ThankyourcustomerWhat canthe productdo for ourcustomer?Customersare lookingfor benefitsMakeeyecontactSowhat?Help yourcustomerunderstandthe benefitsSummarize& confirmOpenendedquestionsMeetingcustomersneedsFeaturesvs.BenefitsCan Ihelpyou?PresentyourselfappropriatelyactivelylistenBecourteous&attentivePracticemakesperfectYou neverget a secondchance tomake a firstimpressionUseMirroringRefer yourcustomersto the rightpeopleDon’t tellthem how,showthem howTreat eachcustomeras if theyare VIPsMake agoodimpressionFindcommongroundEducateyourcustomerStart witha thankyouFollow-upEstablishtrust &credibilityAlways greetyourcustomerwith a smileCallthem bynameBeknowledgeableabout theproducts &services offeredCloseendedquestionsLearn moreabout thecustomer’swants &needsKnow thefeatures,communicatethe benefitsBeproactiveCreate“wows”ThankyourcustomerWhat canthe productdo for ourcustomer?Customersare lookingfor benefitsMakeeyecontactSowhat?Help yourcustomerunderstandthe benefitsSummarize& confirmOpenendedquestionsMeetingcustomersneedsFeaturesvs.BenefitsCan Ihelpyou?PresentyourselfappropriatelyactivelylistenBecourteous&attentivePracticemakesperfectYou neverget a secondchance tomake a firstimpressionUseMirroringRefer yourcustomersto the rightpeopleDon’t tellthem how,showthem howTreat eachcustomeras if theyare VIPsMake agoodimpressionFindcommongroundEducateyourcustomerStart witha thankyouFollow-upEstablishtrust &credibilityAlways greetyourcustomerwith a smileCallthem bynameBeknowledgeableabout theproducts &services offeredCloseendedquestionsLearn moreabout thecustomer’swants &needsKnow thefeatures,communicatethe benefitsBeproactiveCreate“wows”

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Thank your customer
  2. What can the product do for our customer?
  3. Customers are looking for benefits
  4. Make eye contact
  5. So what?
  6. Help your customer understand the benefits
  7. Summarize & confirm
  8. Open ended questions
  9. Meeting customers needs
  10. Features vs. Benefits
  11. Can I help you?
  12. Present yourself appropriately
  13. actively listen
  14. Be courteous & attentive
  15. Practice makes perfect
  16. You never get a second chance to make a first impression
  17. Use Mirroring
  18. Refer your customers to the right people
  19. Don’t tell them how, show them how
  20. Treat each customer as if they are VIPs
  21. Make a good impression
  22. Find common ground
  23. Educate your customer
  24. Start with a thank you
  25. Follow-up
  26. Establish trust & credibility
  27. Always greet your customer with a smile
  28. Call them by name
  29. Be knowledgeable about the products & services offered
  30. Close ended questions
  31. Learn more about the customer’s wants & needs
  32. Know the features, communicate the benefits
  33. Be proactive
  34. Create “wows”