Guiderecommended aproduct withoutasking about thebusiness goalsGuideexplained thesituation in away thecustomerunderstoodHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisCustomer wasoffered aproduct withouta promotioncodeHeard theguide say anownershipstatement What was it?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide's tonewas notfitting for thesituationWrite downsomething youheard on the callthat resonated withyou the most Why?Guideasked aclarifyingquestionGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guide had afitting tonefor thesituationGuide started aconversation withthe customer thatuncovered needs What was asked?Guide providedthe customer withnew information toconsider after anoffer was rejectedCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuidehandledcustomer'sobjections toretain the saleGuideasked forcustomer'snameHeard aconsultation What went good?What could havewent better?Guideverifiedcustomer'scall backnumberHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuiderecommended aproduct withoutasking about thebusiness goalsGuideexplained thesituation in away thecustomerunderstoodHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisCustomer wasoffered aproduct withouta promotioncodeHeard theguide say anownershipstatement What was it?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide's tonewas notfitting for thesituationWrite downsomething youheard on the callthat resonated withyou the most Why?Guideasked aclarifyingquestionGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guide had afitting tonefor thesituationGuide started aconversation withthe customer thatuncovered needs What was asked?Guide providedthe customer withnew information toconsider after anoffer was rejectedCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuidehandledcustomer'sobjections toretain the saleGuideasked forcustomer'snameHeard aconsultation What went good?What could havewent better?Guideverifiedcustomer'scall backnumberHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughout

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Guide recommended a product without asking about the business goals
  2. Guide explained the situation in a way the customer understood
  3. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  4. Customer was offered a product without a promotion code
  5. Heard the guide say an ownership statement What was it?
  6. Could tell the guide was actively listening to the customer Write down an example
  7. Guide's tone was not fitting for the situation
  8. Write down something you heard on the call that resonated with you the most Why?
  9. Guide asked a clarifying question
  10. Guide uncovered needs by exploring customer's goals and interests
  11. Heard a verbal queue of understanding from the guide What was it?
  12. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  13. Guide had a fitting tone for the situation
  14. Guide started a conversation with the customer that uncovered needs What was asked?
  15. Guide provided the customer with new information to consider after an offer was rejected
  16. Customer did not feel heard Be prepared to discuss why you marked this box
  17. Guide confirmed and summarized customer's issue before troubleshooting
  18. Guide handled customer's objections to retain the sale
  19. Guide asked for customer's name
  20. Heard a consultation What went good? What could have went better?
  21. Guide verified customer's call back number
  22. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  23. Guide recommended a product after hearing about the customer's business goals
  24. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout