HighestMCDlvlName the4MedicaidlevelsWhat is theAttendanceline #?ThepurposeofEmdeon?What shouldour zendeskstatus be in forcoaching,breaks, &luncheswhat istheendingsop?Where doyourequesttime off ?Procedurefor Techissues?What shortcutshould beused if agententer chat asvisitor?Whenshould wecheckverint?How manyattendancebuckets dowe have?Threecoaching's ofthe somethingcan result inwhat?What shouldwe do if LAshowsinactive withvisible codes?Whatinformationis needed toverify for SC& NCCan you getmore thanoneoccurrenceat a time?What doesDSNP andCSP standfor?What isthebeginningSOP?Should five9& zenddeskstatus alignwith eachother?Attendanceis based offwhatsystem?What carrierdo we verifyMedicaidfor?How do youaccrue acommunicationoccurrence?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?WisconsinNPI #HighestMCDlvlName the4MedicaidlevelsWhat is theAttendanceline #?ThepurposeofEmdeon?What shouldour zendeskstatus be in forcoaching,breaks, &luncheswhat istheendingsop?Where doyourequesttime off ?Procedurefor Techissues?What shortcutshould beused if agententer chat asvisitor?Whenshould wecheckverint?How manyattendancebuckets dowe have?Threecoaching's ofthe somethingcan result inwhat?What shouldwe do if LAshowsinactive withvisible codes?Whatinformationis needed toverify for SC& NCCan you getmore thanoneoccurrenceat a time?What doesDSNP andCSP standfor?What isthebeginningSOP?Should five9& zenddeskstatus alignwith eachother?Attendanceis based offwhatsystem?What carrierdo we verifyMedicaidfor?How do youaccrue acommunicationoccurrence?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?WisconsinNPI #

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Highest MCD lvl
  2. Name the 4 Medicaid levels
  3. What is the Attendance line #?
  4. The purpose of Emdeon?
  5. What should our zendesk status be in for coaching, breaks, & lunches
  6. what is the ending sop?
  7. Where do you request time off ?
  8. Procedure for Tech issues?
  9. What shortcut should be used if agent enter chat as visitor?
  10. When should we check verint?
  11. How many attendance buckets do we have?
  12. Three coaching's of the something can result in what?
  13. What should we do if LA shows inactive with visible codes?
  14. What information is needed to verify for SC & NC
  15. Can you get more than one occurrence at a time?
  16. What does DSNP and CSP stand for?
  17. What is the beginning SOP?
  18. Should five9 & zenddesk status align with each other?
  19. Attendance is based off what system?
  20. What carrier do we verify Medicaid for?
  21. How do you accrue a communication occurrence?
  22. What two thing must be inputted on the side of every chat before submitting ticket?
  23. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  24. Wisconsin NPI #