Had aclinicalswivel onthe callBaby criedin thebackgroundMake aBHreferralHad tolook up anINNproviderScheduleda flu shotfor thememberMembersID has a7 in itYou senta claimback forreworkDeescalateda callSent aCPB toprovider ormemberThe callerwas neverput onholdMemberhad mettheir Ded& CoinCall hadsomethingto do withCovidReachedout toclaimslifelinesSent atext viaagent toolYoueducateda memberon AMWHeard adog bark inthebackgroundLooked up aprecert inATV for thememberMemberwascalling foran ID cardMore than4memberson planHad totransfer toExpressScriptsRefer amember toa programin the PSTA membersbirthday is inNovemberMembersID has a6 in itMemberneeded acostestimateHad aclinicalswivel onthe callBaby criedin thebackgroundMake aBHreferralHad tolook up anINNproviderScheduleda flu shotfor thememberMembersID has a7 in itYou senta claimback forreworkDeescalateda callSent aCPB toprovider ormemberThe callerwas neverput onholdMemberhad mettheir Ded& CoinCall hadsomethingto do withCovidReachedout toclaimslifelinesSent atext viaagent toolYoueducateda memberon AMWHeard adog bark inthebackgroundLooked up aprecert inATV for thememberMemberwascalling foran ID cardMore than4memberson planHad totransfer toExpressScriptsRefer amember toa programin the PSTA membersbirthday is inNovemberMembersID has a6 in itMemberneeded acostestimate

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a clinical swivel on the call
  2. Baby cried in the background
  3. Make a BH referral
  4. Had to look up an INN provider
  5. Scheduled a flu shot for the member
  6. Members ID has a 7 in it
  7. You sent a claim back for rework
  8. Deescalated a call
  9. Sent a CPB to provider or member
  10. The caller was never put on hold
  11. Member had met their Ded & Coin
  12. Call had something to do with Covid
  13. Reached out to claims lifelines
  14. Sent a text via agent tool
  15. You educated a member on AMW
  16. Heard a dog bark in the background
  17. Looked up a precert in ATV for the member
  18. Member was calling for an ID card
  19. More than 4 members on plan
  20. Had to transfer to Express Scripts
  21. Refer a member to a program in the PST
  22. A members birthday is in November
  23. Members ID has a 6 in it
  24. Member needed a cost estimate