(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
"What do you mean I have a deductible?"
"What do you mean I don't have any refills?"
"I don't want to be transferred to a nurse."
"My doctor told me I could take extra.."
"When did that start?"
"I was sitting there when the doctor sent the eRx/fax"
"When should I expect my refill to be ready?"
"Please change that hold music."
“I need everything transferred to mailorder.”
"But I NEED it!"
“Have my doctor call me.”
"But I'm out"
“I don’t know, can’t you just look on my profile?”
"This isn't CVS?
“But my pharmacy faxed that over..”
“Is that the generic?”
"But my doctor always approves it early."
"But I have insurance!".
"I paid $X.xx last time."
“Don’t you have my insurance card on file?”
"I want to speak with my doctor."
"They spilled down the drain."
"That's not over-the-counter?"
"I called it in last night [after close], why isn't it ready yet [at open]?"