Asked forCall backnumberReviewedthe claimtracker forclaiminformationCaller onhold for <1 minCompletedthe"Products"field in H2VerifiedclaimdocumentswerereceivedTransfersappropriatecall to NTTReceiveda callabout HIPproductAdvised amember whytheir claimwas deniedMailedClaimformReceiveda callabout ATBproductDiscussedwellnessbenefits witha memberPlacedcaller onhold onceDisplayedEmpathyPlaced anoutboundcallTook awellnessclaim overthe phoneStayed inWrap up< 2 minsSent acertificateFirst callresolutionVerifiedcallerAsked/VerifiedEmailCaller didnot repeatinformationRecommendedPortal tomemberReceivescall fromgroup notcurrentlyeffectiveQuotedbenefitsfrom acertificateAsked forCall backnumberReviewedthe claimtracker forclaiminformationCaller onhold for <1 minCompletedthe"Products"field in H2VerifiedclaimdocumentswerereceivedTransfersappropriatecall to NTTReceiveda callabout HIPproductAdvised amember whytheir claimwas deniedMailedClaimformReceiveda callabout ATBproductDiscussedwellnessbenefits witha memberPlacedcaller onhold onceDisplayedEmpathyPlaced anoutboundcallTook awellnessclaim overthe phoneStayed inWrap up< 2 minsSent acertificateFirst callresolutionVerifiedcallerAsked/VerifiedEmailCaller didnot repeatinformationRecommendedPortal tomemberReceivescall fromgroup notcurrentlyeffectiveQuotedbenefitsfrom acertificate

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
G
5
G
6
I
7
B
8
N
9
B
10
N
11
I
12
G
13
N
14
B
15
G
16
I
17
G
18
B
19
O
20
I
21
B
22
O
23
O
24
N
  1. I-Asked for Call back number
  2. O-Reviewed the claim tracker for claim information
  3. O-Caller on hold for < 1 min
  4. G-Completed the "Products" field in H2
  5. G-Verified claim documents were received
  6. I-Transfers appropriate call to NTT
  7. B-Received a call about HIP product
  8. N-Advised a member why their claim was denied
  9. B-Mailed Claim form
  10. N-Received a call about ATB product
  11. I-Discussed wellness benefits with a member
  12. G-Placed caller on hold once
  13. N-Displayed Empathy
  14. B-Placed an outbound call
  15. G-Took a wellness claim over the phone
  16. I-Stayed in Wrap up < 2 mins
  17. G-Sent a certificate
  18. B-First call resolution
  19. O-Verified caller
  20. I-Asked/Verified Email
  21. B-Caller did not repeat information
  22. O-Recommended Portal to member
  23. O-Receives call from group not currently effective
  24. N-Quoted benefits from a certificate