Add CCtoBraintreeAddCopaycard tonew ptAdd newDoctor toCaretendOfferedthe Portalto 20 ptsTransfer5 callsto RPHComplete 3IEHPAssessments80 Callseach dayTransferred3 newtherapiesto COESent 3Congrats/thinking of you/it was nicetalking to youcardWorked3 NewptsPlaced10ordersMade 20outbounda day TransferBD NOCash toBenefitsSent 3Birthdaycard to ptAdd newInsurancePut in acomplaint inLicenseTrakUseLanguageLine3 RXneededPut in 5clinicalfollow upsTransfercall toUMKeep breaktime lessthen 1 hour40min PerdayTook 3paymentsUnder 5hours ofworktimeAsk fora newDateAdd ptsEmail forWelcomeFolderGave aVirtual highfive on theHuddleGave 4fellow co-workers acomplimentAdd newDoctor toServiceDeskSkypedall Leadsfor helpAdd CCtoBraintreeAddCopaycard tonew ptAdd newDoctor toCaretendOfferedthe Portalto 20 ptsTransfer5 callsto RPHComplete 3IEHPAssessments80 Callseach dayTransferred3 newtherapiesto COESent 3Congrats/thinking of you/it was nicetalking to youcardWorked3 NewptsPlaced10ordersMade 20outbounda dayTransferBD NOCash toBenefitsSent 3Birthdaycard to ptAdd newInsurancePut in acomplaint inLicenseTrakUseLanguageLine3 RXneededPut in 5clinicalfollow upsTransfercall toUMKeep breaktime lessthen 1 hour40min PerdayTook 3paymentsUnder 5hours ofworktimeAsk fora newDateAdd ptsEmail forWelcomeFolderGave aVirtual highfive on theHuddleGave 4fellow co-workers acomplimentAdd newDoctor toServiceDeskSkypedall Leadsfor help

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Add CC to Braintree
  2. Add Copay card to new pt
  3. Add new Doctor to Caretend
  4. Offered the Portal to 20 pts
  5. Transfer 5 calls to RPH
  6. Complete 3 IEHP Assessments
  7. 80 Calls each day
  8. Transferred 3 new therapies to COE
  9. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  10. Worked 3 New pts
  11. Placed 10 orders
  12. Made 20 outbound a day
  13. Transfer BD NO Cash to Benefits
  14. Sent 3 Birthday card to pt
  15. Add new Insurance
  16. Put in a complaint in LicenseTrak
  17. Use Language Line
  18. 3 RX needed
  19. Put in 5 clinical follow ups
  20. Transfer call to UM
  21. Keep break time less then 1 hour 40min Per day
  22. Took 3 payments
  23. Under 5 hours of worktime
  24. Ask for a new Date
  25. Add pts Email for Welcome Folder
  26. Gave a Virtual high five on the Huddle
  27. Gave 4 fellow co-workers a compliment
  28. Add new Doctor to Service Desk
  29. Skyped all Leads for help