Could tell theguide was activelylistening to thecustomer Write down anexampleHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide providedthe customer withnew information toconsider after anoffer was rejectedWrite downsomething youheard on the callthat resonated withyou the most Why?Heard theguide say anownershipstatement What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guideverifiedcustomer'scall backnumberCustomer wasoffered aproduct withouta promotioncodeHeard aconsultation What went good?What could havewent better?Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard a verbalqueue ofunderstandingfrom the guide What was it?Guideasked forcustomer'snameGuideasked aclarifyingquestionGuideexplained thesituation in away thecustomerunderstoodCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide's tonewas notfitting for thesituationHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide started aconversation withthe customer thatuncovered needs What was asked?Guiderecommended aproduct withoutasking about thebusiness goalsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide had afitting tonefor thesituationGuidehandledcustomer'sobjections toretain the saleGuide uncoveredneeds by exploringcustomer's goalsand interestsCould tell theguide was activelylistening to thecustomer Write down anexampleHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide providedthe customer withnew information toconsider after anoffer was rejectedWrite downsomething youheard on the callthat resonated withyou the most Why?Heard theguide say anownershipstatement What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guideverifiedcustomer'scall backnumberCustomer wasoffered aproduct withouta promotioncodeHeard aconsultation What went good?What could havewent better?Guide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutHeard a verbalqueue ofunderstandingfrom the guide What was it?Guideasked forcustomer'snameGuideasked aclarifyingquestionGuideexplained thesituation in away thecustomerunderstoodCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide's tonewas notfitting for thesituationHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide started aconversation withthe customer thatuncovered needs What was asked?Guiderecommended aproduct withoutasking about thebusiness goalsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide had afitting tonefor thesituationGuidehandledcustomer'sobjections toretain the saleGuide uncoveredneeds by exploringcustomer's goalsand interests

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could tell the guide was actively listening to the customer Write down an example
  2. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  3. Guide provided the customer with new information to consider after an offer was rejected
  4. Write down something you heard on the call that resonated with you the most Why?
  5. Heard the guide say an ownership statement What was it?
  6. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  7. Guide verified customer's call back number
  8. Customer was offered a product without a promotion code
  9. Heard a consultation What went good? What could have went better?
  10. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  11. Heard a verbal queue of understanding from the guide What was it?
  12. Guide asked for customer's name
  13. Guide asked a clarifying question
  14. Guide explained the situation in a way the customer understood
  15. Customer did not feel heard Be prepared to discuss why you marked this box
  16. Guide's tone was not fitting for the situation
  17. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  18. Guide started a conversation with the customer that uncovered needs What was asked?
  19. Guide recommended a product without asking about the business goals
  20. Guide confirmed and summarized customer's issue before troubleshooting
  21. Guide recommended a product after hearing about the customer's business goals
  22. Guide had a fitting tone for the situation
  23. Guide handled customer's objections to retain the sale
  24. Guide uncovered needs by exploring customer's goals and interests