Made 20outbounda dayWorked3 NewptsUseLanguageLineComplete 3IEHPAssessments80 Callseach dayGave 4fellow co-workers acomplimentTook 3paymentsAdd newInsuranceSent 3Congrats/thinking of you/it was nicetalking to youcardPut in 5clinicalfollow upsTransferred3 newtherapiesto COETransfercall toUMAddCopaycard tonew ptSkypedall Leadsfor helpOfferedthe Portalto 20 ptsGave aVirtual highfive on theHuddleTransfer5 callsto RPHAdd newDoctor toCaretend3 RXneeded TransferBD NOCash toBenefitsSent 3Birthdaycard to ptAdd newDoctor toServiceDeskPut in acomplaint inLicenseTrakAdd ptsEmail forWelcomeFolderUnder 5hours ofworktimeKeep breaktime lessthen 1 hour40min PerdayAdd CCtoBraintreePlaced10ordersAsk fora newDateMade 20outbounda dayWorked3 NewptsUseLanguageLineComplete 3IEHPAssessments80 Callseach dayGave 4fellow co-workers acomplimentTook 3paymentsAdd newInsuranceSent 3Congrats/thinking of you/it was nicetalking to youcardPut in 5clinicalfollow upsTransferred3 newtherapiesto COETransfercall toUMAddCopaycard tonew ptSkypedall Leadsfor helpOfferedthe Portalto 20 ptsGave aVirtual highfive on theHuddleTransfer5 callsto RPHAdd newDoctor toCaretend3 RXneededTransferBD NOCash toBenefitsSent 3Birthdaycard to ptAdd newDoctor toServiceDeskPut in acomplaint inLicenseTrakAdd ptsEmail forWelcomeFolderUnder 5hours ofworktimeKeep breaktime lessthen 1 hour40min PerdayAdd CCtoBraintreePlaced10ordersAsk fora newDate

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made 20 outbound a day
  2. Worked 3 New pts
  3. Use Language Line
  4. Complete 3 IEHP Assessments
  5. 80 Calls each day
  6. Gave 4 fellow co-workers a compliment
  7. Took 3 payments
  8. Add new Insurance
  9. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  10. Put in 5 clinical follow ups
  11. Transferred 3 new therapies to COE
  12. Transfer call to UM
  13. Add Copay card to new pt
  14. Skyped all Leads for help
  15. Offered the Portal to 20 pts
  16. Gave a Virtual high five on the Huddle
  17. Transfer 5 calls to RPH
  18. Add new Doctor to Caretend
  19. 3 RX needed
  20. Transfer BD NO Cash to Benefits
  21. Sent 3 Birthday card to pt
  22. Add new Doctor to Service Desk
  23. Put in a complaint in LicenseTrak
  24. Add pts Email for Welcome Folder
  25. Under 5 hours of worktime
  26. Keep break time less then 1 hour 40min Per day
  27. Add CC to Braintree
  28. Placed 10 orders
  29. Ask for a new Date