You neverget a secondchance tomake a firstimpressionWhat canthe productdo for ourcustomer?BeproactiveFindcommongroundStart witha thankyouCustomersare lookingfor benefitsSowhat?Can Ihelpyou?Create“wows”activelylistenOpenendedquestionsTreat eachcustomeras if theyare VIPsAlways greetyourcustomerwith a smileCallthem bynameUseMirroringPresentyourselfappropriatelyHelp yourcustomerunderstandthe benefitsCloseendedquestionsThankyourcustomerDon’t tellthem how,showthem howKnow thefeatures,communicatethe benefitsMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredPracticemakesperfectFollow-upMakeeyecontactMake agoodimpressionEstablishtrust &credibilityFeaturesvs.BenefitsLearn moreabout thecustomer’swants &needsBecourteous&attentiveSummarize& confirmRefer yourcustomersto the rightpeopleEducateyourcustomerYou neverget a secondchance tomake a firstimpressionWhat canthe productdo for ourcustomer?BeproactiveFindcommongroundStart witha thankyouCustomersare lookingfor benefitsSowhat?Can Ihelpyou?Create“wows”activelylistenOpenendedquestionsTreat eachcustomeras if theyare VIPsAlways greetyourcustomerwith a smileCallthem bynameUseMirroringPresentyourselfappropriatelyHelp yourcustomerunderstandthe benefitsCloseendedquestionsThankyourcustomerDon’t tellthem how,showthem howKnow thefeatures,communicatethe benefitsMeetingcustomersneedsBeknowledgeableabout theproducts &services offeredPracticemakesperfectFollow-upMakeeyecontactMake agoodimpressionEstablishtrust &credibilityFeaturesvs.BenefitsLearn moreabout thecustomer’swants &needsBecourteous&attentiveSummarize& confirmRefer yourcustomersto the rightpeopleEducateyourcustomer

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You never get a second chance to make a first impression
  2. What can the product do for our customer?
  3. Be proactive
  4. Find common ground
  5. Start with a thank you
  6. Customers are looking for benefits
  7. So what?
  8. Can I help you?
  9. Create “wows”
  10. actively listen
  11. Open ended questions
  12. Treat each customer as if they are VIPs
  13. Always greet your customer with a smile
  14. Call them by name
  15. Use Mirroring
  16. Present yourself appropriately
  17. Help your customer understand the benefits
  18. Close ended questions
  19. Thank your customer
  20. Don’t tell them how, show them how
  21. Know the features, communicate the benefits
  22. Meeting customers needs
  23. Be knowledgeable about the products & services offered
  24. Practice makes perfect
  25. Follow-up
  26. Make eye contact
  27. Make a good impression
  28. Establish trust & credibility
  29. Features vs. Benefits
  30. Learn more about the customer’s wants & needs
  31. Be courteous & attentive
  32. Summarize & confirm
  33. Refer your customers to the right people
  34. Educate your customer