3, 5starreviewsProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I understandwhere you’recoming from"2 interactionsLess than12% Awaytime forthe day"It's mypleasure tohelp you withthis today!"in 5 interactions"I definitelywill makesure that itgets sorted"2 interactions"That ispersonallymy favoriteoption…"2 interactionsCx needs tobe directedto creditservicesused anupliftingstatementto the cxLess than10% Awaytime forthe dayUsed 4Powerphrases in 1interactionUsedpurposefulsmall talk in2interactionsAddressed/ resolveda majorconcern ofthe cxPersonallyrelated tothe cx in 2interactionsPut 2 funfacts aboutyou in theTeamsChannelCx calls youby yourname atleast 4 timesPlaced2orders"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsAssistedw bingo inthe teamschatsold 1solutionboosteradd onUsed 4PowerWords in 1interactionIncluded adaily holidayin 2interactionsReceiveda Kudosfrom thecxSuccessfullyde-escalateaninteractionpricematcheda validcompetitorassistedteammember ingeneral chatCx gaveyou acomplimentassisted ateammember inthe teamsdid NOTtake VTOtime3, 5starreviewsProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I understandwhere you’recoming from"2 interactionsLess than12% Awaytime forthe day"It's mypleasure tohelp you withthis today!"in 5 interactions"I definitelywill makesure that itgets sorted"2 interactions"That ispersonallymy favoriteoption…"2 interactionsCx needs tobe directedto creditservicesused anupliftingstatementto the cxLess than10% Awaytime forthe dayUsed 4Powerphrases in 1interactionUsedpurposefulsmall talk in2interactionsAddressed/ resolveda majorconcern ofthe cxPersonallyrelated tothe cx in 2interactionsPut 2 funfacts aboutyou in theTeamsChannelCx calls youby yourname atleast 4 timesPlaced2orders"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsAssistedw bingo inthe teamschatsold 1solutionboosteradd onUsed 4PowerWords in 1interactionIncluded adaily holidayin 2interactionsReceiveda Kudosfrom thecxSuccessfullyde-escalateaninteractionpricematcheda validcompetitorassistedteammember ingeneral chatCx gaveyou acomplimentassisted ateammember inthe teamsdid NOTtake VTOtime

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3, 5 star reviews
  2. Provided customer alternate options (when the desired item is OTS)
  3. "I understand where you’re coming from" 2 interactions
  4. Less than 12% Away time for the day
  5. "It's my pleasure to help you with this today!" in 5 interactions
  6. "I definitely will make sure that it gets sorted" 2 interactions
  7. "That is personally my favorite option…" 2 interactions
  8. Cx needs to be directed to credit services
  9. used an uplifting statement to the cx
  10. Less than 10% Away time for the day
  11. Used 4 Power phrases in 1 interaction
  12. Used purposeful small talk in 2 interactions
  13. Addressed / resolved a major concern of the cx
  14. Personally related to the cx in 2 interactions
  15. Put 2 fun facts about you in the Teams Channel
  16. Cx calls you by your name at least 4 times
  17. Placed 2 orders
  18. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  19. Assisted w bingo in the teams chat
  20. sold 1 solution booster add on
  21. Used 4 Power Words in 1 interaction
  22. Included a daily holiday in 2 interactions
  23. Received a Kudos from the cx
  24. Successfully de-escalate an interaction
  25. price matched a valid competitor
  26. assisted team member in general chat
  27. Cx gave you a compliment
  28. assisted a team member in the teams
  29. did NOT take VTO time