Should five9& zenddeskstatus alignwith eachother?Threecoaching's ofthe somethingcan result inwhat?Where doyourequesttime off ?Name the4MedicaidlevelsWhat shortcutshould beused if agententer chat asvisitor?What shouldwe do if LAshowsinactive withvisible codes?What doesDSNP andCSP standfor?ThepurposeofEmdeon?Whatinformationis needed toverify for SC& NCHighestMCDlvlWisconsinNPI #What shouldour zendeskstatus be in forcoaching,breaks, &lunchesHow manyattendancebuckets dowe have?What carrierdo we verifyMedicaidfor?What is theAttendanceline #?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?What isthebeginningSOP?Attendanceis based offwhatsystem?How do youaccrue acommunicationoccurrence?Procedurefor Techissues?Can you getmore thanoneoccurrenceat a time?Whenshould wecheckverint?what istheendingsop?Should five9& zenddeskstatus alignwith eachother?Threecoaching's ofthe somethingcan result inwhat?Where doyourequesttime off ?Name the4MedicaidlevelsWhat shortcutshould beused if agententer chat asvisitor?What shouldwe do if LAshowsinactive withvisible codes?What doesDSNP andCSP standfor?ThepurposeofEmdeon?Whatinformationis needed toverify for SC& NCHighestMCDlvlWisconsinNPI #What shouldour zendeskstatus be in forcoaching,breaks, &lunchesHow manyattendancebuckets dowe have?What carrierdo we verifyMedicaidfor?What is theAttendanceline #?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?What isthebeginningSOP?Attendanceis based offwhatsystem?How do youaccrue acommunicationoccurrence?Procedurefor Techissues?Can you getmore thanoneoccurrenceat a time?Whenshould wecheckverint?what istheendingsop?

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Should five9 & zenddesk status align with each other?
  2. Three coaching's of the something can result in what?
  3. Where do you request time off ?
  4. Name the 4 Medicaid levels
  5. What shortcut should be used if agent enter chat as visitor?
  6. What should we do if LA shows inactive with visible codes?
  7. What does DSNP and CSP stand for?
  8. The purpose of Emdeon?
  9. What information is needed to verify for SC & NC
  10. Highest MCD lvl
  11. Wisconsin NPI #
  12. What should our zendesk status be in for coaching, breaks, & lunches
  13. How many attendance buckets do we have?
  14. What carrier do we verify Medicaid for?
  15. What is the Attendance line #?
  16. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  17. What two thing must be inputted on the side of every chat before submitting ticket?
  18. What is the beginning SOP?
  19. Attendance is based off what system?
  20. How do you accrue a communication occurrence?
  21. Procedure for Tech issues?
  22. Can you get more than one occurrence at a time?
  23. When should we check verint?
  24. what is the ending sop?