Heard aconsultation What went good?What could havewent better?Guideexplained thesituation in away thecustomerunderstoodHeard theguide say anownershipstatement What was it?Write downsomething youheard on the callthat resonated withyou the most Why?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuideverifiedcustomer'scall backnumberGuide's tonewas notfitting for thesituationGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuideasked aclarifyingquestionGuide uncoveredneeds by exploringcustomer's goalsand interestsGuidehandledcustomer'sobjections toretain the saleGuide started aconversation withthe customer thatuncovered needs What was asked?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide had afitting tonefor thesituationHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutCustomer wasoffered aproduct withouta promotioncodeGuideasked forcustomer'snameHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guiderecommended aproduct withoutasking about thebusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this boxHeard aconsultation What went good?What could havewent better?Guideexplained thesituation in away thecustomerunderstoodHeard theguide say anownershipstatement What was it?Write downsomething youheard on the callthat resonated withyou the most Why?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuideverifiedcustomer'scall backnumberGuide's tonewas notfitting for thesituationGuiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuide confirmedand summarizedcustomer's issuebeforetroubleshootingGuideasked aclarifyingquestionGuide uncoveredneeds by exploringcustomer's goalsand interestsGuidehandledcustomer'sobjections toretain the saleGuide started aconversation withthe customer thatuncovered needs What was asked?Could tell theguide was activelylistening to thecustomer Write down anexampleGuide had afitting tonefor thesituationHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutCustomer wasoffered aproduct withouta promotioncodeGuideasked forcustomer'snameHeard a verbalqueue ofunderstandingfrom the guide What was it?Heard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Guiderecommended aproduct withoutasking about thebusiness goalsCustomer did notfeel heard Be prepared todiscuss why youmarked this box

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Heard a consultation What went good? What could have went better?
  2. Guide explained the situation in a way the customer understood
  3. Heard the guide say an ownership statement What was it?
  4. Write down something you heard on the call that resonated with you the most Why?
  5. Guide provided the customer with new information to consider after an offer was rejected
  6. Guide verified customer's call back number
  7. Guide's tone was not fitting for the situation
  8. Guide recommended a product after hearing about the customer's business goals
  9. Guide confirmed and summarized customer's issue before troubleshooting
  10. Guide asked a clarifying question
  11. Guide uncovered needs by exploring customer's goals and interests
  12. Guide handled customer's objections to retain the sale
  13. Guide started a conversation with the customer that uncovered needs What was asked?
  14. Could tell the guide was actively listening to the customer Write down an example
  15. Guide had a fitting tone for the situation
  16. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  17. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  18. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  19. Customer was offered a product without a promotion code
  20. Guide asked for customer's name
  21. Heard a verbal queue of understanding from the guide What was it?
  22. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  23. Guide recommended a product without asking about the business goals
  24. Customer did not feel heard Be prepared to discuss why you marked this box