PracticemakesperfectFollow-upCallthem bynameEstablishtrust &credibilityactivelylistenHelp yourcustomerunderstandthe benefitsTreat eachcustomeras if theyare VIPsPresentyourselfappropriatelyRefer yourcustomersto the rightpeopleMake agoodimpressionStart witha thankyouEducateyourcustomerCreate“wows”UseMirroringSummarize& confirmWhat canthe productdo for ourcustomer?Always greetyourcustomerwith a smileFeaturesvs.BenefitsFindcommongroundCan Ihelpyou?OpenendedquestionsMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredLearn moreabout thecustomer’swants &needsYou neverget a secondchance tomake a firstimpressionMakeeyecontactThankyourcustomerBeproactiveDon’t tellthem how,showthem howBecourteous&attentiveSowhat?Customersare lookingfor benefitsKnow thefeatures,communicatethe benefitsCloseendedquestionsPracticemakesperfectFollow-upCallthem bynameEstablishtrust &credibilityactivelylistenHelp yourcustomerunderstandthe benefitsTreat eachcustomeras if theyare VIPsPresentyourselfappropriatelyRefer yourcustomersto the rightpeopleMake agoodimpressionStart witha thankyouEducateyourcustomerCreate“wows”UseMirroringSummarize& confirmWhat canthe productdo for ourcustomer?Always greetyourcustomerwith a smileFeaturesvs.BenefitsFindcommongroundCan Ihelpyou?OpenendedquestionsMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredLearn moreabout thecustomer’swants &needsYou neverget a secondchance tomake a firstimpressionMakeeyecontactThankyourcustomerBeproactiveDon’t tellthem how,showthem howBecourteous&attentiveSowhat?Customersare lookingfor benefitsKnow thefeatures,communicatethe benefitsCloseendedquestions

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Practice makes perfect
  2. Follow-up
  3. Call them by name
  4. Establish trust & credibility
  5. actively listen
  6. Help your customer understand the benefits
  7. Treat each customer as if they are VIPs
  8. Present yourself appropriately
  9. Refer your customers to the right people
  10. Make a good impression
  11. Start with a thank you
  12. Educate your customer
  13. Create “wows”
  14. Use Mirroring
  15. Summarize & confirm
  16. What can the product do for our customer?
  17. Always greet your customer with a smile
  18. Features vs. Benefits
  19. Find common ground
  20. Can I help you?
  21. Open ended questions
  22. Meeting customers needs
  23. Be knowledgeable about the products & services offered
  24. Learn more about the customer’s wants & needs
  25. You never get a second chance to make a first impression
  26. Make eye contact
  27. Thank your customer
  28. Be proactive
  29. Don’t tell them how, show them how
  30. Be courteous & attentive
  31. So what?
  32. Customers are looking for benefits
  33. Know the features, communicate the benefits
  34. Close ended questions