(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
I-Discussed wellness benefits with a member
N-Displayed Empathy
B-First call resolution
G-Verified claim documents were received
I-Stayed in Wrap up < 2 mins
I-Transfers appropriate call to NTT
G-Sent a certificate
O-Reviewed the claim tracker for claim information
N-Advised a member why their claim was denied
I-Asked/Verified Email
G-Placed caller on hold once
G-Completed the "Products" field in H2
N-Quoted benefits from a certificate
B-Caller did not repeat information
G-Took a wellness claim over the phone
O-Verified caller
O-Caller on hold for < 1 min
O-Recommended Portal to member
I-Asked for Call back number
B-Placed an outbound call
O-Receives call from group not currently effective