This bingo card has a free space and 24 words: Advise call maybe monitered or recorded, Active listening, Direct the call, Talk about the next DD, Appropriate greeting, Add a comment about the call, Offer WUSP, Avoid early termination, TAD, Educate customer, Hold customer accountable, Allow customer to respond, RFD, Use appropiate tool(s) for the call, Emphasize importance, Paraphrase to confirm, State facts about the account, Involve customer with the solution, Restate agreement, Bridge, MIssed opportunity (Explain), VAP, Probe and WIIFM.
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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