CHAOS BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Sent a list of INN providers to member
2. Redirected a member away from ER
3. Referred member with diabetes to Livongo
4. Gave myself an intervention for getting claim reprocessed
5. Sat on hold for longer than 5 minutes to help member
6. Completed 3 Point Solutions in 1 day
7. Referred member to AuntBertha.com
8. Updated member's email
9. Used a medical pricing tool to find an estimate for a procedure
10. Updated member's preferred phone number
11. Created a pharmacy issue
12. Referred a member to a point solution outside POD 9
13. Explained telemedicine benefit to a member
14. Faxed EOB to a provider
15. Called a provider while the member was at the office
16. Quoted deductible and OOP Max accumulations without asking first
17. Successfully chased a missing claim
18. Updated phone, email, and PCP in the same call
19. Designated 5 PCPs in 1 day
20. Registered a member for the member website
21. Did 5 interventions in 1 day
22. Explained deductible and OOP Max (intervention)
23. Referred a member to a PCG
24. Successfully chased an authorization