Paraphraseto confirmWIIFMInvolvecustomerwithsolutionRestateagreementDirectthe callHoldcustomeraccountableStatefactsaboutaccountActivelisteningAllowcustomertorespondMissedopportunity(explain)EmphasizeimportantceVAPEducatecustomerAvoid earlyterminationAppropriategreetingOfferWUSPTADUseappropriatetool(s) forthe callAdvise callmayberecorded ormonitoredAdd acommentabout callProbeRFDBridgeTalkaboutnext DDParaphraseto confirmWIIFMInvolvecustomerwithsolutionRestateagreementDirectthe callHoldcustomeraccountableStatefactsaboutaccountActivelisteningAllowcustomertorespondMissedopportunity(explain)EmphasizeimportantceVAPEducatecustomerAvoid earlyterminationAppropriategreetingOfferWUSPTADUseappropriatetool(s) forthe callAdvise callmayberecorded ormonitoredAdd acommentabout callProbeRFDBridgeTalkaboutnext DD

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrase to confirm
  2. WIIFM
  3. Involve customer with solution
  4. Restate agreement
  5. Direct the call
  6. Hold customer accountable
  7. State facts about account
  8. Active listening
  9. Allow customer to respond
  10. Missed opportunity (explain)
  11. Emphasize importantce
  12. VAP
  13. Educate customer
  14. Avoid early termination
  15. Appropriate greeting
  16. Offer WUSP
  17. TAD
  18. Use appropriate tool(s) for the call
  19. Advise call maybe recorded or monitored
  20. Add a comment about call
  21. Probe
  22. RFD
  23. Bridge
  24. Talk about next DD