First callresolutionAsked forCall backnumberReceiveda callabout ATBproductDisplayedEmpathyReviewedthe claimtracker forclaiminformationAsked/VerifiedEmailStayed inWrap up< 2 minsQuotedbenefitsfrom acertificatePlaced anoutboundcallDiscussedwellnessbenefits witha memberRecommendedPortal tomemberCompletedthe"Products"field in H2MailedClaimformVerifiedcallerCaller didnot repeatinformationReceiveda callabout HIPproductTook awellnessclaim overthe phoneSent acertificateReceivescall fromgroup notcurrentlyeffectiveTransfersappropriatecall to NTTVerifiedclaimdocumentswerereceivedAdvised amember whytheir claimwas deniedCaller onhold for <1 minPlacedcaller onhold onceFirst callresolutionAsked forCall backnumberReceiveda callabout ATBproductDisplayedEmpathyReviewedthe claimtracker forclaiminformationAsked/VerifiedEmailStayed inWrap up< 2 minsQuotedbenefitsfrom acertificatePlaced anoutboundcallDiscussedwellnessbenefits witha memberRecommendedPortal tomemberCompletedthe"Products"field in H2MailedClaimformVerifiedcallerCaller didnot repeatinformationReceiveda callabout HIPproductTook awellnessclaim overthe phoneSent acertificateReceivescall fromgroup notcurrentlyeffectiveTransfersappropriatecall to NTTVerifiedclaimdocumentswerereceivedAdvised amember whytheir claimwas deniedCaller onhold for <1 minPlacedcaller onhold once

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
N
5
O
6
I
7
I
8
N
9
B
10
I
11
O
12
G
13
B
14
O
15
B
16
B
17
G
18
G
19
O
20
I
21
G
22
N
23
O
24
G
  1. B-First call resolution
  2. I-Asked for Call back number
  3. N-Received a call about ATB product
  4. N-Displayed Empathy
  5. O-Reviewed the claim tracker for claim information
  6. I-Asked/Verified Email
  7. I-Stayed in Wrap up < 2 mins
  8. N-Quoted benefits from a certificate
  9. B-Placed an outbound call
  10. I-Discussed wellness benefits with a member
  11. O-Recommended Portal to member
  12. G-Completed the "Products" field in H2
  13. B-Mailed Claim form
  14. O-Verified caller
  15. B-Caller did not repeat information
  16. B-Received a call about HIP product
  17. G-Took a wellness claim over the phone
  18. G-Sent a certificate
  19. O-Receives call from group not currently effective
  20. I-Transfers appropriate call to NTT
  21. G-Verified claim documents were received
  22. N-Advised a member why their claim was denied
  23. O-Caller on hold for < 1 min
  24. G-Placed caller on hold once