Referredmember withdiabetes toLivongoUsed a medicalpricing tool tofind an estimatefor a procedureRegistered amember forthe memberwebsiteReferreda memberto a PCGGave myself anintervention forgetting claimreprocessedRedirecteda memberaway fromERSat on holdfor longerthan 5minutes tohelp memberUpdatedphone,email, andPCP in thesame callCalled aproviderwhile themember wasat the officeUpdatedmember'semailSuccessfullychased anauthorizationUpdatedmember'spreferredphonenumberFaxedEOB to aproviderQuoteddeductible andOOP Maxaccumulationswithout askingfirstCompleted3 PointSolutionsin 1 dayDesignated5 PCPs in1 dayCreated apharmacyissueSuccessfullychased amissingclaimSent a listof INNprovidersto memberReferred amember to apoint solutionoutside POD9Explaineddeductibleand OOPMax(intervention)Explainedtelemedicinebenefit to amemberDid 5interventionsin 1 dayReferredmember toAuntBertha.comReferredmember withdiabetes toLivongoUsed a medicalpricing tool tofind an estimatefor a procedureRegistered amember forthe memberwebsiteReferreda memberto a PCGGave myself anintervention forgetting claimreprocessedRedirecteda memberaway fromERSat on holdfor longerthan 5minutes tohelp memberUpdatedphone,email, andPCP in thesame callCalled aproviderwhile themember wasat the officeUpdatedmember'semailSuccessfullychased anauthorizationUpdatedmember'spreferredphonenumberFaxedEOB to aproviderQuoteddeductible andOOP Maxaccumulationswithout askingfirstCompleted3 PointSolutionsin 1 dayDesignated5 PCPs in1 dayCreated apharmacyissueSuccessfullychased amissingclaimSent a listof INNprovidersto memberReferred amember to apoint solutionoutside POD9Explaineddeductibleand OOPMax(intervention)Explainedtelemedicinebenefit to amemberDid 5interventionsin 1 dayReferredmember toAuntBertha.com

CHAOS BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Referred member with diabetes to Livongo
  2. Used a medical pricing tool to find an estimate for a procedure
  3. Registered a member for the member website
  4. Referred a member to a PCG
  5. Gave myself an intervention for getting claim reprocessed
  6. Redirected a member away from ER
  7. Sat on hold for longer than 5 minutes to help member
  8. Updated phone, email, and PCP in the same call
  9. Called a provider while the member was at the office
  10. Updated member's email
  11. Successfully chased an authorization
  12. Updated member's preferred phone number
  13. Faxed EOB to a provider
  14. Quoted deductible and OOP Max accumulations without asking first
  15. Completed 3 Point Solutions in 1 day
  16. Designated 5 PCPs in 1 day
  17. Created a pharmacy issue
  18. Successfully chased a missing claim
  19. Sent a list of INN providers to member
  20. Referred a member to a point solution outside POD 9
  21. Explained deductible and OOP Max (intervention)
  22. Explained telemedicine benefit to a member
  23. Did 5 interventions in 1 day
  24. Referred member to AuntBertha.com