(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call them by name
Help your customer understand the benefits
Don’t tell them how, show them how
Create “wows”
Establish trust & credibility
Make eye contact
Summarize & confirm
Find common ground
Refer your customers to the right people
Open ended questions
So what?
Practice makes perfect
Treat each customer as if they are VIPs
You never get a second chance to make a first impression
Can I help you?
Thank your customer
Always greet your customer with a smile
Start with a thank you
Know the features, communicate the benefits
Meeting customers needs
Be courteous & attentive
Close ended questions
Customers are looking for benefits
Features vs. Benefits
Present yourself appropriately
Be knowledgeable about the products & services offered
