Worked3 NewptsAdd CCtoBraintreeUnder 5hours ofworktimeSkypedall Leadsfor helpGave aVirtual highfive on theHuddle3 RXneededAdd newInsuranceAdd newDoctor toServiceDeskTransferred3 newtherapiesto COE80 Callseach dayTook 3paymentsPlaced10orders TransferBD NOCash toBenefitsOfferedthe Portalto 20 ptsKeep breaktime lessthen 1 hour40min PerdayAdd ptsEmail forWelcomeFolderAdd newDoctor toCaretendComplete 3IEHPAssessmentsSent 3Congrats/thinking of you/it was nicetalking to youcardGave 4fellow co-workers acomplimentSent 3Birthdaycard to ptMade 20outbounda dayAsk fora newDateAddCopaycard tonew ptTransfer5 callsto RPHTransfercall toUMUseLanguageLinePut in 5clinicalfollow upsPut in acomplaint inLicenseTrakWorked3 NewptsAdd CCtoBraintreeUnder 5hours ofworktimeSkypedall Leadsfor helpGave aVirtual highfive on theHuddle3 RXneededAdd newInsuranceAdd newDoctor toServiceDeskTransferred3 newtherapiesto COE80 Callseach dayTook 3paymentsPlaced10ordersTransferBD NOCash toBenefitsOfferedthe Portalto 20 ptsKeep breaktime lessthen 1 hour40min PerdayAdd ptsEmail forWelcomeFolderAdd newDoctor toCaretendComplete 3IEHPAssessmentsSent 3Congrats/thinking of you/it was nicetalking to youcardGave 4fellow co-workers acomplimentSent 3Birthdaycard to ptMade 20outbounda dayAsk fora newDateAddCopaycard tonew ptTransfer5 callsto RPHTransfercall toUMUseLanguageLinePut in 5clinicalfollow upsPut in acomplaint inLicenseTrak

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Worked 3 New pts
  2. Add CC to Braintree
  3. Under 5 hours of worktime
  4. Skyped all Leads for help
  5. Gave a Virtual high five on the Huddle
  6. 3 RX needed
  7. Add new Insurance
  8. Add new Doctor to Service Desk
  9. Transferred 3 new therapies to COE
  10. 80 Calls each day
  11. Took 3 payments
  12. Placed 10 orders
  13. Transfer BD NO Cash to Benefits
  14. Offered the Portal to 20 pts
  15. Keep break time less then 1 hour 40min Per day
  16. Add pts Email for Welcome Folder
  17. Add new Doctor to Caretend
  18. Complete 3 IEHP Assessments
  19. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  20. Gave 4 fellow co-workers a compliment
  21. Sent 3 Birthday card to pt
  22. Made 20 outbound a day
  23. Ask for a new Date
  24. Add Copay card to new pt
  25. Transfer 5 calls to RPH
  26. Transfer call to UM
  27. Use Language Line
  28. Put in 5 clinical follow ups
  29. Put in a complaint in LicenseTrak