First callresolutionCompletedthe"Products"field in H2Quotedbenefitsfrom acertificateAsked forCall backnumberCaller didnot repeatinformationSent acertificateReceiveda callabout HIPproductDisplayedEmpathyAdvised amember whytheir claimwas deniedMailedClaimformAsked/VerifiedEmailReviewedthe claimtracker forclaiminformationPlacedcaller onhold onceStayed inWrap up< 2 minsTook awellnessclaim overthe phoneCaller onhold for <1 minVerifiedcallerReceiveda callabout ATBproductReceivescall fromgroup notcurrentlyeffectiveDiscussedwellnessbenefits witha memberPlaced anoutboundcallRecommendedPortal tomemberVerifiedclaimdocumentswerereceivedTransfersappropriatecall to NTTFirst callresolutionCompletedthe"Products"field in H2Quotedbenefitsfrom acertificateAsked forCall backnumberCaller didnot repeatinformationSent acertificateReceiveda callabout HIPproductDisplayedEmpathyAdvised amember whytheir claimwas deniedMailedClaimformAsked/VerifiedEmailReviewedthe claimtracker forclaiminformationPlacedcaller onhold onceStayed inWrap up< 2 minsTook awellnessclaim overthe phoneCaller onhold for <1 minVerifiedcallerReceiveda callabout ATBproductReceivescall fromgroup notcurrentlyeffectiveDiscussedwellnessbenefits witha memberPlaced anoutboundcallRecommendedPortal tomemberVerifiedclaimdocumentswerereceivedTransfersappropriatecall to NTT

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
I
5
B
6
G
7
B
8
N
9
N
10
B
11
I
12
O
13
G
14
I
15
G
16
O
17
O
18
N
19
O
20
I
21
B
22
O
23
G
24
I
  1. B-First call resolution
  2. G-Completed the "Products" field in H2
  3. N-Quoted benefits from a certificate
  4. I-Asked for Call back number
  5. B-Caller did not repeat information
  6. G-Sent a certificate
  7. B-Received a call about HIP product
  8. N-Displayed Empathy
  9. N-Advised a member why their claim was denied
  10. B-Mailed Claim form
  11. I-Asked/Verified Email
  12. O-Reviewed the claim tracker for claim information
  13. G-Placed caller on hold once
  14. I-Stayed in Wrap up < 2 mins
  15. G-Took a wellness claim over the phone
  16. O-Caller on hold for < 1 min
  17. O-Verified caller
  18. N-Received a call about ATB product
  19. O-Receives call from group not currently effective
  20. I-Discussed wellness benefits with a member
  21. B-Placed an outbound call
  22. O-Recommended Portal to member
  23. G-Verified claim documents were received
  24. I-Transfers appropriate call to NTT