Discussedwellnessbenefits witha memberReceivescall fromgroup notcurrentlyeffectiveCompletedthe"Products"field in H2Caller onhold for <1 minAsked/VerifiedEmailPlacedcaller onhold onceVerifiedcallerAdvised amember whytheir claimwas deniedReceiveda callabout HIPproductCaller didnot repeatinformationQuotedbenefitsfrom acertificateReviewedthe claimtracker forclaiminformationRecommendedPortal tomemberSent acertificateTransfersappropriatecall to NTTDisplayedEmpathyAsked forCall backnumberReceiveda callabout ATBproductStayed inWrap up< 2 minsVerifiedclaimdocumentswerereceivedPlaced anoutboundcallTook awellnessclaim overthe phoneFirst callresolutionMailedClaimformDiscussedwellnessbenefits witha memberReceivescall fromgroup notcurrentlyeffectiveCompletedthe"Products"field in H2Caller onhold for <1 minAsked/VerifiedEmailPlacedcaller onhold onceVerifiedcallerAdvised amember whytheir claimwas deniedReceiveda callabout HIPproductCaller didnot repeatinformationQuotedbenefitsfrom acertificateReviewedthe claimtracker forclaiminformationRecommendedPortal tomemberSent acertificateTransfersappropriatecall to NTTDisplayedEmpathyAsked forCall backnumberReceiveda callabout ATBproductStayed inWrap up< 2 minsVerifiedclaimdocumentswerereceivedPlaced anoutboundcallTook awellnessclaim overthe phoneFirst callresolutionMailedClaimform

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
G
4
O
5
I
6
G
7
O
8
N
9
B
10
B
11
N
12
O
13
O
14
G
15
I
16
N
17
I
18
N
19
I
20
G
21
B
22
G
23
B
24
B
  1. I-Discussed wellness benefits with a member
  2. O-Receives call from group not currently effective
  3. G-Completed the "Products" field in H2
  4. O-Caller on hold for < 1 min
  5. I-Asked/Verified Email
  6. G-Placed caller on hold once
  7. O-Verified caller
  8. N-Advised a member why their claim was denied
  9. B-Received a call about HIP product
  10. B-Caller did not repeat information
  11. N-Quoted benefits from a certificate
  12. O-Reviewed the claim tracker for claim information
  13. O-Recommended Portal to member
  14. G-Sent a certificate
  15. I-Transfers appropriate call to NTT
  16. N-Displayed Empathy
  17. I-Asked for Call back number
  18. N-Received a call about ATB product
  19. I-Stayed in Wrap up < 2 mins
  20. G-Verified claim documents were received
  21. B-Placed an outbound call
  22. G-Took a wellness claim over the phone
  23. B-First call resolution
  24. B-Mailed Claim form