Less than12% Awaytime forthe day"I understandwhere you’recoming from"2 interactionsCx gaveyou acomplimentsold 1solutionboosteradd onUsed 4Powerphrases in 1interaction"That ispersonallymy favoriteoption…"2 interactions"I definitelywill makesure that itgets sorted"2 interactionsSuccessfullyde-escalateaninteractionProvidedcustomeralternateoptions (whenthe desireditem is OTS)Receiveda Kudosfrom thecxassistedteammember ingeneral chatPersonallyrelated tothe cx in 2interactions"It's mypleasure tohelp you withthis today!"in 5 interactionsLess than10% Awaytime forthe dayAddressed/ resolveda majorconcern ofthe cxUsedpurposefulsmall talk in2interactionsAssistedw bingo inthe teamschatIncluded adaily holidayin 2interactionsCx calls youby yourname atleast 4 timesused anupliftingstatementto the cx"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsPut 2 funfacts aboutyou in theTeamsChanneldid NOTtake VTOtimePlaced2ordersassisted ateammember inthe teams3, 5starreviewsCx needs tobe directedto creditservicesUsed 4PowerWords in 1interactionpricematcheda validcompetitorLess than12% Awaytime forthe day"I understandwhere you’recoming from"2 interactionsCx gaveyou acomplimentsold 1solutionboosteradd onUsed 4Powerphrases in 1interaction"That ispersonallymy favoriteoption…"2 interactions"I definitelywill makesure that itgets sorted"2 interactionsSuccessfullyde-escalateaninteractionProvidedcustomeralternateoptions (whenthe desireditem is OTS)Receiveda Kudosfrom thecxassistedteammember ingeneral chatPersonallyrelated tothe cx in 2interactions"It's mypleasure tohelp you withthis today!"in 5 interactionsLess than10% Awaytime forthe dayAddressed/ resolveda majorconcern ofthe cxUsedpurposefulsmall talk in2interactionsAssistedw bingo inthe teamschatIncluded adaily holidayin 2interactionsCx calls youby yourname atleast 4 timesused anupliftingstatementto the cx"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsPut 2 funfacts aboutyou in theTeamsChanneldid NOTtake VTOtimePlaced2ordersassisted ateammember inthe teams3, 5starreviewsCx needs tobe directedto creditservicesUsed 4PowerWords in 1interactionpricematcheda validcompetitor

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Less than 12% Away time for the day
  2. "I understand where you’re coming from" 2 interactions
  3. Cx gave you a compliment
  4. sold 1 solution booster add on
  5. Used 4 Power phrases in 1 interaction
  6. "That is personally my favorite option…" 2 interactions
  7. "I definitely will make sure that it gets sorted" 2 interactions
  8. Successfully de-escalate an interaction
  9. Provided customer alternate options (when the desired item is OTS)
  10. Received a Kudos from the cx
  11. assisted team member in general chat
  12. Personally related to the cx in 2 interactions
  13. "It's my pleasure to help you with this today!" in 5 interactions
  14. Less than 10% Away time for the day
  15. Addressed / resolved a major concern of the cx
  16. Used purposeful small talk in 2 interactions
  17. Assisted w bingo in the teams chat
  18. Included a daily holiday in 2 interactions
  19. Cx calls you by your name at least 4 times
  20. used an uplifting statement to the cx
  21. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  22. Put 2 fun facts about you in the Teams Channel
  23. did NOT take VTO time
  24. Placed 2 orders
  25. assisted a team member in the teams
  26. 3, 5 star reviews
  27. Cx needs to be directed to credit services
  28. Used 4 Power Words in 1 interaction
  29. price matched a valid competitor