Sent 3Birthdaycard to ptSkypedall Leadsfor helpGave aVirtual highfive on theHuddleComplete 3IEHPAssessmentsAdd CCtoBraintreeKeep breaktime lessthen 1 hour40min PerdayTook 3paymentsAddCopaycard tonew ptGave 4fellow co-workers acomplimentAdd newDoctor toServiceDeskUseLanguageLinePlaced10ordersPut in 5clinicalfollow ups TransferBD NOCash toBenefitsAdd ptsEmail forWelcomeFolderWorked3 NewptsTransferred3 newtherapiesto COESent 3Congrats/thinking of you/it was nicetalking to youcardAdd newDoctor toCaretendTransfercall toUMPut in acomplaint inLicenseTrakOfferedthe Portalto 20 ptsMade 20outbounda dayAdd newInsuranceUnder 5hours ofworktimeAsk fora newDate3 RXneededTransfer5 callsto RPH80 Callseach daySent 3Birthdaycard to ptSkypedall Leadsfor helpGave aVirtual highfive on theHuddleComplete 3IEHPAssessmentsAdd CCtoBraintreeKeep breaktime lessthen 1 hour40min PerdayTook 3paymentsAddCopaycard tonew ptGave 4fellow co-workers acomplimentAdd newDoctor toServiceDeskUseLanguageLinePlaced10ordersPut in 5clinicalfollow upsTransferBD NOCash toBenefitsAdd ptsEmail forWelcomeFolderWorked3 NewptsTransferred3 newtherapiesto COESent 3Congrats/thinking of you/it was nicetalking to youcardAdd newDoctor toCaretendTransfercall toUMPut in acomplaint inLicenseTrakOfferedthe Portalto 20 ptsMade 20outbounda dayAdd newInsuranceUnder 5hours ofworktimeAsk fora newDate3 RXneededTransfer5 callsto RPH80 Callseach day

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent 3 Birthday card to pt
  2. Skyped all Leads for help
  3. Gave a Virtual high five on the Huddle
  4. Complete 3 IEHP Assessments
  5. Add CC to Braintree
  6. Keep break time less then 1 hour 40min Per day
  7. Took 3 payments
  8. Add Copay card to new pt
  9. Gave 4 fellow co-workers a compliment
  10. Add new Doctor to Service Desk
  11. Use Language Line
  12. Placed 10 orders
  13. Put in 5 clinical follow ups
  14. Transfer BD NO Cash to Benefits
  15. Add pts Email for Welcome Folder
  16. Worked 3 New pts
  17. Transferred 3 new therapies to COE
  18. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  19. Add new Doctor to Caretend
  20. Transfer call to UM
  21. Put in a complaint in LicenseTrak
  22. Offered the Portal to 20 pts
  23. Made 20 outbound a day
  24. Add new Insurance
  25. Under 5 hours of worktime
  26. Ask for a new Date
  27. 3 RX needed
  28. Transfer 5 calls to RPH
  29. 80 Calls each day