Cx needs tobe directedto creditservicesIncluded adaily holidayin 2interactionsCx calls youby yourname atleast 4 timesCx gaveyou acomplimentSuccessfullyde-escalateaninteractionUsed 4Powerphrases in 1interactionReceiveda Kudosfrom thecxassisted ateammember inthe teamspricematcheda validcompetitorused anupliftingstatementto the cx3, 5starreviewssold 1solutionboosteradd onPlaced2orders"I definitelywill makesure that itgets sorted"2 interactionsassistedteammember ingeneral chatdid NOTtake VTOtimeAssistedw bingo inthe teamschat"It's mypleasure tohelp you withthis today!"in 5 interactions"I understandwhere you’recoming from"2 interactionsPut 2 funfacts aboutyou in theTeamsChannelProvidedcustomeralternateoptions (whenthe desireditem is OTS)Less than10% Awaytime forthe day"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsLess than12% Awaytime forthe dayAddressed/ resolveda majorconcern ofthe cxPersonallyrelated tothe cx in 2interactionsUsedpurposefulsmall talk in2interactionsUsed 4PowerWords in 1interaction"That ispersonallymy favoriteoption…"2 interactionsCx needs tobe directedto creditservicesIncluded adaily holidayin 2interactionsCx calls youby yourname atleast 4 timesCx gaveyou acomplimentSuccessfullyde-escalateaninteractionUsed 4Powerphrases in 1interactionReceiveda Kudosfrom thecxassisted ateammember inthe teamspricematcheda validcompetitorused anupliftingstatementto the cx3, 5starreviewssold 1solutionboosteradd onPlaced2orders"I definitelywill makesure that itgets sorted"2 interactionsassistedteammember ingeneral chatdid NOTtake VTOtimeAssistedw bingo inthe teamschat"It's mypleasure tohelp you withthis today!"in 5 interactions"I understandwhere you’recoming from"2 interactionsPut 2 funfacts aboutyou in theTeamsChannelProvidedcustomeralternateoptions (whenthe desireditem is OTS)Less than10% Awaytime forthe day"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsLess than12% Awaytime forthe dayAddressed/ resolveda majorconcern ofthe cxPersonallyrelated tothe cx in 2interactionsUsedpurposefulsmall talk in2interactionsUsed 4PowerWords in 1interaction"That ispersonallymy favoriteoption…"2 interactions

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cx needs to be directed to credit services
  2. Included a daily holiday in 2 interactions
  3. Cx calls you by your name at least 4 times
  4. Cx gave you a compliment
  5. Successfully de-escalate an interaction
  6. Used 4 Power phrases in 1 interaction
  7. Received a Kudos from the cx
  8. assisted a team member in the teams
  9. price matched a valid competitor
  10. used an uplifting statement to the cx
  11. 3, 5 star reviews
  12. sold 1 solution booster add on
  13. Placed 2 orders
  14. "I definitely will make sure that it gets sorted" 2 interactions
  15. assisted team member in general chat
  16. did NOT take VTO time
  17. Assisted w bingo in the teams chat
  18. "It's my pleasure to help you with this today!" in 5 interactions
  19. "I understand where you’re coming from" 2 interactions
  20. Put 2 fun facts about you in the Teams Channel
  21. Provided customer alternate options (when the desired item is OTS)
  22. Less than 10% Away time for the day
  23. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  24. Less than 12% Away time for the day
  25. Addressed / resolved a major concern of the cx
  26. Personally related to the cx in 2 interactions
  27. Used purposeful small talk in 2 interactions
  28. Used 4 Power Words in 1 interaction
  29. "That is personally my favorite option…" 2 interactions