(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sent a list of INN providers to member
Created a pharmacy issue
Updated member's preferred phone number
Referred a member to a point solution outside POD 9
Did 5 interventions in 1 day
Sat on hold for longer than 5 minutes to help member
Used a medical pricing tool to find an estimate for a procedure
Redirected a member away from ER
Registered a member for the member website
Successfully chased a missing claim
Updated phone, email, and PCP in the same call
Referred member to AuntBertha.com
Referred a member to a PCG
Gave myself an intervention for getting claim reprocessed
Explained deductible and OOP Max (intervention)
Explained telemedicine benefit to a member
Called a provider while the member was at the office
Updated member's email
Successfully chased an authorization
Faxed EOB to a provider
Referred member with diabetes to Livongo
Quoted deductible and OOP Max accumulations without asking first
