Keep breaktime lessthen 1 hour40min Perday3 RXneededGave 4fellow co-workers acomplimentWorked3 NewptsAdd CCtoBraintreePut in 5clinicalfollow upsUseLanguageLineSent 3Birthdaycard to ptAsk fora newDate80 Callseach dayAdd ptsEmail forWelcomeFolderAdd newDoctor toCaretendGave aVirtual highfive on theHuddleComplete 3IEHPAssessmentsTransfercall toUMMade 20outbounda dayPut in acomplaint inLicenseTrakAddCopaycard tonew ptAdd newInsuranceUnder 5hours ofworktimeTransfer5 callsto RPHTook 3paymentsSkypedall Leadsfor helpSent 3Congrats/thinking of you/it was nicetalking to youcardOfferedthe Portalto 20 ptsAdd newDoctor toServiceDeskTransferred3 newtherapiesto COE TransferBD NOCash toBenefitsPlaced10ordersKeep breaktime lessthen 1 hour40min Perday3 RXneededGave 4fellow co-workers acomplimentWorked3 NewptsAdd CCtoBraintreePut in 5clinicalfollow upsUseLanguageLineSent 3Birthdaycard to ptAsk fora newDate80 Callseach dayAdd ptsEmail forWelcomeFolderAdd newDoctor toCaretendGave aVirtual highfive on theHuddleComplete 3IEHPAssessmentsTransfercall toUMMade 20outbounda dayPut in acomplaint inLicenseTrakAddCopaycard tonew ptAdd newInsuranceUnder 5hours ofworktimeTransfer5 callsto RPHTook 3paymentsSkypedall Leadsfor helpSent 3Congrats/thinking of you/it was nicetalking to youcardOfferedthe Portalto 20 ptsAdd newDoctor toServiceDeskTransferred3 newtherapiesto COETransferBD NOCash toBenefitsPlaced10orders

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Keep break time less then 1 hour 40min Per day
  2. 3 RX needed
  3. Gave 4 fellow co-workers a compliment
  4. Worked 3 New pts
  5. Add CC to Braintree
  6. Put in 5 clinical follow ups
  7. Use Language Line
  8. Sent 3 Birthday card to pt
  9. Ask for a new Date
  10. 80 Calls each day
  11. Add pts Email for Welcome Folder
  12. Add new Doctor to Caretend
  13. Gave a Virtual high five on the Huddle
  14. Complete 3 IEHP Assessments
  15. Transfer call to UM
  16. Made 20 outbound a day
  17. Put in a complaint in LicenseTrak
  18. Add Copay card to new pt
  19. Add new Insurance
  20. Under 5 hours of worktime
  21. Transfer 5 calls to RPH
  22. Took 3 payments
  23. Skyped all Leads for help
  24. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  25. Offered the Portal to 20 pts
  26. Add new Doctor to Service Desk
  27. Transferred 3 new therapies to COE
  28. Transfer BD NO Cash to Benefits
  29. Placed 10 orders