CornerstoneCustomerCustomerrequestingtroubleshootingDead-airTransferredtech toLogisticsCM callsin with aDamageClaimCustomerComplaint(About atech)Rescheduledan installCustomersays theynever signeda contractCMrequesteda SpanishspeakerCalledon anADT WOCustomerclaimingfraudCMwantstech ETA1stSave ofthe DayCustomersays theyweresupposed toget 3 camerasTransferredcall to ADTQuotedBOCTransferredcall toOrlandoCM askedto speakto amanagerVRCCallExplainedpro-ratedamount2ndSave ofthe Day3rdsave ofthe dayCustomerComplaint(About aCustomerCare agent)CustomerComplaint(Aboutsales rep)CornerstoneCustomerCustomerrequestingtroubleshootingDead-airTransferredtech toLogisticsCM callsin with aDamageClaimCustomerComplaint(About atech)Rescheduledan installCustomersays theynever signeda contractCMrequesteda SpanishspeakerCalledon anADT WOCustomerclaimingfraudCMwantstech ETA1stSave ofthe DayCustomersays theyweresupposed toget 3 camerasTransferredcall to ADTQuotedBOCTransferredcall toOrlandoCM askedto speakto amanagerVRCCallExplainedpro-ratedamount2ndSave ofthe Day3rdsave ofthe dayCustomerComplaint(About aCustomerCare agent)CustomerComplaint(Aboutsales rep)

Customer Care Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cornerstone Customer
  2. Customer requesting troubleshooting
  3. Dead-air
  4. Transferred tech to Logistics
  5. CM calls in with a Damage Claim
  6. Customer Complaint (About a tech)
  7. Rescheduled an install
  8. Customer says they never signed a contract
  9. CM requested a Spanish speaker
  10. Called on an ADT WO
  11. Customer claiming fraud
  12. CM wants tech ETA
  13. 1st Save of the Day
  14. Customer says they were supposed to get 3 cameras
  15. Transferred call to ADT
  16. Quoted BOC
  17. Transferred call to Orlando
  18. CM asked to speak to a manager
  19. VRC Call
  20. Explained pro-rated amount
  21. 2nd Save of the Day
  22. 3rd save of the day
  23. Customer Complaint (About a Customer Care agent)
  24. Customer Complaint (About sales rep)