Advised a member why their claim was denied Verified caller Stayed in Wrap up < 2 mins Reviewed the claim tracker for claim information Recommended Portal to member Mailed Claim form Receives call from group not currently effective Took a wellness claim over the phone Displayed Empathy Placed caller on hold once Caller did not repeat information Completed the "Products" field in H2 Transfers appropriate call to NTT Asked/Verified Email Discussed wellness benefits with a member First call resolution Placed an outbound call Verified claim documents were received Sent a certificate Asked for Call back number Caller on hold for < 1 min Quoted benefits from a certificate Received a call about ATB product Received a call about HIP product Advised a member why their claim was denied Verified caller Stayed in Wrap up < 2 mins Reviewed the claim tracker for claim information Recommended Portal to member Mailed Claim form Receives call from group not currently effective Took a wellness claim over the phone Displayed Empathy Placed caller on hold once Caller did not repeat information Completed the "Products" field in H2 Transfers appropriate call to NTT Asked/Verified Email Discussed wellness benefits with a member First call resolution Placed an outbound call Verified claim documents were received Sent a certificate Asked for Call back number Caller on hold for < 1 min Quoted benefits from a certificate Received a call about ATB product Received a call about HIP product
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
N-Advised a member why their claim was denied
O-Verified caller
I-Stayed in Wrap up < 2 mins
O-Reviewed the claim tracker for claim information
O-Recommended Portal to member
B-Mailed Claim form
O-Receives call from group not currently effective
G-Took a wellness claim over the phone
N-Displayed Empathy
G-Placed caller on hold once
B-Caller did not repeat information
G-Completed the "Products" field in H2
I-Transfers appropriate call to NTT
I-Asked/Verified Email
I-Discussed wellness benefits with a member
B-First call resolution
B-Placed an outbound call
G-Verified claim documents were received
G-Sent a certificate
I-Asked for Call back number
O-Caller on hold for < 1 min
N-Quoted benefits from a certificate
N-Received a call about ATB product
B-Received a call about HIP product