Looked up aprecert inATV for thememberRefer amember toa programin the PSTThe callerwas neverput onholdHad totransfer toExpressScriptsHeard adog bark inthebackgroundCall hadsomethingto do withCovidYoueducateda memberon AMWMore than4memberson planMake aBHreferralMembersID has a7 in itHad aclinicalswivel onthe callSent atext viaagent toolSent aCPB toprovider ormemberA membersbirthday is inNovemberMemberneeded acostestimateMemberhad mettheir Ded& CoinYou senta claimback forreworkBaby criedin thebackgroundMemberwascalling foran ID cardMembersID has a6 in itReachedout toclaimslifelinesDeescalateda callScheduleda flu shotfor thememberHad tolook up anINNproviderLooked up aprecert inATV for thememberRefer amember toa programin the PSTThe callerwas neverput onholdHad totransfer toExpressScriptsHeard adog bark inthebackgroundCall hadsomethingto do withCovidYoueducateda memberon AMWMore than4memberson planMake aBHreferralMembersID has a7 in itHad aclinicalswivel onthe callSent atext viaagent toolSent aCPB toprovider ormemberA membersbirthday is inNovemberMemberneeded acostestimateMemberhad mettheir Ded& CoinYou senta claimback forreworkBaby criedin thebackgroundMemberwascalling foran ID cardMembersID has a6 in itReachedout toclaimslifelinesDeescalateda callScheduleda flu shotfor thememberHad tolook up anINNprovider

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Looked up a precert in ATV for the member
  2. Refer a member to a program in the PST
  3. The caller was never put on hold
  4. Had to transfer to Express Scripts
  5. Heard a dog bark in the background
  6. Call had something to do with Covid
  7. You educated a member on AMW
  8. More than 4 members on plan
  9. Make a BH referral
  10. Members ID has a 7 in it
  11. Had a clinical swivel on the call
  12. Sent a text via agent tool
  13. Sent a CPB to provider or member
  14. A members birthday is in November
  15. Member needed a cost estimate
  16. Member had met their Ded & Coin
  17. You sent a claim back for rework
  18. Baby cried in the background
  19. Member was calling for an ID card
  20. Members ID has a 6 in it
  21. Reached out to claims lifelines
  22. Deescalated a call
  23. Scheduled a flu shot for the member
  24. Had to look up an INN provider