Start witha thankyouCustomersare lookingfor benefitsSowhat?Treat eachcustomeras if theyare VIPsEducateyourcustomerHelp yourcustomerunderstandthe benefitsYou neverget a secondchance tomake a firstimpressionCloseendedquestionsFindcommongroundLearn moreabout thecustomer’swants &needsAlways greetyourcustomerwith a smileWhat canthe productdo for ourcustomer?activelylistenThankyourcustomerSummarize& confirmRefer yourcustomersto the rightpeopleDon’t tellthem how,showthem howMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredMake agoodimpressionEstablishtrust &credibilityBecourteous&attentiveUseMirroringCan Ihelpyou?Know thefeatures,communicatethe benefitsMakeeyecontactCallthem bynameFollow-upOpenendedquestionsPracticemakesperfectCreate“wows”Featuresvs.BenefitsBeproactivePresentyourselfappropriatelyStart witha thankyouCustomersare lookingfor benefitsSowhat?Treat eachcustomeras if theyare VIPsEducateyourcustomerHelp yourcustomerunderstandthe benefitsYou neverget a secondchance tomake a firstimpressionCloseendedquestionsFindcommongroundLearn moreabout thecustomer’swants &needsAlways greetyourcustomerwith a smileWhat canthe productdo for ourcustomer?activelylistenThankyourcustomerSummarize& confirmRefer yourcustomersto the rightpeopleDon’t tellthem how,showthem howMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredMake agoodimpressionEstablishtrust &credibilityBecourteous&attentiveUseMirroringCan Ihelpyou?Know thefeatures,communicatethe benefitsMakeeyecontactCallthem bynameFollow-upOpenendedquestionsPracticemakesperfectCreate“wows”Featuresvs.BenefitsBeproactivePresentyourselfappropriately

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Start with a thank you
  2. Customers are looking for benefits
  3. So what?
  4. Treat each customer as if they are VIPs
  5. Educate your customer
  6. Help your customer understand the benefits
  7. You never get a second chance to make a first impression
  8. Close ended questions
  9. Find common ground
  10. Learn more about the customer’s wants & needs
  11. Always greet your customer with a smile
  12. What can the product do for our customer?
  13. actively listen
  14. Thank your customer
  15. Summarize & confirm
  16. Refer your customers to the right people
  17. Don’t tell them how, show them how
  18. Meeting customers needs
  19. Be knowledgeable about the products & services offered
  20. Make a good impression
  21. Establish trust & credibility
  22. Be courteous & attentive
  23. Use Mirroring
  24. Can I help you?
  25. Know the features, communicate the benefits
  26. Make eye contact
  27. Call them by name
  28. Follow-up
  29. Open ended questions
  30. Practice makes perfect
  31. Create “wows”
  32. Features vs. Benefits
  33. Be proactive
  34. Present yourself appropriately