What shouldour zendeskstatus be in forcoaching,breaks, &lunchesWisconsinNPI #HighestMCDlvlProcedurefor Techissues?Threecoaching's ofthe somethingcan result inwhat?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?What shouldwe do if LAshowsinactive withvisible codes?Attendanceis based offwhatsystem?How do youaccrue acommunicationoccurrence?Should five9& zenddeskstatus alignwith eachother?What is theAttendanceline #?Whenshould wecheckverint?What isthebeginningSOP?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?ThepurposeofEmdeon?what istheendingsop?Whatinformationis needed toverify for SC& NCCan you getmore thanoneoccurrenceat a time?What doesDSNP andCSP standfor?Name the4MedicaidlevelsWhat shortcutshould beused if agententer chat asvisitor?What carrierdo we verifyMedicaidfor?Where doyourequesttime off ?How manyattendancebuckets dowe have?What shouldour zendeskstatus be in forcoaching,breaks, &lunchesWisconsinNPI #HighestMCDlvlProcedurefor Techissues?Threecoaching's ofthe somethingcan result inwhat?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?What shouldwe do if LAshowsinactive withvisible codes?Attendanceis based offwhatsystem?How do youaccrue acommunicationoccurrence?Should five9& zenddeskstatus alignwith eachother?What is theAttendanceline #?Whenshould wecheckverint?What isthebeginningSOP?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?ThepurposeofEmdeon?what istheendingsop?Whatinformationis needed toverify for SC& NCCan you getmore thanoneoccurrenceat a time?What doesDSNP andCSP standfor?Name the4MedicaidlevelsWhat shortcutshould beused if agententer chat asvisitor?What carrierdo we verifyMedicaidfor?Where doyourequesttime off ?How manyattendancebuckets dowe have?

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. What should our zendesk status be in for coaching, breaks, & lunches
  2. Wisconsin NPI #
  3. Highest MCD lvl
  4. Procedure for Tech issues?
  5. Three coaching's of the something can result in what?
  6. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  7. What should we do if LA shows inactive with visible codes?
  8. Attendance is based off what system?
  9. How do you accrue a communication occurrence?
  10. Should five9 & zenddesk status align with each other?
  11. What is the Attendance line #?
  12. When should we check verint?
  13. What is the beginning SOP?
  14. What two thing must be inputted on the side of every chat before submitting ticket?
  15. The purpose of Emdeon?
  16. what is the ending sop?
  17. What information is needed to verify for SC & NC
  18. Can you get more than one occurrence at a time?
  19. What does DSNP and CSP stand for?
  20. Name the 4 Medicaid levels
  21. What shortcut should be used if agent enter chat as visitor?
  22. What carrier do we verify Medicaid for?
  23. Where do you request time off ?
  24. How many attendance buckets do we have?