(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Help your customer understand the benefits
Summarize & confirm
Open ended questions
Call them by name
Can I help you?
Customers are looking for benefits
Learn more about the customer’s wants & needs
Educate your customer
Close ended questions
Be courteous & attentive
Find common ground
Treat each customer as if they are VIPs
What can the product do for our customer?
Make a good impression
Be proactive
Start with a thank you
Present yourself appropriately
Make eye contact
Use Mirroring
Establish trust & credibility
actively listen
Refer your customers to the right people
Thank your customer
Always greet your customer with a smile
You never get a second chance to make a first impression
So what?
Create “wows”
Practice makes perfect
Meeting customers needs
Follow-up
Don’t tell them how, show them how
Be knowledgeable about the products & services offered
