Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard aconsultation What went good?What could havewent better?Guidehandledcustomer'sobjections toretain the saleHeard theguide say anownershipstatement What was it?Guideexplained thesituation in away thecustomerunderstoodCustomer wasoffered aproduct withouta promotioncodeGuideasked aclarifyingquestionGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide uncoveredneeds by exploringcustomer's goalsand interestsGuiderecommended aproduct withoutasking about thebusiness goalsGuideverifiedcustomer'scall backnumberGuide providedthe customer withnew information toconsider after anoffer was rejectedCustomer did notfeel heard Be prepared todiscuss why youmarked this boxWrite downsomething youheard on the callthat resonated withyou the most Why?Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisCould tell theguide was activelylistening to thecustomer Write down anexampleGuide had afitting tonefor thesituationGuideasked forcustomer'snameGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide's tonewas notfitting for thesituationGuide started aconversation withthe customer thatuncovered needs What was asked?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard aconsultation What went good?What could havewent better?Guidehandledcustomer'sobjections toretain the saleHeard theguide say anownershipstatement What was it?Guideexplained thesituation in away thecustomerunderstoodCustomer wasoffered aproduct withouta promotioncodeGuideasked aclarifyingquestionGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide uncoveredneeds by exploringcustomer's goalsand interestsGuiderecommended aproduct withoutasking about thebusiness goalsGuideverifiedcustomer'scall backnumberGuide providedthe customer withnew information toconsider after anoffer was rejectedCustomer did notfeel heard Be prepared todiscuss why youmarked this boxWrite downsomething youheard on the callthat resonated withyou the most Why?Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisCould tell theguide was activelylistening to thecustomer Write down anexampleGuide had afitting tonefor thesituationGuideasked forcustomer'snameGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide's tonewas notfitting for thesituationGuide started aconversation withthe customer thatuncovered needs What was asked?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  2. Heard a consultation What went good? What could have went better?
  3. Guide handled customer's objections to retain the sale
  4. Heard the guide say an ownership statement What was it?
  5. Guide explained the situation in a way the customer understood
  6. Customer was offered a product without a promotion code
  7. Guide asked a clarifying question
  8. Guide confirmed and summarized customer's issue before troubleshooting
  9. Heard a verbal queue of understanding from the guide What was it?
  10. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  11. Guide uncovered needs by exploring customer's goals and interests
  12. Guide recommended a product without asking about the business goals
  13. Guide verified customer's call back number
  14. Guide provided the customer with new information to consider after an offer was rejected
  15. Customer did not feel heard Be prepared to discuss why you marked this box
  16. Write down something you heard on the call that resonated with you the most Why?
  17. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  18. Could tell the guide was actively listening to the customer Write down an example
  19. Guide had a fitting tone for the situation
  20. Guide asked for customer's name
  21. Guide recommended a product after hearing about the customer's business goals
  22. Guide's tone was not fitting for the situation
  23. Guide started a conversation with the customer that uncovered needs What was asked?
  24. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?