Caller didnot repeatinformationStayed inWrap up< 2 minsRecommendedPortal tomemberAdvised amember whytheir claimwas deniedVerifiedclaimdocumentswerereceivedReceiveda callabout ATBproductTook awellnessclaim overthe phoneReviewedthe claimtracker forclaiminformationAsked/VerifiedEmailCaller onhold for <1 minPlacedcaller onhold onceFirst callresolutionDisplayedEmpathyVerifiedcallerReceivescall fromgroup notcurrentlyeffectiveMailedClaimformPlaced anoutboundcallDiscussedwellnessbenefits witha memberReceiveda callabout HIPproductCompletedthe"Products"field in H2Sent acertificateAsked forCall backnumberTransfersappropriatecall to NTTQuotedbenefitsfrom acertificateCaller didnot repeatinformationStayed inWrap up< 2 minsRecommendedPortal tomemberAdvised amember whytheir claimwas deniedVerifiedclaimdocumentswerereceivedReceiveda callabout ATBproductTook awellnessclaim overthe phoneReviewedthe claimtracker forclaiminformationAsked/VerifiedEmailCaller onhold for <1 minPlacedcaller onhold onceFirst callresolutionDisplayedEmpathyVerifiedcallerReceivescall fromgroup notcurrentlyeffectiveMailedClaimformPlaced anoutboundcallDiscussedwellnessbenefits witha memberReceiveda callabout HIPproductCompletedthe"Products"field in H2Sent acertificateAsked forCall backnumberTransfersappropriatecall to NTTQuotedbenefitsfrom acertificate

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
N
5
G
6
N
7
G
8
O
9
I
10
O
11
G
12
B
13
N
14
O
15
O
16
B
17
B
18
I
19
B
20
G
21
G
22
I
23
I
24
N
  1. B-Caller did not repeat information
  2. I-Stayed in Wrap up < 2 mins
  3. O-Recommended Portal to member
  4. N-Advised a member why their claim was denied
  5. G-Verified claim documents were received
  6. N-Received a call about ATB product
  7. G-Took a wellness claim over the phone
  8. O-Reviewed the claim tracker for claim information
  9. I-Asked/Verified Email
  10. O-Caller on hold for < 1 min
  11. G-Placed caller on hold once
  12. B-First call resolution
  13. N-Displayed Empathy
  14. O-Verified caller
  15. O-Receives call from group not currently effective
  16. B-Mailed Claim form
  17. B-Placed an outbound call
  18. I-Discussed wellness benefits with a member
  19. B-Received a call about HIP product
  20. G-Completed the "Products" field in H2
  21. G-Sent a certificate
  22. I-Asked for Call back number
  23. I-Transfers appropriate call to NTT
  24. N-Quoted benefits from a certificate