(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used purposeful small talk in 2 interactions
assisted a team member in the teams
Placed 2 orders
Addressed
/ resolved
a major concern of the cx
Cx needs to be directed to credit services
Less than 12% Away time for the day
price matched a valid competitor
Cx gave you a compliment
Used 4 Power Words in 1 interaction
Received a Kudos from the cx
"That is
personally my favorite
option…"
2 interactions
sold 1 solution booster add on
Assisted w bingo in the teams chat
"I definitely will make sure that it gets sorted"
2 interactions
Cx calls you by your name at least 4 times
Less than 10% Away time for the day
Put 2 fun facts about you in the Teams Channel
"Thank you for choosing us, and being a valued THD guest!"
Non-closing, 2 interactions
Used 4 Power phrases in 1 interaction
Successfully de-escalate
an interaction
did NOT take VTO time
"I understand where you’re coming from"
2 interactions
assisted team member in general chat
used an uplifting statement to the cx
"It's my pleasure to help you with this today!"
in 5 interactions
Included a daily holiday in 2 interactions
Provided customer alternate options (when the desired item is OTS)
