Customermentionedtheir spouseon the call Trackedacustomer'sorderCustomercracked ajoke onthe callUpdated acustomer’sshipping/billingaddressCustomerbutchered abrand/productnameUsedthe IVR4 timesDispo'd10 callsbefore thecountdownhit 55seconds40%saveGaveshippingtimeframes5 timesCustomerbutcheredyournameCustomergaveyou acomplimentSaveda TCRROGave RAinstructionsverbally 3timesUpdated acustomer'semailaddressSaveda 1SCROHad 5customerswhose namesbegan with"J"Used 4CRTchatformatsCustomermentionedweatherduring thecallAvailability96%-100%ChangedROfrequencyGave customer our support email(support@BRANDNAME.com)Saved aparentorderSaved3ROsHad atleast25 callsUsedcustomer'snameon 7 callsSaved areturnthat youdidn't thinkyou'd saveSavedan upsellorderAHT8 minsor lessHelped acustomerwhose namebegan with"Z"Customer’sorder wasshippedthrough UPSFound acustomerusing theirordernumberSaved anRO byadjustinggoing overthe benefitsCustomerused yourname duringthe callUsed theLoopto give acustomerproduct infoGave anordernumberverbally 3timesUsedthe "EmailRequest"formSaved anRO that youdidn't thinkyou'd saveChangedNCD ofROHelped acustomerfromCanadaSaved5returnsPlaced5ordersResent anorder orshippingconfirmationHad 5customerswhosenames beganwith "A"Helped 3customersfromCaliforniaCustomermentionedtheir spouseon the callTrackedacustomer'sorderCustomercracked ajoke onthe callUpdated acustomer’sshipping/billingaddressCustomerbutchered abrand/productnameUsedthe IVR4 timesDispo'd10 callsbefore thecountdownhit 55seconds40%saveGaveshippingtimeframes5 timesCustomerbutcheredyournameCustomergaveyou acomplimentSaveda TCRROGave RAinstructionsverbally 3timesUpdated acustomer'semailaddressSaveda 1SCROHad 5customerswhose namesbegan with"J"Used 4CRTchatformatsCustomermentionedweatherduring thecallAvailability96%-100%ChangedROfrequencyGave customer our support email(support@BRANDNAME.com)Saved aparentorderSaved3ROsHad atleast25 callsUsedcustomer'snameon 7 callsSaved areturnthat youdidn't thinkyou'd saveSavedan upsellorderAHT8 minsor lessHelped acustomerwhose namebegan with"Z"Customer’sorder wasshippedthrough UPSFound acustomerusing theirordernumberSaved anRO byadjustinggoing overthe benefitsCustomerused yourname duringthe callUsed theLoopto give acustomerproduct infoGave anordernumberverbally 3timesUsedthe "EmailRequest"formSaved anRO that youdidn't thinkyou'd saveChangedNCD ofROHelped acustomerfromCanadaSaved5returnsPlaced5ordersResent anorder orshippingconfirmationHad 5customerswhosenames beganwith "A"Helped 3customersfromCalifornia

GCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer mentioned their spouse on the call
  2. Tracked a customer's order
  3. Customer cracked a joke on the call
  4. Updated a customer’s shipping/billing address
  5. Customer butchered a brand/product name
  6. Used the IVR 4 times
  7. Dispo'd 10 calls before the countdown hit 55 seconds
  8. 40% save
  9. Gave shipping timeframes 5 times
  10. Customer butchered your name
  11. Customer gave you a compliment
  12. Saved a TCR RO
  13. Gave RA instructions verbally 3 times
  14. Updated a customer's email address
  15. Saved a 1SC RO
  16. Had 5 customers whose names began with "J"
  17. Used 4 CRT chat formats
  18. Customer mentioned weather during the call
  19. Availability 96%-100%
  20. Changed RO frequency
  21. Gave customer our support email (support@BRANDNAME.com)
  22. Saved a parent order
  23. Saved 3 ROs
  24. Had at least 25 calls
  25. Used customer's name on 7 calls
  26. Saved a return that you didn't think you'd save
  27. Saved an upsell order
  28. AHT 8 mins or less
  29. Helped a customer whose name began with "Z"
  30. Customer’s order was shipped through UPS
  31. Found a customer using their order number
  32. Saved an RO by adjusting going over the benefits
  33. Customer used your name during the call
  34. Used the Loop to give a customer product info
  35. Gave an order number verbally 3 times
  36. Used the "Email Request" form
  37. Saved an RO that you didn't think you'd save
  38. Changed NCD of RO
  39. Helped a customer from Canada
  40. Saved 5 returns
  41. Placed 5 orders
  42. Resent an order or shipping confirmation
  43. Had 5 customers whose names began with "A"
  44. Helped 3 customers from California