BeproactivePresentyourselfappropriatelyFeaturesvs.BenefitsactivelylistenSummarize& confirmStart witha thankyouEstablishtrust &credibilityCustomersare lookingfor benefitsDon’t tellthem how,showthem howThankyourcustomerCan Ihelpyou?Becourteous&attentiveEducateyourcustomerUseMirroringPracticemakesperfectMakeeyecontactKnow thefeatures,communicatethe benefitsFollow-upCallthem bynameFindcommongroundMake agoodimpressionHelp yourcustomerunderstandthe benefitsLearn moreabout thecustomer’swants &needsCloseendedquestionsWhat canthe productdo for ourcustomer?Beknowledgeableabout theproducts &services offeredMeetingcustomersneedsAlways greetyourcustomerwith a smileRefer yourcustomersto the rightpeopleTreat eachcustomeras if theyare VIPsOpenendedquestionsCreate“wows”You neverget a secondchance tomake a firstimpressionSowhat?BeproactivePresentyourselfappropriatelyFeaturesvs.BenefitsactivelylistenSummarize& confirmStart witha thankyouEstablishtrust &credibilityCustomersare lookingfor benefitsDon’t tellthem how,showthem howThankyourcustomerCan Ihelpyou?Becourteous&attentiveEducateyourcustomerUseMirroringPracticemakesperfectMakeeyecontactKnow thefeatures,communicatethe benefitsFollow-upCallthem bynameFindcommongroundMake agoodimpressionHelp yourcustomerunderstandthe benefitsLearn moreabout thecustomer’swants &needsCloseendedquestionsWhat canthe productdo for ourcustomer?Beknowledgeableabout theproducts &services offeredMeetingcustomersneedsAlways greetyourcustomerwith a smileRefer yourcustomersto the rightpeopleTreat eachcustomeras if theyare VIPsOpenendedquestionsCreate“wows”You neverget a secondchance tomake a firstimpressionSowhat?

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be proactive
  2. Present yourself appropriately
  3. Features vs. Benefits
  4. actively listen
  5. Summarize & confirm
  6. Start with a thank you
  7. Establish trust & credibility
  8. Customers are looking for benefits
  9. Don’t tell them how, show them how
  10. Thank your customer
  11. Can I help you?
  12. Be courteous & attentive
  13. Educate your customer
  14. Use Mirroring
  15. Practice makes perfect
  16. Make eye contact
  17. Know the features, communicate the benefits
  18. Follow-up
  19. Call them by name
  20. Find common ground
  21. Make a good impression
  22. Help your customer understand the benefits
  23. Learn more about the customer’s wants & needs
  24. Close ended questions
  25. What can the product do for our customer?
  26. Be knowledgeable about the products & services offered
  27. Meeting customers needs
  28. Always greet your customer with a smile
  29. Refer your customers to the right people
  30. Treat each customer as if they are VIPs
  31. Open ended questions
  32. Create “wows”
  33. You never get a second chance to make a first impression
  34. So what?