This bingo card has a free space and 24 words: "I completely understand the concern of...", "I can understand the frustration with...", "Thank you for calling to let us know...", "I understand how frustrating...", "I am so sorry that...", "I apologize that you are having issues with...", "That would be upsetting that have...", "_____ can certainly be tricky!", "I do understand the concern about...", "I would be happy to help with...", "Dealing with _____ can be a lot to take in...", "I want to ensure that all of your services are working for you!", "I would be glad to help fix the issue!", "You have reached the right person to get this resolved", "I'm going to take a look at a couple things and...", "I'd like to try a few troubleshooting steps with you...", "I can definitely help with this...", "If it's okay with you, I'm going to ask you a few questions...", "Could I start by asking you to confirm your full name and service address?, "Could you tell me what is currently showing on your TV?", "I'm sorry that your experience has not been up to our standards...", "You've reached the right department...", "This is a pretty common issue that I can help with" and "Let's do some basic troubleshooting...".
Acknowledgements | Empathy and Resolution | Empathy and Resolution | Empathy and Resolution | Empathy Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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