(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Took a checking account payment
Offered a deferment
Spoke to and validated a 3rd party
Resolved delinquency on an account 270+ days
Used KS to find the answer to something
Processed FORA/FORV
De-escalated an upset borrower
Processed eSign without assistance
Reset the borrower's password for NCW
Processed FORA/FORM
Processed an alternate repayment plan without assistance