Add acommentabout callProbeParaphraseto confirmAllowcustomertorespondOfferWUSPBridgeHoldcustomeraccountableEducatecustomerVAPAdvise callmayberecorded ormonitoredTADMissedopportunity(explain)StatefactsaboutaccountEmphasizeimportantceRFDAvoid earlyterminationDirectthe callUseappropriatetool(s) forthe callInvolvecustomerwithsolutionActivelisteningWIIFMRestateagreementAppropriategreetingTalkaboutnext DDAdd acommentabout callProbeParaphraseto confirmAllowcustomertorespondOfferWUSPBridgeHoldcustomeraccountableEducatecustomerVAPAdvise callmayberecorded ormonitoredTADMissedopportunity(explain)StatefactsaboutaccountEmphasizeimportantceRFDAvoid earlyterminationDirectthe callUseappropriatetool(s) forthe callInvolvecustomerwithsolutionActivelisteningWIIFMRestateagreementAppropriategreetingTalkaboutnext DD

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add a comment about call
  2. Probe
  3. Paraphrase to confirm
  4. Allow customer to respond
  5. Offer WUSP
  6. Bridge
  7. Hold customer accountable
  8. Educate customer
  9. VAP
  10. Advise call maybe recorded or monitored
  11. TAD
  12. Missed opportunity (explain)
  13. State facts about account
  14. Emphasize importantce
  15. RFD
  16. Avoid early termination
  17. Direct the call
  18. Use appropriate tool(s) for the call
  19. Involve customer with solution
  20. Active listening
  21. WIIFM
  22. Restate agreement
  23. Appropriate greeting
  24. Talk about next DD