Featuresvs.BenefitsLearn moreabout thecustomer’swants &needsStart witha thankyouEducateyourcustomerKnow thefeatures,communicatethe benefitsSowhat?Always greetyourcustomerwith a smileCloseendedquestionsMeetingcustomersneedsCustomersare lookingfor benefitsMake agoodimpressionFindcommongroundCan Ihelpyou?Establishtrust &credibilityCreate“wows”activelylistenUseMirroringPresentyourselfappropriatelyBeproactiveFollow-upWhat canthe productdo for ourcustomer?Help yourcustomerunderstandthe benefitsTreat eachcustomeras if theyare VIPsPracticemakesperfectBecourteous&attentiveSummarize& confirmYou neverget a secondchance tomake a firstimpressionRefer yourcustomersto the rightpeopleDon’t tellthem how,showthem howMakeeyecontactCallthem bynameThankyourcustomerBeknowledgeableabout theproducts &services offeredOpenendedquestionsFeaturesvs.BenefitsLearn moreabout thecustomer’swants &needsStart witha thankyouEducateyourcustomerKnow thefeatures,communicatethe benefitsSowhat?Always greetyourcustomerwith a smileCloseendedquestionsMeetingcustomersneedsCustomersare lookingfor benefitsMake agoodimpressionFindcommongroundCan Ihelpyou?Establishtrust &credibilityCreate“wows”activelylistenUseMirroringPresentyourselfappropriatelyBeproactiveFollow-upWhat canthe productdo for ourcustomer?Help yourcustomerunderstandthe benefitsTreat eachcustomeras if theyare VIPsPracticemakesperfectBecourteous&attentiveSummarize& confirmYou neverget a secondchance tomake a firstimpressionRefer yourcustomersto the rightpeopleDon’t tellthem how,showthem howMakeeyecontactCallthem bynameThankyourcustomerBeknowledgeableabout theproducts &services offeredOpenendedquestions

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Features vs. Benefits
  2. Learn more about the customer’s wants & needs
  3. Start with a thank you
  4. Educate your customer
  5. Know the features, communicate the benefits
  6. So what?
  7. Always greet your customer with a smile
  8. Close ended questions
  9. Meeting customers needs
  10. Customers are looking for benefits
  11. Make a good impression
  12. Find common ground
  13. Can I help you?
  14. Establish trust & credibility
  15. Create “wows”
  16. actively listen
  17. Use Mirroring
  18. Present yourself appropriately
  19. Be proactive
  20. Follow-up
  21. What can the product do for our customer?
  22. Help your customer understand the benefits
  23. Treat each customer as if they are VIPs
  24. Practice makes perfect
  25. Be courteous & attentive
  26. Summarize & confirm
  27. You never get a second chance to make a first impression
  28. Refer your customers to the right people
  29. Don’t tell them how, show them how
  30. Make eye contact
  31. Call them by name
  32. Thank your customer
  33. Be knowledgeable about the products & services offered
  34. Open ended questions