"That ispersonallymy favoriteoption…"2 interactionsPut 2 funfacts aboutyou in theTeamsChannelProvidedcustomeralternateoptions (whenthe desireditem is OTS)Usedpurposefulsmall talk in2interactionspricematcheda validcompetitorassistedteammember ingeneral chat3, 5starreviewsReceiveda Kudosfrom thecxCx gaveyou acomplimentassisted ateammember inthe teamsUsed 4PowerWords in 1interactiondid NOTtake VTOtimePlaced2ordersused anupliftingstatementto the cxPersonallyrelated tothe cx in 2interactionsAddressed/ resolveda majorconcern ofthe cxsold 1solutionboosteradd onCx needs tobe directedto creditservices"I definitelywill makesure that itgets sorted"2 interactions"It's mypleasure tohelp you withthis today!"in 5 interactionsLess than12% Awaytime forthe dayIncluded adaily holidayin 2interactions"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactions"I understandwhere you’recoming from"2 interactionsSuccessfullyde-escalateaninteractionLess than10% Awaytime forthe dayAssistedw bingo inthe teamschatCx calls youby yourname atleast 4 timesUsed 4Powerphrases in 1interaction"That ispersonallymy favoriteoption…"2 interactionsPut 2 funfacts aboutyou in theTeamsChannelProvidedcustomeralternateoptions (whenthe desireditem is OTS)Usedpurposefulsmall talk in2interactionspricematcheda validcompetitorassistedteammember ingeneral chat3, 5starreviewsReceiveda Kudosfrom thecxCx gaveyou acomplimentassisted ateammember inthe teamsUsed 4PowerWords in 1interactiondid NOTtake VTOtimePlaced2ordersused anupliftingstatementto the cxPersonallyrelated tothe cx in 2interactionsAddressed/ resolveda majorconcern ofthe cxsold 1solutionboosteradd onCx needs tobe directedto creditservices"I definitelywill makesure that itgets sorted"2 interactions"It's mypleasure tohelp you withthis today!"in 5 interactionsLess than12% Awaytime forthe dayIncluded adaily holidayin 2interactions"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactions"I understandwhere you’recoming from"2 interactionsSuccessfullyde-escalateaninteractionLess than10% Awaytime forthe dayAssistedw bingo inthe teamschatCx calls youby yourname atleast 4 timesUsed 4Powerphrases in 1interaction

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "That is personally my favorite option…" 2 interactions
  2. Put 2 fun facts about you in the Teams Channel
  3. Provided customer alternate options (when the desired item is OTS)
  4. Used purposeful small talk in 2 interactions
  5. price matched a valid competitor
  6. assisted team member in general chat
  7. 3, 5 star reviews
  8. Received a Kudos from the cx
  9. Cx gave you a compliment
  10. assisted a team member in the teams
  11. Used 4 Power Words in 1 interaction
  12. did NOT take VTO time
  13. Placed 2 orders
  14. used an uplifting statement to the cx
  15. Personally related to the cx in 2 interactions
  16. Addressed / resolved a major concern of the cx
  17. sold 1 solution booster add on
  18. Cx needs to be directed to credit services
  19. "I definitely will make sure that it gets sorted" 2 interactions
  20. "It's my pleasure to help you with this today!" in 5 interactions
  21. Less than 12% Away time for the day
  22. Included a daily holiday in 2 interactions
  23. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  24. "I understand where you’re coming from" 2 interactions
  25. Successfully de-escalate an interaction
  26. Less than 10% Away time for the day
  27. Assisted w bingo in the teams chat
  28. Cx calls you by your name at least 4 times
  29. Used 4 Power phrases in 1 interaction