Transferredcall toOrlandoCMrequesteda SpanishspeakerCM askedto speakto amanagerCustomersays theyweresupposed toget 3 camerasQuotedBOCCM callsin with aDamageClaimCustomerclaimingfraudVRCCallTransferredtech toLogisticsTransferredcall to ADTCMwantstech ETARescheduledan installCustomerrequestingtroubleshooting1stSave ofthe DayCustomerComplaint(Aboutsales rep)Customersays theynever signeda contractExplainedpro-ratedamountCornerstoneCustomer3rdsave ofthe dayCustomerComplaint(About aCustomerCare agent)CustomerComplaint(About atech)Calledon anADT WO2ndSave ofthe DayDead-airTransferredcall toOrlandoCMrequesteda SpanishspeakerCM askedto speakto amanagerCustomersays theyweresupposed toget 3 camerasQuotedBOCCM callsin with aDamageClaimCustomerclaimingfraudVRCCallTransferredtech toLogisticsTransferredcall to ADTCMwantstech ETARescheduledan installCustomerrequestingtroubleshooting1stSave ofthe DayCustomerComplaint(Aboutsales rep)Customersays theynever signeda contractExplainedpro-ratedamountCornerstoneCustomer3rdsave ofthe dayCustomerComplaint(About aCustomerCare agent)CustomerComplaint(About atech)Calledon anADT WO2ndSave ofthe DayDead-air

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferred call to Orlando
  2. CM requested a Spanish speaker
  3. CM asked to speak to a manager
  4. Customer says they were supposed to get 3 cameras
  5. Quoted BOC
  6. CM calls in with a Damage Claim
  7. Customer claiming fraud
  8. VRC Call
  9. Transferred tech to Logistics
  10. Transferred call to ADT
  11. CM wants tech ETA
  12. Rescheduled an install
  13. Customer requesting troubleshooting
  14. 1st Save of the Day
  15. Customer Complaint (About sales rep)
  16. Customer says they never signed a contract
  17. Explained pro-rated amount
  18. Cornerstone Customer
  19. 3rd save of the day
  20. Customer Complaint (About a Customer Care agent)
  21. Customer Complaint (About a tech)
  22. Called on an ADT WO
  23. 2nd Save of the Day
  24. Dead-air