This bingo card has a free space and 24 words: Advise call maybe recorded or monitored, Active listening, Direct the call, Talk about next DD, Appropriate greeting, Add a comment about call, Offer WUSP, Avoid early termination, TAD, Educate customer, Hold customer accountable, Allow customer to respond, RFD, Use appropriate tool(s) for the call, Emphasize importantce, Paraphrase to confirm, State facts about account, Involve customer with solution, Restate agreement, Bridge, Missed opportunity (explain), VAP, Probe and WIIFM.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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