Sat on holdfor longerthan 5minutes tohelp memberReferredmember withdiabetes toLivongoQuoteddeductible andOOP Maxaccumulationswithout askingfirstReferredmember toAuntBertha.comUpdatedmember'semailSuccessfullychased anauthorizationDid 5interventionsin 1 dayCalled aproviderwhile themember wasat the officeReferred amember to apoint solutionoutside POD9Referreda memberto a PCGFaxedEOB to aproviderRegistered amember forthe memberwebsiteGave myself anintervention forgetting claimreprocessedUpdatedphone,email, andPCP in thesame callSuccessfullychased amissingclaimUsed a medicalpricing tool tofind an estimatefor a procedureDesignated5 PCPs in1 dayExplainedtelemedicinebenefit to amemberSent a listof INNprovidersto memberUpdatedmember'spreferredphonenumberRedirecteda memberaway fromERCompleted3 PointSolutionsin 1 dayCreated apharmacyissueExplaineddeductibleand OOPMax(intervention)Sat on holdfor longerthan 5minutes tohelp memberReferredmember withdiabetes toLivongoQuoteddeductible andOOP Maxaccumulationswithout askingfirstReferredmember toAuntBertha.comUpdatedmember'semailSuccessfullychased anauthorizationDid 5interventionsin 1 dayCalled aproviderwhile themember wasat the officeReferred amember to apoint solutionoutside POD9Referreda memberto a PCGFaxedEOB to aproviderRegistered amember forthe memberwebsiteGave myself anintervention forgetting claimreprocessedUpdatedphone,email, andPCP in thesame callSuccessfullychased amissingclaimUsed a medicalpricing tool tofind an estimatefor a procedureDesignated5 PCPs in1 dayExplainedtelemedicinebenefit to amemberSent a listof INNprovidersto memberUpdatedmember'spreferredphonenumberRedirecteda memberaway fromERCompleted3 PointSolutionsin 1 dayCreated apharmacyissueExplaineddeductibleand OOPMax(intervention)

CHAOS BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Sat on hold for longer than 5 minutes to help member
  2. Referred member with diabetes to Livongo
  3. Quoted deductible and OOP Max accumulations without asking first
  4. Referred member to AuntBertha.com
  5. Updated member's email
  6. Successfully chased an authorization
  7. Did 5 interventions in 1 day
  8. Called a provider while the member was at the office
  9. Referred a member to a point solution outside POD 9
  10. Referred a member to a PCG
  11. Faxed EOB to a provider
  12. Registered a member for the member website
  13. Gave myself an intervention for getting claim reprocessed
  14. Updated phone, email, and PCP in the same call
  15. Successfully chased a missing claim
  16. Used a medical pricing tool to find an estimate for a procedure
  17. Designated 5 PCPs in 1 day
  18. Explained telemedicine benefit to a member
  19. Sent a list of INN providers to member
  20. Updated member's preferred phone number
  21. Redirected a member away from ER
  22. Completed 3 Point Solutions in 1 day
  23. Created a pharmacy issue
  24. Explained deductible and OOP Max (intervention)