Paraphraseto confirmHoldcustomeraccountableBridgeRFDAvoid earlyterminationMissedopportunity(explain)AllowcustomertorespondOfferWUSPTADStatefactsaboutaccountWIIFMUseappropriatetool(s) forthe callVAPActivelisteningRestateagreementDirectthe callEmphasizeimportantceAdd acommentabout callInvolvecustomerwithsolutionProbeTalkaboutnext DDAdvise callmayberecorded ormonitoredAppropriategreetingEducatecustomerParaphraseto confirmHoldcustomeraccountableBridgeRFDAvoid earlyterminationMissedopportunity(explain)AllowcustomertorespondOfferWUSPTADStatefactsaboutaccountWIIFMUseappropriatetool(s) forthe callVAPActivelisteningRestateagreementDirectthe callEmphasizeimportantceAdd acommentabout callInvolvecustomerwithsolutionProbeTalkaboutnext DDAdvise callmayberecorded ormonitoredAppropriategreetingEducatecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Paraphrase to confirm
  2. Hold customer accountable
  3. Bridge
  4. RFD
  5. Avoid early termination
  6. Missed opportunity (explain)
  7. Allow customer to respond
  8. Offer WUSP
  9. TAD
  10. State facts about account
  11. WIIFM
  12. Use appropriate tool(s) for the call
  13. VAP
  14. Active listening
  15. Restate agreement
  16. Direct the call
  17. Emphasize importantce
  18. Add a comment about call
  19. Involve customer with solution
  20. Probe
  21. Talk about next DD
  22. Advise call maybe recorded or monitored
  23. Appropriate greeting
  24. Educate customer