Sent 3Congrats/thinking of you/it was nicetalking to youcardTransferred3 newtherapiesto COEGave 4fellow co-workers acomplimentOfferedthe Portalto 20 pts3 RXneededComplete 3IEHPAssessmentsTook 3paymentsMade 20outbounda dayUseLanguageLinePlaced10ordersGave aVirtual highfive on theHuddle TransferBD NOCash toBenefitsSkypedall Leadsfor helpAdd newInsuranceUnder 5hours ofworktimeTransfer5 callsto RPHAdd CCtoBraintree80 Callseach dayAdd ptsEmail forWelcomeFolderSent 3Birthdaycard to ptAddCopaycard tonew ptPut in acomplaint inLicenseTrakAdd newDoctor toServiceDeskAdd newDoctor toCaretendAsk fora newDateTransfercall toUMPut in 5clinicalfollow upsKeep breaktime lessthen 1 hour40min PerdayWorked3 NewptsSent 3Congrats/thinking of you/it was nicetalking to youcardTransferred3 newtherapiesto COEGave 4fellow co-workers acomplimentOfferedthe Portalto 20 pts3 RXneededComplete 3IEHPAssessmentsTook 3paymentsMade 20outbounda dayUseLanguageLinePlaced10ordersGave aVirtual highfive on theHuddleTransferBD NOCash toBenefitsSkypedall Leadsfor helpAdd newInsuranceUnder 5hours ofworktimeTransfer5 callsto RPHAdd CCtoBraintree80 Callseach dayAdd ptsEmail forWelcomeFolderSent 3Birthdaycard to ptAddCopaycard tonew ptPut in acomplaint inLicenseTrakAdd newDoctor toServiceDeskAdd newDoctor toCaretendAsk fora newDateTransfercall toUMPut in 5clinicalfollow upsKeep breaktime lessthen 1 hour40min PerdayWorked3 Newpts

Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent 3 Congrats/ thinking of you/ it was nice talking to you card
  2. Transferred 3 new therapies to COE
  3. Gave 4 fellow co-workers a compliment
  4. Offered the Portal to 20 pts
  5. 3 RX needed
  6. Complete 3 IEHP Assessments
  7. Took 3 payments
  8. Made 20 outbound a day
  9. Use Language Line
  10. Placed 10 orders
  11. Gave a Virtual high five on the Huddle
  12. Transfer BD NO Cash to Benefits
  13. Skyped all Leads for help
  14. Add new Insurance
  15. Under 5 hours of worktime
  16. Transfer 5 calls to RPH
  17. Add CC to Braintree
  18. 80 Calls each day
  19. Add pts Email for Welcome Folder
  20. Sent 3 Birthday card to pt
  21. Add Copay card to new pt
  22. Put in a complaint in LicenseTrak
  23. Add new Doctor to Service Desk
  24. Add new Doctor to Caretend
  25. Ask for a new Date
  26. Transfer call to UM
  27. Put in 5 clinical follow ups
  28. Keep break time less then 1 hour 40min Per day
  29. Worked 3 New pts