Took 3paymentsComplete 3IEHPAssessments80 Callseach dayOfferedthe Portalto 20 ptsSent 3Birthdaycard to ptAdd newDoctor toServiceDeskAdd newInsuranceAdd ptsEmail forWelcomeFolder3 RXneededUnder 5hours ofworktimePut in 5clinicalfollow upsMade 20outbounda daySkypedall Leadsfor helpTransferred3 newtherapiesto COEAdd newDoctor toCaretendGave aVirtual highfive on theHuddleTransfer5 callsto RPHPut in acomplaint inLicenseTrakWorked3 Newpts TransferBD NOCash toBenefitsGave 4fellow co-workers acomplimentUseLanguageLineAddCopaycard tonew ptSent 3Congrats/thinking of you/it was nicetalking to youcardTransfercall toUMAsk fora newDatePlaced10ordersAdd CCtoBraintreeKeep breaktime lessthen 1 hour40min PerdayTook 3paymentsComplete 3IEHPAssessments80 Callseach dayOfferedthe Portalto 20 ptsSent 3Birthdaycard to ptAdd newDoctor toServiceDeskAdd newInsuranceAdd ptsEmail forWelcomeFolder3 RXneededUnder 5hours ofworktimePut in 5clinicalfollow upsMade 20outbounda daySkypedall Leadsfor helpTransferred3 newtherapiesto COEAdd newDoctor toCaretendGave aVirtual highfive on theHuddleTransfer5 callsto RPHPut in acomplaint inLicenseTrakWorked3 NewptsTransferBD NOCash toBenefitsGave 4fellow co-workers acomplimentUseLanguageLineAddCopaycard tonew ptSent 3Congrats/thinking of you/it was nicetalking to youcardTransfercall toUMAsk fora newDatePlaced10ordersAdd CCtoBraintreeKeep breaktime lessthen 1 hour40min Perday

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took 3 payments
  2. Complete 3 IEHP Assessments
  3. 80 Calls each day
  4. Offered the Portal to 20 pts
  5. Sent 3 Birthday card to pt
  6. Add new Doctor to Service Desk
  7. Add new Insurance
  8. Add pts Email for Welcome Folder
  9. 3 RX needed
  10. Under 5 hours of worktime
  11. Put in 5 clinical follow ups
  12. Made 20 outbound a day
  13. Skyped all Leads for help
  14. Transferred 3 new therapies to COE
  15. Add new Doctor to Caretend
  16. Gave a Virtual high five on the Huddle
  17. Transfer 5 calls to RPH
  18. Put in a complaint in LicenseTrak
  19. Worked 3 New pts
  20. Transfer BD NO Cash to Benefits
  21. Gave 4 fellow co-workers a compliment
  22. Use Language Line
  23. Add Copay card to new pt
  24. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  25. Transfer call to UM
  26. Ask for a new Date
  27. Placed 10 orders
  28. Add CC to Braintree
  29. Keep break time less then 1 hour 40min Per day