(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sat on hold for longer than 5 minutes to help member
Successfully chased a missing claim
Designated 5 PCPs in 1 day
Updated phone, email, and PCP in the same call
Updated member's preferred phone number
Faxed EOB to a provider
Referred a member to a point solution outside POD 9
Did 5 interventions in 1 day
Referred member with diabetes to Livongo
Explained deductible and OOP Max (intervention)
Successfully chased an authorization
Referred member to AuntBertha.com
Registered a member for the member website
Completed 3 Point Solutions in 1 day
Gave myself an intervention for getting claim reprocessed
Updated member's email
Quoted deductible and OOP Max accumulations without asking first
Created a pharmacy issue
Explained telemedicine benefit to a member
Referred a member to a PCG
Called a provider while the member was at the office
Sent a list of INN providers to member
Redirected a member away from ER
Used a medical pricing tool to find an estimate for a procedure
