(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Included a daily holiday in 2 interactions
Used 4 Power phrases in 1 interaction
assisted team member in general chat
Placed 2 orders
Less than 10% Away time for the day
Less than 12% Away time for the day
price matched a valid competitor
sold 1 solution booster add on
"I understand where you’re coming from"
2 interactions
Provided customer alternate options (when the desired item is OTS)
"It's my pleasure to help you with this today!"
in 5 interactions
Cx calls you by your name at least 4 times
Assisted w bingo in the teams chat
Received a Kudos from the cx
Successfully de-escalate
an interaction
Cx gave you a compliment
"I definitely will make sure that it gets sorted"
2 interactions
Addressed
/ resolved
a major concern of the cx
Personally related to the cx in 2 interactions
assisted a team member in the teams
Put 2 fun facts about you in the Teams Channel
Used purposeful small talk in 2 interactions
"That is
personally my favorite
option…"
2 interactions
3, 5 star reviews
Used 4 Power Words in 1 interaction
"Thank you for choosing us, and being a valued THD guest!"
Non-closing, 2 interactions
