assisted ateammember inthe teamsLess than12% Awaytime forthe daysold 1solutionboosteradd ondid NOTtake VTOtime"That ispersonallymy favoriteoption…"2 interactions3, 5starreviewsPlaced2orders"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsUsed 4Powerphrases in 1interactionProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I definitelywill makesure that itgets sorted"2 interactionspricematcheda validcompetitorLess than10% Awaytime forthe day"I understandwhere you’recoming from"2 interactionsPersonallyrelated tothe cx in 2interactionsAddressed/ resolveda majorconcern ofthe cxReceiveda Kudosfrom thecxSuccessfullyde-escalateaninteractionIncluded adaily holidayin 2interactionsUsedpurposefulsmall talk in2interactionsPut 2 funfacts aboutyou in theTeamsChannelassistedteammember ingeneral chatAssistedw bingo inthe teamschatused anupliftingstatementto the cx"It's mypleasure tohelp you withthis today!"in 5 interactionsUsed 4PowerWords in 1interactionCx gaveyou acomplimentCx needs tobe directedto creditservicesCx calls youby yourname atleast 4 timesassisted ateammember inthe teamsLess than12% Awaytime forthe daysold 1solutionboosteradd ondid NOTtake VTOtime"That ispersonallymy favoriteoption…"2 interactions3, 5starreviewsPlaced2orders"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsUsed 4Powerphrases in 1interactionProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I definitelywill makesure that itgets sorted"2 interactionspricematcheda validcompetitorLess than10% Awaytime forthe day"I understandwhere you’recoming from"2 interactionsPersonallyrelated tothe cx in 2interactionsAddressed/ resolveda majorconcern ofthe cxReceiveda Kudosfrom thecxSuccessfullyde-escalateaninteractionIncluded adaily holidayin 2interactionsUsedpurposefulsmall talk in2interactionsPut 2 funfacts aboutyou in theTeamsChannelassistedteammember ingeneral chatAssistedw bingo inthe teamschatused anupliftingstatementto the cx"It's mypleasure tohelp you withthis today!"in 5 interactionsUsed 4PowerWords in 1interactionCx gaveyou acomplimentCx needs tobe directedto creditservicesCx calls youby yourname atleast 4 times

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. assisted a team member in the teams
  2. Less than 12% Away time for the day
  3. sold 1 solution booster add on
  4. did NOT take VTO time
  5. "That is personally my favorite option…" 2 interactions
  6. 3, 5 star reviews
  7. Placed 2 orders
  8. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  9. Used 4 Power phrases in 1 interaction
  10. Provided customer alternate options (when the desired item is OTS)
  11. "I definitely will make sure that it gets sorted" 2 interactions
  12. price matched a valid competitor
  13. Less than 10% Away time for the day
  14. "I understand where you’re coming from" 2 interactions
  15. Personally related to the cx in 2 interactions
  16. Addressed / resolved a major concern of the cx
  17. Received a Kudos from the cx
  18. Successfully de-escalate an interaction
  19. Included a daily holiday in 2 interactions
  20. Used purposeful small talk in 2 interactions
  21. Put 2 fun facts about you in the Teams Channel
  22. assisted team member in general chat
  23. Assisted w bingo in the teams chat
  24. used an uplifting statement to the cx
  25. "It's my pleasure to help you with this today!" in 5 interactions
  26. Used 4 Power Words in 1 interaction
  27. Cx gave you a compliment
  28. Cx needs to be directed to credit services
  29. Cx calls you by your name at least 4 times