OfferWUSPAllowcustomertorespondHoldcustomeraccountableProbeStatefactsabout theaccountTADUseappropiatetool(s) forthe callActivelisteningBridgeVAPDirectthe callAvoid earlyterminationEmphasizeimportanceAdvise callmaybemoniteredor recordedAdd acommentabout thecallEducatecustomerInvolvecustomerwith thesolutionAppropriategreetingMIssedopportunity(Explain)WIIFMParaphraseto confirmTalk aboutthe nextDDRFDRestateagreementOfferWUSPAllowcustomertorespondHoldcustomeraccountableProbeStatefactsabout theaccountTADUseappropiatetool(s) forthe callActivelisteningBridgeVAPDirectthe callAvoid earlyterminationEmphasizeimportanceAdvise callmaybemoniteredor recordedAdd acommentabout thecallEducatecustomerInvolvecustomerwith thesolutionAppropriategreetingMIssedopportunity(Explain)WIIFMParaphraseto confirmTalk aboutthe nextDDRFDRestateagreement

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer WUSP
  2. Allow customer to respond
  3. Hold customer accountable
  4. Probe
  5. State facts about the account
  6. TAD
  7. Use appropiate tool(s) for the call
  8. Active listening
  9. Bridge
  10. VAP
  11. Direct the call
  12. Avoid early termination
  13. Emphasize importance
  14. Advise call maybe monitered or recorded
  15. Add a comment about the call
  16. Educate customer
  17. Involve customer with the solution
  18. Appropriate greeting
  19. MIssed opportunity (Explain)
  20. WIIFM
  21. Paraphrase to confirm
  22. Talk about the next DD
  23. RFD
  24. Restate agreement