Beknowledgeableabout theproducts &services offeredMake agoodimpressionCan Ihelpyou?Callthem bynameMeetingcustomersneedsDon’t tellthem how,showthem howMakeeyecontactCustomersare lookingfor benefitsHelp yourcustomerunderstandthe benefitsEstablishtrust &credibilityYou neverget a secondchance tomake a firstimpressionEducateyourcustomerRefer yourcustomersto the rightpeopleFollow-upLearn moreabout thecustomer’swants &needsStart witha thankyouTreat eachcustomeras if theyare VIPsFindcommongroundUseMirroringBeproactiveKnow thefeatures,communicatethe benefitsThankyourcustomerCloseendedquestionsCreate“wows”activelylistenOpenendedquestionsWhat canthe productdo for ourcustomer?Summarize& confirmPracticemakesperfectAlways greetyourcustomerwith a smilePresentyourselfappropriatelySowhat?Featuresvs.BenefitsBecourteous&attentiveBeknowledgeableabout theproducts &services offeredMake agoodimpressionCan Ihelpyou?Callthem bynameMeetingcustomersneedsDon’t tellthem how,showthem howMakeeyecontactCustomersare lookingfor benefitsHelp yourcustomerunderstandthe benefitsEstablishtrust &credibilityYou neverget a secondchance tomake a firstimpressionEducateyourcustomerRefer yourcustomersto the rightpeopleFollow-upLearn moreabout thecustomer’swants &needsStart witha thankyouTreat eachcustomeras if theyare VIPsFindcommongroundUseMirroringBeproactiveKnow thefeatures,communicatethe benefitsThankyourcustomerCloseendedquestionsCreate“wows”activelylistenOpenendedquestionsWhat canthe productdo for ourcustomer?Summarize& confirmPracticemakesperfectAlways greetyourcustomerwith a smilePresentyourselfappropriatelySowhat?Featuresvs.BenefitsBecourteous&attentive

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be knowledgeable about the products & services offered
  2. Make a good impression
  3. Can I help you?
  4. Call them by name
  5. Meeting customers needs
  6. Don’t tell them how, show them how
  7. Make eye contact
  8. Customers are looking for benefits
  9. Help your customer understand the benefits
  10. Establish trust & credibility
  11. You never get a second chance to make a first impression
  12. Educate your customer
  13. Refer your customers to the right people
  14. Follow-up
  15. Learn more about the customer’s wants & needs
  16. Start with a thank you
  17. Treat each customer as if they are VIPs
  18. Find common ground
  19. Use Mirroring
  20. Be proactive
  21. Know the features, communicate the benefits
  22. Thank your customer
  23. Close ended questions
  24. Create “wows”
  25. actively listen
  26. Open ended questions
  27. What can the product do for our customer?
  28. Summarize & confirm
  29. Practice makes perfect
  30. Always greet your customer with a smile
  31. Present yourself appropriately
  32. So what?
  33. Features vs. Benefits
  34. Be courteous & attentive