Discussedwellnessbenefits witha memberDisplayedEmpathyFirst callresolutionVerifiedclaimdocumentswerereceivedStayed inWrap up< 2 minsTransfersappropriatecall to NTTSent acertificateReviewedthe claimtracker forclaiminformationAdvised amember whytheir claimwas deniedAsked/VerifiedEmailPlacedcaller onhold onceCompletedthe"Products"field in H2Quotedbenefitsfrom acertificateCaller didnot repeatinformationTook awellnessclaim overthe phoneVerifiedcallerCaller onhold for <1 minRecommendedPortal tomemberAsked forCall backnumberPlaced anoutboundcallReceivescall fromgroup notcurrentlyeffectiveReceiveda callabout ATBproductReceiveda callabout HIPproductMailedClaimformDiscussedwellnessbenefits witha memberDisplayedEmpathyFirst callresolutionVerifiedclaimdocumentswerereceivedStayed inWrap up< 2 minsTransfersappropriatecall to NTTSent acertificateReviewedthe claimtracker forclaiminformationAdvised amember whytheir claimwas deniedAsked/VerifiedEmailPlacedcaller onhold onceCompletedthe"Products"field in H2Quotedbenefitsfrom acertificateCaller didnot repeatinformationTook awellnessclaim overthe phoneVerifiedcallerCaller onhold for <1 minRecommendedPortal tomemberAsked forCall backnumberPlaced anoutboundcallReceivescall fromgroup notcurrentlyeffectiveReceiveda callabout ATBproductReceiveda callabout HIPproductMailedClaimform

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
N
3
B
4
G
5
I
6
I
7
G
8
O
9
N
10
I
11
G
12
G
13
N
14
B
15
G
16
O
17
O
18
O
19
I
20
B
21
O
22
N
23
B
24
B
  1. I-Discussed wellness benefits with a member
  2. N-Displayed Empathy
  3. B-First call resolution
  4. G-Verified claim documents were received
  5. I-Stayed in Wrap up < 2 mins
  6. I-Transfers appropriate call to NTT
  7. G-Sent a certificate
  8. O-Reviewed the claim tracker for claim information
  9. N-Advised a member why their claim was denied
  10. I-Asked/Verified Email
  11. G-Placed caller on hold once
  12. G-Completed the "Products" field in H2
  13. N-Quoted benefits from a certificate
  14. B-Caller did not repeat information
  15. G-Took a wellness claim over the phone
  16. O-Verified caller
  17. O-Caller on hold for < 1 min
  18. O-Recommended Portal to member
  19. I-Asked for Call back number
  20. B-Placed an outbound call
  21. O-Receives call from group not currently effective
  22. N-Received a call about ATB product
  23. B-Received a call about HIP product
  24. B-Mailed Claim form