Sent atext viaagent toolRefer amember toa programin the PSTSent aCPB toprovider ormemberHeard adog bark inthebackgroundMake aBHreferralYou senta claimback forreworkBaby criedin thebackgroundMembersID has a6 in itMemberhad mettheir Ded& CoinA membersbirthday is inNovemberHad totransfer toExpressScriptsYoueducateda memberon AMWThe callerwas neverput onholdMore than4memberson planMembersID has a7 in itScheduleda flu shotfor thememberMemberwascalling foran ID cardHad aclinicalswivel onthe callCall hadsomethingto do withCovidReachedout toclaimslifelinesMemberneeded acostestimateHad tolook up anINNproviderDeescalateda callLooked up aprecert inATV for thememberSent atext viaagent toolRefer amember toa programin the PSTSent aCPB toprovider ormemberHeard adog bark inthebackgroundMake aBHreferralYou senta claimback forreworkBaby criedin thebackgroundMembersID has a6 in itMemberhad mettheir Ded& CoinA membersbirthday is inNovemberHad totransfer toExpressScriptsYoueducateda memberon AMWThe callerwas neverput onholdMore than4memberson planMembersID has a7 in itScheduleda flu shotfor thememberMemberwascalling foran ID cardHad aclinicalswivel onthe callCall hadsomethingto do withCovidReachedout toclaimslifelinesMemberneeded acostestimateHad tolook up anINNproviderDeescalateda callLooked up aprecert inATV for themember

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a text via agent tool
  2. Refer a member to a program in the PST
  3. Sent a CPB to provider or member
  4. Heard a dog bark in the background
  5. Make a BH referral
  6. You sent a claim back for rework
  7. Baby cried in the background
  8. Members ID has a 6 in it
  9. Member had met their Ded & Coin
  10. A members birthday is in November
  11. Had to transfer to Express Scripts
  12. You educated a member on AMW
  13. The caller was never put on hold
  14. More than 4 members on plan
  15. Members ID has a 7 in it
  16. Scheduled a flu shot for the member
  17. Member was calling for an ID card
  18. Had a clinical swivel on the call
  19. Call had something to do with Covid
  20. Reached out to claims lifelines
  21. Member needed a cost estimate
  22. Had to look up an INN provider
  23. Deescalated a call
  24. Looked up a precert in ATV for the member