Workedchatsduring 3-6Perfectattendancefor theweekCorrectlyanswered ateam membersquestion inslackClose 15emailtickets inthe weekAHT lowerthan15:00 forthe day Posted asincere"shoutout"in slackSpoke to acaller aboutYOURfavoritehobbyGot thecaller to say"thank you"twice on 1call.Volunteeredto work thebacklog ofmissed chatqueueVolunteeredto take acall backrequest get 90%or higherCSAT forthe day3.0 TPHaveragefor a dayAnswer ateammembersquestion inSlackUsed Weavehelp 3separatetimes Handled anescalatedissueswithoutpassing it onProposeda solutionto reduceticketsHandled anescalatedissueswithoutpassing it onIdentified aneed andwrote a KBarticleClose20chatsClose 15emailtickets inthe weekVolunteeredto take acall backrequest Made thecallerlaugh 3.0 TPHaveragefor a dayHandled anescalatedissueswithoutpassing it onWorkedchatsduring 3-6Perfectattendancefor theweekCorrectlyanswered ateam membersquestion inslackClose 15emailtickets inthe weekAHT lowerthan15:00 forthe day Posted asincere"shoutout"in slackSpoke to acaller aboutYOURfavoritehobbyGot thecaller to say"thank you"twice on 1call.Volunteeredto work thebacklog ofmissed chatqueueVolunteeredto take acall backrequest get 90%or higherCSAT forthe day3.0 TPHaveragefor a dayAnswer ateammembersquestion inSlackUsed Weavehelp 3separatetimes Handled anescalatedissueswithoutpassing it onProposeda solutionto reduceticketsHandled anescalatedissueswithoutpassing it onIdentified aneed andwrote a KBarticleClose20chatsClose 15emailtickets inthe weekVolunteeredto take acall backrequestMade thecallerlaugh 3.0 TPHaveragefor a dayHandled anescalatedissueswithoutpassing it on

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Worked chats during 3-6
  2. Perfect attendance for the week
  3. Correctly answered a team members question in slack
  4. Close 15 email tickets in the week
  5. AHT lower than 15:00 for the day
  6. Posted a sincere "shoutout" in slack
  7. Spoke to a caller about YOUR favorite hobby
  8. Got the caller to say "thank you" twice on 1 call.
  9. Volunteered to work the backlog of missed chat queue
  10. Volunteered to take a call back request
  11. get 90% or higher CSAT for the day
  12. 3.0 TPH average for a day
  13. Answer a team members question in Slack
  14. Used Weave help 3 separate times
  15. Handled an escalated issues without passing it on
  16. Proposed a solution to reduce tickets
  17. Handled an escalated issues without passing it on
  18. Identified a need and wrote a KB article
  19. Close 20 chats
  20. Close 15 email tickets in the week
  21. Volunteered to take a call back request
  22. Made the caller laugh
  23. 3.0 TPH average for a day
  24. Handled an escalated issues without passing it on