RestateagreementAvoid earlyterminationBridgeAllowcustomertorespondEmphasizeimportanceParaphraseto confirmTalk aboutthe nextDDAdd acommentabout thecallProbeMIssedopportunity(Explain)Directthe callVAPTADInvolvecustomerwith thesolutionUseappropiatetool(s) forthe callOfferWUSPRFDActivelisteningAppropriategreetingHoldcustomeraccountableEducatecustomerStatefactsabout theaccountWIIFMAdvise callmaybemoniteredor recordedRestateagreementAvoid earlyterminationBridgeAllowcustomertorespondEmphasizeimportanceParaphraseto confirmTalk aboutthe nextDDAdd acommentabout thecallProbeMIssedopportunity(Explain)Directthe callVAPTADInvolvecustomerwith thesolutionUseappropiatetool(s) forthe callOfferWUSPRFDActivelisteningAppropriategreetingHoldcustomeraccountableEducatecustomerStatefactsabout theaccountWIIFMAdvise callmaybemoniteredor recorded

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Restate agreement
  2. Avoid early termination
  3. Bridge
  4. Allow customer to respond
  5. Emphasize importance
  6. Paraphrase to confirm
  7. Talk about the next DD
  8. Add a comment about the call
  9. Probe
  10. MIssed opportunity (Explain)
  11. Direct the call
  12. VAP
  13. TAD
  14. Involve customer with the solution
  15. Use appropiate tool(s) for the call
  16. Offer WUSP
  17. RFD
  18. Active listening
  19. Appropriate greeting
  20. Hold customer accountable
  21. Educate customer
  22. State facts about the account
  23. WIIFM
  24. Advise call maybe monitered or recorded