Transfer5 callsto RPHUnder 5hours ofworktimeAdd ptsEmail forWelcomeFolderPut in 5clinicalfollow upsTransfercall toUMTook 3paymentsSent 3Congrats/thinking of you/it was nicetalking to youcard TransferBD NOCash toBenefitsOfferedthe Portalto 20 ptsAdd newInsuranceAddCopaycard tonew ptWorked3 NewptsAdd newDoctor toCaretendUseLanguageLineSent 3Birthdaycard to ptPut in acomplaint inLicenseTrak80 Callseach dayPlaced10ordersComplete 3IEHPAssessmentsMade 20outbounda dayTransferred3 newtherapiesto COEAsk fora newDateAdd CCtoBraintreeGave aVirtual highfive on theHuddleKeep breaktime lessthen 1 hour40min PerdayAdd newDoctor toServiceDesk3 RXneededSkypedall Leadsfor helpGave 4fellow co-workers acomplimentTransfer5 callsto RPHUnder 5hours ofworktimeAdd ptsEmail forWelcomeFolderPut in 5clinicalfollow upsTransfercall toUMTook 3paymentsSent 3Congrats/thinking of you/it was nicetalking to youcardTransferBD NOCash toBenefitsOfferedthe Portalto 20 ptsAdd newInsuranceAddCopaycard tonew ptWorked3 NewptsAdd newDoctor toCaretendUseLanguageLineSent 3Birthdaycard to ptPut in acomplaint inLicenseTrak80 Callseach dayPlaced10ordersComplete 3IEHPAssessmentsMade 20outbounda dayTransferred3 newtherapiesto COEAsk fora newDateAdd CCtoBraintreeGave aVirtual highfive on theHuddleKeep breaktime lessthen 1 hour40min PerdayAdd newDoctor toServiceDesk3 RXneededSkypedall Leadsfor helpGave 4fellow co-workers acompliment

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer 5 calls to RPH
  2. Under 5 hours of worktime
  3. Add pts Email for Welcome Folder
  4. Put in 5 clinical follow ups
  5. Transfer call to UM
  6. Took 3 payments
  7. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  8. Transfer BD NO Cash to Benefits
  9. Offered the Portal to 20 pts
  10. Add new Insurance
  11. Add Copay card to new pt
  12. Worked 3 New pts
  13. Add new Doctor to Caretend
  14. Use Language Line
  15. Sent 3 Birthday card to pt
  16. Put in a complaint in LicenseTrak
  17. 80 Calls each day
  18. Placed 10 orders
  19. Complete 3 IEHP Assessments
  20. Made 20 outbound a day
  21. Transferred 3 new therapies to COE
  22. Ask for a new Date
  23. Add CC to Braintree
  24. Gave a Virtual high five on the Huddle
  25. Keep break time less then 1 hour 40min Per day
  26. Add new Doctor to Service Desk
  27. 3 RX needed
  28. Skyped all Leads for help
  29. Gave 4 fellow co-workers a compliment