Heard theguide say anownershipstatement What was it?Guide started aconversation withthe customer thatuncovered needs What was asked?Heard aconsultation What went good?What could havewent better?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuidehandledcustomer'sobjections toretain the saleWrite downsomething youheard on the callthat resonated withyou the most Why?Guideasked aclarifyingquestionCould tell theguide was activelylistening to thecustomer Write down anexampleHeard a verbalqueue ofunderstandingfrom the guide What was it?Guide's tonewas notfitting for thesituationGuiderecommended aproduct withoutasking about thebusiness goalsGuide had afitting tonefor thesituationGuideverifiedcustomer'scall backnumberGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Customer wasoffered aproduct withouta promotioncodeHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuideexplained thesituation in away thecustomerunderstoodHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide uncoveredneeds by exploringcustomer's goalsand interestsGuideasked forcustomer'snameHeard theguide say anownershipstatement What was it?Guide started aconversation withthe customer thatuncovered needs What was asked?Heard aconsultation What went good?What could havewent better?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuidehandledcustomer'sobjections toretain the saleWrite downsomething youheard on the callthat resonated withyou the most Why?Guideasked aclarifyingquestionCould tell theguide was activelylistening to thecustomer Write down anexampleHeard a verbalqueue ofunderstandingfrom the guide What was it?Guide's tonewas notfitting for thesituationGuiderecommended aproduct withoutasking about thebusiness goalsGuide had afitting tonefor thesituationGuideverifiedcustomer'scall backnumberGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Customer wasoffered aproduct withouta promotioncodeHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuideexplained thesituation in away thecustomerunderstoodHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide uncoveredneeds by exploringcustomer's goalsand interestsGuideasked forcustomer'sname

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard the guide say an ownership statement What was it?
  2. Guide started a conversation with the customer that uncovered needs What was asked?
  3. Heard a consultation What went good? What could have went better?
  4. Guide provided the customer with new information to consider after an offer was rejected
  5. Guide handled customer's objections to retain the sale
  6. Write down something you heard on the call that resonated with you the most Why?
  7. Guide asked a clarifying question
  8. Could tell the guide was actively listening to the customer Write down an example
  9. Heard a verbal queue of understanding from the guide What was it?
  10. Guide's tone was not fitting for the situation
  11. Guide recommended a product without asking about the business goals
  12. Guide had a fitting tone for the situation
  13. Guide verified customer's call back number
  14. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  15. Guide confirmed and summarized customer's issue before troubleshooting
  16. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  17. Customer was offered a product without a promotion code
  18. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  19. Guide recommended a product after hearing about the customer's business goals
  20. Customer did not feel heard Be prepared to discuss why you marked this box
  21. Guide explained the situation in a way the customer understood
  22. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  23. Guide uncovered needs by exploring customer's goals and interests
  24. Guide asked for customer's name