Guide confirmedand summarizedcustomer's issuebeforetroubleshootingGuidehandledcustomer'sobjections toretain the saleHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Heard aconsultation What went good?What could havewent better?Guideexplained thesituation in away thecustomerunderstoodWrite downsomething youheard on the callthat resonated withyou the most Why?Guide providedthe customer withnew information toconsider after anoffer was rejectedCustomer wasoffered aproduct withouta promotioncodeHeard theguide say anownershipstatement What was it?Guideasked aclarifyingquestionGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide's tonewas notfitting for thesituationGuideasked forcustomer'snameCould tell theguide was activelylistening to thecustomer Write down anexampleGuide started aconversation withthe customer thatuncovered needs What was asked?Guideverifiedcustomer'scall backnumberCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuiderecommended aproduct withoutasking about thebusiness goalsGuide had afitting tonefor thesituationGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuidehandledcustomer'sobjections toretain the saleHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Heard aconsultation What went good?What could havewent better?Guideexplained thesituation in away thecustomerunderstoodWrite downsomething youheard on the callthat resonated withyou the most Why?Guide providedthe customer withnew information toconsider after anoffer was rejectedCustomer wasoffered aproduct withouta promotioncodeHeard theguide say anownershipstatement What was it?Guideasked aclarifyingquestionGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide's tonewas notfitting for thesituationGuideasked forcustomer'snameCould tell theguide was activelylistening to thecustomer Write down anexampleGuide started aconversation withthe customer thatuncovered needs What was asked?Guideverifiedcustomer'scall backnumberCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuiderecommended aproduct withoutasking about thebusiness goalsGuide had afitting tonefor thesituationGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goals

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide confirmed and summarized customer's issue before troubleshooting
  2. Guide handled customer's objections to retain the sale
  3. Heard a verbal queue of understanding from the guide What was it?
  4. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  5. Heard a consultation What went good? What could have went better?
  6. Guide explained the situation in a way the customer understood
  7. Write down something you heard on the call that resonated with you the most Why?
  8. Guide provided the customer with new information to consider after an offer was rejected
  9. Customer was offered a product without a promotion code
  10. Heard the guide say an ownership statement What was it?
  11. Guide asked a clarifying question
  12. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  13. Guide uncovered needs by exploring customer's goals and interests
  14. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  15. Guide's tone was not fitting for the situation
  16. Guide asked for customer's name
  17. Could tell the guide was actively listening to the customer Write down an example
  18. Guide started a conversation with the customer that uncovered needs What was asked?
  19. Guide verified customer's call back number
  20. Customer did not feel heard Be prepared to discuss why you marked this box
  21. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  22. Guide recommended a product without asking about the business goals
  23. Guide had a fitting tone for the situation
  24. Guide recommended a product after hearing about the customer's business goals