Help yourcustomerunderstandthe benefitsEducateyourcustomerCreate“wows”BeproactiveLearn moreabout thecustomer’swants &needsFollow-upRefer yourcustomersto the rightpeopleWhat canthe productdo for ourcustomer?Beknowledgeableabout theproducts &services offeredUseMirroringMake agoodimpressionOpenendedquestionsCloseendedquestionsCustomersare lookingfor benefitsAlways greetyourcustomerwith a smileFeaturesvs.BenefitsCan Ihelpyou?Know thefeatures,communicatethe benefitsPresentyourselfappropriatelyThankyourcustomerYou neverget a secondchance tomake a firstimpressionMeetingcustomersneedsSowhat?FindcommongroundEstablishtrust &credibilityDon’t tellthem how,showthem howPracticemakesperfectCallthem bynameactivelylistenStart witha thankyouMakeeyecontactSummarize& confirmBecourteous&attentiveTreat eachcustomeras if theyare VIPsHelp yourcustomerunderstandthe benefitsEducateyourcustomerCreate“wows”BeproactiveLearn moreabout thecustomer’swants &needsFollow-upRefer yourcustomersto the rightpeopleWhat canthe productdo for ourcustomer?Beknowledgeableabout theproducts &services offeredUseMirroringMake agoodimpressionOpenendedquestionsCloseendedquestionsCustomersare lookingfor benefitsAlways greetyourcustomerwith a smileFeaturesvs.BenefitsCan Ihelpyou?Know thefeatures,communicatethe benefitsPresentyourselfappropriatelyThankyourcustomerYou neverget a secondchance tomake a firstimpressionMeetingcustomersneedsSowhat?FindcommongroundEstablishtrust &credibilityDon’t tellthem how,showthem howPracticemakesperfectCallthem bynameactivelylistenStart witha thankyouMakeeyecontactSummarize& confirmBecourteous&attentiveTreat eachcustomeras if theyare VIPs

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Help your customer understand the benefits
  2. Educate your customer
  3. Create “wows”
  4. Be proactive
  5. Learn more about the customer’s wants & needs
  6. Follow-up
  7. Refer your customers to the right people
  8. What can the product do for our customer?
  9. Be knowledgeable about the products & services offered
  10. Use Mirroring
  11. Make a good impression
  12. Open ended questions
  13. Close ended questions
  14. Customers are looking for benefits
  15. Always greet your customer with a smile
  16. Features vs. Benefits
  17. Can I help you?
  18. Know the features, communicate the benefits
  19. Present yourself appropriately
  20. Thank your customer
  21. You never get a second chance to make a first impression
  22. Meeting customers needs
  23. So what?
  24. Find common ground
  25. Establish trust & credibility
  26. Don’t tell them how, show them how
  27. Practice makes perfect
  28. Call them by name
  29. actively listen
  30. Start with a thank you
  31. Make eye contact
  32. Summarize & confirm
  33. Be courteous & attentive
  34. Treat each customer as if they are VIPs