Referred amember to apoint solutionoutside POD9Used a medicalpricing tool tofind an estimatefor a procedureReferreda memberto a PCGExplainedtelemedicinebenefit to amemberGave myself anintervention forgetting claimreprocessedSuccessfullychased anauthorizationSent a listof INNprovidersto memberCreated apharmacyissueSuccessfullychased amissingclaimRedirecteda memberaway fromERRegistered amember forthe memberwebsiteQuoteddeductible andOOP Maxaccumulationswithout askingfirstCompleted3 PointSolutionsin 1 dayDid 5interventionsin 1 dayUpdatedmember'semailUpdatedmember'spreferredphonenumberCalled aproviderwhile themember wasat the officeSat on holdfor longerthan 5minutes tohelp memberExplaineddeductibleand OOPMax(intervention)Referredmember withdiabetes toLivongoFaxedEOB to aproviderUpdatedphone,email, andPCP in thesame callDesignated5 PCPs in1 dayReferredmember toAuntBertha.comReferred amember to apoint solutionoutside POD9Used a medicalpricing tool tofind an estimatefor a procedureReferreda memberto a PCGExplainedtelemedicinebenefit to amemberGave myself anintervention forgetting claimreprocessedSuccessfullychased anauthorizationSent a listof INNprovidersto memberCreated apharmacyissueSuccessfullychased amissingclaimRedirecteda memberaway fromERRegistered amember forthe memberwebsiteQuoteddeductible andOOP Maxaccumulationswithout askingfirstCompleted3 PointSolutionsin 1 dayDid 5interventionsin 1 dayUpdatedmember'semailUpdatedmember'spreferredphonenumberCalled aproviderwhile themember wasat the officeSat on holdfor longerthan 5minutes tohelp memberExplaineddeductibleand OOPMax(intervention)Referredmember withdiabetes toLivongoFaxedEOB to aproviderUpdatedphone,email, andPCP in thesame callDesignated5 PCPs in1 dayReferredmember toAuntBertha.com

CHAOS BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred a member to a point solution outside POD 9
  2. Used a medical pricing tool to find an estimate for a procedure
  3. Referred a member to a PCG
  4. Explained telemedicine benefit to a member
  5. Gave myself an intervention for getting claim reprocessed
  6. Successfully chased an authorization
  7. Sent a list of INN providers to member
  8. Created a pharmacy issue
  9. Successfully chased a missing claim
  10. Redirected a member away from ER
  11. Registered a member for the member website
  12. Quoted deductible and OOP Max accumulations without asking first
  13. Completed 3 Point Solutions in 1 day
  14. Did 5 interventions in 1 day
  15. Updated member's email
  16. Updated member's preferred phone number
  17. Called a provider while the member was at the office
  18. Sat on hold for longer than 5 minutes to help member
  19. Explained deductible and OOP Max (intervention)
  20. Referred member with diabetes to Livongo
  21. Faxed EOB to a provider
  22. Updated phone, email, and PCP in the same call
  23. Designated 5 PCPs in 1 day
  24. Referred member to AuntBertha.com