Caller didnot repeatinformationRecommendedPortal tomemberAsked forCall backnumberFirst callresolutionQuotedbenefitsfrom acertificateAsked/VerifiedEmailReceiveda callabout HIPproductTook awellnessclaim overthe phoneReceiveda callabout ATBproductStayed inWrap up< 2 minsAdvised amember whytheir claimwas deniedSent acertificateVerifiedcallerPlacedcaller onhold onceDiscussedwellnessbenefits witha memberReceivescall fromgroup notcurrentlyeffectiveVerifiedclaimdocumentswerereceivedCaller onhold for <1 minCompletedthe"Products"field in H2Placed anoutboundcallDisplayedEmpathyMailedClaimformTransfersappropriatecall to NTTReviewedthe claimtracker forclaiminformationCaller didnot repeatinformationRecommendedPortal tomemberAsked forCall backnumberFirst callresolutionQuotedbenefitsfrom acertificateAsked/VerifiedEmailReceiveda callabout HIPproductTook awellnessclaim overthe phoneReceiveda callabout ATBproductStayed inWrap up< 2 minsAdvised amember whytheir claimwas deniedSent acertificateVerifiedcallerPlacedcaller onhold onceDiscussedwellnessbenefits witha memberReceivescall fromgroup notcurrentlyeffectiveVerifiedclaimdocumentswerereceivedCaller onhold for <1 minCompletedthe"Products"field in H2Placed anoutboundcallDisplayedEmpathyMailedClaimformTransfersappropriatecall to NTTReviewedthe claimtracker forclaiminformation

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
I
4
B
5
N
6
I
7
B
8
G
9
N
10
I
11
N
12
G
13
O
14
G
15
I
16
O
17
G
18
O
19
G
20
B
21
N
22
B
23
I
24
O
  1. B-Caller did not repeat information
  2. O-Recommended Portal to member
  3. I-Asked for Call back number
  4. B-First call resolution
  5. N-Quoted benefits from a certificate
  6. I-Asked/Verified Email
  7. B-Received a call about HIP product
  8. G-Took a wellness claim over the phone
  9. N-Received a call about ATB product
  10. I-Stayed in Wrap up < 2 mins
  11. N-Advised a member why their claim was denied
  12. G-Sent a certificate
  13. O-Verified caller
  14. G-Placed caller on hold once
  15. I-Discussed wellness benefits with a member
  16. O-Receives call from group not currently effective
  17. G-Verified claim documents were received
  18. O-Caller on hold for < 1 min
  19. G-Completed the "Products" field in H2
  20. B-Placed an outbound call
  21. N-Displayed Empathy
  22. B-Mailed Claim form
  23. I-Transfers appropriate call to NTT
  24. O-Reviewed the claim tracker for claim information