This bingo card has a free space and 24 words: Guide asked for customer's name, Heard something that would make you feel good as a customer calling into support What was it and why do you feel this way?, Heard a consultation What went good? What could have went better?, Guide verified customer's call back number, Guide asked a clarifying question, Guide had a fitting tone for the situation, Could tell the guide was actively listening to the customer Write down an example, Heard the guide say an ownership statement What was it?, Guide uncovered needs by exploring customer's goals and interests, Write down something you heard on the call that resonated with you the most Why?, Heard a negative change in the customer's voice Be prepared to discuss what you think caused this, Guide's tone was not fitting for the situation, Guide handled customer's objections to retain the sale, Heard a verbal queue of understanding from the guide What was it?, Guide provided the customer with new information to consider after an offer was rejected, Guide recommended a product without asking about the business goals, Guide asked the customer open ended questions about the business or products Make note of the questions you heard throughout, Customer did not feel heard Be prepared to discuss why you marked this box, Guide recommended a product after hearing about the customer's business goals, Guide confirmed and summarized customer's issue before troubleshooting, Guide started a conversation with the customer that uncovered needs What was asked?, Customer was offered a product without a promotion code, Heard a positive change in tone from the customer Be prepared to discuss what could have caused this and Guide explained the situation in a way the customer understood.
Sales Bar Hoppers | Sales Bar Hoppers | I Spy the ART of Customer Experience | Principles In Practice | iPhone 11 Bingo
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