Completed3 PointSolutionsin 1 dayUpdatedphone,email, andPCP in thesame callReferredmember toAuntBertha.comRegistered amember forthe memberwebsiteDid 5interventionsin 1 dayUpdatedmember'spreferredphonenumberExplainedtelemedicinebenefit to amemberSent a listof INNprovidersto memberDesignated5 PCPs in1 daySat on holdfor longerthan 5minutes tohelp memberCalled aproviderwhile themember wasat the officeGave myself anintervention forgetting claimreprocessedQuoteddeductible andOOP Maxaccumulationswithout askingfirstReferred amember to apoint solutionoutside POD9Updatedmember'semailUsed a medicalpricing tool tofind an estimatefor a procedureSuccessfullychased amissingclaimReferredmember withdiabetes toLivongoCreated apharmacyissueReferreda memberto a PCGFaxedEOB to aproviderExplaineddeductibleand OOPMax(intervention)Redirecteda memberaway fromERSuccessfullychased anauthorizationCompleted3 PointSolutionsin 1 dayUpdatedphone,email, andPCP in thesame callReferredmember toAuntBertha.comRegistered amember forthe memberwebsiteDid 5interventionsin 1 dayUpdatedmember'spreferredphonenumberExplainedtelemedicinebenefit to amemberSent a listof INNprovidersto memberDesignated5 PCPs in1 daySat on holdfor longerthan 5minutes tohelp memberCalled aproviderwhile themember wasat the officeGave myself anintervention forgetting claimreprocessedQuoteddeductible andOOP Maxaccumulationswithout askingfirstReferred amember to apoint solutionoutside POD9Updatedmember'semailUsed a medicalpricing tool tofind an estimatefor a procedureSuccessfullychased amissingclaimReferredmember withdiabetes toLivongoCreated apharmacyissueReferreda memberto a PCGFaxedEOB to aproviderExplaineddeductibleand OOPMax(intervention)Redirecteda memberaway fromERSuccessfullychased anauthorization

CHAOS BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completed 3 Point Solutions in 1 day
  2. Updated phone, email, and PCP in the same call
  3. Referred member to AuntBertha.com
  4. Registered a member for the member website
  5. Did 5 interventions in 1 day
  6. Updated member's preferred phone number
  7. Explained telemedicine benefit to a member
  8. Sent a list of INN providers to member
  9. Designated 5 PCPs in 1 day
  10. Sat on hold for longer than 5 minutes to help member
  11. Called a provider while the member was at the office
  12. Gave myself an intervention for getting claim reprocessed
  13. Quoted deductible and OOP Max accumulations without asking first
  14. Referred a member to a point solution outside POD 9
  15. Updated member's email
  16. Used a medical pricing tool to find an estimate for a procedure
  17. Successfully chased a missing claim
  18. Referred member with diabetes to Livongo
  19. Created a pharmacy issue
  20. Referred a member to a PCG
  21. Faxed EOB to a provider
  22. Explained deductible and OOP Max (intervention)
  23. Redirected a member away from ER
  24. Successfully chased an authorization