Guiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsWrite downsomething youheard on the callthat resonated withyou the most Why?Guiderecommended aproduct withoutasking about thebusiness goalsGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide uncoveredneeds by exploringcustomer's goalsand interestsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide had afitting tonefor thesituationGuideasked forcustomer'snameGuideexplained thesituation in away thecustomerunderstoodHeard theguide say anownershipstatement What was it?Guideasked aclarifyingquestionGuidehandledcustomer'sobjections toretain the saleHeard aconsultation What went good?What could havewent better?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuide started aconversation withthe customer thatuncovered needs What was asked?Guideverifiedcustomer'scall backnumberGuide's tonewas notfitting for thesituationCustomer wasoffered aproduct withouta promotioncodeCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Could tell theguide was activelylistening to thecustomer Write down anexampleHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsWrite downsomething youheard on the callthat resonated withyou the most Why?Guiderecommended aproduct withoutasking about thebusiness goalsGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutGuide uncoveredneeds by exploringcustomer's goalsand interestsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide had afitting tonefor thesituationGuideasked forcustomer'snameGuideexplained thesituation in away thecustomerunderstoodHeard theguide say anownershipstatement What was it?Guideasked aclarifyingquestionGuidehandledcustomer'sobjections toretain the saleHeard aconsultation What went good?What could havewent better?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuide started aconversation withthe customer thatuncovered needs What was asked?Guideverifiedcustomer'scall backnumberGuide's tonewas notfitting for thesituationCustomer wasoffered aproduct withouta promotioncodeCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Could tell theguide was activelylistening to thecustomer Write down anexampleHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused this

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Guide recommended a product after hearing about the customer's business goals
  2. Write down something you heard on the call that resonated with you the most Why?
  3. Guide recommended a product without asking about the business goals
  4. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  5. Guide uncovered needs by exploring customer's goals and interests
  6. Guide confirmed and summarized customer's issue before troubleshooting
  7. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  8. Guide had a fitting tone for the situation
  9. Guide asked for customer's name
  10. Guide explained the situation in a way the customer understood
  11. Heard the guide say an ownership statement What was it?
  12. Guide asked a clarifying question
  13. Guide handled customer's objections to retain the sale
  14. Heard a consultation What went good? What could have went better?
  15. Guide provided the customer with new information to consider after an offer was rejected
  16. Guide started a conversation with the customer that uncovered needs What was asked?
  17. Guide verified customer's call back number
  18. Guide's tone was not fitting for the situation
  19. Customer was offered a product without a promotion code
  20. Customer did not feel heard Be prepared to discuss why you marked this box
  21. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  22. Could tell the guide was actively listening to the customer Write down an example
  23. Heard a verbal queue of understanding from the guide What was it?
  24. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this