(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Open ended questions
Customers are looking for benefits
So what?
Find common ground
Refer your customers to the right people
Help your customer understand the benefits
What can the product do for our customer?
Be courteous & attentive
Know the features, communicate the benefits
Be proactive
Educate your customer
Practice makes perfect
Treat each customer as if they are VIPs
Meeting customers needs
Start with a thank you
Call them by name
actively listen
Present yourself appropriately
You never get a second chance to make a first impression
Learn more about the customer’s wants & needs
Close ended questions
Features vs. Benefits
Establish trust & credibility
Create “wows”
Can I help you?
Make a good impression
Make eye contact
Thank your customer
Always greet your customer with a smile
Don’t tell them how, show them how
Follow-up
Be knowledgeable about the products & services offered
