This bingo card has a free space and 24 words: Members ID has a 7 in it, Had a clinical swivel on the call, Member was calling for an ID card, Baby cried in the background, Had to transfer to Express Scripts, Make a BH referral, Heard a dog bark in the background, Members ID has a 6 in it, The caller was never put on hold, Refer a member to a program in the PST, Looked up a precert in ATV for the member, Member had met their Ded & Coin, Deescalated a call, Scheduled a flu shot for the member, More than 4 members on plan, Call had something to do with Covid, A members birthday is in November, Sent a text via agent tool, Sent a CPB to provider or member, Had to look up an INN provider, Member needed a cost estimate, Reached out to claims lifelines, You educated a member on AMW and You sent a claim back for rework.
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