Successfullyde-escalateaninteractionCx needs tobe directedto creditservicesLess than12% Awaytime forthe day"I definitelywill makesure that itgets sorted"2 interactions3, 5starreviewsassisted ateammember inthe teamsLess than10% Awaytime forthe day"That ispersonallymy favoriteoption…"2 interactionsUsedpurposefulsmall talk in2interactionsProvidedcustomeralternateoptions (whenthe desireditem is OTS)Addressed/ resolveda majorconcern ofthe cxUsed 4Powerphrases in 1interactionIncluded adaily holidayin 2interactionspricematcheda validcompetitor"It's mypleasure tohelp you withthis today!"in 5 interactionsReceiveda Kudosfrom thecxUsed 4PowerWords in 1interactionPersonallyrelated tothe cx in 2interactionsPlaced2ordersCx gaveyou acomplimentdid NOTtake VTOtimeassistedteammember ingeneral chatsold 1solutionboosteradd on"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsused anupliftingstatementto the cxPut 2 funfacts aboutyou in theTeamsChannel"I understandwhere you’recoming from"2 interactionsCx calls youby yourname atleast 4 timesAssistedw bingo inthe teamschatSuccessfullyde-escalateaninteractionCx needs tobe directedto creditservicesLess than12% Awaytime forthe day"I definitelywill makesure that itgets sorted"2 interactions3, 5starreviewsassisted ateammember inthe teamsLess than10% Awaytime forthe day"That ispersonallymy favoriteoption…"2 interactionsUsedpurposefulsmall talk in2interactionsProvidedcustomeralternateoptions (whenthe desireditem is OTS)Addressed/ resolveda majorconcern ofthe cxUsed 4Powerphrases in 1interactionIncluded adaily holidayin 2interactionspricematcheda validcompetitor"It's mypleasure tohelp you withthis today!"in 5 interactionsReceiveda Kudosfrom thecxUsed 4PowerWords in 1interactionPersonallyrelated tothe cx in 2interactionsPlaced2ordersCx gaveyou acomplimentdid NOTtake VTOtimeassistedteammember ingeneral chatsold 1solutionboosteradd on"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsused anupliftingstatementto the cxPut 2 funfacts aboutyou in theTeamsChannel"I understandwhere you’recoming from"2 interactionsCx calls youby yourname atleast 4 timesAssistedw bingo inthe teamschat

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Successfully de-escalate an interaction
  2. Cx needs to be directed to credit services
  3. Less than 12% Away time for the day
  4. "I definitely will make sure that it gets sorted" 2 interactions
  5. 3, 5 star reviews
  6. assisted a team member in the teams
  7. Less than 10% Away time for the day
  8. "That is personally my favorite option…" 2 interactions
  9. Used purposeful small talk in 2 interactions
  10. Provided customer alternate options (when the desired item is OTS)
  11. Addressed / resolved a major concern of the cx
  12. Used 4 Power phrases in 1 interaction
  13. Included a daily holiday in 2 interactions
  14. price matched a valid competitor
  15. "It's my pleasure to help you with this today!" in 5 interactions
  16. Received a Kudos from the cx
  17. Used 4 Power Words in 1 interaction
  18. Personally related to the cx in 2 interactions
  19. Placed 2 orders
  20. Cx gave you a compliment
  21. did NOT take VTO time
  22. assisted team member in general chat
  23. sold 1 solution booster add on
  24. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  25. used an uplifting statement to the cx
  26. Put 2 fun facts about you in the Teams Channel
  27. "I understand where you’re coming from" 2 interactions
  28. Cx calls you by your name at least 4 times
  29. Assisted w bingo in the teams chat