WIIFMRestateagreementEmphasizeimportantceStatefactsaboutaccountActivelisteningAdvise callmayberecorded ormonitoredDirectthe callVAPAllowcustomertorespondTADAvoid earlyterminationBridgeOfferWUSPProbeParaphraseto confirmUseappropriatetool(s) forthe callInvolvecustomerwithsolutionHoldcustomeraccountableAdd acommentabout callEducatecustomerTalkaboutnext DDAppropriategreetingRFDMissedopportunity(explain)WIIFMRestateagreementEmphasizeimportantceStatefactsaboutaccountActivelisteningAdvise callmayberecorded ormonitoredDirectthe callVAPAllowcustomertorespondTADAvoid earlyterminationBridgeOfferWUSPProbeParaphraseto confirmUseappropriatetool(s) forthe callInvolvecustomerwithsolutionHoldcustomeraccountableAdd acommentabout callEducatecustomerTalkaboutnext DDAppropriategreetingRFDMissedopportunity(explain)

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. WIIFM
  2. Restate agreement
  3. Emphasize importantce
  4. State facts about account
  5. Active listening
  6. Advise call maybe recorded or monitored
  7. Direct the call
  8. VAP
  9. Allow customer to respond
  10. TAD
  11. Avoid early termination
  12. Bridge
  13. Offer WUSP
  14. Probe
  15. Paraphrase to confirm
  16. Use appropriate tool(s) for the call
  17. Involve customer with solution
  18. Hold customer accountable
  19. Add a comment about call
  20. Educate customer
  21. Talk about next DD
  22. Appropriate greeting
  23. RFD
  24. Missed opportunity (explain)