(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"If it's okay with you, I'm going to ask you a few questions..."
"I completely understand the concern of..."
"_____ can certainly be tricky!"
"I would be glad to help fix the issue!"
"That would be upsetting that have..."
"Dealing with _____
can be a lot to take in..."
"Let's do some basic troubleshooting..."
"I want to ensure that all of your services are working for you!"
"You've reached the right department..."
"I can definitely help with this..."
"You have
reached the right person to get this resolved"
"I understand how frustrating..."
"Thank you for calling to let us know..."
"I'd like to try
a few troubleshooting
steps with you..."
"I apologize that you are having issues with..."
"I do understand the concern about..."
"I'm sorry that your experience has not been
up to our standards..."
"I am so sorry that..."
"I would be happy to help with..."
"Could I start by
asking you to
confirm your full name and
service address?
"I can understand
the frustration with..."
"Could you tell
me what is currently showing on your TV?"
"I'm going to
take a look
at a couple things and..."
"This is a
pretty common
issue that I
can help with"