CM askedto speakto amanagerCMwantstech ETACustomerComplaint(About aCustomerCare agent)Explainedpro-ratedamountCalledon anADT WOTransferredcall toOrlandoCustomerrequestingtroubleshootingRescheduledan installCMrequesteda SpanishspeakerCustomerComplaint(Aboutsales rep)CustomerComplaint(About atech)Customersays theyweresupposed toget 3 camerasCM callsin with aDamageClaimVRCCallTransferredcall to ADTQuotedBOCTransferredtech toLogisticsCustomersays theynever signeda contractCornerstoneCustomer1stSave ofthe Day3rdsave ofthe day2ndSave ofthe DayCustomerclaimingfraudDead-airCM askedto speakto amanagerCMwantstech ETACustomerComplaint(About aCustomerCare agent)Explainedpro-ratedamountCalledon anADT WOTransferredcall toOrlandoCustomerrequestingtroubleshootingRescheduledan installCMrequesteda SpanishspeakerCustomerComplaint(Aboutsales rep)CustomerComplaint(About atech)Customersays theyweresupposed toget 3 camerasCM callsin with aDamageClaimVRCCallTransferredcall to ADTQuotedBOCTransferredtech toLogisticsCustomersays theynever signeda contractCornerstoneCustomer1stSave ofthe Day3rdsave ofthe day2ndSave ofthe DayCustomerclaimingfraudDead-air

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CM asked to speak to a manager
  2. CM wants tech ETA
  3. Customer Complaint (About a Customer Care agent)
  4. Explained pro-rated amount
  5. Called on an ADT WO
  6. Transferred call to Orlando
  7. Customer requesting troubleshooting
  8. Rescheduled an install
  9. CM requested a Spanish speaker
  10. Customer Complaint (About sales rep)
  11. Customer Complaint (About a tech)
  12. Customer says they were supposed to get 3 cameras
  13. CM calls in with a Damage Claim
  14. VRC Call
  15. Transferred call to ADT
  16. Quoted BOC
  17. Transferred tech to Logistics
  18. Customer says they never signed a contract
  19. Cornerstone Customer
  20. 1st Save of the Day
  21. 3rd save of the day
  22. 2nd Save of the Day
  23. Customer claiming fraud
  24. Dead-air