Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?Whenshould wecheckverint?Name the4MedicaidlevelsWhat shortcutshould beused if agententer chat asvisitor?Where doyourequesttime off ?What shouldwe do if LAshowsinactive withvisible codes?Whatinformationis needed toverify for SC& NCHow do youaccrue acommunicationoccurrence?Attendanceis based offwhatsystem?What shouldour zendeskstatus be in forcoaching,breaks, &lunchesHow manyattendancebuckets dowe have?What doesDSNP andCSP standfor?Can you getmore thanoneoccurrenceat a time?WisconsinNPI #Should five9& zenddeskstatus alignwith eachother?What carrierdo we verifyMedicaidfor?what istheendingsop?Threecoaching's ofthe somethingcan result inwhat?What isthebeginningSOP?HighestMCDlvlThepurposeofEmdeon?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?What is theAttendanceline #?Procedurefor Techissues?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?Whenshould wecheckverint?Name the4MedicaidlevelsWhat shortcutshould beused if agententer chat asvisitor?Where doyourequesttime off ?What shouldwe do if LAshowsinactive withvisible codes?Whatinformationis needed toverify for SC& NCHow do youaccrue acommunicationoccurrence?Attendanceis based offwhatsystem?What shouldour zendeskstatus be in forcoaching,breaks, &lunchesHow manyattendancebuckets dowe have?What doesDSNP andCSP standfor?Can you getmore thanoneoccurrenceat a time?WisconsinNPI #Should five9& zenddeskstatus alignwith eachother?What carrierdo we verifyMedicaidfor?what istheendingsop?Threecoaching's ofthe somethingcan result inwhat?What isthebeginningSOP?HighestMCDlvlThepurposeofEmdeon?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?What is theAttendanceline #?Procedurefor Techissues?

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  2. When should we check verint?
  3. Name the 4 Medicaid levels
  4. What shortcut should be used if agent enter chat as visitor?
  5. Where do you request time off ?
  6. What should we do if LA shows inactive with visible codes?
  7. What information is needed to verify for SC & NC
  8. How do you accrue a communication occurrence?
  9. Attendance is based off what system?
  10. What should our zendesk status be in for coaching, breaks, & lunches
  11. How many attendance buckets do we have?
  12. What does DSNP and CSP stand for?
  13. Can you get more than one occurrence at a time?
  14. Wisconsin NPI #
  15. Should five9 & zenddesk status align with each other?
  16. What carrier do we verify Medicaid for?
  17. what is the ending sop?
  18. Three coaching's of the something can result in what?
  19. What is the beginning SOP?
  20. Highest MCD lvl
  21. The purpose of Emdeon?
  22. What two thing must be inputted on the side of every chat before submitting ticket?
  23. What is the Attendance line #?
  24. Procedure for Tech issues?