Baby criedin thebackgroundMake aBHreferralSent aCPB toprovider ormemberThe callerwas neverput onholdRefer amember toa programin the PSTHeard adog bark inthebackgroundYou senta claimback forreworkHad aclinicalswivel onthe callMore than4memberson planA membersbirthday is inNovemberMemberneeded acostestimateReachedout toclaimslifelinesYoueducateda memberon AMWScheduleda flu shotfor thememberMemberwascalling foran ID cardLooked up aprecert inATV for thememberHad totransfer toExpressScriptsHad tolook up anINNproviderMembersID has a6 in itMemberhad mettheir Ded& CoinMembersID has a7 in itDeescalateda callSent atext viaagent toolCall hadsomethingto do withCovidBaby criedin thebackgroundMake aBHreferralSent aCPB toprovider ormemberThe callerwas neverput onholdRefer amember toa programin the PSTHeard adog bark inthebackgroundYou senta claimback forreworkHad aclinicalswivel onthe callMore than4memberson planA membersbirthday is inNovemberMemberneeded acostestimateReachedout toclaimslifelinesYoueducateda memberon AMWScheduleda flu shotfor thememberMemberwascalling foran ID cardLooked up aprecert inATV for thememberHad totransfer toExpressScriptsHad tolook up anINNproviderMembersID has a6 in itMemberhad mettheir Ded& CoinMembersID has a7 in itDeescalateda callSent atext viaagent toolCall hadsomethingto do withCovid

A1A Member Advocate - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Baby cried in the background
  2. Make a BH referral
  3. Sent a CPB to provider or member
  4. The caller was never put on hold
  5. Refer a member to a program in the PST
  6. Heard a dog bark in the background
  7. You sent a claim back for rework
  8. Had a clinical swivel on the call
  9. More than 4 members on plan
  10. A members birthday is in November
  11. Member needed a cost estimate
  12. Reached out to claims lifelines
  13. You educated a member on AMW
  14. Scheduled a flu shot for the member
  15. Member was calling for an ID card
  16. Looked up a precert in ATV for the member
  17. Had to transfer to Express Scripts
  18. Had to look up an INN provider
  19. Members ID has a 6 in it
  20. Member had met their Ded & Coin
  21. Members ID has a 7 in it
  22. Deescalated a call
  23. Sent a text via agent tool
  24. Call had something to do with Covid