Put in acomplaint inLicenseTrakTransfer5 callsto RPHAdd newInsurance TransferBD NOCash toBenefitsMade 20outbounda dayGave aVirtual highfive on theHuddlePlaced10ordersComplete 3IEHPAssessmentsTransfercall toUMUnder 5hours ofworktimeWorked3 NewptsSent 3Congrats/thinking of you/it was nicetalking to youcardTransferred3 newtherapiesto COEUseLanguageLineAdd newDoctor toCaretendAdd newDoctor toServiceDeskAddCopaycard tonew pt80 Callseach dayPut in 5clinicalfollow upsAdd ptsEmail forWelcomeFolderTook 3paymentsAsk fora newDateGave 4fellow co-workers acompliment3 RXneededOfferedthe Portalto 20 ptsAdd CCtoBraintreeKeep breaktime lessthen 1 hour40min PerdaySkypedall Leadsfor helpSent 3Birthdaycard to ptPut in acomplaint inLicenseTrakTransfer5 callsto RPHAdd newInsuranceTransferBD NOCash toBenefitsMade 20outbounda dayGave aVirtual highfive on theHuddlePlaced10ordersComplete 3IEHPAssessmentsTransfercall toUMUnder 5hours ofworktimeWorked3 NewptsSent 3Congrats/thinking of you/it was nicetalking to youcardTransferred3 newtherapiesto COEUseLanguageLineAdd newDoctor toCaretendAdd newDoctor toServiceDeskAddCopaycard tonew pt80 Callseach dayPut in 5clinicalfollow upsAdd ptsEmail forWelcomeFolderTook 3paymentsAsk fora newDateGave 4fellow co-workers acompliment3 RXneededOfferedthe Portalto 20 ptsAdd CCtoBraintreeKeep breaktime lessthen 1 hour40min PerdaySkypedall Leadsfor helpSent 3Birthdaycard to pt

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put in a complaint in LicenseTrak
  2. Transfer 5 calls to RPH
  3. Add new Insurance
  4. Transfer BD NO Cash to Benefits
  5. Made 20 outbound a day
  6. Gave a Virtual high five on the Huddle
  7. Placed 10 orders
  8. Complete 3 IEHP Assessments
  9. Transfer call to UM
  10. Under 5 hours of worktime
  11. Worked 3 New pts
  12. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  13. Transferred 3 new therapies to COE
  14. Use Language Line
  15. Add new Doctor to Caretend
  16. Add new Doctor to Service Desk
  17. Add Copay card to new pt
  18. 80 Calls each day
  19. Put in 5 clinical follow ups
  20. Add pts Email for Welcome Folder
  21. Took 3 payments
  22. Ask for a new Date
  23. Gave 4 fellow co-workers a compliment
  24. 3 RX needed
  25. Offered the Portal to 20 pts
  26. Add CC to Braintree
  27. Keep break time less then 1 hour 40min Per day
  28. Skyped all Leads for help
  29. Sent 3 Birthday card to pt