For Instacart ConnectOrders, agents cando ALL the following:Issue refunds, cancelorder (pre-picking),reschedule the order(pre-picking) andsend P40 form.Zendesk:Publicreplies areonly visibleto agents.T1 agents canupdate thecustomersphone numberin Admin if theyauthorize it.Can youprovide an itemcredit for adamagedalcoholic item?Instacartaccepts EBTSNAP at allretailers insome states.Free!Appeasementfor OOS.If an order is beingpushed over andover again, weshould follow theCustomer :: DeliveryOrder Fulfillment ::Unbatchable article.If a customercomplains that theshopper was withsomeone else whiledelivering the order,you should requestevidence of theincident.UNATA orderissues mustbetransferredto:PII verificationmust alwaysbe done bothin chats andcalls.Consumerscan updatethe tip whilethe order isin progress.Can refund thedifferencebetween thepaper receiptand digitalreceipt?Alcohol Issues: Manual IDentry is diasbledfor__________________.Customer reports that theshopper left their order in adifferent building.Yourealize that the order wasmarked as delivered 40minutes ago so you providea resolution. The customeris an Express member.What else needs to bedone?If a non-expresscustomer complainsthe their shopper hasnot been answeringany of the messagessent throughout theshopping process, youcan do the following:For Instacart ConnectOrders, agents cando ALL the following:Issue refunds, cancelorder (pre-picking),reschedule the order(pre-picking) andsend P40 form.Zendesk:Publicreplies areonly visibleto agents.T1 agents canupdate thecustomersphone numberin Admin if theyauthorize it.Can youprovide an itemcredit for adamagedalcoholic item?Instacartaccepts EBTSNAP at allretailers insome states.Free!Appeasementfor OOS.If an order is beingpushed over andover again, weshould follow theCustomer :: DeliveryOrder Fulfillment ::Unbatchable article.If a customercomplains that theshopper was withsomeone else whiledelivering the order,you should requestevidence of theincident.UNATA orderissues mustbetransferredto:PII verificationmust alwaysbe done bothin chats andcalls.Consumerscan updatethe tip whilethe order isin progress.Can refund thedifferencebetween thepaper receiptand digitalreceipt?Alcohol Issues: Manual IDentry is diasbledfor__________________.Customer reports that theshopper left their order in adifferent building.Yourealize that the order wasmarked as delivered 40minutes ago so you providea resolution. The customeris an Express member.What else needs to bedone?If a non-expresscustomer complainsthe their shopper hasnot been answeringany of the messagessent throughout theshopping process, youcan do the following:

Recap! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. For Instacart Connect Orders, agents can do ALL the following: Issue refunds, cancel order (pre-picking), reschedule the order (pre-picking) and send P40 form.
  2. Zendesk: Public replies are only visible to agents.
  3. T1 agents can update the customers phone number in Admin if they authorize it.
  4. Can you provide an item credit for a damaged alcoholic item?
  5. Instacart accepts EBT SNAP at all retailers in some states.
  6. Free!
  7. Appeasement for OOS.
  8. If an order is being pushed over and over again, we should follow the Customer :: Delivery Order Fulfillment :: Unbatchable article.
  9. If a customer complains that the shopper was with someone else while delivering the order, you should request evidence of the incident.
  10. UNATA order issues must be transferred to:
  11. PII verification must always be done both in chats and calls.
  12. Consumers can update the tip while the order is in progress.
  13. Can refund the difference between the paper receipt and digital receipt?
  14. Alcohol Issues: Manual ID entry is diasbled for__________________.
  15. Customer reports that the shopper left their order in a different building.You realize that the order was marked as delivered 40 minutes ago so you provide a resolution. The customer is an Express member. What else needs to be done?
  16. If a non-express customer complains the their shopper has not been answering any of the messages sent throughout the shopping process, you can do the following: