Put 2 funfacts aboutyou in theTeamsChannelUsed 4Powerphrases in 1interactionused anupliftingstatementto the cxUsed 4PowerWords in 1interactionPlaced2ordersLess than10% Awaytime forthe daypricematcheda validcompetitorPersonallyrelated tothe cx in 2interactionsdid NOTtake VTOtime"I understandwhere you’recoming from"2 interactionsProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I definitelywill makesure that itgets sorted"2 interactionsReceiveda Kudosfrom thecx"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactions3, 5starreviews"That ispersonallymy favoriteoption…"2 interactionsCx calls youby yourname atleast 4 timesassisted ateammember inthe teamssold 1solutionboosteradd onSuccessfullyde-escalateaninteraction"It's mypleasure tohelp you withthis today!"in 5 interactionsLess than12% Awaytime forthe dayCx gaveyou acomplimentCx needs tobe directedto creditservicesAddressed/ resolveda majorconcern ofthe cxassistedteammember ingeneral chatAssistedw bingo inthe teamschatIncluded adaily holidayin 2interactionsUsedpurposefulsmall talk in2interactionsPut 2 funfacts aboutyou in theTeamsChannelUsed 4Powerphrases in 1interactionused anupliftingstatementto the cxUsed 4PowerWords in 1interactionPlaced2ordersLess than10% Awaytime forthe daypricematcheda validcompetitorPersonallyrelated tothe cx in 2interactionsdid NOTtake VTOtime"I understandwhere you’recoming from"2 interactionsProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I definitelywill makesure that itgets sorted"2 interactionsReceiveda Kudosfrom thecx"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactions3, 5starreviews"That ispersonallymy favoriteoption…"2 interactionsCx calls youby yourname atleast 4 timesassisted ateammember inthe teamssold 1solutionboosteradd onSuccessfullyde-escalateaninteraction"It's mypleasure tohelp you withthis today!"in 5 interactionsLess than12% Awaytime forthe dayCx gaveyou acomplimentCx needs tobe directedto creditservicesAddressed/ resolveda majorconcern ofthe cxassistedteammember ingeneral chatAssistedw bingo inthe teamschatIncluded adaily holidayin 2interactionsUsedpurposefulsmall talk in2interactions

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put 2 fun facts about you in the Teams Channel
  2. Used 4 Power phrases in 1 interaction
  3. used an uplifting statement to the cx
  4. Used 4 Power Words in 1 interaction
  5. Placed 2 orders
  6. Less than 10% Away time for the day
  7. price matched a valid competitor
  8. Personally related to the cx in 2 interactions
  9. did NOT take VTO time
  10. "I understand where you’re coming from" 2 interactions
  11. Provided customer alternate options (when the desired item is OTS)
  12. "I definitely will make sure that it gets sorted" 2 interactions
  13. Received a Kudos from the cx
  14. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  15. 3, 5 star reviews
  16. "That is personally my favorite option…" 2 interactions
  17. Cx calls you by your name at least 4 times
  18. assisted a team member in the teams
  19. sold 1 solution booster add on
  20. Successfully de-escalate an interaction
  21. "It's my pleasure to help you with this today!" in 5 interactions
  22. Less than 12% Away time for the day
  23. Cx gave you a compliment
  24. Cx needs to be directed to credit services
  25. Addressed / resolved a major concern of the cx
  26. assisted team member in general chat
  27. Assisted w bingo in the teams chat
  28. Included a daily holiday in 2 interactions
  29. Used purposeful small talk in 2 interactions