Always greetyourcustomerwith a smileUseMirroringBeknowledgeableabout theproducts &services offeredPracticemakesperfectWhat canthe productdo for ourcustomer?Refer yourcustomersto the rightpeopleCreate“wows”You neverget a secondchance tomake a firstimpressionFindcommongroundCan Ihelpyou?OpenendedquestionsEducateyourcustomerMeetingcustomersneedsEstablishtrust &credibilityCustomersare lookingfor benefitsLearn moreabout thecustomer’swants &needsCallthem bynameSowhat?CloseendedquestionsactivelylistenDon’t tellthem how,showthem howKnow thefeatures,communicatethe benefitsMakeeyecontactThankyourcustomerStart witha thankyouBecourteous&attentiveFeaturesvs.BenefitsFollow-upMake agoodimpressionPresentyourselfappropriatelySummarize& confirmTreat eachcustomeras if theyare VIPsBeproactiveHelp yourcustomerunderstandthe benefitsAlways greetyourcustomerwith a smileUseMirroringBeknowledgeableabout theproducts &services offeredPracticemakesperfectWhat canthe productdo for ourcustomer?Refer yourcustomersto the rightpeopleCreate“wows”You neverget a secondchance tomake a firstimpressionFindcommongroundCan Ihelpyou?OpenendedquestionsEducateyourcustomerMeetingcustomersneedsEstablishtrust &credibilityCustomersare lookingfor benefitsLearn moreabout thecustomer’swants &needsCallthem bynameSowhat?CloseendedquestionsactivelylistenDon’t tellthem how,showthem howKnow thefeatures,communicatethe benefitsMakeeyecontactThankyourcustomerStart witha thankyouBecourteous&attentiveFeaturesvs.BenefitsFollow-upMake agoodimpressionPresentyourselfappropriatelySummarize& confirmTreat eachcustomeras if theyare VIPsBeproactiveHelp yourcustomerunderstandthe benefits

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always greet your customer with a smile
  2. Use Mirroring
  3. Be knowledgeable about the products & services offered
  4. Practice makes perfect
  5. What can the product do for our customer?
  6. Refer your customers to the right people
  7. Create “wows”
  8. You never get a second chance to make a first impression
  9. Find common ground
  10. Can I help you?
  11. Open ended questions
  12. Educate your customer
  13. Meeting customers needs
  14. Establish trust & credibility
  15. Customers are looking for benefits
  16. Learn more about the customer’s wants & needs
  17. Call them by name
  18. So what?
  19. Close ended questions
  20. actively listen
  21. Don’t tell them how, show them how
  22. Know the features, communicate the benefits
  23. Make eye contact
  24. Thank your customer
  25. Start with a thank you
  26. Be courteous & attentive
  27. Features vs. Benefits
  28. Follow-up
  29. Make a good impression
  30. Present yourself appropriately
  31. Summarize & confirm
  32. Treat each customer as if they are VIPs
  33. Be proactive
  34. Help your customer understand the benefits