Placed10ordersTransferred3 newtherapiesto COEUseLanguageLinePut in acomplaint inLicenseTrak3 RXneededAdd newDoctor toServiceDeskAdd newInsuranceTook 3payments80 Callseach dayComplete 3IEHPAssessmentsTransfer5 callsto RPHKeep breaktime lessthen 1 hour40min PerdayAdd CCtoBraintreeGave 4fellow co-workers acomplimentAdd ptsEmail forWelcomeFolder TransferBD NOCash toBenefitsPut in 5clinicalfollow upsGave aVirtual highfive on theHuddleOfferedthe Portalto 20 ptsUnder 5hours ofworktimeWorked3 NewptsMade 20outbounda dayTransfercall toUMAddCopaycard tonew ptSent 3Birthdaycard to ptSent 3Congrats/thinking of you/it was nicetalking to youcardAdd newDoctor toCaretendSkypedall Leadsfor helpAsk fora newDatePlaced10ordersTransferred3 newtherapiesto COEUseLanguageLinePut in acomplaint inLicenseTrak3 RXneededAdd newDoctor toServiceDeskAdd newInsuranceTook 3payments80 Callseach dayComplete 3IEHPAssessmentsTransfer5 callsto RPHKeep breaktime lessthen 1 hour40min PerdayAdd CCtoBraintreeGave 4fellow co-workers acomplimentAdd ptsEmail forWelcomeFolderTransferBD NOCash toBenefitsPut in 5clinicalfollow upsGave aVirtual highfive on theHuddleOfferedthe Portalto 20 ptsUnder 5hours ofworktimeWorked3 NewptsMade 20outbounda dayTransfercall toUMAddCopaycard tonew ptSent 3Birthdaycard to ptSent 3Congrats/thinking of you/it was nicetalking to youcardAdd newDoctor toCaretendSkypedall Leadsfor helpAsk fora newDate

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed 10 orders
  2. Transferred 3 new therapies to COE
  3. Use Language Line
  4. Put in a complaint in LicenseTrak
  5. 3 RX needed
  6. Add new Doctor to Service Desk
  7. Add new Insurance
  8. Took 3 payments
  9. 80 Calls each day
  10. Complete 3 IEHP Assessments
  11. Transfer 5 calls to RPH
  12. Keep break time less then 1 hour 40min Per day
  13. Add CC to Braintree
  14. Gave 4 fellow co-workers a compliment
  15. Add pts Email for Welcome Folder
  16. Transfer BD NO Cash to Benefits
  17. Put in 5 clinical follow ups
  18. Gave a Virtual high five on the Huddle
  19. Offered the Portal to 20 pts
  20. Under 5 hours of worktime
  21. Worked 3 New pts
  22. Made 20 outbound a day
  23. Transfer call to UM
  24. Add Copay card to new pt
  25. Sent 3 Birthday card to pt
  26. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  27. Add new Doctor to Caretend
  28. Skyped all Leads for help
  29. Ask for a new Date