Could tell theguide was activelylistening to thecustomer Write down anexampleHeard theguide say anownershipstatement What was it?Guiderecommended aproduct withoutasking about thebusiness goalsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide had afitting tonefor thesituationGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide started aconversation withthe customer thatuncovered needs What was asked?Guideexplained thesituation in away thecustomerunderstoodGuideasked aclarifyingquestionGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard a verbalqueue ofunderstandingfrom the guide What was it?Guidehandledcustomer'sobjections toretain the saleGuide's tonewas notfitting for thesituationHeard aconsultation What went good?What could havewent better?Customer wasoffered aproduct withouta promotioncodeHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideverifiedcustomer'scall backnumberGuideasked forcustomer'snameHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisWrite downsomething youheard on the callthat resonated withyou the most Why?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Could tell theguide was activelylistening to thecustomer Write down anexampleHeard theguide say anownershipstatement What was it?Guiderecommended aproduct withoutasking about thebusiness goalsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide had afitting tonefor thesituationGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide started aconversation withthe customer thatuncovered needs What was asked?Guideexplained thesituation in away thecustomerunderstoodGuideasked aclarifyingquestionGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard a verbalqueue ofunderstandingfrom the guide What was it?Guidehandledcustomer'sobjections toretain the saleGuide's tonewas notfitting for thesituationHeard aconsultation What went good?What could havewent better?Customer wasoffered aproduct withouta promotioncodeHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideverifiedcustomer'scall backnumberGuideasked forcustomer'snameHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisWrite downsomething youheard on the callthat resonated withyou the most Why?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could tell the guide was actively listening to the customer Write down an example
  2. Heard the guide say an ownership statement What was it?
  3. Guide recommended a product without asking about the business goals
  4. Guide confirmed and summarized customer's issue before troubleshooting
  5. Guide provided the customer with new information to consider after an offer was rejected
  6. Guide had a fitting tone for the situation
  7. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  8. Guide started a conversation with the customer that uncovered needs What was asked?
  9. Guide explained the situation in a way the customer understood
  10. Guide asked a clarifying question
  11. Guide recommended a product after hearing about the customer's business goals
  12. Customer did not feel heard Be prepared to discuss why you marked this box
  13. Guide uncovered needs by exploring customer's goals and interests
  14. Heard a verbal queue of understanding from the guide What was it?
  15. Guide handled customer's objections to retain the sale
  16. Guide's tone was not fitting for the situation
  17. Heard a consultation What went good? What could have went better?
  18. Customer was offered a product without a promotion code
  19. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  20. Guide verified customer's call back number
  21. Guide asked for customer's name
  22. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  23. Write down something you heard on the call that resonated with you the most Why?
  24. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?