HighestMCDlvlWhat isthebeginningSOP?Threecoaching's ofthe somethingcan result inwhat?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?Attendanceis based offwhatsystem?What is theAttendanceline #?Name the4MedicaidlevelsHow manyattendancebuckets dowe have?what istheendingsop?WisconsinNPI #ThepurposeofEmdeon?How do youaccrue acommunicationoccurrence?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Can you getmore thanoneoccurrenceat a time?Whatinformationis needed toverify for SC& NCProcedurefor Techissues?What doesDSNP andCSP standfor?What carrierdo we verifyMedicaidfor?Should five9& zenddeskstatus alignwith eachother?What shouldwe do if LAshowsinactive withvisible codes?What shortcutshould beused if agententer chat asvisitor?Whenshould wecheckverint?Where doyourequesttime off ?What shouldour zendeskstatus be in forcoaching,breaks, &lunchesHighestMCDlvlWhat isthebeginningSOP?Threecoaching's ofthe somethingcan result inwhat?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?Attendanceis based offwhatsystem?What is theAttendanceline #?Name the4MedicaidlevelsHow manyattendancebuckets dowe have?what istheendingsop?WisconsinNPI #ThepurposeofEmdeon?How do youaccrue acommunicationoccurrence?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Can you getmore thanoneoccurrenceat a time?Whatinformationis needed toverify for SC& NCProcedurefor Techissues?What doesDSNP andCSP standfor?What carrierdo we verifyMedicaidfor?Should five9& zenddeskstatus alignwith eachother?What shouldwe do if LAshowsinactive withvisible codes?What shortcutshould beused if agententer chat asvisitor?Whenshould wecheckverint?Where doyourequesttime off ?What shouldour zendeskstatus be in forcoaching,breaks, &lunches

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Highest MCD lvl
  2. What is the beginning SOP?
  3. Three coaching's of the something can result in what?
  4. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  5. Attendance is based off what system?
  6. What is the Attendance line #?
  7. Name the 4 Medicaid levels
  8. How many attendance buckets do we have?
  9. what is the ending sop?
  10. Wisconsin NPI #
  11. The purpose of Emdeon?
  12. How do you accrue a communication occurrence?
  13. What two thing must be inputted on the side of every chat before submitting ticket?
  14. Can you get more than one occurrence at a time?
  15. What information is needed to verify for SC & NC
  16. Procedure for Tech issues?
  17. What does DSNP and CSP stand for?
  18. What carrier do we verify Medicaid for?
  19. Should five9 & zenddesk status align with each other?
  20. What should we do if LA shows inactive with visible codes?
  21. What shortcut should be used if agent enter chat as visitor?
  22. When should we check verint?
  23. Where do you request time off ?
  24. What should our zendesk status be in for coaching, breaks, & lunches