(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Changed NCD of RO
Used customer's name
on 7 calls
Saved a parent order
Found a customer using their order number
Saved
a 1SC
RO
Gave customer our support email (support@BRANDNAME.com)
Availability 96%-100%
Saved an RO that you didn't think you'd save
Had 5 customers whose names
began with
"J"
Used the
Loop
to give a
customer product info
Customer gave
you a compliment
Resent an order or shipping confirmation
Customer cracked a joke on the call
Customer butchered your name
AHT
8 mins or less
Had 5 customers whose names began with "A"
Saved an RO by adjusting going over the benefits
Had at least
25 calls
Gave shipping timeframes
5 times
Helped a customer from Canada
Gave RA instructions verbally 3 times
Used
the IVR
4 times
Helped 3
customers
from California
Updated a customer's email address
Customer’s order was shipped through UPS
Saved a
return
that you
didn't think
you'd save
Gave an order number verbally 3 times
Updated a customer’s shipping/billing address
Customer mentioned weather
during the
call
Tracked
a customer's order
Changed RO frequency
Saved
3
ROs
Placed
5
orders
Saved
an upsell
order
Saved a TCR RO
Customer used your name during the call
Helped a customer whose name began with "Z"
Used 4 CRT
chat formats
40% save
Saved
5
returns
Used
the "Email Request" form
Dispo'd
10 calls
before the countdown
hit 55
seconds
