Guidehandledcustomer'sobjections toretain the saleGuide providedthe customer withnew information toconsider after anoffer was rejectedHeard theguide say anownershipstatement What was it?Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideexplained thesituation in away thecustomerunderstoodCould tell theguide was activelylistening to thecustomer Write down anexampleGuideasked aclarifyingquestionGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard a verbalqueue ofunderstandingfrom the guide What was it?Write downsomething youheard on the callthat resonated withyou the most Why?Heard aconsultation What went good?What could havewent better?Guide started aconversation withthe customer thatuncovered needs What was asked?Customer wasoffered aproduct withouta promotioncodeGuide's tonewas notfitting for thesituationCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuiderecommended aproduct withoutasking about thebusiness goalsGuideasked forcustomer'snameGuideverifiedcustomer'scall backnumberGuide had afitting tonefor thesituationHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide uncoveredneeds by exploringcustomer's goalsand interestsGuidehandledcustomer'sobjections toretain the saleGuide providedthe customer withnew information toconsider after anoffer was rejectedHeard theguide say anownershipstatement What was it?Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideexplained thesituation in away thecustomerunderstoodCould tell theguide was activelylistening to thecustomer Write down anexampleGuideasked aclarifyingquestionGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard a verbalqueue ofunderstandingfrom the guide What was it?Write downsomething youheard on the callthat resonated withyou the most Why?Heard aconsultation What went good?What could havewent better?Guide started aconversation withthe customer thatuncovered needs What was asked?Customer wasoffered aproduct withouta promotioncodeGuide's tonewas notfitting for thesituationCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuiderecommended aproduct withoutasking about thebusiness goalsGuideasked forcustomer'snameGuideverifiedcustomer'scall backnumberGuide had afitting tonefor thesituationHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide uncoveredneeds by exploringcustomer's goalsand interests

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide handled customer's objections to retain the sale
  2. Guide provided the customer with new information to consider after an offer was rejected
  3. Heard the guide say an ownership statement What was it?
  4. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  5. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  6. Guide explained the situation in a way the customer understood
  7. Could tell the guide was actively listening to the customer Write down an example
  8. Guide asked a clarifying question
  9. Guide recommended a product after hearing about the customer's business goals
  10. Heard a verbal queue of understanding from the guide What was it?
  11. Write down something you heard on the call that resonated with you the most Why?
  12. Heard a consultation What went good? What could have went better?
  13. Guide started a conversation with the customer that uncovered needs What was asked?
  14. Customer was offered a product without a promotion code
  15. Guide's tone was not fitting for the situation
  16. Customer did not feel heard Be prepared to discuss why you marked this box
  17. Guide recommended a product without asking about the business goals
  18. Guide asked for customer's name
  19. Guide verified customer's call back number
  20. Guide had a fitting tone for the situation
  21. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  22. Guide confirmed and summarized customer's issue before troubleshooting
  23. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  24. Guide uncovered needs by exploring customer's goals and interests