(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I apologize that you are having issues with..."
"I'm sorry that your experience has not been
up to our standards..."
"That would be upsetting that have..."
"If it's okay with you, I'm going to ask you a few questions..."
"I completely understand the concern of..."
"You've reached the right department..."
"Let's do some basic troubleshooting..."
"I understand how frustrating..."
"Thank you for calling to let us know..."
"I would be glad to help fix the issue!"
"I am so sorry that..."
"I'm going to
take a look
at a couple things and..."
"This is a
pretty common
issue that I
can help with"
"Dealing with _____
can be a lot to take in..."
"You have
reached the right person to get this resolved"
"Could I start by
asking you to
confirm your full name and
service address?
"I would be happy to help with..."
"I do understand the concern about..."
"_____ can certainly be tricky!"
"I can understand
the frustration with..."
"I want to ensure that all of your services are working for you!"
"I can definitely help with this..."
"Could you tell
me what is currently showing on your TV?"
"I'd like to try
a few troubleshooting
steps with you..."