Used a medicalpricing tool tofind an estimatefor a procedureCompleted3 PointSolutionsin 1 dayDid 5interventionsin 1 dayExplaineddeductibleand OOPMax(intervention)Referredmember toAuntBertha.comFaxedEOB to aproviderExplainedtelemedicinebenefit to amemberUpdatedmember'spreferredphonenumberReferredmember withdiabetes toLivongoGave myself anintervention forgetting claimreprocessedRedirecteda memberaway fromERUpdatedmember'semailCreated apharmacyissueSuccessfullychased amissingclaimUpdatedphone,email, andPCP in thesame callReferred amember to apoint solutionoutside POD9Registered amember forthe memberwebsiteDesignated5 PCPs in1 dayCalled aproviderwhile themember wasat the officeQuoteddeductible andOOP Maxaccumulationswithout askingfirstSat on holdfor longerthan 5minutes tohelp memberSuccessfullychased anauthorizationReferreda memberto a PCGSent a listof INNprovidersto memberUsed a medicalpricing tool tofind an estimatefor a procedureCompleted3 PointSolutionsin 1 dayDid 5interventionsin 1 dayExplaineddeductibleand OOPMax(intervention)Referredmember toAuntBertha.comFaxedEOB to aproviderExplainedtelemedicinebenefit to amemberUpdatedmember'spreferredphonenumberReferredmember withdiabetes toLivongoGave myself anintervention forgetting claimreprocessedRedirecteda memberaway fromERUpdatedmember'semailCreated apharmacyissueSuccessfullychased amissingclaimUpdatedphone,email, andPCP in thesame callReferred amember to apoint solutionoutside POD9Registered amember forthe memberwebsiteDesignated5 PCPs in1 dayCalled aproviderwhile themember wasat the officeQuoteddeductible andOOP Maxaccumulationswithout askingfirstSat on holdfor longerthan 5minutes tohelp memberSuccessfullychased anauthorizationReferreda memberto a PCGSent a listof INNprovidersto member

CHAOS BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a medical pricing tool to find an estimate for a procedure
  2. Completed 3 Point Solutions in 1 day
  3. Did 5 interventions in 1 day
  4. Explained deductible and OOP Max (intervention)
  5. Referred member to AuntBertha.com
  6. Faxed EOB to a provider
  7. Explained telemedicine benefit to a member
  8. Updated member's preferred phone number
  9. Referred member with diabetes to Livongo
  10. Gave myself an intervention for getting claim reprocessed
  11. Redirected a member away from ER
  12. Updated member's email
  13. Created a pharmacy issue
  14. Successfully chased a missing claim
  15. Updated phone, email, and PCP in the same call
  16. Referred a member to a point solution outside POD 9
  17. Registered a member for the member website
  18. Designated 5 PCPs in 1 day
  19. Called a provider while the member was at the office
  20. Quoted deductible and OOP Max accumulations without asking first
  21. Sat on hold for longer than 5 minutes to help member
  22. Successfully chased an authorization
  23. Referred a member to a PCG
  24. Sent a list of INN providers to member