(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Caller on hold for < 1 min
G-Sent a certificate
G-Verified claim documents were received
I-Asked/Verified Email
O-Receives call from group not currently effective
N-Advised a member why their claim was denied
B-Caller did not repeat information
B-Mailed Claim form
I-Asked for Call back number
N-Quoted benefits from a certificate
I-Transfers appropriate call to NTT
G-Took a wellness claim over the phone
B-Received a call about HIP product
I-Stayed in Wrap up < 2 mins
I-Discussed wellness benefits with a member
B-First call resolution
N-Displayed Empathy
B-Placed an outbound call
O-Reviewed the claim tracker for claim information