Could tell theguide was activelylistening to thecustomer Write down anexampleHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisHeard theguide say anownershipstatement What was it?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Heard aconsultation What went good?What could havewent better?Guiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuiderecommended aproduct withoutasking about thebusiness goalsGuideexplained thesituation in away thecustomerunderstoodGuideasked forcustomer'snameGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide's tonewas notfitting for thesituationGuide had afitting tonefor thesituationHeard a verbalqueue ofunderstandingfrom the guide What was it?Guide started aconversation withthe customer thatuncovered needs What was asked?Guideasked aclarifyingquestionWrite downsomething youheard on the callthat resonated withyou the most Why?Guidehandledcustomer'sobjections toretain the saleHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide uncoveredneeds by exploringcustomer's goalsand interestsCustomer wasoffered aproduct withouta promotioncodeGuideverifiedcustomer'scall backnumberCould tell theguide was activelylistening to thecustomer Write down anexampleHeard a positivechange in tone fromthe customer Be prepared todiscuss what couldhave caused thisHeard theguide say anownershipstatement What was it?Guide providedthe customer withnew information toconsider after anoffer was rejectedGuide confirmedand summarizedcustomer's issuebeforetroubleshootingHeard something thatwould make you feelgood as a customercalling into support What was it and whydo you feel this way?Heard aconsultation What went good?What could havewent better?Guiderecommended aproduct afterhearing aboutthe customer'sbusiness goalsGuiderecommended aproduct withoutasking about thebusiness goalsGuideexplained thesituation in away thecustomerunderstoodGuideasked forcustomer'snameGuide asked thecustomer open endedquestions about thebusiness or products Make note of thequestions you heardthroughoutCustomer did notfeel heard Be prepared todiscuss why youmarked this boxGuide's tonewas notfitting for thesituationGuide had afitting tonefor thesituationHeard a verbalqueue ofunderstandingfrom the guide What was it?Guide started aconversation withthe customer thatuncovered needs What was asked?Guideasked aclarifyingquestionWrite downsomething youheard on the callthat resonated withyou the most Why?Guidehandledcustomer'sobjections toretain the saleHeard a negativechange in thecustomer's voice Be prepared todiscuss what youthink caused thisGuide uncoveredneeds by exploringcustomer's goalsand interestsCustomer wasoffered aproduct withouta promotioncodeGuideverifiedcustomer'scall backnumber

Care Calls Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Could tell the guide was actively listening to the customer Write down an example
  2. Heard a positive change in tone from the customer Be prepared to discuss what could have caused this
  3. Heard the guide say an ownership statement What was it?
  4. Guide provided the customer with new information to consider after an offer was rejected
  5. Guide confirmed and summarized customer's issue before troubleshooting
  6. Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?
  7. Heard a consultation What went good? What could have went better?
  8. Guide recommended a product after hearing about the customer's business goals
  9. Guide recommended a product without asking about the business goals
  10. Guide explained the situation in a way the customer understood
  11. Guide asked for customer's name
  12. Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout
  13. Customer did not feel heard Be prepared to discuss why you marked this box
  14. Guide's tone was not fitting for the situation
  15. Guide had a fitting tone for the situation
  16. Heard a verbal queue of understanding from the guide What was it?
  17. Guide started a conversation with the customer that uncovered needs What was asked?
  18. Guide asked a clarifying question
  19. Write down something you heard on the call that resonated with you the most Why?
  20. Guide handled customer's objections to retain the sale
  21. Heard a negative change in the customer's voice Be prepared to discuss what you think caused this
  22. Guide uncovered needs by exploring customer's goals and interests
  23. Customer was offered a product without a promotion code
  24. Guide verified customer's call back number