(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Received a Kudos from the cx
Used 4 Power phrases in 1 interaction
Less than 10% Away time for the day
Addressed
/ resolved
a major concern of the cx
Put 2 fun facts about you in the Teams Channel
Provided customer alternate options (when the desired item is OTS)
did NOT take VTO time
Cx gave you a compliment
Assisted w bingo in the teams chat
price matched a valid competitor
Cx calls you by your name at least 4 times
Successfully de-escalate
an interaction
"It's my pleasure to help you with this today!"
in 5 interactions
"I understand where you’re coming from"
2 interactions
Cx needs to be directed to credit services
sold 1 solution booster add on
Included a daily holiday in 2 interactions
Used 4 Power Words in 1 interaction
assisted a team member in the teams
used an uplifting statement to the cx
Personally related to the cx in 2 interactions
"I definitely will make sure that it gets sorted"
2 interactions
Placed 2 orders
3, 5 star reviews
Less than 12% Away time for the day
assisted team member in general chat
"That is
personally my favorite
option…"
2 interactions
"Thank you for choosing us, and being a valued THD guest!"
Non-closing, 2 interactions
