Made 20outbounda dayTransferred3 newtherapiesto COESent 3Birthdaycard to ptPut in acomplaint inLicenseTrakSkypedall Leadsfor helpTransfer5 callsto RPH TransferBD NOCash toBenefitsGave 4fellow co-workers acomplimentAdd CCtoBraintreeAdd newDoctor toServiceDeskAdd ptsEmail forWelcomeFolderAsk fora newDateSent 3Congrats/thinking of you/it was nicetalking to youcard80 Callseach dayUnder 5hours ofworktimeTook 3paymentsOfferedthe Portalto 20 ptsComplete 3IEHPAssessmentsGave aVirtual highfive on theHuddleUseLanguageLinePut in 5clinicalfollow upsAdd newInsuranceKeep breaktime lessthen 1 hour40min PerdayTransfercall toUMAddCopaycard tonew ptAdd newDoctor toCaretendWorked3 NewptsPlaced10orders3 RXneededMade 20outbounda dayTransferred3 newtherapiesto COESent 3Birthdaycard to ptPut in acomplaint inLicenseTrakSkypedall Leadsfor helpTransfer5 callsto RPHTransferBD NOCash toBenefitsGave 4fellow co-workers acomplimentAdd CCtoBraintreeAdd newDoctor toServiceDeskAdd ptsEmail forWelcomeFolderAsk fora newDateSent 3Congrats/thinking of you/it was nicetalking to youcard80 Callseach dayUnder 5hours ofworktimeTook 3paymentsOfferedthe Portalto 20 ptsComplete 3IEHPAssessmentsGave aVirtual highfive on theHuddleUseLanguageLinePut in 5clinicalfollow upsAdd newInsuranceKeep breaktime lessthen 1 hour40min PerdayTransfercall toUMAddCopaycard tonew ptAdd newDoctor toCaretendWorked3 NewptsPlaced10orders3 RXneeded

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Made 20 outbound a day
  2. Transferred 3 new therapies to COE
  3. Sent 3 Birthday card to pt
  4. Put in a complaint in LicenseTrak
  5. Skyped all Leads for help
  6. Transfer 5 calls to RPH
  7. Transfer BD NO Cash to Benefits
  8. Gave 4 fellow co-workers a compliment
  9. Add CC to Braintree
  10. Add new Doctor to Service Desk
  11. Add pts Email for Welcome Folder
  12. Ask for a new Date
  13. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  14. 80 Calls each day
  15. Under 5 hours of worktime
  16. Took 3 payments
  17. Offered the Portal to 20 pts
  18. Complete 3 IEHP Assessments
  19. Gave a Virtual high five on the Huddle
  20. Use Language Line
  21. Put in 5 clinical follow ups
  22. Add new Insurance
  23. Keep break time less then 1 hour 40min Per day
  24. Transfer call to UM
  25. Add Copay card to new pt
  26. Add new Doctor to Caretend
  27. Worked 3 New pts
  28. Placed 10 orders
  29. 3 RX needed