Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuideexplained thesituation in away thecustomerunderstoodGuide's tonewas notfitting for thesituationHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Customer did notfeel heard Be prepared todiscuss why youmarked this boxGuideasked forcustomer'snameGuiderecommended aproduct withoutasking about thebusiness goalsGuide had afitting tonefor thesituationHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideverifiedcustomer'scall backnumberHeard theguide say anownershipstatement What was it?Guidehandledcustomer'sobjections toretain the saleGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide started aconversation withthe customer thatuncovered needs What was asked?Guide uncoveredneeds by exploringcustomer's goalsand interestsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard aconsultation What went good?What could havewent better?Customer wasoffered aproduct withouta promotioncodeGuideasked aclarifyingquestionCould tell theguide was activelylistening to thecustomer Write down anexampleWrite downsomething youheard on the callthat resonated withyou the most Why?Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuideexplained thesituation in away thecustomerunderstoodGuide's tonewas notfitting for thesituationHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Customer did notfeel heard Be prepared todiscuss why youmarked this boxGuideasked forcustomer'snameGuiderecommended aproduct withoutasking about thebusiness goalsGuide had afitting tonefor thesituationHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideverifiedcustomer'scall backnumberHeard theguide say anownershipstatement What was it?Guidehandledcustomer'sobjections toretain the saleGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide started aconversation withthe customer thatuncovered needs What was asked?Guide uncoveredneeds by exploringcustomer's goalsand interestsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard aconsultation What went good?What could havewent better?Customer wasoffered aproduct withouta promotioncodeGuideasked aclarifyingquestionCould tell theguide was activelylistening to thecustomer Write down anexampleWrite downsomething youheard on the callthat resonated withyou the most Why?

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  2. Guide recommended a product after hearing about the customer's business goals
  3. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  4. Guide explained the situation in a way the customer understood
  5. Guide's tone was not fitting for the situation
  6. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  7. Customer did not feel heard Be prepared to discuss why you marked this box
  8. Guide asked for customer's name
  9. Guide recommended a product without asking about the business goals
  10. Guide had a fitting tone for the situation
  11. Heard a verbal queue of understanding from the guide What was it?
  12. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  13. Guide verified customer's call back number
  14. Heard the guide say an ownership statement What was it?
  15. Guide handled customer's objections to retain the sale
  16. Guide provided the customer with new information to consider after an offer was rejected
  17. Guide started a conversation with the customer that uncovered needs What was asked?
  18. Guide uncovered needs by exploring customer's goals and interests
  19. Guide confirmed and summarized customer's issue before troubleshooting
  20. Heard a consultation What went good? What could have went better?
  21. Customer was offered a product without a promotion code
  22. Guide asked a clarifying question
  23. Could tell the guide was actively listening to the customer Write down an example
  24. Write down something you heard on the call that resonated with you the most Why?