DisplayedEmpathyReceivescall fromgroup notcurrentlyeffectiveReceiveda callabout ATBproductStayed inWrap up< 2 minsCaller onhold for <1 minDiscussedwellnessbenefits witha memberPlacedcaller onhold onceReviewedthe claimtracker forclaiminformationCompletedthe"Products"field in H2VerifiedcallerMailedClaimformVerifiedclaimdocumentswerereceivedCaller didnot repeatinformationAdvised amember whytheir claimwas deniedSent acertificateFirst callresolutionTransfersappropriatecall to NTTRecommendedPortal tomemberQuotedbenefitsfrom acertificateAsked/VerifiedEmailTook awellnessclaim overthe phoneReceiveda callabout HIPproductAsked forCall backnumberPlaced anoutboundcallDisplayedEmpathyReceivescall fromgroup notcurrentlyeffectiveReceiveda callabout ATBproductStayed inWrap up< 2 minsCaller onhold for <1 minDiscussedwellnessbenefits witha memberPlacedcaller onhold onceReviewedthe claimtracker forclaiminformationCompletedthe"Products"field in H2VerifiedcallerMailedClaimformVerifiedclaimdocumentswerereceivedCaller didnot repeatinformationAdvised amember whytheir claimwas deniedSent acertificateFirst callresolutionTransfersappropriatecall to NTTRecommendedPortal tomemberQuotedbenefitsfrom acertificateAsked/VerifiedEmailTook awellnessclaim overthe phoneReceiveda callabout HIPproductAsked forCall backnumberPlaced anoutboundcall

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
N
4
I
5
O
6
I
7
G
8
O
9
G
10
O
11
B
12
G
13
B
14
N
15
G
16
B
17
I
18
O
19
N
20
I
21
G
22
B
23
I
24
B
  1. N-Displayed Empathy
  2. O-Receives call from group not currently effective
  3. N-Received a call about ATB product
  4. I-Stayed in Wrap up < 2 mins
  5. O-Caller on hold for < 1 min
  6. I-Discussed wellness benefits with a member
  7. G-Placed caller on hold once
  8. O-Reviewed the claim tracker for claim information
  9. G-Completed the "Products" field in H2
  10. O-Verified caller
  11. B-Mailed Claim form
  12. G-Verified claim documents were received
  13. B-Caller did not repeat information
  14. N-Advised a member why their claim was denied
  15. G-Sent a certificate
  16. B-First call resolution
  17. I-Transfers appropriate call to NTT
  18. O-Recommended Portal to member
  19. N-Quoted benefits from a certificate
  20. I-Asked/Verified Email
  21. G-Took a wellness claim over the phone
  22. B-Received a call about HIP product
  23. I-Asked for Call back number
  24. B-Placed an outbound call