Stayed inWrap up< 2 minsDiscussedwellnessbenefits witha memberCompletedthe"Products"field in H2Caller didnot repeatinformationQuotedbenefitsfrom acertificateVerifiedcallerAsked forCall backnumberFirst callresolutionAsked/VerifiedEmailAdvised amember whytheir claimwas deniedPlaced anoutboundcallMailedClaimformReceiveda callabout HIPproductReviewedthe claimtracker forclaiminformationReceiveda callabout ATBproductRecommendedPortal tomemberCaller onhold for <1 minPlacedcaller onhold onceVerifiedclaimdocumentswerereceivedReceivescall fromgroup notcurrentlyeffectiveTook awellnessclaim overthe phoneSent acertificateDisplayedEmpathyTransfersappropriatecall to NTTStayed inWrap up< 2 minsDiscussedwellnessbenefits witha memberCompletedthe"Products"field in H2Caller didnot repeatinformationQuotedbenefitsfrom acertificateVerifiedcallerAsked forCall backnumberFirst callresolutionAsked/VerifiedEmailAdvised amember whytheir claimwas deniedPlaced anoutboundcallMailedClaimformReceiveda callabout HIPproductReviewedthe claimtracker forclaiminformationReceiveda callabout ATBproductRecommendedPortal tomemberCaller onhold for <1 minPlacedcaller onhold onceVerifiedclaimdocumentswerereceivedReceivescall fromgroup notcurrentlyeffectiveTook awellnessclaim overthe phoneSent acertificateDisplayedEmpathyTransfersappropriatecall to NTT

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
G
4
B
5
N
6
O
7
I
8
B
9
I
10
N
11
B
12
B
13
B
14
O
15
N
16
O
17
O
18
G
19
G
20
O
21
G
22
G
23
N
24
I
  1. I-Stayed in Wrap up < 2 mins
  2. I-Discussed wellness benefits with a member
  3. G-Completed the "Products" field in H2
  4. B-Caller did not repeat information
  5. N-Quoted benefits from a certificate
  6. O-Verified caller
  7. I-Asked for Call back number
  8. B-First call resolution
  9. I-Asked/Verified Email
  10. N-Advised a member why their claim was denied
  11. B-Placed an outbound call
  12. B-Mailed Claim form
  13. B-Received a call about HIP product
  14. O-Reviewed the claim tracker for claim information
  15. N-Received a call about ATB product
  16. O-Recommended Portal to member
  17. O-Caller on hold for < 1 min
  18. G-Placed caller on hold once
  19. G-Verified claim documents were received
  20. O-Receives call from group not currently effective
  21. G-Took a wellness claim over the phone
  22. G-Sent a certificate
  23. N-Displayed Empathy
  24. I-Transfers appropriate call to NTT