Help yourcustomerunderstandthe benefitsAlways greetyourcustomerwith a smileCustomersare lookingfor benefitsFollow-upDon’t tellthem how,showthem howBeknowledgeableabout theproducts &services offeredBeproactiveOpenendedquestionsactivelylistenMeetingcustomersneedsWhat canthe productdo for ourcustomer?You neverget a secondchance tomake a firstimpressionUseMirroringEstablishtrust &credibilityCan Ihelpyou?PracticemakesperfectRefer yourcustomersto the rightpeopleKnow thefeatures,communicatethe benefitsCallthem bynameLearn moreabout thecustomer’swants &needsEducateyourcustomerMakeeyecontactCloseendedquestionsPresentyourselfappropriatelyFeaturesvs.BenefitsBecourteous&attentiveMake agoodimpressionSowhat?Start witha thankyouTreat eachcustomeras if theyare VIPsSummarize& confirmCreate“wows”ThankyourcustomerFindcommongroundHelp yourcustomerunderstandthe benefitsAlways greetyourcustomerwith a smileCustomersare lookingfor benefitsFollow-upDon’t tellthem how,showthem howBeknowledgeableabout theproducts &services offeredBeproactiveOpenendedquestionsactivelylistenMeetingcustomersneedsWhat canthe productdo for ourcustomer?You neverget a secondchance tomake a firstimpressionUseMirroringEstablishtrust &credibilityCan Ihelpyou?PracticemakesperfectRefer yourcustomersto the rightpeopleKnow thefeatures,communicatethe benefitsCallthem bynameLearn moreabout thecustomer’swants &needsEducateyourcustomerMakeeyecontactCloseendedquestionsPresentyourselfappropriatelyFeaturesvs.BenefitsBecourteous&attentiveMake agoodimpressionSowhat?Start witha thankyouTreat eachcustomeras if theyare VIPsSummarize& confirmCreate“wows”ThankyourcustomerFindcommonground

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help your customer understand the benefits
  2. Always greet your customer with a smile
  3. Customers are looking for benefits
  4. Follow-up
  5. Don’t tell them how, show them how
  6. Be knowledgeable about the products & services offered
  7. Be proactive
  8. Open ended questions
  9. actively listen
  10. Meeting customers needs
  11. What can the product do for our customer?
  12. You never get a second chance to make a first impression
  13. Use Mirroring
  14. Establish trust & credibility
  15. Can I help you?
  16. Practice makes perfect
  17. Refer your customers to the right people
  18. Know the features, communicate the benefits
  19. Call them by name
  20. Learn more about the customer’s wants & needs
  21. Educate your customer
  22. Make eye contact
  23. Close ended questions
  24. Present yourself appropriately
  25. Features vs. Benefits
  26. Be courteous & attentive
  27. Make a good impression
  28. So what?
  29. Start with a thank you
  30. Treat each customer as if they are VIPs
  31. Summarize & confirm
  32. Create “wows”
  33. Thank your customer
  34. Find common ground