Caller onhold for <1 minSent acertificateVerifiedclaimdocumentswerereceivedAsked/VerifiedEmailReceivescall fromgroup notcurrentlyeffectiveAdvised amember whytheir claimwas deniedCaller didnot repeatinformationMailedClaimformAsked forCall backnumberQuotedbenefitsfrom acertificateTransfersappropriatecall to NTTTook awellnessclaim overthe phoneReceiveda callabout HIPproductStayed inWrap up< 2 minsDiscussedwellnessbenefits witha memberFirst callresolutionDisplayedEmpathyPlaced anoutboundcallReviewedthe claimtracker forclaiminformationCompletedthe"Products"field in H2RecommendedPortal tomemberReceiveda callabout ATBproductVerifiedcallerPlacedcaller onhold onceCaller onhold for <1 minSent acertificateVerifiedclaimdocumentswerereceivedAsked/VerifiedEmailReceivescall fromgroup notcurrentlyeffectiveAdvised amember whytheir claimwas deniedCaller didnot repeatinformationMailedClaimformAsked forCall backnumberQuotedbenefitsfrom acertificateTransfersappropriatecall to NTTTook awellnessclaim overthe phoneReceiveda callabout HIPproductStayed inWrap up< 2 minsDiscussedwellnessbenefits witha memberFirst callresolutionDisplayedEmpathyPlaced anoutboundcallReviewedthe claimtracker forclaiminformationCompletedthe"Products"field in H2RecommendedPortal tomemberReceiveda callabout ATBproductVerifiedcallerPlacedcaller onhold once

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
I
5
O
6
N
7
B
8
B
9
I
10
N
11
I
12
G
13
B
14
I
15
I
16
B
17
N
18
B
19
O
20
G
21
O
22
N
23
O
24
G
  1. O-Caller on hold for < 1 min
  2. G-Sent a certificate
  3. G-Verified claim documents were received
  4. I-Asked/Verified Email
  5. O-Receives call from group not currently effective
  6. N-Advised a member why their claim was denied
  7. B-Caller did not repeat information
  8. B-Mailed Claim form
  9. I-Asked for Call back number
  10. N-Quoted benefits from a certificate
  11. I-Transfers appropriate call to NTT
  12. G-Took a wellness claim over the phone
  13. B-Received a call about HIP product
  14. I-Stayed in Wrap up < 2 mins
  15. I-Discussed wellness benefits with a member
  16. B-First call resolution
  17. N-Displayed Empathy
  18. B-Placed an outbound call
  19. O-Reviewed the claim tracker for claim information
  20. G-Completed the "Products" field in H2
  21. O-Recommended Portal to member
  22. N-Received a call about ATB product
  23. O-Verified caller
  24. G-Placed caller on hold once