Free!Alcohol Issues: Manual IDentry is diasbledfor__________________.PII verificationmust alwaysbe done bothin chats andcalls.T1 agents canupdate thecustomersphone numberin Admin if theyauthorize it.Consumerscan updatethe tip whilethe order isin progress.If an order is beingpushed over andover again, weshould follow theCustomer :: DeliveryOrder Fulfillment ::Unbatchable article.Appeasementfor OOS.If a customercomplains that theshopper was withsomeone else whiledelivering the order,you should requestevidence of theincident.Instacartaccepts EBTSNAP at allretailers insome states.Zendesk:Publicreplies areonly visibleto agents.Can refund thedifferencebetween thepaper receiptand digitalreceipt?If a non-expresscustomer complainsthe their shopper hasnot been answeringany of the messagessent throughout theshopping process, youcan do the following:Customer reports that theshopper left their order in adifferent building.Yourealize that the order wasmarked as delivered 40minutes ago so you providea resolution. The customeris an Express member.What else needs to bedone?Can youprovide an itemcredit for adamagedalcoholic item?UNATA orderissues mustbetransferredto:For Instacart ConnectOrders, agents cando ALL the following:Issue refunds, cancelorder (pre-picking),reschedule the order(pre-picking) andsend P40 form.Free!Alcohol Issues: Manual IDentry is diasbledfor__________________.PII verificationmust alwaysbe done bothin chats andcalls.T1 agents canupdate thecustomersphone numberin Admin if theyauthorize it.Consumerscan updatethe tip whilethe order isin progress.If an order is beingpushed over andover again, weshould follow theCustomer :: DeliveryOrder Fulfillment ::Unbatchable article.Appeasementfor OOS.If a customercomplains that theshopper was withsomeone else whiledelivering the order,you should requestevidence of theincident.Instacartaccepts EBTSNAP at allretailers insome states.Zendesk:Publicreplies areonly visibleto agents.Can refund thedifferencebetween thepaper receiptand digitalreceipt?If a non-expresscustomer complainsthe their shopper hasnot been answeringany of the messagessent throughout theshopping process, youcan do the following:Customer reports that theshopper left their order in adifferent building.Yourealize that the order wasmarked as delivered 40minutes ago so you providea resolution. The customeris an Express member.What else needs to bedone?Can youprovide an itemcredit for adamagedalcoholic item?UNATA orderissues mustbetransferredto:For Instacart ConnectOrders, agents cando ALL the following:Issue refunds, cancelorder (pre-picking),reschedule the order(pre-picking) andsend P40 form.

Recap! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Free!
  2. Alcohol Issues: Manual ID entry is diasbled for__________________.
  3. PII verification must always be done both in chats and calls.
  4. T1 agents can update the customers phone number in Admin if they authorize it.
  5. Consumers can update the tip while the order is in progress.
  6. If an order is being pushed over and over again, we should follow the Customer :: Delivery Order Fulfillment :: Unbatchable article.
  7. Appeasement for OOS.
  8. If a customer complains that the shopper was with someone else while delivering the order, you should request evidence of the incident.
  9. Instacart accepts EBT SNAP at all retailers in some states.
  10. Zendesk: Public replies are only visible to agents.
  11. Can refund the difference between the paper receipt and digital receipt?
  12. If a non-express customer complains the their shopper has not been answering any of the messages sent throughout the shopping process, you can do the following:
  13. Customer reports that the shopper left their order in a different building.You realize that the order was marked as delivered 40 minutes ago so you provide a resolution. The customer is an Express member. What else needs to be done?
  14. Can you provide an item credit for a damaged alcoholic item?
  15. UNATA order issues must be transferred to:
  16. For Instacart Connect Orders, agents can do ALL the following: Issue refunds, cancel order (pre-picking), reschedule the order (pre-picking) and send P40 form.