(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used a medical pricing tool to find an estimate for a procedure
Referred member with diabetes to Livongo
Updated member's email
Registered a member for the member website
Called a provider while the member was at the office
Explained deductible and OOP Max (intervention)
Redirected a member away from ER
Sat on hold for longer than 5 minutes to help member
Updated phone, email, and PCP in the same call
Updated member's preferred phone number
Did 5 interventions in 1 day
Completed 3 Point Solutions in 1 day
Created a pharmacy issue
Quoted deductible and OOP Max accumulations without asking first
Sent a list of INN providers to member
Explained telemedicine benefit to a member
Referred member to AuntBertha.com
Faxed EOB to a provider
Referred a member to a PCG
Designated 5 PCPs in 1 day
Gave myself an intervention for getting claim reprocessed
Successfully chased an authorization
Successfully chased a missing claim
Referred a member to a point solution outside POD 9
