ProbeEducatecustomerRestateagreementAllowcustomertorespondParaphraseto confirmWIIFMAppropriategreetingHoldcustomeraccountableEmphasizeimportanceOfferWUSPUseappropiatetool(s) forthe callDirectthe callTalk aboutthe nextDDMIssedopportunity(Explain)Add acommentabout thecallTADActivelisteningAdvise callmaybemoniteredor recordedStatefactsabout theaccountInvolvecustomerwith thesolutionBridgeRFDVAPAvoid earlyterminationProbeEducatecustomerRestateagreementAllowcustomertorespondParaphraseto confirmWIIFMAppropriategreetingHoldcustomeraccountableEmphasizeimportanceOfferWUSPUseappropiatetool(s) forthe callDirectthe callTalk aboutthe nextDDMIssedopportunity(Explain)Add acommentabout thecallTADActivelisteningAdvise callmaybemoniteredor recordedStatefactsabout theaccountInvolvecustomerwith thesolutionBridgeRFDVAPAvoid earlytermination

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probe
  2. Educate customer
  3. Restate agreement
  4. Allow customer to respond
  5. Paraphrase to confirm
  6. WIIFM
  7. Appropriate greeting
  8. Hold customer accountable
  9. Emphasize importance
  10. Offer WUSP
  11. Use appropiate tool(s) for the call
  12. Direct the call
  13. Talk about the next DD
  14. MIssed opportunity (Explain)
  15. Add a comment about the call
  16. TAD
  17. Active listening
  18. Advise call maybe monitered or recorded
  19. State facts about the account
  20. Involve customer with the solution
  21. Bridge
  22. RFD
  23. VAP
  24. Avoid early termination