Heard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide providedthe customer withnew information toconsider after anoffer was rejectedCould tell theguide was activelylistening to thecustomer Write down anexampleGuideverifiedcustomer'scall backnumberWrite downsomething youheard on the callthat resonated withyou the most Why?Guideexplained thesituation in away thecustomerunderstoodHeard a verbalqueue ofunderstandingfrom the guide What was it?Guide uncoveredneeds by exploringcustomer's goalsand interestsHeard theguide say anownershipstatement What was it?Guide confirmedand summarizedcustomer's issuebeforetroubleshootingGuide's tonewas notfitting for thesituationGuideasked forcustomer'snameGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsCustomer wasoffered aproduct withouta promotioncodeHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuidehandledcustomer'sobjections toretain the saleGuide started aconversation withthe customer thatuncovered needs What was asked?Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Heard aconsultation What went good?What could havewent better?Guide had afitting tonefor thesituationCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuiderecommended aproduct withoutasking about thebusiness goalsGuideasked aclarifyingquestionHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide providedthe customer withnew information toconsider after anoffer was rejectedCould tell theguide was activelylistening to thecustomer Write down anexampleGuideverifiedcustomer'scall backnumberWrite downsomething youheard on the callthat resonated withyou the most Why?Guideexplained thesituation in away thecustomerunderstoodHeard a verbalqueue ofunderstandingfrom the guide What was it?Guide uncoveredneeds by exploringcustomer's goalsand interestsHeard theguide say anownershipstatement What was it?Guide confirmedand summarizedcustomer's issuebeforetroubleshootingGuide's tonewas notfitting for thesituationGuideasked forcustomer'snameGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsCustomer wasoffered aproduct withouta promotioncodeHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuidehandledcustomer'sobjections toretain the saleGuide started aconversation withthe customer thatuncovered needs What was asked?Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Heard aconsultation What went good?What could havewent better?Guide had afitting tonefor thesituationCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuiderecommended aproduct withoutasking about thebusiness goalsGuideasked aclarifyingquestion

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  2. Guide provided the customer with new information to consider after an offer was rejected
  3. Could tell the guide was actively listening to the customer Write down an example
  4. Guide verified customer's call back number
  5. Write down something you heard on the call that resonated with you the most Why?
  6. Guide explained the situation in a way the customer understood
  7. Heard a verbal queue of understanding from the guide What was it?
  8. Guide uncovered needs by exploring customer's goals and interests
  9. Heard the guide say an ownership statement What was it?
  10. Guide confirmed and summarized customer's issue before troubleshooting
  11. Guide's tone was not fitting for the situation
  12. Guide asked for customer's name
  13. Guide recommended a product after hearing about the customer's business goals
  14. Customer was offered a product without a promotion code
  15. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  16. Guide handled customer's objections to retain the sale
  17. Guide started a conversation with the customer that uncovered needs What was asked?
  18. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  19. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  20. Heard a consultation What went good? What could have went better?
  21. Guide had a fitting tone for the situation
  22. Customer did not feel heard Be prepared to discuss why you marked this box
  23. Guide recommended a product without asking about the business goals
  24. Guide asked a clarifying question