgroundMemberneeded acostestimateYou senta claimback forreworkHad tolook up anINNproviderReachedout toclaimslifelinesMemberwascalling foran ID cardSent aCPB toprovider ormemberThe callerwas neverput onholdScheduleda flu shotfor thememberHad aclinicalswivel onthe callMembersID has a6 in itHad totransfer toExpressScriptsYoueducateda memberon AMWMake aBHreferralMembersID has a7 in itCall hadsomethingto do withCovidRefer amember toa programin the PSTHeard adog bark inthebackgroundDeescalateda callMore than4memberson plan

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Looked up a precert in ATV for the member
  2. A members birthday is in November
  3. Sent a text via agent tool
  4. Member had met their Ded & Coin
  5. Baby cried in the background
  6. Member needed a cost estimate
  7. You sent a claim back for rework
  8. Had to look up an INN provider
  9. Reached out to claims lifelines
  10. Member was calling for an ID card
  11. Sent a CPB to provider or member
  12. The caller was never put on hold
  13. Scheduled a flu shot for the member
  14. Had a clinical swivel on the call
  15. Members ID has a 6 in it
  16. Had to transfer to Express Scripts
  17. You educated a member on AMW
  18. Make a BH referral
  19. Members ID has a 7 in it
  20. Call had something to do with Covid
  21. Refer a member to a program in the PST
  22. Heard a dog bark in the background
  23. Deescalated a call
  24. More than 4 members on plan