(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I apologize that you are having issues with..."
"I'm going to
take a look
at a couple things and..."
"I want to ensure that all of your services are working for you!"
"I would be glad to help fix the issue!"
"I completely understand the concern of..."
"I'd like to try
a few troubleshooting
steps with you..."
"Could you tell
me what is currently showing on your TV?"
"_____ can certainly be tricky!"
"If it's okay with you, I'm going to ask you a few questions..."
"That would be upsetting that have..."
"I'm sorry that your experience has not been
up to our standards..."
"You've reached the right department..."
"Dealing with _____
can be a lot to take in..."
"I do understand the concern about..."
"Could I start by
asking you to
confirm your full name and
service address?
"I am so sorry that..."
"You have
reached the right person to get this resolved"
"I can understand
the frustration with..."
"I understand how frustrating..."
"Thank you for calling to let us know..."
"I would be happy to help with..."
"This is a
pretty common
issue that I
can help with"
