InvolvecustomerwithsolutionProbeOfferWUSPAllowcustomertorespondEducatecustomerRFDRestateagreementAdvise callmayberecorded ormonitoredStatefactsaboutaccountAdd acommentabout callParaphraseto confirmDirectthe callTADActivelisteningWIIFMVAPMissedopportunity(explain)HoldcustomeraccountableTalkaboutnext DDAvoid earlyterminationEmphasizeimportantceAppropriategreetingUseappropriatetool(s) forthe callBridgeInvolvecustomerwithsolutionProbeOfferWUSPAllowcustomertorespondEducatecustomerRFDRestateagreementAdvise callmayberecorded ormonitoredStatefactsaboutaccountAdd acommentabout callParaphraseto confirmDirectthe callTADActivelisteningWIIFMVAPMissedopportunity(explain)HoldcustomeraccountableTalkaboutnext DDAvoid earlyterminationEmphasizeimportantceAppropriategreetingUseappropriatetool(s) forthe callBridge

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Involve customer with solution
  2. Probe
  3. Offer WUSP
  4. Allow customer to respond
  5. Educate customer
  6. RFD
  7. Restate agreement
  8. Advise call maybe recorded or monitored
  9. State facts about account
  10. Add a comment about call
  11. Paraphrase to confirm
  12. Direct the call
  13. TAD
  14. Active listening
  15. WIIFM
  16. VAP
  17. Missed opportunity (explain)
  18. Hold customer accountable
  19. Talk about next DD
  20. Avoid early termination
  21. Emphasize importantce
  22. Appropriate greeting
  23. Use appropriate tool(s) for the call
  24. Bridge