Guideasked aclarifyingquestionGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuideverifiedcustomer'scall backnumberHeard theguide say anownershipstatement What was it?Guide uncoveredneeds by exploringcustomer's goalsand interestsGuide's tonewas notfitting for thesituationGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide started aconversation withthe customer thatuncovered needs What was asked?Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisWrite downsomething youheard on the callthat resonated withyou the most Why?Customer wasoffered aproduct withouta promotioncodeGuide had afitting tonefor thesituationGuidehandledcustomer'sobjections toretain the saleGuiderecommended aproduct withoutasking about thebusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard aconsultation What went good?What could havewent better?Heard a verbalqueue ofunderstandingfrom the guide What was it?Guideasked forcustomer'snameGuideexplained thesituation in away thecustomerunderstoodGuideasked aclarifyingquestionGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuideverifiedcustomer'scall backnumberHeard theguide say anownershipstatement What was it?Guide uncoveredneeds by exploringcustomer's goalsand interestsGuide's tonewas notfitting for thesituationGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide started aconversation withthe customer thatuncovered needs What was asked?Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisWrite downsomething youheard on the callthat resonated withyou the most Why?Customer wasoffered aproduct withouta promotioncodeGuide had afitting tonefor thesituationGuidehandledcustomer'sobjections toretain the saleGuiderecommended aproduct withoutasking about thebusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard aconsultation What went good?What could havewent better?Heard a verbalqueue ofunderstandingfrom the guide What was it?Guideasked forcustomer'snameGuideexplained thesituation in away thecustomerunderstood

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide asked a clarifying question
  2. Guide provided the customer with new information to consider after an offer was rejected
  3. Guide confirmed and summarized customer's issue before troubleshooting
  4. Guide verified customer's call back number
  5. Heard the guide say an ownership statement What was it?
  6. Guide uncovered needs by exploring customer's goals and interests
  7. Guide's tone was not fitting for the situation
  8. Guide recommended a product after hearing about the customer's business goals
  9. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  10. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  11. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  12. Could tell the guide was actively listening to the customer Write down an example
  13. Guide started a conversation with the customer that uncovered needs What was asked?
  14. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  15. Write down something you heard on the call that resonated with you the most Why?
  16. Customer was offered a product without a promotion code
  17. Guide had a fitting tone for the situation
  18. Guide handled customer's objections to retain the sale
  19. Guide recommended a product without asking about the business goals
  20. Customer did not feel heard Be prepared to discuss why you marked this box
  21. Heard a consultation What went good? What could have went better?
  22. Heard a verbal queue of understanding from the guide What was it?
  23. Guide asked for customer's name
  24. Guide explained the situation in a way the customer understood