Placed2orders3, 5starreviews"It's mypleasure tohelp you withthis today!"in 5 interactionsAssistedw bingo inthe teamschatSuccessfullyde-escalateaninteractionLess than12% Awaytime forthe day"I definitelywill makesure that itgets sorted"2 interactionssold 1solutionboosteradd onUsed 4Powerphrases in 1interactionused anupliftingstatementto the cxUsedpurposefulsmall talk in2interactionsProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I understandwhere you’recoming from"2 interactionsassistedteammember ingeneral chatassisted ateammember inthe teams"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsAddressed/ resolveda majorconcern ofthe cxCx needs tobe directedto creditservicesCx gaveyou acomplimentReceiveda Kudosfrom thecxIncluded adaily holidayin 2interactionsPersonallyrelated tothe cx in 2interactionsLess than10% Awaytime forthe dayPut 2 funfacts aboutyou in theTeamsChanneldid NOTtake VTOtimeCx calls youby yourname atleast 4 timesUsed 4PowerWords in 1interactionpricematcheda validcompetitor"That ispersonallymy favoriteoption…"2 interactionsPlaced2orders3, 5starreviews"It's mypleasure tohelp you withthis today!"in 5 interactionsAssistedw bingo inthe teamschatSuccessfullyde-escalateaninteractionLess than12% Awaytime forthe day"I definitelywill makesure that itgets sorted"2 interactionssold 1solutionboosteradd onUsed 4Powerphrases in 1interactionused anupliftingstatementto the cxUsedpurposefulsmall talk in2interactionsProvidedcustomeralternateoptions (whenthe desireditem is OTS)"I understandwhere you’recoming from"2 interactionsassistedteammember ingeneral chatassisted ateammember inthe teams"Thank you forchoosing us, andbeing a valuedTHD guest!"Non-closing, 2interactionsAddressed/ resolveda majorconcern ofthe cxCx needs tobe directedto creditservicesCx gaveyou acomplimentReceiveda Kudosfrom thecxIncluded adaily holidayin 2interactionsPersonallyrelated tothe cx in 2interactionsLess than10% Awaytime forthe dayPut 2 funfacts aboutyou in theTeamsChanneldid NOTtake VTOtimeCx calls youby yourname atleast 4 timesUsed 4PowerWords in 1interactionpricematcheda validcompetitor"That ispersonallymy favoriteoption…"2 interactions

M&M's Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed 2 orders
  2. 3, 5 star reviews
  3. "It's my pleasure to help you with this today!" in 5 interactions
  4. Assisted w bingo in the teams chat
  5. Successfully de-escalate an interaction
  6. Less than 12% Away time for the day
  7. "I definitely will make sure that it gets sorted" 2 interactions
  8. sold 1 solution booster add on
  9. Used 4 Power phrases in 1 interaction
  10. used an uplifting statement to the cx
  11. Used purposeful small talk in 2 interactions
  12. Provided customer alternate options (when the desired item is OTS)
  13. "I understand where you’re coming from" 2 interactions
  14. assisted team member in general chat
  15. assisted a team member in the teams
  16. "Thank you for choosing us, and being a valued THD guest!" Non-closing, 2 interactions
  17. Addressed / resolved a major concern of the cx
  18. Cx needs to be directed to credit services
  19. Cx gave you a compliment
  20. Received a Kudos from the cx
  21. Included a daily holiday in 2 interactions
  22. Personally related to the cx in 2 interactions
  23. Less than 10% Away time for the day
  24. Put 2 fun facts about you in the Teams Channel
  25. did NOT take VTO time
  26. Cx calls you by your name at least 4 times
  27. Used 4 Power Words in 1 interaction
  28. price matched a valid competitor
  29. "That is personally my favorite option…" 2 interactions