Add newDoctor toCaretendAsk fora newDatePlaced10ordersGave 4fellow co-workers acomplimentUnder 5hours ofworktime TransferBD NOCash toBenefits80 Callseach dayAdd ptsEmail forWelcomeFolderWorked3 NewptsPut in acomplaint inLicenseTrakAdd CCtoBraintree3 RXneededSent 3Birthdaycard to ptComplete 3IEHPAssessmentsUseLanguageLineSent 3Congrats/thinking of you/it was nicetalking to youcardOfferedthe Portalto 20 ptsTransferred3 newtherapiesto COETransfer5 callsto RPHTransfercall toUMAdd newDoctor toServiceDeskAddCopaycard tonew ptGave aVirtual highfive on theHuddleTook 3paymentsPut in 5clinicalfollow upsKeep breaktime lessthen 1 hour40min PerdayAdd newInsuranceSkypedall Leadsfor helpMade 20outbounda dayAdd newDoctor toCaretendAsk fora newDatePlaced10ordersGave 4fellow co-workers acomplimentUnder 5hours ofworktimeTransferBD NOCash toBenefits80 Callseach dayAdd ptsEmail forWelcomeFolderWorked3 NewptsPut in acomplaint inLicenseTrakAdd CCtoBraintree3 RXneededSent 3Birthdaycard to ptComplete 3IEHPAssessmentsUseLanguageLineSent 3Congrats/thinking of you/it was nicetalking to youcardOfferedthe Portalto 20 ptsTransferred3 newtherapiesto COETransfer5 callsto RPHTransfercall toUMAdd newDoctor toServiceDeskAddCopaycard tonew ptGave aVirtual highfive on theHuddleTook 3paymentsPut in 5clinicalfollow upsKeep breaktime lessthen 1 hour40min PerdayAdd newInsuranceSkypedall Leadsfor helpMade 20outbounda day

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add new Doctor to Caretend
  2. Ask for a new Date
  3. Placed 10 orders
  4. Gave 4 fellow co-workers a compliment
  5. Under 5 hours of worktime
  6. Transfer BD NO Cash to Benefits
  7. 80 Calls each day
  8. Add pts Email for Welcome Folder
  9. Worked 3 New pts
  10. Put in a complaint in LicenseTrak
  11. Add CC to Braintree
  12. 3 RX needed
  13. Sent 3 Birthday card to pt
  14. Complete 3 IEHP Assessments
  15. Use Language Line
  16. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  17. Offered the Portal to 20 pts
  18. Transferred 3 new therapies to COE
  19. Transfer 5 calls to RPH
  20. Transfer call to UM
  21. Add new Doctor to Service Desk
  22. Add Copay card to new pt
  23. Gave a Virtual high five on the Huddle
  24. Took 3 payments
  25. Put in 5 clinical follow ups
  26. Keep break time less then 1 hour 40min Per day
  27. Add new Insurance
  28. Skyped all Leads for help
  29. Made 20 outbound a day