(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Referred a member to a point solution outside POD 9
Updated member's preferred phone number
Designated 5 PCPs in 1 day
Updated phone, email, and PCP in the same call
Redirected a member away from ER
Sent a list of INN providers to member
Explained deductible and OOP Max (intervention)
Called a provider while the member was at the office
Updated member's email
Quoted deductible and OOP Max accumulations without asking first
Completed 3 Point Solutions in 1 day
Used a medical pricing tool to find an estimate for a procedure
Successfully chased an authorization
Faxed EOB to a provider
Did 5 interventions in 1 day
Gave myself an intervention for getting claim reprocessed
Successfully chased a missing claim
Registered a member for the member website
Referred a member to a PCG
Explained telemedicine benefit to a member
Sat on hold for longer than 5 minutes to help member
