StatefactsaboutaccountAdvise callmayberecorded ormonitoredOfferWUSPAvoid earlyterminationRFDWIIFMUseappropriatetool(s) forthe callAdd acommentabout callProbeMissedopportunity(explain)ActivelisteningEmphasizeimportantceAllowcustomertorespondVAPBridgeRestateagreementInvolvecustomerwithsolutionDirectthe callTalkaboutnext DDAppropriategreetingTADHoldcustomeraccountableParaphraseto confirmEducatecustomerStatefactsaboutaccountAdvise callmayberecorded ormonitoredOfferWUSPAvoid earlyterminationRFDWIIFMUseappropriatetool(s) forthe callAdd acommentabout callProbeMissedopportunity(explain)ActivelisteningEmphasizeimportantceAllowcustomertorespondVAPBridgeRestateagreementInvolvecustomerwithsolutionDirectthe callTalkaboutnext DDAppropriategreetingTADHoldcustomeraccountableParaphraseto confirmEducatecustomer

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. State facts about account
  2. Advise call maybe recorded or monitored
  3. Offer WUSP
  4. Avoid early termination
  5. RFD
  6. WIIFM
  7. Use appropriate tool(s) for the call
  8. Add a comment about call
  9. Probe
  10. Missed opportunity (explain)
  11. Active listening
  12. Emphasize importantce
  13. Allow customer to respond
  14. VAP
  15. Bridge
  16. Restate agreement
  17. Involve customer with solution
  18. Direct the call
  19. Talk about next DD
  20. Appropriate greeting
  21. TAD
  22. Hold customer accountable
  23. Paraphrase to confirm
  24. Educate customer