80 Callseach dayGave aVirtual highfive on theHuddleAdd newDoctor toServiceDesk TransferBD NOCash toBenefitsSkypedall Leadsfor helpMade 20outbounda dayTransfer5 callsto RPHAddCopaycard tonew ptGave 4fellow co-workers acomplimentOfferedthe Portalto 20 ptsPut in acomplaint inLicenseTrakUnder 5hours ofworktimeComplete 3IEHPAssessmentsSent 3Birthdaycard to ptUseLanguageLineAdd newDoctor toCaretendKeep breaktime lessthen 1 hour40min PerdayAsk fora newDateTook 3paymentsTransferred3 newtherapiesto COEAdd newInsuranceTransfercall toUMPut in 5clinicalfollow upsAdd CCtoBraintreePlaced10orders3 RXneededWorked3 NewptsSent 3Congrats/thinking of you/it was nicetalking to youcardAdd ptsEmail forWelcomeFolder80 Callseach dayGave aVirtual highfive on theHuddleAdd newDoctor toServiceDeskTransferBD NOCash toBenefitsSkypedall Leadsfor helpMade 20outbounda dayTransfer5 callsto RPHAddCopaycard tonew ptGave 4fellow co-workers acomplimentOfferedthe Portalto 20 ptsPut in acomplaint inLicenseTrakUnder 5hours ofworktimeComplete 3IEHPAssessmentsSent 3Birthdaycard to ptUseLanguageLineAdd newDoctor toCaretendKeep breaktime lessthen 1 hour40min PerdayAsk fora newDateTook 3paymentsTransferred3 newtherapiesto COEAdd newInsuranceTransfercall toUMPut in 5clinicalfollow upsAdd CCtoBraintreePlaced10orders3 RXneededWorked3 NewptsSent 3Congrats/thinking of you/it was nicetalking to youcardAdd ptsEmail forWelcomeFolder

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 80 Calls each day
  2. Gave a Virtual high five on the Huddle
  3. Add new Doctor to Service Desk
  4. Transfer BD NO Cash to Benefits
  5. Skyped all Leads for help
  6. Made 20 outbound a day
  7. Transfer 5 calls to RPH
  8. Add Copay card to new pt
  9. Gave 4 fellow co-workers a compliment
  10. Offered the Portal to 20 pts
  11. Put in a complaint in LicenseTrak
  12. Under 5 hours of worktime
  13. Complete 3 IEHP Assessments
  14. Sent 3 Birthday card to pt
  15. Use Language Line
  16. Add new Doctor to Caretend
  17. Keep break time less then 1 hour 40min Per day
  18. Ask for a new Date
  19. Took 3 payments
  20. Transferred 3 new therapies to COE
  21. Add new Insurance
  22. Transfer call to UM
  23. Put in 5 clinical follow ups
  24. Add CC to Braintree
  25. Placed 10 orders
  26. 3 RX needed
  27. Worked 3 New pts
  28. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  29. Add pts Email for Welcome Folder