Had aclinicalswivel onthe callBaby criedin thebackgroundScheduleda flu shotfor thememberMembersID has a6 in itSent aCPB toprovider ormemberA membersbirthday is inNovemberCall hadsomethingto do withCovidHad tolook up anINNproviderMembersID has a7 in itLooked up aprecert inATV for thememberThe callerwas neverput onholdReachedout toclaimslifelinesMemberneeded acostestimateHad totransfer toExpressScriptsMore than4memberson planDeescalateda callMemberhad mettheir Ded& CoinRefer amember toa programin the PSTMake aBHreferralYou senta claimback forreworkSent atext viaagent toolYoueducateda memberon AMWMemberwascalling foran ID cardHeard adog bark inthebackgroundHad aclinicalswivel onthe callBaby criedin thebackgroundScheduleda flu shotfor thememberMembersID has a6 in itSent aCPB toprovider ormemberA membersbirthday is inNovemberCall hadsomethingto do withCovidHad tolook up anINNproviderMembersID has a7 in itLooked up aprecert inATV for thememberThe callerwas neverput onholdReachedout toclaimslifelinesMemberneeded acostestimateHad totransfer toExpressScriptsMore than4memberson planDeescalateda callMemberhad mettheir Ded& CoinRefer amember toa programin the PSTMake aBHreferralYou senta claimback forreworkSent atext viaagent toolYoueducateda memberon AMWMemberwascalling foran ID cardHeard adog bark inthebackground

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a clinical swivel on the call
  2. Baby cried in the background
  3. Scheduled a flu shot for the member
  4. Members ID has a 6 in it
  5. Sent a CPB to provider or member
  6. A members birthday is in November
  7. Call had something to do with Covid
  8. Had to look up an INN provider
  9. Members ID has a 7 in it
  10. Looked up a precert in ATV for the member
  11. The caller was never put on hold
  12. Reached out to claims lifelines
  13. Member needed a cost estimate
  14. Had to transfer to Express Scripts
  15. More than 4 members on plan
  16. Deescalated a call
  17. Member had met their Ded & Coin
  18. Refer a member to a program in the PST
  19. Make a BH referral
  20. You sent a claim back for rework
  21. Sent a text via agent tool
  22. You educated a member on AMW
  23. Member was calling for an ID card
  24. Heard a dog bark in the background