(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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used an uplifting statement to the cx
3, 5 star reviews
Assisted w bingo in the teams chat
Less than 12% Away time for the day
Provided customer alternate options (when the desired item is OTS)
Cx needs to be directed to credit services
"I definitely will make sure that it gets sorted"
2 interactions
did NOT take VTO time
"That is
personally my favorite
option…"
2 interactions
price matched a valid competitor
Put 2 fun facts about you in the Teams Channel
Used 4 Power phrases in 1 interaction
Successfully de-escalate
an interaction
Placed 2 orders
Used 4 Power Words in 1 interaction
Addressed
/ resolved
a major concern of the cx
assisted team member in general chat
Cx gave you a compliment
"I understand where you’re coming from"
2 interactions
Included a daily holiday in 2 interactions
Used purposeful small talk in 2 interactions
Cx calls you by your name at least 4 times
"It's my pleasure to help you with this today!"
in 5 interactions
Personally related to the cx in 2 interactions
Received a Kudos from the cx
assisted a team member in the teams
"Thank you for choosing us, and being a valued THD guest!"
Non-closing, 2 interactions
