(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Helped a customer whose name began with "Z"
Updated a customer’s shipping/billing address
Gave customer our support email (support@BRANDNAME.com)
Used 4 CRT
chat formats
Customer used your name during the call
AHT
8 mins or less
Used the
Loop
to give a
customer product info
Saved
an upsell
order
Saved a TCR RO
Gave RA instructions verbally 3 times
Had at least
25 calls
Customer’s order was shipped through UPS
40% save
Customer butchered your name
Gave shipping timeframes
5 times
Helped a customer from Canada
Customer butchered a brand/product name
Customer cracked a joke on the call
Availability 96%-100%
Used
the IVR
4 times
Had 5 customers whose names
began with
"J"
Updated a customer's email address
Tracked
a customer's order
Saved
5
returns
Customer mentioned their spouse on the call
Saved an RO by adjusting going over the benefits
Had 5 customers whose names began with "A"
Changed RO frequency
Found a customer using their order number
Used
the "Email Request" form
Saved
a 1SC
RO
Resent an order or shipping confirmation
Saved
3
ROs
Customer gave
you a compliment
Used customer's name
on 7 calls
Placed
5
orders
Saved a parent order
Saved a
return
that you
didn't think
you'd save
Saved an RO that you didn't think you'd save
Helped 3
customers
from California
Changed NCD of RO
Gave an order number verbally 3 times
Customer mentioned weather
during the
call
Dispo'd
10 calls
before the countdown
hit 55
seconds
