This bingo card has a free space and 24 words: Mailed Claim form, Asked/Verified Email, Advised a member why their claim was denied, Placed caller on hold once, Recommended Portal to member, Placed an outbound call, Asked for Call back number, Displayed Empathy, Sent a certificate, Verified caller, First call resolution, Stayed in Wrap up < 2 mins, Took a wellness claim over the phone, Caller on hold for < 1 min, Caller did not repeat information, Transfers appropriate call to NTT, Quoted benefits from a certificate, Verified claim documents were received, Receives call from group not currently effective, Received a call about HIP product, Discussed wellness benefits with a member, Received a call about ATB product, Completed the "Products" field in H2 and Reviewed the claim tracker for claim information.
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