Becourteous&attentiveUseMirroringHelp yourcustomerunderstandthe benefitsPresentyourselfappropriatelyPracticemakesperfectKnow thefeatures,communicatethe benefitsCloseendedquestionsSummarize& confirmEstablishtrust &credibilityStart witha thankyouCan Ihelpyou?Treat eachcustomeras if theyare VIPsOpenendedquestionsMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredYou neverget a secondchance tomake a firstimpressionDon’t tellthem how,showthem howMakeeyecontactCreate“wows”Always greetyourcustomerwith a smileEducateyourcustomerRefer yourcustomersto the rightpeopleThankyourcustomeractivelylistenSowhat?Featuresvs.BenefitsWhat canthe productdo for ourcustomer?BeproactiveCallthem bynameLearn moreabout thecustomer’swants &needsFollow-upFindcommongroundMake agoodimpressionCustomersare lookingfor benefitsBecourteous&attentiveUseMirroringHelp yourcustomerunderstandthe benefitsPresentyourselfappropriatelyPracticemakesperfectKnow thefeatures,communicatethe benefitsCloseendedquestionsSummarize& confirmEstablishtrust &credibilityStart witha thankyouCan Ihelpyou?Treat eachcustomeras if theyare VIPsOpenendedquestionsMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredYou neverget a secondchance tomake a firstimpressionDon’t tellthem how,showthem howMakeeyecontactCreate“wows”Always greetyourcustomerwith a smileEducateyourcustomerRefer yourcustomersto the rightpeopleThankyourcustomeractivelylistenSowhat?Featuresvs.BenefitsWhat canthe productdo for ourcustomer?BeproactiveCallthem bynameLearn moreabout thecustomer’swants &needsFollow-upFindcommongroundMake agoodimpressionCustomersare lookingfor benefits

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be courteous & attentive
  2. Use Mirroring
  3. Help your customer understand the benefits
  4. Present yourself appropriately
  5. Practice makes perfect
  6. Know the features, communicate the benefits
  7. Close ended questions
  8. Summarize & confirm
  9. Establish trust & credibility
  10. Start with a thank you
  11. Can I help you?
  12. Treat each customer as if they are VIPs
  13. Open ended questions
  14. Meeting customers needs
  15. Be knowledgeable about the products & services offered
  16. You never get a second chance to make a first impression
  17. Don’t tell them how, show them how
  18. Make eye contact
  19. Create “wows”
  20. Always greet your customer with a smile
  21. Educate your customer
  22. Refer your customers to the right people
  23. Thank your customer
  24. actively listen
  25. So what?
  26. Features vs. Benefits
  27. What can the product do for our customer?
  28. Be proactive
  29. Call them by name
  30. Learn more about the customer’s wants & needs
  31. Follow-up
  32. Find common ground
  33. Make a good impression
  34. Customers are looking for benefits