Put in 5clinicalfollow upsTook 3payments3 RXneededSkypedall Leadsfor helpAsk fora newDateSent 3Congrats/thinking of you/it was nicetalking to youcardAdd newInsurancePlaced10ordersSent 3Birthdaycard to ptKeep breaktime lessthen 1 hour40min PerdayAdd ptsEmail forWelcomeFolderOfferedthe Portalto 20 ptsGave aVirtual highfive on theHuddleUnder 5hours ofworktimeUseLanguageLineTransfercall toUMTransferred3 newtherapiesto COEAdd newDoctor toServiceDeskMade 20outbounda day TransferBD NOCash toBenefitsWorked3 NewptsPut in acomplaint inLicenseTrakGave 4fellow co-workers acomplimentAdd CCtoBraintreeComplete 3IEHPAssessmentsAdd newDoctor toCaretend80 Callseach dayAddCopaycard tonew ptTransfer5 callsto RPHPut in 5clinicalfollow upsTook 3payments3 RXneededSkypedall Leadsfor helpAsk fora newDateSent 3Congrats/thinking of you/it was nicetalking to youcardAdd newInsurancePlaced10ordersSent 3Birthdaycard to ptKeep breaktime lessthen 1 hour40min PerdayAdd ptsEmail forWelcomeFolderOfferedthe Portalto 20 ptsGave aVirtual highfive on theHuddleUnder 5hours ofworktimeUseLanguageLineTransfercall toUMTransferred3 newtherapiesto COEAdd newDoctor toServiceDeskMade 20outbounda dayTransferBD NOCash toBenefitsWorked3 NewptsPut in acomplaint inLicenseTrakGave 4fellow co-workers acomplimentAdd CCtoBraintreeComplete 3IEHPAssessmentsAdd newDoctor toCaretend80 Callseach dayAddCopaycard tonew ptTransfer5 callsto RPH

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put in 5 clinical follow ups
  2. Took 3 payments
  3. 3 RX needed
  4. Skyped all Leads for help
  5. Ask for a new Date
  6. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  7. Add new Insurance
  8. Placed 10 orders
  9. Sent 3 Birthday card to pt
  10. Keep break time less then 1 hour 40min Per day
  11. Add pts Email for Welcome Folder
  12. Offered the Portal to 20 pts
  13. Gave a Virtual high five on the Huddle
  14. Under 5 hours of worktime
  15. Use Language Line
  16. Transfer call to UM
  17. Transferred 3 new therapies to COE
  18. Add new Doctor to Service Desk
  19. Made 20 outbound a day
  20. Transfer BD NO Cash to Benefits
  21. Worked 3 New pts
  22. Put in a complaint in LicenseTrak
  23. Gave 4 fellow co-workers a compliment
  24. Add CC to Braintree
  25. Complete 3 IEHP Assessments
  26. Add new Doctor to Caretend
  27. 80 Calls each day
  28. Add Copay card to new pt
  29. Transfer 5 calls to RPH