Beknowledgeableabout theproducts &services offeredOpenendedquestionsCreate“wows”Establishtrust &credibilityCallthem bynameCloseendedquestionsFindcommongroundTreat eachcustomeras if theyare VIPsLearn moreabout thecustomer’swants &needsPresentyourselfappropriatelyBeproactiveAlways greetyourcustomerwith a smileKnow thefeatures,communicatethe benefitsEducateyourcustomerStart witha thankyouMake agoodimpressionCan Ihelpyou?MakeeyecontactRefer yourcustomersto the rightpeopleWhat canthe productdo for ourcustomer?PracticemakesperfectThankyourcustomerDon’t tellthem how,showthem howMeetingcustomersneedsUseMirroringSummarize& confirmCustomersare lookingfor benefitsHelp yourcustomerunderstandthe benefitsactivelylistenFollow-upSowhat?Becourteous&attentiveYou neverget a secondchance tomake a firstimpressionFeaturesvs.BenefitsBeknowledgeableabout theproducts &services offeredOpenendedquestionsCreate“wows”Establishtrust &credibilityCallthem bynameCloseendedquestionsFindcommongroundTreat eachcustomeras if theyare VIPsLearn moreabout thecustomer’swants &needsPresentyourselfappropriatelyBeproactiveAlways greetyourcustomerwith a smileKnow thefeatures,communicatethe benefitsEducateyourcustomerStart witha thankyouMake agoodimpressionCan Ihelpyou?MakeeyecontactRefer yourcustomersto the rightpeopleWhat canthe productdo for ourcustomer?PracticemakesperfectThankyourcustomerDon’t tellthem how,showthem howMeetingcustomersneedsUseMirroringSummarize& confirmCustomersare lookingfor benefitsHelp yourcustomerunderstandthe benefitsactivelylistenFollow-upSowhat?Becourteous&attentiveYou neverget a secondchance tomake a firstimpressionFeaturesvs.Benefits

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be knowledgeable about the products & services offered
  2. Open ended questions
  3. Create “wows”
  4. Establish trust & credibility
  5. Call them by name
  6. Close ended questions
  7. Find common ground
  8. Treat each customer as if they are VIPs
  9. Learn more about the customer’s wants & needs
  10. Present yourself appropriately
  11. Be proactive
  12. Always greet your customer with a smile
  13. Know the features, communicate the benefits
  14. Educate your customer
  15. Start with a thank you
  16. Make a good impression
  17. Can I help you?
  18. Make eye contact
  19. Refer your customers to the right people
  20. What can the product do for our customer?
  21. Practice makes perfect
  22. Thank your customer
  23. Don’t tell them how, show them how
  24. Meeting customers needs
  25. Use Mirroring
  26. Summarize & confirm
  27. Customers are looking for benefits
  28. Help your customer understand the benefits
  29. actively listen
  30. Follow-up
  31. So what?
  32. Be courteous & attentive
  33. You never get a second chance to make a first impression
  34. Features vs. Benefits