This bingo card has a free space and 24 words: Referred member to, Referred a member to a PCG, Sent a list of INN providers to member, Successfully chased an authorization, Explained deductible and OOP Max (intervention), Referred a member to a point solution outside POD 9, Explained telemedicine benefit to a member, Designated 5 PCPs in 1 day, Faxed EOB to a provider, Sat on hold for longer than 5 minutes to help member, Gave myself an intervention for getting claim reprocessed, Quoted deductible and OOP Max accumulations without asking first, Redirected a member away from ER, Did 5 interventions in 1 day, Updated member's email, Successfully chased a missing claim, Updated member's preferred phone number, Used a medical pricing tool to find an estimate for a procedure, Updated phone, email, and PCP in the same call, Created a pharmacy issue, Called a provider while the member was at the office, Completed 3 Point Solutions in 1 day, Registered a member for the member website and Referred member with diabetes to Livongo.

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