Heard aconsultation What went good?What could havewent better?Guiderecommended aproduct withoutasking about thebusiness goalsHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard theguide say anownershipstatement What was it?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide confirmedand summarizedcustomer's issuebeforetroubleshootingCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide started aconversation withthe customer thatuncovered needs What was asked?Guidehandledcustomer'sobjections toretain the saleGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuideexplained thesituation in away thecustomerunderstoodHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuideasked forcustomer'snameHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideasked aclarifyingquestionGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide uncoveredneeds by exploringcustomer's goalsand interestsGuide's tonewas notfitting for thesituationHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Customer wasoffered aproduct withouta promotioncodeGuide had afitting tonefor thesituationWrite downsomething youheard on the callthat resonated withyou the most Why?Guideverifiedcustomer'scall backnumberGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard aconsultation What went good?What could havewent better?Guiderecommended aproduct withoutasking about thebusiness goalsHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard theguide say anownershipstatement What was it?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide confirmedand summarizedcustomer's issuebeforetroubleshootingCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide started aconversation withthe customer thatuncovered needs What was asked?Guidehandledcustomer'sobjections toretain the saleGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuideexplained thesituation in away thecustomerunderstoodHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuideasked forcustomer'snameHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuideasked aclarifyingquestionGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide uncoveredneeds by exploringcustomer's goalsand interestsGuide's tonewas notfitting for thesituationHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Customer wasoffered aproduct withouta promotioncodeGuide had afitting tonefor thesituationWrite downsomething youheard on the callthat resonated withyou the most Why?Guideverifiedcustomer'scall backnumberGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughout

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard a consultation What went good? What could have went better?
  2. Guide recommended a product without asking about the business goals
  3. Heard a verbal queue of understanding from the guide What was it?
  4. Heard the guide say an ownership statement What was it?
  5. Could tell the guide was actively listening to the customer Write down an example
  6. Guide confirmed and summarized customer's issue before troubleshooting
  7. Customer did not feel heard Be prepared to discuss why you marked this box
  8. Guide started a conversation with the customer that uncovered needs What was asked?
  9. Guide handled customer's objections to retain the sale
  10. Guide recommended a product after hearing about the customer's business goals
  11. Guide explained the situation in a way the customer understood
  12. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  13. Guide asked for customer's name
  14. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  15. Guide asked a clarifying question
  16. Guide provided the customer with new information to consider after an offer was rejected
  17. Guide uncovered needs by exploring customer's goals and interests
  18. Guide's tone was not fitting for the situation
  19. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  20. Customer was offered a product without a promotion code
  21. Guide had a fitting tone for the situation
  22. Write down something you heard on the call that resonated with you the most Why?
  23. Guide verified customer's call back number
  24. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout