Sent acertificateRecommendedPortal tomemberTook awellnessclaim overthe phoneCompletedthe"Products"field in H2Discussedwellnessbenefits witha memberAsked/VerifiedEmailReceiveda callabout HIPproductQuotedbenefitsfrom acertificateCaller didnot repeatinformationPlaced anoutboundcallVerifiedcallerAdvised amember whytheir claimwas deniedCaller onhold for <1 minVerifiedclaimdocumentswerereceivedAsked forCall backnumberFirst callresolutionMailedClaimformPlacedcaller onhold onceReceivescall fromgroup notcurrentlyeffectiveTransfersappropriatecall to NTTDisplayedEmpathyStayed inWrap up< 2 minsReceiveda callabout ATBproductReviewedthe claimtracker forclaiminformationSent acertificateRecommendedPortal tomemberTook awellnessclaim overthe phoneCompletedthe"Products"field in H2Discussedwellnessbenefits witha memberAsked/VerifiedEmailReceiveda callabout HIPproductQuotedbenefitsfrom acertificateCaller didnot repeatinformationPlaced anoutboundcallVerifiedcallerAdvised amember whytheir claimwas deniedCaller onhold for <1 minVerifiedclaimdocumentswerereceivedAsked forCall backnumberFirst callresolutionMailedClaimformPlacedcaller onhold onceReceivescall fromgroup notcurrentlyeffectiveTransfersappropriatecall to NTTDisplayedEmpathyStayed inWrap up< 2 minsReceiveda callabout ATBproductReviewedthe claimtracker forclaiminformation

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
G
4
G
5
I
6
I
7
B
8
N
9
B
10
B
11
O
12
N
13
O
14
G
15
I
16
B
17
B
18
G
19
O
20
I
21
N
22
I
23
N
24
O
  1. G-Sent a certificate
  2. O-Recommended Portal to member
  3. G-Took a wellness claim over the phone
  4. G-Completed the "Products" field in H2
  5. I-Discussed wellness benefits with a member
  6. I-Asked/Verified Email
  7. B-Received a call about HIP product
  8. N-Quoted benefits from a certificate
  9. B-Caller did not repeat information
  10. B-Placed an outbound call
  11. O-Verified caller
  12. N-Advised a member why their claim was denied
  13. O-Caller on hold for < 1 min
  14. G-Verified claim documents were received
  15. I-Asked for Call back number
  16. B-First call resolution
  17. B-Mailed Claim form
  18. G-Placed caller on hold once
  19. O-Receives call from group not currently effective
  20. I-Transfers appropriate call to NTT
  21. N-Displayed Empathy
  22. I-Stayed in Wrap up < 2 mins
  23. N-Received a call about ATB product
  24. O-Reviewed the claim tracker for claim information