Add CCtoBraintreeOfferedthe Portalto 20 ptsSent 3Congrats/thinking of you/it was nicetalking to youcardUseLanguageLineGave 4fellow co-workers acomplimentAdd newDoctor toCaretendComplete 3IEHPAssessmentsAsk fora newDate TransferBD NOCash toBenefitsPut in acomplaint inLicenseTrakSkypedall Leadsfor helpTransfer5 callsto RPHTook 3paymentsSent 3Birthdaycard to ptAdd ptsEmail forWelcomeFolderUnder 5hours ofworktimePlaced10ordersWorked3 NewptsGave aVirtual highfive on theHuddleTransferred3 newtherapiesto COEPut in 5clinicalfollow ups3 RXneededAdd newDoctor toServiceDeskAdd newInsuranceKeep breaktime lessthen 1 hour40min Perday80 Callseach dayTransfercall toUMMade 20outbounda dayAddCopaycard tonew ptAdd CCtoBraintreeOfferedthe Portalto 20 ptsSent 3Congrats/thinking of you/it was nicetalking to youcardUseLanguageLineGave 4fellow co-workers acomplimentAdd newDoctor toCaretendComplete 3IEHPAssessmentsAsk fora newDateTransferBD NOCash toBenefitsPut in acomplaint inLicenseTrakSkypedall Leadsfor helpTransfer5 callsto RPHTook 3paymentsSent 3Birthdaycard to ptAdd ptsEmail forWelcomeFolderUnder 5hours ofworktimePlaced10ordersWorked3 NewptsGave aVirtual highfive on theHuddleTransferred3 newtherapiesto COEPut in 5clinicalfollow ups3 RXneededAdd newDoctor toServiceDeskAdd newInsuranceKeep breaktime lessthen 1 hour40min Perday80 Callseach dayTransfercall toUMMade 20outbounda dayAddCopaycard tonew pt

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add CC to Braintree
  2. Offered the Portal to 20 pts
  3. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  4. Use Language Line
  5. Gave 4 fellow co-workers a compliment
  6. Add new Doctor to Caretend
  7. Complete 3 IEHP Assessments
  8. Ask for a new Date
  9. Transfer BD NO Cash to Benefits
  10. Put in a complaint in LicenseTrak
  11. Skyped all Leads for help
  12. Transfer 5 calls to RPH
  13. Took 3 payments
  14. Sent 3 Birthday card to pt
  15. Add pts Email for Welcome Folder
  16. Under 5 hours of worktime
  17. Placed 10 orders
  18. Worked 3 New pts
  19. Gave a Virtual high five on the Huddle
  20. Transferred 3 new therapies to COE
  21. Put in 5 clinical follow ups
  22. 3 RX needed
  23. Add new Doctor to Service Desk
  24. Add new Insurance
  25. Keep break time less then 1 hour 40min Per day
  26. 80 Calls each day
  27. Transfer call to UM
  28. Made 20 outbound a day
  29. Add Copay card to new pt