What shouldour zendeskstatus be in forcoaching,breaks, &lunchesWhenshould wecheckverint?What isthebeginningSOP?Threecoaching's ofthe somethingcan result inwhat?What carrierdo we verifyMedicaidfor?Attendanceis based offwhatsystem?Should five9& zenddeskstatus alignwith eachother?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?HighestMCDlvlCan you getmore thanoneoccurrenceat a time?WisconsinNPI #What doesDSNP andCSP standfor?What shortcutshould beused if agententer chat asvisitor?How manyattendancebuckets dowe have?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Whatinformationis needed toverify for SC& NCThepurposeofEmdeon?Procedurefor Techissues?Where doyourequesttime off ?what istheendingsop?What shouldwe do if LAshowsinactive withvisible codes?What is theAttendanceline #?Name the4MedicaidlevelsHow do youaccrue acommunicationoccurrence?What shouldour zendeskstatus be in forcoaching,breaks, &lunchesWhenshould wecheckverint?What isthebeginningSOP?Threecoaching's ofthe somethingcan result inwhat?What carrierdo we verifyMedicaidfor?Attendanceis based offwhatsystem?Should five9& zenddeskstatus alignwith eachother?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?HighestMCDlvlCan you getmore thanoneoccurrenceat a time?WisconsinNPI #What doesDSNP andCSP standfor?What shortcutshould beused if agententer chat asvisitor?How manyattendancebuckets dowe have?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Whatinformationis needed toverify for SC& NCThepurposeofEmdeon?Procedurefor Techissues?Where doyourequesttime off ?what istheendingsop?What shouldwe do if LAshowsinactive withvisible codes?What is theAttendanceline #?Name the4MedicaidlevelsHow do youaccrue acommunicationoccurrence?

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What should our zendesk status be in for coaching, breaks, & lunches
  2. When should we check verint?
  3. What is the beginning SOP?
  4. Three coaching's of the something can result in what?
  5. What carrier do we verify Medicaid for?
  6. Attendance is based off what system?
  7. Should five9 & zenddesk status align with each other?
  8. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  9. Highest MCD lvl
  10. Can you get more than one occurrence at a time?
  11. Wisconsin NPI #
  12. What does DSNP and CSP stand for?
  13. What shortcut should be used if agent enter chat as visitor?
  14. How many attendance buckets do we have?
  15. What two thing must be inputted on the side of every chat before submitting ticket?
  16. What information is needed to verify for SC & NC
  17. The purpose of Emdeon?
  18. Procedure for Tech issues?
  19. Where do you request time off ?
  20. what is the ending sop?
  21. What should we do if LA shows inactive with visible codes?
  22. What is the Attendance line #?
  23. Name the 4 Medicaid levels
  24. How do you accrue a communication occurrence?