(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Saved
3
ROs
Saved a parent order
Used customer's name
on 7 calls
Had 5 customers whose names began with "A"
Customer mentioned their spouse on the call
40% save
Saved
5
returns
Saved an RO that you didn't think you'd save
Saved
a 1SC
RO
Changed RO frequency
Customer cracked a joke on the call
Helped a customer whose name began with "Z"
Helped a customer from Canada
Updated a customer's email address
Used the
Loop
to give a
customer product info
Updated a customer’s shipping/billing address
AHT
8 mins or less
Customer’s order was shipped through UPS
Saved a TCR RO
Resent an order or shipping confirmation
Changed NCD of RO
Saved an RO by adjusting going over the benefits
Customer used your name during the call
Gave shipping timeframes
5 times
Customer butchered your name
Had at least
25 calls
Helped 3
customers
from California
Used
the IVR
4 times
Had 5 customers whose names
began with
"J"
Saved a
return
that you
didn't think
you'd save
Gave an order number verbally 3 times
Placed
5
orders
Customer butchered a brand/product name
Availability 96%-100%
Used
the "Email Request" form
Tracked
a customer's order
Dispo'd
10 calls
before the countdown
hit 55
seconds
Gave RA instructions verbally 3 times
Customer gave
you a compliment
Customer mentioned weather
during the
call
Used 4 CRT
chat formats
Saved
an upsell
order
Gave customer our support email (support@BRANDNAME.com)
