(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help an MOP guest while they're in the lobby
Add on your favorite pastry with a drink
Make a guest laugh/smile/smize
Use the complete LATTE model to help a guest (listen, apologize, take action, thank them, ensure satisfaction)
Help customize 5 orders in a shift
Compliment 3 guests in a shift
Let 3 guests know they have rewards ready
Interact with a new guest while doing high touch
Find out someone's favorite color
Upsell your favorite bag of coffee
Ask 3 guests how to spell their name correctly
Learn a guest's name and use it twice
Open the door for 3 guests in a shift
Learn how to pronounce someone's name
Find out where a guest works
Find out about 3 new pets
Find out what someone's plans are
Share a fun fact about yourself with a guest
Get to know a guest's kid
Help an uncertain guest figure out what drink they want
