Heard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuideasked forcustomer'snameGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisHeard a verbalqueue ofunderstandingfrom the guide What was it?Guideexplained thesituation in away thecustomerunderstoodGuiderecommended aproduct withoutasking about thebusiness goalsGuidehandledcustomer'sobjections toretain the saleHeard theguide say anownershipstatement What was it?Guide's tonewas notfitting for thesituationWrite downsomething youheard on the callthat resonated withyou the most Why?Customer wasoffered aproduct withouta promotioncodeGuideasked aclarifyingquestionGuide had afitting tonefor thesituationHeard aconsultation What went good?What could havewent better?Guide started aconversation withthe customer thatuncovered needs What was asked?Guideverifiedcustomer'scall backnumberCould tell theguide was activelylistening to thecustomer Write down anexampleCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide providedthe customer withnew information toconsider after anoffer was rejectedGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuideasked forcustomer'snameGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuide uncoveredneeds by exploringcustomer's goalsand interestsHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisHeard a verbalqueue ofunderstandingfrom the guide What was it?Guideexplained thesituation in away thecustomerunderstoodGuiderecommended aproduct withoutasking about thebusiness goalsGuidehandledcustomer'sobjections toretain the saleHeard theguide say anownershipstatement What was it?Guide's tonewas notfitting for thesituationWrite downsomething youheard on the callthat resonated withyou the most Why?Customer wasoffered aproduct withouta promotioncodeGuideasked aclarifyingquestionGuide had afitting tonefor thesituationHeard aconsultation What went good?What could havewent better?Guide started aconversation withthe customer thatuncovered needs What was asked?Guideverifiedcustomer'scall backnumberCould tell theguide was activelylistening to thecustomer Write down anexampleCustomer did notfeel heard Be prepared todiscuss why youmarked this box

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  2. Guide provided the customer with new information to consider after an offer was rejected
  3. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  4. Guide asked for customer's name
  5. Guide confirmed and summarized customer's issue before troubleshooting
  6. Guide uncovered needs by exploring customer's goals and interests
  7. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  8. Guide recommended a product after hearing about the customer's business goals
  9. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  10. Heard a verbal queue of understanding from the guide What was it?
  11. Guide explained the situation in a way the customer understood
  12. Guide recommended a product without asking about the business goals
  13. Guide handled customer's objections to retain the sale
  14. Heard the guide say an ownership statement What was it?
  15. Guide's tone was not fitting for the situation
  16. Write down something you heard on the call that resonated with you the most Why?
  17. Customer was offered a product without a promotion code
  18. Guide asked a clarifying question
  19. Guide had a fitting tone for the situation
  20. Heard a consultation What went good? What could have went better?
  21. Guide started a conversation with the customer that uncovered needs What was asked?
  22. Guide verified customer's call back number
  23. Could tell the guide was actively listening to the customer Write down an example
  24. Customer did not feel heard Be prepared to discuss why you marked this box