Scheduleda flu shotfor thememberMemberwascalling foran ID cardYoueducateda memberon AMWMake aBHreferralDeescalateda callRefer amember toa programin the PSTLooked up aprecert inATV for thememberHad aclinicalswivel onthe callMemberhad mettheir Ded& CoinMembersID has a7 in itYou senta claimback forreworkSent aCPB toprovider ormemberReachedout toclaimslifelinesMemberneeded acostestimateSent atext viaagent toolMore than4memberson planThe callerwas neverput onholdHad tolook up anINNproviderHad totransfer toExpressScriptsA membersbirthday is inNovemberHeard adog bark inthebackgroundCall hadsomethingto do withCovidMembersID has a6 in itBaby criedin thebackgroundScheduleda flu shotfor thememberMemberwascalling foran ID cardYoueducateda memberon AMWMake aBHreferralDeescalateda callRefer amember toa programin the PSTLooked up aprecert inATV for thememberHad aclinicalswivel onthe callMemberhad mettheir Ded& CoinMembersID has a7 in itYou senta claimback forreworkSent aCPB toprovider ormemberReachedout toclaimslifelinesMemberneeded acostestimateSent atext viaagent toolMore than4memberson planThe callerwas neverput onholdHad tolook up anINNproviderHad totransfer toExpressScriptsA membersbirthday is inNovemberHeard adog bark inthebackgroundCall hadsomethingto do withCovidMembersID has a6 in itBaby criedin thebackground

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Scheduled a flu shot for the member
  2. Member was calling for an ID card
  3. You educated a member on AMW
  4. Make a BH referral
  5. Deescalated a call
  6. Refer a member to a program in the PST
  7. Looked up a precert in ATV for the member
  8. Had a clinical swivel on the call
  9. Member had met their Ded & Coin
  10. Members ID has a 7 in it
  11. You sent a claim back for rework
  12. Sent a CPB to provider or member
  13. Reached out to claims lifelines
  14. Member needed a cost estimate
  15. Sent a text via agent tool
  16. More than 4 members on plan
  17. The caller was never put on hold
  18. Had to look up an INN provider
  19. Had to transfer to Express Scripts
  20. A members birthday is in November
  21. Heard a dog bark in the background
  22. Call had something to do with Covid
  23. Members ID has a 6 in it
  24. Baby cried in the background