UseLanguageLineOfferedthe Portalto 20 ptsAdd newDoctor toServiceDeskAsk fora newDateKeep breaktime lessthen 1 hour40min PerdayWorked3 NewptsSent 3Birthdaycard to ptTransfer5 callsto RPHSkypedall Leadsfor helpAddCopaycard tonew ptGave aVirtual highfive on theHuddleAdd CCtoBraintreeTransfercall toUMTook 3paymentsComplete 3IEHPAssessments TransferBD NOCash toBenefitsGave 4fellow co-workers acomplimentPut in 5clinicalfollow upsUnder 5hours ofworktime3 RXneededPut in acomplaint inLicenseTrakTransferred3 newtherapiesto COEAdd newDoctor toCaretendAdd ptsEmail forWelcomeFolderAdd newInsurancePlaced10ordersMade 20outbounda day80 Callseach daySent 3Congrats/thinking of you/it was nicetalking to youcardUseLanguageLineOfferedthe Portalto 20 ptsAdd newDoctor toServiceDeskAsk fora newDateKeep breaktime lessthen 1 hour40min PerdayWorked3 NewptsSent 3Birthdaycard to ptTransfer5 callsto RPHSkypedall Leadsfor helpAddCopaycard tonew ptGave aVirtual highfive on theHuddleAdd CCtoBraintreeTransfercall toUMTook 3paymentsComplete 3IEHPAssessmentsTransferBD NOCash toBenefitsGave 4fellow co-workers acomplimentPut in 5clinicalfollow upsUnder 5hours ofworktime3 RXneededPut in acomplaint inLicenseTrakTransferred3 newtherapiesto COEAdd newDoctor toCaretendAdd ptsEmail forWelcomeFolderAdd newInsurancePlaced10ordersMade 20outbounda day80 Callseach daySent 3Congrats/thinking of you/it was nicetalking to youcard

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use Language Line
  2. Offered the Portal to 20 pts
  3. Add new Doctor to Service Desk
  4. Ask for a new Date
  5. Keep break time less then 1 hour 40min Per day
  6. Worked 3 New pts
  7. Sent 3 Birthday card to pt
  8. Transfer 5 calls to RPH
  9. Skyped all Leads for help
  10. Add Copay card to new pt
  11. Gave a Virtual high five on the Huddle
  12. Add CC to Braintree
  13. Transfer call to UM
  14. Took 3 payments
  15. Complete 3 IEHP Assessments
  16. Transfer BD NO Cash to Benefits
  17. Gave 4 fellow co-workers a compliment
  18. Put in 5 clinical follow ups
  19. Under 5 hours of worktime
  20. 3 RX needed
  21. Put in a complaint in LicenseTrak
  22. Transferred 3 new therapies to COE
  23. Add new Doctor to Caretend
  24. Add pts Email for Welcome Folder
  25. Add new Insurance
  26. Placed 10 orders
  27. Made 20 outbound a day
  28. 80 Calls each day
  29. Sent 3 Congrats/ thinking of you/ it was nice talking to you card