Beknowledgeableabout theproducts &services offeredSummarize& confirmCan Ihelpyou?Make agoodimpressionAlways greetyourcustomerwith a smileDon’t tellthem how,showthem howOpenendedquestionsEducateyourcustomerMakeeyecontactEstablishtrust &credibilityactivelylistenCallthem bynameBecourteous&attentiveStart witha thankyouBeproactiveFindcommongroundHelp yourcustomerunderstandthe benefitsRefer yourcustomersto the rightpeopleCloseendedquestionsThankyourcustomerFollow-upTreat eachcustomeras if theyare VIPsFeaturesvs.BenefitsLearn moreabout thecustomer’swants &needsPresentyourselfappropriatelyCustomersare lookingfor benefitsWhat canthe productdo for ourcustomer?UseMirroringCreate“wows”You neverget a secondchance tomake a firstimpressionPracticemakesperfectKnow thefeatures,communicatethe benefitsMeetingcustomersneedsSowhat?Beknowledgeableabout theproducts &services offeredSummarize& confirmCan Ihelpyou?Make agoodimpressionAlways greetyourcustomerwith a smileDon’t tellthem how,showthem howOpenendedquestionsEducateyourcustomerMakeeyecontactEstablishtrust &credibilityactivelylistenCallthem bynameBecourteous&attentiveStart witha thankyouBeproactiveFindcommongroundHelp yourcustomerunderstandthe benefitsRefer yourcustomersto the rightpeopleCloseendedquestionsThankyourcustomerFollow-upTreat eachcustomeras if theyare VIPsFeaturesvs.BenefitsLearn moreabout thecustomer’swants &needsPresentyourselfappropriatelyCustomersare lookingfor benefitsWhat canthe productdo for ourcustomer?UseMirroringCreate“wows”You neverget a secondchance tomake a firstimpressionPracticemakesperfectKnow thefeatures,communicatethe benefitsMeetingcustomersneedsSowhat?

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be knowledgeable about the products & services offered
  2. Summarize & confirm
  3. Can I help you?
  4. Make a good impression
  5. Always greet your customer with a smile
  6. Don’t tell them how, show them how
  7. Open ended questions
  8. Educate your customer
  9. Make eye contact
  10. Establish trust & credibility
  11. actively listen
  12. Call them by name
  13. Be courteous & attentive
  14. Start with a thank you
  15. Be proactive
  16. Find common ground
  17. Help your customer understand the benefits
  18. Refer your customers to the right people
  19. Close ended questions
  20. Thank your customer
  21. Follow-up
  22. Treat each customer as if they are VIPs
  23. Features vs. Benefits
  24. Learn more about the customer’s wants & needs
  25. Present yourself appropriately
  26. Customers are looking for benefits
  27. What can the product do for our customer?
  28. Use Mirroring
  29. Create “wows”
  30. You never get a second chance to make a first impression
  31. Practice makes perfect
  32. Know the features, communicate the benefits
  33. Meeting customers needs
  34. So what?