Becourteous&attentiveKnow thefeatures,communicatethe benefitsLearn moreabout thecustomer’swants &needsAlways greetyourcustomerwith a smileOpenendedquestionsTreat eachcustomeras if theyare VIPsPresentyourselfappropriatelyCan Ihelpyou?MakeeyecontactCloseendedquestionsBeknowledgeableabout theproducts &services offeredMake agoodimpressionCallthem bynameFollow-upFeaturesvs.BenefitsCustomersare lookingfor benefitsactivelylistenWhat canthe productdo for ourcustomer?UseMirroringSummarize& confirmYou neverget a secondchance tomake a firstimpressionDon’t tellthem how,showthem howStart witha thankyouEstablishtrust &credibilityFindcommongroundHelp yourcustomerunderstandthe benefitsPracticemakesperfectThankyourcustomerBeproactiveSowhat?Refer yourcustomersto the rightpeopleEducateyourcustomerMeetingcustomersneedsCreate“wows”Becourteous&attentiveKnow thefeatures,communicatethe benefitsLearn moreabout thecustomer’swants &needsAlways greetyourcustomerwith a smileOpenendedquestionsTreat eachcustomeras if theyare VIPsPresentyourselfappropriatelyCan Ihelpyou?MakeeyecontactCloseendedquestionsBeknowledgeableabout theproducts &services offeredMake agoodimpressionCallthem bynameFollow-upFeaturesvs.BenefitsCustomersare lookingfor benefitsactivelylistenWhat canthe productdo for ourcustomer?UseMirroringSummarize& confirmYou neverget a secondchance tomake a firstimpressionDon’t tellthem how,showthem howStart witha thankyouEstablishtrust &credibilityFindcommongroundHelp yourcustomerunderstandthe benefitsPracticemakesperfectThankyourcustomerBeproactiveSowhat?Refer yourcustomersto the rightpeopleEducateyourcustomerMeetingcustomersneedsCreate“wows”

CARE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be courteous & attentive
  2. Know the features, communicate the benefits
  3. Learn more about the customer’s wants & needs
  4. Always greet your customer with a smile
  5. Open ended questions
  6. Treat each customer as if they are VIPs
  7. Present yourself appropriately
  8. Can I help you?
  9. Make eye contact
  10. Close ended questions
  11. Be knowledgeable about the products & services offered
  12. Make a good impression
  13. Call them by name
  14. Follow-up
  15. Features vs. Benefits
  16. Customers are looking for benefits
  17. actively listen
  18. What can the product do for our customer?
  19. Use Mirroring
  20. Summarize & confirm
  21. You never get a second chance to make a first impression
  22. Don’t tell them how, show them how
  23. Start with a thank you
  24. Establish trust & credibility
  25. Find common ground
  26. Help your customer understand the benefits
  27. Practice makes perfect
  28. Thank your customer
  29. Be proactive
  30. So what?
  31. Refer your customers to the right people
  32. Educate your customer
  33. Meeting customers needs
  34. Create “wows”