RecommendedPortal tomemberTransfersappropriatecall to NTTReceivescall fromgroup notcurrentlyeffectiveCaller didnot repeatinformationReceiveda callabout HIPproductQuotedbenefitsfrom acertificateDiscussedwellnessbenefits witha memberPlaced anoutboundcallDisplayedEmpathyMailedClaimformReceiveda callabout ATBproductTook awellnessclaim overthe phoneCaller onhold for <1 minAsked/VerifiedEmailVerifiedclaimdocumentswerereceivedAsked forCall backnumberAdvised amember whytheir claimwas deniedReviewedthe claimtracker forclaiminformationStayed inWrap up< 2 minsVerifiedcallerFirst callresolutionPlacedcaller onhold onceSent acertificateCompletedthe"Products"field in H2RecommendedPortal tomemberTransfersappropriatecall to NTTReceivescall fromgroup notcurrentlyeffectiveCaller didnot repeatinformationReceiveda callabout HIPproductQuotedbenefitsfrom acertificateDiscussedwellnessbenefits witha memberPlaced anoutboundcallDisplayedEmpathyMailedClaimformReceiveda callabout ATBproductTook awellnessclaim overthe phoneCaller onhold for <1 minAsked/VerifiedEmailVerifiedclaimdocumentswerereceivedAsked forCall backnumberAdvised amember whytheir claimwas deniedReviewedthe claimtracker forclaiminformationStayed inWrap up< 2 minsVerifiedcallerFirst callresolutionPlacedcaller onhold onceSent acertificateCompletedthe"Products"field in H2

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
O
4
B
5
B
6
N
7
I
8
B
9
N
10
B
11
N
12
G
13
O
14
I
15
G
16
I
17
N
18
O
19
I
20
O
21
B
22
G
23
G
24
G
  1. O-Recommended Portal to member
  2. I-Transfers appropriate call to NTT
  3. O-Receives call from group not currently effective
  4. B-Caller did not repeat information
  5. B-Received a call about HIP product
  6. N-Quoted benefits from a certificate
  7. I-Discussed wellness benefits with a member
  8. B-Placed an outbound call
  9. N-Displayed Empathy
  10. B-Mailed Claim form
  11. N-Received a call about ATB product
  12. G-Took a wellness claim over the phone
  13. O-Caller on hold for < 1 min
  14. I-Asked/Verified Email
  15. G-Verified claim documents were received
  16. I-Asked for Call back number
  17. N-Advised a member why their claim was denied
  18. O-Reviewed the claim tracker for claim information
  19. I-Stayed in Wrap up < 2 mins
  20. O-Verified caller
  21. B-First call resolution
  22. G-Placed caller on hold once
  23. G-Sent a certificate
  24. G-Completed the "Products" field in H2