ChangecoveragesSubmit acomplimentto a peerReinstatea PolicyWorkCompleteE errorMake acall outWorkComplete1 ODRProcess aTerm toTermChangeMakechanges andtake apayment onrenewalHelpsomeonedeescalatea callProcess anvehicleendorsementCancel apolicy-ProvideTriageAsk aquestionin theteam chatWorkCompleteNBWorkCompleteR errorTeach someonesomething new(this doesn’t haveto be right away-you can scheduleit)Make adriverendorsementCreateand senda COIFree!Complete2 QuoteIssuanceWorkCompleteGS UMF/UTeachsomeonenewCompleteloss runrequestProcessa WOSand AISetupPolicyon EFTAnswer aquestionin theteam chatChangecoveragesSubmit acomplimentto a peerReinstatea PolicyWorkCompleteE errorMake acall outWorkComplete1 ODRProcess aTerm toTermChangeMakechanges andtake apayment onrenewalHelpsomeonedeescalatea callProcess anvehicleendorsementCancel apolicy-ProvideTriageAsk aquestionin theteam chatWorkCompleteNBWorkCompleteR errorTeach someonesomething new(this doesn’t haveto be right away-you can scheduleit)Make adriverendorsementCreateand senda COIFree!Complete2 QuoteIssuanceWorkCompleteGS UMF/UTeachsomeonenewCompleteloss runrequestProcessa WOSand AISetupPolicyon EFTAnswer aquestionin theteam chat

Processing Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change coverages
  2. Submit a compliment to a peer
  3. Reinstate a Policy
  4. Work Complete E error
  5. Make a call out
  6. Work Complete 1 ODR
  7. Process a Term to Term Change
  8. Make changes and take a payment on renewal
  9. Help someone deescalate a call
  10. Process an vehicle endorsement
  11. Cancel a policy- Provide Triage
  12. Ask a question in the team chat
  13. Work Complete NB
  14. Work Complete R error
  15. Teach someone something new (this doesn’t have to be right away- you can schedule it)
  16. Make a driver endorsement
  17. Create and send a COI
  18. Free!
  19. Complete 2 Quote Issuance
  20. Work Complete GS UM F/U
  21. Teach someone new
  22. Complete loss run request
  23. Process a WOS and AI
  24. Setup Policy on EFT
  25. Answer a question in the team chat