What shouldour zendeskstatus be in forcoaching,breaks, &lunchesAttendanceis based offwhatsystem?Name the4MedicaidlevelsWhat doesDSNP andCSP standfor?what istheendingsop?Whenshould wecheckverint?What carrierdo we verifyMedicaidfor?Can you getmore thanoneoccurrenceat a time?Threecoaching's ofthe somethingcan result inwhat?Procedurefor Techissues?What isthebeginningSOP?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?Where doyourequesttime off ?Whatinformationis needed toverify for SC& NCWhat two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?What shouldwe do if LAshowsinactive withvisible codes?What shortcutshould beused if agententer chat asvisitor?Should five9& zenddeskstatus alignwith eachother?HighestMCDlvlWhat is theAttendanceline #?ThepurposeofEmdeon?How manyattendancebuckets dowe have?WisconsinNPI #How do youaccrue acommunicationoccurrence?What shouldour zendeskstatus be in forcoaching,breaks, &lunchesAttendanceis based offwhatsystem?Name the4MedicaidlevelsWhat doesDSNP andCSP standfor?what istheendingsop?Whenshould wecheckverint?What carrierdo we verifyMedicaidfor?Can you getmore thanoneoccurrenceat a time?Threecoaching's ofthe somethingcan result inwhat?Procedurefor Techissues?What isthebeginningSOP?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?Where doyourequesttime off ?Whatinformationis needed toverify for SC& NCWhat two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?What shouldwe do if LAshowsinactive withvisible codes?What shortcutshould beused if agententer chat asvisitor?Should five9& zenddeskstatus alignwith eachother?HighestMCDlvlWhat is theAttendanceline #?ThepurposeofEmdeon?How manyattendancebuckets dowe have?WisconsinNPI #How do youaccrue acommunicationoccurrence?

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What should our zendesk status be in for coaching, breaks, & lunches
  2. Attendance is based off what system?
  3. Name the 4 Medicaid levels
  4. What does DSNP and CSP stand for?
  5. what is the ending sop?
  6. When should we check verint?
  7. What carrier do we verify Medicaid for?
  8. Can you get more than one occurrence at a time?
  9. Three coaching's of the something can result in what?
  10. Procedure for Tech issues?
  11. What is the beginning SOP?
  12. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  13. Where do you request time off ?
  14. What information is needed to verify for SC & NC
  15. What two thing must be inputted on the side of every chat before submitting ticket?
  16. What should we do if LA shows inactive with visible codes?
  17. What shortcut should be used if agent enter chat as visitor?
  18. Should five9 & zenddesk status align with each other?
  19. Highest MCD lvl
  20. What is the Attendance line #?
  21. The purpose of Emdeon?
  22. How many attendance buckets do we have?
  23. Wisconsin NPI #
  24. How do you accrue a communication occurrence?