3, 5starreviewssold 1solutionboosteradd onPut 2 funfacts aboutyou in theTeamsChannelCx needs tobe directedto creditservicesReceiveda Kudosfrom thecxCx calls youby yourname atleast 4 timesProvidedcustomeralternateoptions (whenthe desireditem is OTS)Used 4PowerWords in 1interaction"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsLess than10% Awaytime forthe day"I definitelywill makesure that itgets sorted"2 interactionspricematcheda validcompetitor"I understandwhere you’recoming from"2 interactionsassisted ateammember inthe teamsAddressed/ resolveda majorconcern ofthe cxSuccessfullyde-escalateaninteractionused anupliftingstatementto the cxAssistedw bingo inthe teamschat"It's mypleasure tohelp you withthis today!"in 5 interactions"That ispersonallymy favoriteoption…"2 interactionsCx gaveyou acomplimentPlaced2ordersUsedpurposefulsmall talk in2interactionsassistedteammember ingeneral chatdid NOTtake VTOtimeLess than12% Awaytime forthe dayIncluded adaily holidayin 2interactionsPersonallyrelated tothe cx in 2interactionsUsed 4Powerphrases in 1interaction3, 5starreviewssold 1solutionboosteradd onPut 2 funfacts aboutyou in theTeamsChannelCx needs tobe directedto creditservicesReceiveda Kudosfrom thecxCx calls youby yourname atleast 4 timesProvidedcustomeralternateoptions (whenthe desireditem is OTS)Used 4PowerWords in 1interaction"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsLess than10% Awaytime forthe day"I definitelywill makesure that itgets sorted"2 interactionspricematcheda validcompetitor"I understandwhere you’recoming from"2 interactionsassisted ateammember inthe teamsAddressed/ resolveda majorconcern ofthe cxSuccessfullyde-escalateaninteractionused anupliftingstatementto the cxAssistedw bingo inthe teamschat"It's mypleasure tohelp you withthis today!"in 5 interactions"That ispersonallymy favoriteoption…"2 interactionsCx gaveyou acomplimentPlaced2ordersUsedpurposefulsmall talk in2interactionsassistedteammember ingeneral chatdid NOTtake VTOtimeLess than12% Awaytime forthe dayIncluded adaily holidayin 2interactionsPersonallyrelated tothe cx in 2interactionsUsed 4Powerphrases in 1interaction

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3, 5 star reviews
  2. sold 1 solution booster add on
  3. Put 2 fun facts about you in the Teams Channel
  4. Cx needs to be directed to credit services
  5. Received a Kudos from the cx
  6. Cx calls you by your name at least 4 times
  7. Provided customer alternate options (when the desired item is OTS)
  8. Used 4 Power Words in 1 interaction
  9. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  10. Less than 10% Away time for the day
  11. "I definitely will make sure that it gets sorted" 2 interactions
  12. price matched a valid competitor
  13. "I understand where you’re coming from" 2 interactions
  14. assisted a team member in the teams
  15. Addressed / resolved a major concern of the cx
  16. Successfully de-escalate an interaction
  17. used an uplifting statement to the cx
  18. Assisted w bingo in the teams chat
  19. "It's my pleasure to help you with this today!" in 5 interactions
  20. "That is personally my favorite option…" 2 interactions
  21. Cx gave you a compliment
  22. Placed 2 orders
  23. Used purposeful small talk in 2 interactions
  24. assisted team member in general chat
  25. did NOT take VTO time
  26. Less than 12% Away time for the day
  27. Included a daily holiday in 2 interactions
  28. Personally related to the cx in 2 interactions
  29. Used 4 Power phrases in 1 interaction