(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Resent an order or shipping confirmation
Used
the IVR
4 times
Found a customer using their order number
Used
the "Email Request" form
Used the
Loop
to give a
customer product info
Customer mentioned weather
during the
call
Gave customer our support email (support@BRANDNAME.com)
Gave RA instructions verbally 3 times
Gave an order number verbally 3 times
Tracked
a customer's order
Customer gave
you a compliment
Availability 96%-100%
Saved
a 1SC
RO
Had at least
25 calls
Used 4 CRT
chat formats
Saved
an upsell
order
Helped a customer from Canada
Saved
3
ROs
AHT
8 mins or less
Updated a customer's email address
Used customer's name
on 7 calls
Helped 3
customers
from California
Saved a
return
that you
didn't think
you'd save
Updated a customer’s shipping/billing address
Saved an RO that you didn't think you'd save
Customer cracked a joke on the call
Had 5 customers whose names began with "A"
Saved an RO by adjusting going over the benefits
Customer mentioned their spouse on the call
40% save
Changed RO frequency
Saved a TCR RO
Dispo'd
10 calls
before the countdown
hit 55
seconds
