This bingo card has a free space and 34 words: Be knowledgeable about the products & services offered, Features vs. Benefits, So what?, Close ended questions, Learn more about the customer’s wants & needs, Open ended questions, What can the product do for our customer?, Help your customer understand the benefits, Meeting customers needs, Practice makes perfect, Customers are looking for benefits, Know the features, communicate the benefits, Summarize & confirm, Establish trust & credibility, actively listen, Start with a thank you, Make eye contact, You never get a second chance to make a first impression, Treat each customer as if they are VIPs, Use Mirroring, Find common ground, Be courteous & attentive, Present yourself appropriately, Always greet your customer with a smile, Call them by name, Educate your customer, Don’t tell them how, show them how, Can I help you?, Make a good impression, Create “wows”, Follow-up, Thank your customer, Refer your customers to the right people and Be proactive.
Fun with BeingBMO | LIFESCAN BRAND PROMOTION BINGO | KDS BINGO | Customer Experience BINGO | Respectful Bingo!
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