Caller didnot repeatinformationAsked/VerifiedEmailFirst callresolutionStayed inWrap up< 2 minsCaller onhold for <1 minTook awellnessclaim overthe phoneQuotedbenefitsfrom acertificateVerifiedcallerVerifiedclaimdocumentswerereceivedDiscussedwellnessbenefits witha memberSent acertificateReceivescall fromgroup notcurrentlyeffectivePlaced anoutboundcallPlacedcaller onhold onceDisplayedEmpathyMailedClaimformTransfersappropriatecall to NTTReceiveda callabout HIPproductAdvised amember whytheir claimwas deniedReceiveda callabout ATBproductRecommendedPortal tomemberReviewedthe claimtracker forclaiminformationCompletedthe"Products"field in H2Asked forCall backnumberCaller didnot repeatinformationAsked/VerifiedEmailFirst callresolutionStayed inWrap up< 2 minsCaller onhold for <1 minTook awellnessclaim overthe phoneQuotedbenefitsfrom acertificateVerifiedcallerVerifiedclaimdocumentswerereceivedDiscussedwellnessbenefits witha memberSent acertificateReceivescall fromgroup notcurrentlyeffectivePlaced anoutboundcallPlacedcaller onhold onceDisplayedEmpathyMailedClaimformTransfersappropriatecall to NTTReceiveda callabout HIPproductAdvised amember whytheir claimwas deniedReceiveda callabout ATBproductRecommendedPortal tomemberReviewedthe claimtracker forclaiminformationCompletedthe"Products"field in H2Asked forCall backnumber

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
B
4
I
5
O
6
G
7
N
8
O
9
G
10
I
11
G
12
O
13
B
14
G
15
N
16
B
17
I
18
B
19
N
20
N
21
O
22
O
23
G
24
I
  1. B-Caller did not repeat information
  2. I-Asked/Verified Email
  3. B-First call resolution
  4. I-Stayed in Wrap up < 2 mins
  5. O-Caller on hold for < 1 min
  6. G-Took a wellness claim over the phone
  7. N-Quoted benefits from a certificate
  8. O-Verified caller
  9. G-Verified claim documents were received
  10. I-Discussed wellness benefits with a member
  11. G-Sent a certificate
  12. O-Receives call from group not currently effective
  13. B-Placed an outbound call
  14. G-Placed caller on hold once
  15. N-Displayed Empathy
  16. B-Mailed Claim form
  17. I-Transfers appropriate call to NTT
  18. B-Received a call about HIP product
  19. N-Advised a member why their claim was denied
  20. N-Received a call about ATB product
  21. O-Recommended Portal to member
  22. O-Reviewed the claim tracker for claim information
  23. G-Completed the "Products" field in H2
  24. I-Asked for Call back number