Avoid earlyterminationUseappropiatetool(s) forthe callRestateagreementBridgeInvolvecustomerwith thesolutionRFDWIIFMEmphasizeimportanceTADVAPOfferWUSPStatefactsabout theaccountDirectthe callMIssedopportunity(Explain)Talk aboutthe nextDDHoldcustomeraccountableAdvise callmaybemoniteredor recordedAdd acommentabout thecallActivelisteningAppropriategreetingEducatecustomerAllowcustomertorespondProbeParaphraseto confirmAvoid earlyterminationUseappropiatetool(s) forthe callRestateagreementBridgeInvolvecustomerwith thesolutionRFDWIIFMEmphasizeimportanceTADVAPOfferWUSPStatefactsabout theaccountDirectthe callMIssedopportunity(Explain)Talk aboutthe nextDDHoldcustomeraccountableAdvise callmaybemoniteredor recordedAdd acommentabout thecallActivelisteningAppropriategreetingEducatecustomerAllowcustomertorespondProbeParaphraseto confirm

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Avoid early termination
  2. Use appropiate tool(s) for the call
  3. Restate agreement
  4. Bridge
  5. Involve customer with the solution
  6. RFD
  7. WIIFM
  8. Emphasize importance
  9. TAD
  10. VAP
  11. Offer WUSP
  12. State facts about the account
  13. Direct the call
  14. MIssed opportunity (Explain)
  15. Talk about the next DD
  16. Hold customer accountable
  17. Advise call maybe monitered or recorded
  18. Add a comment about the call
  19. Active listening
  20. Appropriate greeting
  21. Educate customer
  22. Allow customer to respond
  23. Probe
  24. Paraphrase to confirm