Procedurefor Techissues?What doesDSNP andCSP standfor?Threecoaching's ofthe somethingcan result inwhat?What carrierdo we verifyMedicaidfor?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?What isthebeginningSOP?WisconsinNPI #Whatinformationis needed toverify for SC& NCWhat shouldour zendeskstatus be in forcoaching,breaks, &lunchesAttendanceis based offwhatsystem?Should five9& zenddeskstatus alignwith eachother?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Name the4MedicaidlevelsWhat shouldwe do if LAshowsinactive withvisible codes?what istheendingsop?What is theAttendanceline #?How do youaccrue acommunicationoccurrence?How manyattendancebuckets dowe have?ThepurposeofEmdeon?Where doyourequesttime off ?What shortcutshould beused if agententer chat asvisitor?Can you getmore thanoneoccurrenceat a time?Whenshould wecheckverint?HighestMCDlvlProcedurefor Techissues?What doesDSNP andCSP standfor?Threecoaching's ofthe somethingcan result inwhat?What carrierdo we verifyMedicaidfor?Name 4 pieces ofinformation thatwe need to obtainfrom the T2 agentwhen verifying aconsumer?What isthebeginningSOP?WisconsinNPI #Whatinformationis needed toverify for SC& NCWhat shouldour zendeskstatus be in forcoaching,breaks, &lunchesAttendanceis based offwhatsystem?Should five9& zenddeskstatus alignwith eachother?What two thingmust be inputtedon the side ofevery chat beforesubmitting ticket?Name the4MedicaidlevelsWhat shouldwe do if LAshowsinactive withvisible codes?what istheendingsop?What is theAttendanceline #?How do youaccrue acommunicationoccurrence?How manyattendancebuckets dowe have?ThepurposeofEmdeon?Where doyourequesttime off ?What shortcutshould beused if agententer chat asvisitor?Can you getmore thanoneoccurrenceat a time?Whenshould wecheckverint?HighestMCDlvl

Emdeon - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Procedure for Tech issues?
  2. What does DSNP and CSP stand for?
  3. Three coaching's of the something can result in what?
  4. What carrier do we verify Medicaid for?
  5. Name 4 pieces of information that we need to obtain from the T2 agent when verifying a consumer?
  6. What is the beginning SOP?
  7. Wisconsin NPI #
  8. What information is needed to verify for SC & NC
  9. What should our zendesk status be in for coaching, breaks, & lunches
  10. Attendance is based off what system?
  11. Should five9 & zenddesk status align with each other?
  12. What two thing must be inputted on the side of every chat before submitting ticket?
  13. Name the 4 Medicaid levels
  14. What should we do if LA shows inactive with visible codes?
  15. what is the ending sop?
  16. What is the Attendance line #?
  17. How do you accrue a communication occurrence?
  18. How many attendance buckets do we have?
  19. The purpose of Emdeon?
  20. Where do you request time off ?
  21. What shortcut should be used if agent enter chat as visitor?
  22. Can you get more than one occurrence at a time?
  23. When should we check verint?
  24. Highest MCD lvl