Worked3 NewptsAdd ptsEmail forWelcomeFolderSent 3Birthdaycard to ptSent 3Congrats/thinking of you/it was nicetalking to youcardTransfercall toUM3 RXneededUseLanguageLineAdd CCtoBraintreeUnder 5hours ofworktimeAdd newDoctor toServiceDeskAsk fora newDateGave 4fellow co-workers acomplimentComplete 3IEHPAssessmentsOfferedthe Portalto 20 ptsAddCopaycard tonew ptGave aVirtual highfive on theHuddleAdd newInsurance80 Callseach dayTook 3paymentsSkypedall Leadsfor helpTransferred3 newtherapiesto COETransfer5 callsto RPH TransferBD NOCash toBenefitsMade 20outbounda dayPut in acomplaint inLicenseTrakKeep breaktime lessthen 1 hour40min PerdayAdd newDoctor toCaretendPlaced10ordersPut in 5clinicalfollow upsWorked3 NewptsAdd ptsEmail forWelcomeFolderSent 3Birthdaycard to ptSent 3Congrats/thinking of you/it was nicetalking to youcardTransfercall toUM3 RXneededUseLanguageLineAdd CCtoBraintreeUnder 5hours ofworktimeAdd newDoctor toServiceDeskAsk fora newDateGave 4fellow co-workers acomplimentComplete 3IEHPAssessmentsOfferedthe Portalto 20 ptsAddCopaycard tonew ptGave aVirtual highfive on theHuddleAdd newInsurance80 Callseach dayTook 3paymentsSkypedall Leadsfor helpTransferred3 newtherapiesto COETransfer5 callsto RPHTransferBD NOCash toBenefitsMade 20outbounda dayPut in acomplaint inLicenseTrakKeep breaktime lessthen 1 hour40min PerdayAdd newDoctor toCaretendPlaced10ordersPut in 5clinicalfollow ups

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Worked 3 New pts
  2. Add pts Email for Welcome Folder
  3. Sent 3 Birthday card to pt
  4. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  5. Transfer call to UM
  6. 3 RX needed
  7. Use Language Line
  8. Add CC to Braintree
  9. Under 5 hours of worktime
  10. Add new Doctor to Service Desk
  11. Ask for a new Date
  12. Gave 4 fellow co-workers a compliment
  13. Complete 3 IEHP Assessments
  14. Offered the Portal to 20 pts
  15. Add Copay card to new pt
  16. Gave a Virtual high five on the Huddle
  17. Add new Insurance
  18. 80 Calls each day
  19. Took 3 payments
  20. Skyped all Leads for help
  21. Transferred 3 new therapies to COE
  22. Transfer 5 calls to RPH
  23. Transfer BD NO Cash to Benefits
  24. Made 20 outbound a day
  25. Put in a complaint in LicenseTrak
  26. Keep break time less then 1 hour 40min Per day
  27. Add new Doctor to Caretend
  28. Placed 10 orders
  29. Put in 5 clinical follow ups