GCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used 4 CRT chat formats
2. Customer used your name during the call
3. Helped a customer from Canada
4. Changed NCD of RO
5. Changed RO frequency
6. Updated a customer's email address
7. AHT 8 mins or less
8. Saved an upsell order
9. Saved a return that you didn't think you'd save
10. Dispo'd 10 calls before the countdown hit 55 seconds
11. Used the Loop to give a customer product info
12. Customer’s order was shipped through UPS
13. Customer cracked a joke on the call
14. Availability 96%-100%
15. Customer mentioned their spouse on the call
16. Had 5 customers whose names began with "A"
17. Saved a 1SC RO
18. Saved a TCR RO
19. Gave shipping timeframes 5 times
20. Customer butchered your name
21. Used the "Email Request" form
22. Had at least 25 calls
23. Used the IVR 4 times
24. Had 5 customers whose names began with "J"
25. Found a customer using their order number
26. Resent an order or shipping confirmation
27. Updated a customer’s shipping/billing address
28. Used customer's name on 7 calls
29. Placed 5 orders
30. Gave customer our support email (support@BRANDNAME.com)
31. Gave an order number verbally 3 times
32. Saved 3 ROs
33. Customer mentioned weather during the call
34. Saved a parent order
35. Saved an RO by adjusting going over the benefits
36. Tracked a customer's order
37. Customer butchered a brand/product name
38. Gave RA instructions verbally 3 times
39. 40% save
40. Customer gave you a compliment
41. Helped 3 customers from California
42. Saved 5 returns
43. Helped a customer whose name began with "Z"
44. Saved an RO that you didn't think you'd save