Guide uncoveredneeds by exploringcustomer's goalsand interestsGuide's tonewas notfitting for thesituationGuidehandledcustomer'sobjections toretain the saleGuiderecommended aproduct withoutasking about thebusiness goalsHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard aconsultation What went good?What could havewent better?Guideverifiedcustomer'scall backnumberHeard a verbalqueue ofunderstandingfrom the guide What was it?Could tell theguide was activelylistening to thecustomer Write down anexampleHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide confirmedand summarizedcustomer's issuebeforetroubleshootingWrite downsomething youheard on the callthat resonated withyou the most Why?Guide started aconversation withthe customer thatuncovered needs What was asked?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guideasked aclarifyingquestionGuideexplained thesituation in away thecustomerunderstoodGuide providedthe customer withnew information toconsider after anoffer was rejectedHeard theguide say anownershipstatement What was it?Guideasked forcustomer'snameCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide had afitting tonefor thesituationGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutCustomer wasoffered aproduct withouta promotioncodeGuide uncoveredneeds by exploringcustomer's goalsand interestsGuide's tonewas notfitting for thesituationGuidehandledcustomer'sobjections toretain the saleGuiderecommended aproduct withoutasking about thebusiness goalsHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard aconsultation What went good?What could havewent better?Guideverifiedcustomer'scall backnumberHeard a verbalqueue ofunderstandingfrom the guide What was it?Could tell theguide was activelylistening to thecustomer Write down anexampleHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide confirmedand summarizedcustomer's issuebeforetroubleshootingWrite downsomething youheard on the callthat resonated withyou the most Why?Guide started aconversation withthe customer thatuncovered needs What was asked?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guideasked aclarifyingquestionGuideexplained thesituation in away thecustomerunderstoodGuide providedthe customer withnew information toconsider after anoffer was rejectedHeard theguide say anownershipstatement What was it?Guideasked forcustomer'snameCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide had afitting tonefor thesituationGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutCustomer wasoffered aproduct withouta promotioncode

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide uncovered needs by exploring customer's goals and interests
  2. Guide's tone was not fitting for the situation
  3. Guide handled customer's objections to retain the sale
  4. Guide recommended a product without asking about the business goals
  5. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  6. Guide recommended a product after hearing about the customer's business goals
  7. Heard a consultation What went good? What could have went better?
  8. Guide verified customer's call back number
  9. Heard a verbal queue of understanding from the guide What was it?
  10. Could tell the guide was actively listening to the customer Write down an example
  11. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  12. Guide confirmed and summarized customer's issue before troubleshooting
  13. Write down something you heard on the call that resonated with you the most Why?
  14. Guide started a conversation with the customer that uncovered needs What was asked?
  15. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  16. Guide asked a clarifying question
  17. Guide explained the situation in a way the customer understood
  18. Guide provided the customer with new information to consider after an offer was rejected
  19. Heard the guide say an ownership statement What was it?
  20. Guide asked for customer's name
  21. Customer did not feel heard Be prepared to discuss why you marked this box
  22. Guide had a fitting tone for the situation
  23. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  24. Customer was offered a product without a promotion code