GCC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Used the IVR 4 times
2. Customer cracked a joke on the call
3. Customer butchered your name
4. Resent an order or shipping confirmation
5. AHT 8 mins or less
6. Helped a customer whose name began with "Z"
7. Used the Loop to give a customer product info
8. Customer’s order was shipped through UPS
9. Gave RA instructions verbally 3 times
10. Saved an upsell order
11. Customer gave you a compliment
12. Saved 5 returns
13. 40% save
14. Helped 3 customers from California
15. Gave customer our support email (support@BRANDNAME.com)
16. Customer used your name during the call
17. Saved a TCR RO
18. Customer butchered a brand/product name
19. Had 5 customers whose names began with "J"
20. Had 5 customers whose names began with "A"
21. Updated a customer’s shipping/billing address
22. Gave an order number verbally 3 times
23. Dispo'd 10 calls before the countdown hit 55 seconds
24. Changed RO frequency
25. Saved an RO that you didn't think you'd save
26. Changed NCD of RO
27. Saved a 1SC RO
28. Saved 3 ROs
29. Saved a return that you didn't think you'd save
30. Saved a parent order
31. Updated a customer's email address
32. Placed 5 orders
33. Availability 96%-100%
34. Saved an RO by adjusting going over the benefits
35. Customer mentioned weather during the call
36. Found a customer using their order number
37. Used 4 CRT chat formats
38. Helped a customer from Canada
39. Customer mentioned their spouse on the call
40. Used customer's name on 7 calls
41. Used the "Email Request" form
42. Gave shipping timeframes 5 times
43. Tracked a customer's order
44. Had at least 25 calls