A membersbirthday is inNovemberHad tolook up anINNproviderBaby criedin thebackgroundYou senta claimback forreworkMembersID has a6 in itMemberneeded acostestimateMemberhad mettheir Ded& CoinMore than4memberson planYoueducateda memberon AMWScheduleda flu shotfor thememberMemberwascalling foran ID cardReachedout toclaimslifelinesMembersID has a7 in itSent atext viaagent toolRefer amember toa programin the PSTThe callerwas neverput onholdHad aclinicalswivel onthe callHad totransfer toExpressScriptsLooked up aprecert inATV for thememberHeard adog bark inthebackgroundMake aBHreferralCall hadsomethingto do withCovidDeescalateda callSent aCPB toprovider ormemberA membersbirthday is inNovemberHad tolook up anINNproviderBaby criedin thebackgroundYou senta claimback forreworkMembersID has a6 in itMemberneeded acostestimateMemberhad mettheir Ded& CoinMore than4memberson planYoueducateda memberon AMWScheduleda flu shotfor thememberMemberwascalling foran ID cardReachedout toclaimslifelinesMembersID has a7 in itSent atext viaagent toolRefer amember toa programin the PSTThe callerwas neverput onholdHad aclinicalswivel onthe callHad totransfer toExpressScriptsLooked up aprecert inATV for thememberHeard adog bark inthebackgroundMake aBHreferralCall hadsomethingto do withCovidDeescalateda callSent aCPB toprovider ormember

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A members birthday is in November
  2. Had to look up an INN provider
  3. Baby cried in the background
  4. You sent a claim back for rework
  5. Members ID has a 6 in it
  6. Member needed a cost estimate
  7. Member had met their Ded & Coin
  8. More than 4 members on plan
  9. You educated a member on AMW
  10. Scheduled a flu shot for the member
  11. Member was calling for an ID card
  12. Reached out to claims lifelines
  13. Members ID has a 7 in it
  14. Sent a text via agent tool
  15. Refer a member to a program in the PST
  16. The caller was never put on hold
  17. Had a clinical swivel on the call
  18. Had to transfer to Express Scripts
  19. Looked up a precert in ATV for the member
  20. Heard a dog bark in the background
  21. Make a BH referral
  22. Call had something to do with Covid
  23. Deescalated a call
  24. Sent a CPB to provider or member