Memberhad mettheir Ded& CoinSent aCPB toprovider ormemberMore than4memberson planLooked up aprecert inATV for thememberMemberwascalling foran ID cardSent atext viaagent toolMemberneeded acostestimateMake aBHreferralMembersID has a6 in itDeescalateda callMembersID has a7 in itHad aclinicalswivel onthe callBaby criedin thebackgroundHeard adog bark inthebackgroundA membersbirthday is inNovemberThe callerwas neverput onholdHad totransfer toExpressScriptsYou senta claimback forreworkRefer amember toa programin the PSTCall hadsomethingto do withCovidReachedout toclaimslifelinesYoueducateda memberon AMWScheduleda flu shotfor thememberHad tolook up anINNproviderMemberhad mettheir Ded& CoinSent aCPB toprovider ormemberMore than4memberson planLooked up aprecert inATV for thememberMemberwascalling foran ID cardSent atext viaagent toolMemberneeded acostestimateMake aBHreferralMembersID has a6 in itDeescalateda callMembersID has a7 in itHad aclinicalswivel onthe callBaby criedin thebackgroundHeard adog bark inthebackgroundA membersbirthday is inNovemberThe callerwas neverput onholdHad totransfer toExpressScriptsYou senta claimback forreworkRefer amember toa programin the PSTCall hadsomethingto do withCovidReachedout toclaimslifelinesYoueducateda memberon AMWScheduleda flu shotfor thememberHad tolook up anINNprovider

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member had met their Ded & Coin
  2. Sent a CPB to provider or member
  3. More than 4 members on plan
  4. Looked up a precert in ATV for the member
  5. Member was calling for an ID card
  6. Sent a text via agent tool
  7. Member needed a cost estimate
  8. Make a BH referral
  9. Members ID has a 6 in it
  10. Deescalated a call
  11. Members ID has a 7 in it
  12. Had a clinical swivel on the call
  13. Baby cried in the background
  14. Heard a dog bark in the background
  15. A members birthday is in November
  16. The caller was never put on hold
  17. Had to transfer to Express Scripts
  18. You sent a claim back for rework
  19. Refer a member to a program in the PST
  20. Call had something to do with Covid
  21. Reached out to claims lifelines
  22. You educated a member on AMW
  23. Scheduled a flu shot for the member
  24. Had to look up an INN provider