VAPAppropriategreetingUseappropiatetool(s) forthe callTalk aboutthe nextDDAllowcustomertorespondActivelisteningOfferWUSPRestateagreementProbeTADEducatecustomerRFDInvolvecustomerwith thesolutionMIssedopportunity(Explain)Avoid earlyterminationDirectthe callParaphraseto confirmAdvise callmaybemoniteredor recordedHoldcustomeraccountableEmphasizeimportanceWIIFMStatefactsabout theaccountAdd acommentabout thecallBridgeVAPAppropriategreetingUseappropiatetool(s) forthe callTalk aboutthe nextDDAllowcustomertorespondActivelisteningOfferWUSPRestateagreementProbeTADEducatecustomerRFDInvolvecustomerwith thesolutionMIssedopportunity(Explain)Avoid earlyterminationDirectthe callParaphraseto confirmAdvise callmaybemoniteredor recordedHoldcustomeraccountableEmphasizeimportanceWIIFMStatefactsabout theaccountAdd acommentabout thecallBridge

Call Calibration Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. VAP
  2. Appropriate greeting
  3. Use appropiate tool(s) for the call
  4. Talk about the next DD
  5. Allow customer to respond
  6. Active listening
  7. Offer WUSP
  8. Restate agreement
  9. Probe
  10. TAD
  11. Educate customer
  12. RFD
  13. Involve customer with the solution
  14. MIssed opportunity (Explain)
  15. Avoid early termination
  16. Direct the call
  17. Paraphrase to confirm
  18. Advise call maybe monitered or recorded
  19. Hold customer accountable
  20. Emphasize importance
  21. WIIFM
  22. State facts about the account
  23. Add a comment about the call
  24. Bridge