This bingo card has 25 words: Open the door for 3 guests in a shift, Share a fun fact about yourself with a guest, Learn a guest's name and use it twice, Add on your favorite pastry with a drink, Get to know a guest's kid, Find out about 3 new pets, Learn how to pronounce someone's name, Help an MOP guest while they're in the lobby, Interact with a new guest while doing high touch, Make a guest laugh/smile/smize, Give out a puppachino, Help an uncertain guest figure out what drink they want, Help customize 5 orders in a shift, Find out what someone's plans are, Find out where a guest works, Find out someone's favorite color, Find out someone's favorite movie, Compliment 3 guests in a shift, Teach a guest about Starbucks Rewards, Let 3 guests know they have rewards ready, Upsell your favorite bag of coffee, Upsell 3 reusable cups in a shift, Ask 3 guests how to spell their name correctly, Invite / Welcome back guests for another visit and Use the complete LATTE model to help a guest (listen, apologize, take action, thank them, ensure satisfaction).
Guest Service Principles | Starbucks | Starbucks | Starbucks | BEER THERAPY BINGO
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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