(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Features vs. Benefits
Learn more about the customer’s wants & needs
Start with a thank you
Educate your customer
Know the features, communicate the benefits
So what?
Always greet your customer with a smile
Close ended questions
Meeting customers needs
Customers are looking for benefits
Make a good impression
Find common ground
Can I help you?
Establish trust & credibility
Create “wows”
actively listen
Use Mirroring
Present yourself appropriately
Be proactive
Follow-up
What can the product do for our customer?
Help your customer understand the benefits
Treat each customer as if they are VIPs
Practice makes perfect
Be courteous & attentive
Summarize & confirm
You never get a second chance to make a first impression
Refer your customers to the right people
Don’t tell them how, show them how
Make eye contact
Call them by name
Thank your customer
Be knowledgeable about the products & services offered