Called aproviderwhile themember wasat the officeSuccessfullychased anauthorizationReferreda memberto a PCGSat on holdfor longerthan 5minutes tohelp memberRegistered amember forthe memberwebsiteExplainedtelemedicinebenefit to amemberReferredmember toAuntBertha.comDid 5interventionsin 1 dayReferred amember to apoint solutionoutside POD9Updatedphone,email, andPCP in thesame callExplaineddeductibleand OOPMax(intervention)Designated5 PCPs in1 dayFaxedEOB to aproviderReferredmember withdiabetes toLivongoGave myself anintervention forgetting claimreprocessedUpdatedmember'semailUsed a medicalpricing tool tofind an estimatefor a procedureCompleted3 PointSolutionsin 1 dayQuoteddeductible andOOP Maxaccumulationswithout askingfirstUpdatedmember'spreferredphonenumberCreated apharmacyissueRedirecteda memberaway fromERSent a listof INNprovidersto memberSuccessfullychased amissingclaimCalled aproviderwhile themember wasat the officeSuccessfullychased anauthorizationReferreda memberto a PCGSat on holdfor longerthan 5minutes tohelp memberRegistered amember forthe memberwebsiteExplainedtelemedicinebenefit to amemberReferredmember toAuntBertha.comDid 5interventionsin 1 dayReferred amember to apoint solutionoutside POD9Updatedphone,email, andPCP in thesame callExplaineddeductibleand OOPMax(intervention)Designated5 PCPs in1 dayFaxedEOB to aproviderReferredmember withdiabetes toLivongoGave myself anintervention forgetting claimreprocessedUpdatedmember'semailUsed a medicalpricing tool tofind an estimatefor a procedureCompleted3 PointSolutionsin 1 dayQuoteddeductible andOOP Maxaccumulationswithout askingfirstUpdatedmember'spreferredphonenumberCreated apharmacyissueRedirecteda memberaway fromERSent a listof INNprovidersto memberSuccessfullychased amissingclaim

CHAOS BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Called a provider while the member was at the office
  2. Successfully chased an authorization
  3. Referred a member to a PCG
  4. Sat on hold for longer than 5 minutes to help member
  5. Registered a member for the member website
  6. Explained telemedicine benefit to a member
  7. Referred member to AuntBertha.com
  8. Did 5 interventions in 1 day
  9. Referred a member to a point solution outside POD 9
  10. Updated phone, email, and PCP in the same call
  11. Explained deductible and OOP Max (intervention)
  12. Designated 5 PCPs in 1 day
  13. Faxed EOB to a provider
  14. Referred member with diabetes to Livongo
  15. Gave myself an intervention for getting claim reprocessed
  16. Updated member's email
  17. Used a medical pricing tool to find an estimate for a procedure
  18. Completed 3 Point Solutions in 1 day
  19. Quoted deductible and OOP Max accumulations without asking first
  20. Updated member's preferred phone number
  21. Created a pharmacy issue
  22. Redirected a member away from ER
  23. Sent a list of INN providers to member
  24. Successfully chased a missing claim