Create“wows”Always greetyourcustomerwith a smilePracticemakesperfectTreat eachcustomeras if theyare VIPsLearn moreabout thecustomer’swants &needsSummarize& confirmCustomersare lookingfor benefitsFindcommongroundBeproactiveFeaturesvs.BenefitsRefer yourcustomersto the rightpeopleBeknowledgeableabout theproducts &services offeredSowhat?MeetingcustomersneedsactivelylistenCloseendedquestionsCan Ihelpyou?You neverget a secondchance tomake a firstimpressionBecourteous&attentiveMake agoodimpressionEstablishtrust &credibilityKnow thefeatures,communicatethe benefitsThankyourcustomerHelp yourcustomerunderstandthe benefitsOpenendedquestionsEducateyourcustomerWhat canthe productdo for ourcustomer?Start witha thankyouCallthem bynamePresentyourselfappropriatelyUseMirroringFollow-upMakeeyecontactDon’t tellthem how,showthem howCreate“wows”Always greetyourcustomerwith a smilePracticemakesperfectTreat eachcustomeras if theyare VIPsLearn moreabout thecustomer’swants &needsSummarize& confirmCustomersare lookingfor benefitsFindcommongroundBeproactiveFeaturesvs.BenefitsRefer yourcustomersto the rightpeopleBeknowledgeableabout theproducts &services offeredSowhat?MeetingcustomersneedsactivelylistenCloseendedquestionsCan Ihelpyou?You neverget a secondchance tomake a firstimpressionBecourteous&attentiveMake agoodimpressionEstablishtrust &credibilityKnow thefeatures,communicatethe benefitsThankyourcustomerHelp yourcustomerunderstandthe benefitsOpenendedquestionsEducateyourcustomerWhat canthe productdo for ourcustomer?Start witha thankyouCallthem bynamePresentyourselfappropriatelyUseMirroringFollow-upMakeeyecontactDon’t tellthem how,showthem how

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create “wows”
  2. Always greet your customer with a smile
  3. Practice makes perfect
  4. Treat each customer as if they are VIPs
  5. Learn more about the customer’s wants & needs
  6. Summarize & confirm
  7. Customers are looking for benefits
  8. Find common ground
  9. Be proactive
  10. Features vs. Benefits
  11. Refer your customers to the right people
  12. Be knowledgeable about the products & services offered
  13. So what?
  14. Meeting customers needs
  15. actively listen
  16. Close ended questions
  17. Can I help you?
  18. You never get a second chance to make a first impression
  19. Be courteous & attentive
  20. Make a good impression
  21. Establish trust & credibility
  22. Know the features, communicate the benefits
  23. Thank your customer
  24. Help your customer understand the benefits
  25. Open ended questions
  26. Educate your customer
  27. What can the product do for our customer?
  28. Start with a thank you
  29. Call them by name
  30. Present yourself appropriately
  31. Use Mirroring
  32. Follow-up
  33. Make eye contact
  34. Don’t tell them how, show them how