EmphasizeimportanceDirectthe callTADRestateagreementTalk aboutthe nextDDAvoid earlyterminationAppropriategreetingBridgeOfferWUSPMIssedopportunity(Explain)ActivelisteningEducatecustomerAdd acommentabout thecallVAPAllowcustomertorespondAdvise callmaybemoniteredor recordedHoldcustomeraccountableParaphraseto confirmInvolvecustomerwith thesolutionUseappropiatetool(s) forthe callWIIFMProbeRFDStatefactsabout theaccountEmphasizeimportanceDirectthe callTADRestateagreementTalk aboutthe nextDDAvoid earlyterminationAppropriategreetingBridgeOfferWUSPMIssedopportunity(Explain)ActivelisteningEducatecustomerAdd acommentabout thecallVAPAllowcustomertorespondAdvise callmaybemoniteredor recordedHoldcustomeraccountableParaphraseto confirmInvolvecustomerwith thesolutionUseappropiatetool(s) forthe callWIIFMProbeRFDStatefactsabout theaccount

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Emphasize importance
  2. Direct the call
  3. TAD
  4. Restate agreement
  5. Talk about the next DD
  6. Avoid early termination
  7. Appropriate greeting
  8. Bridge
  9. Offer WUSP
  10. MIssed opportunity (Explain)
  11. Active listening
  12. Educate customer
  13. Add a comment about the call
  14. VAP
  15. Allow customer to respond
  16. Advise call maybe monitered or recorded
  17. Hold customer accountable
  18. Paraphrase to confirm
  19. Involve customer with the solution
  20. Use appropiate tool(s) for the call
  21. WIIFM
  22. Probe
  23. RFD
  24. State facts about the account