HoldcustomeraccountableAppropriategreetingStatefactsabout theaccountMIssedopportunity(Explain)OfferWUSPRFDEducatecustomerDirectthe callTalk aboutthe nextDDInvolvecustomerwith thesolutionVAPBridgeRestateagreementAvoid earlyterminationAdvise callmaybemoniteredor recordedActivelisteningWIIFMParaphraseto confirmUseappropiatetool(s) forthe callAdd acommentabout thecallAllowcustomertorespondProbeTADEmphasizeimportanceHoldcustomeraccountableAppropriategreetingStatefactsabout theaccountMIssedopportunity(Explain)OfferWUSPRFDEducatecustomerDirectthe callTalk aboutthe nextDDInvolvecustomerwith thesolutionVAPBridgeRestateagreementAvoid earlyterminationAdvise callmaybemoniteredor recordedActivelisteningWIIFMParaphraseto confirmUseappropiatetool(s) forthe callAdd acommentabout thecallAllowcustomertorespondProbeTADEmphasizeimportance

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold customer accountable
  2. Appropriate greeting
  3. State facts about the account
  4. MIssed opportunity (Explain)
  5. Offer WUSP
  6. RFD
  7. Educate customer
  8. Direct the call
  9. Talk about the next DD
  10. Involve customer with the solution
  11. VAP
  12. Bridge
  13. Restate agreement
  14. Avoid early termination
  15. Advise call maybe monitered or recorded
  16. Active listening
  17. WIIFM
  18. Paraphrase to confirm
  19. Use appropiate tool(s) for the call
  20. Add a comment about the call
  21. Allow customer to respond
  22. Probe
  23. TAD
  24. Emphasize importance