Volunteeredto take acall backrequest Answer ateammembersquestion inSlackUsed Weavehelp 3separatetimes Proposeda solutionto reduceticketsAHT lowerthan15:00 forthe day Spoke to acaller aboutYOURfavoritehobbyHandled anescalatedissueswithoutpassing it onPerfectattendancefor theweek3.0 TPHaveragefor a dayPosted asincere"shoutout"in slackGot thecaller to say"thank you"twice on 1call.Identified aneed andwrote a KBarticleget 90%or higherCSAT forthe day3.0 TPHaveragefor a dayWorkedchatsduring 3-6Volunteeredto work thebacklog ofmissed chatqueueClose20chatsHandled anescalatedissueswithoutpassing it onVolunteeredto take acall backrequestCorrectlyanswered ateam membersquestion inslack Made thecallerlaugh Close 15emailtickets inthe weekHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe weekVolunteeredto take acall backrequest Answer ateammembersquestion inSlackUsed Weavehelp 3separatetimes Proposeda solutionto reduceticketsAHT lowerthan15:00 forthe day Spoke to acaller aboutYOURfavoritehobbyHandled anescalatedissueswithoutpassing it onPerfectattendancefor theweek3.0 TPHaveragefor a dayPosted asincere"shoutout"in slackGot thecaller to say"thank you"twice on 1call.Identified aneed andwrote a KBarticleget 90%or higherCSAT forthe day3.0 TPHaveragefor a dayWorkedchatsduring 3-6Volunteeredto work thebacklog ofmissed chatqueueClose20chatsHandled anescalatedissueswithoutpassing it onVolunteeredto take acall backrequestCorrectlyanswered ateam membersquestion inslackMade thecallerlaugh Close 15emailtickets inthe weekHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe week

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Volunteered to take a call back request
  2. Answer a team members question in Slack
  3. Used Weave help 3 separate times
  4. Proposed a solution to reduce tickets
  5. AHT lower than 15:00 for the day
  6. Spoke to a caller about YOUR favorite hobby
  7. Handled an escalated issues without passing it on
  8. Perfect attendance for the week
  9. 3.0 TPH average for a day
  10. Posted a sincere "shoutout" in slack
  11. Got the caller to say "thank you" twice on 1 call.
  12. Identified a need and wrote a KB article
  13. get 90% or higher CSAT for the day
  14. 3.0 TPH average for a day
  15. Worked chats during 3-6
  16. Volunteered to work the backlog of missed chat queue
  17. Close 20 chats
  18. Handled an escalated issues without passing it on
  19. Volunteered to take a call back request
  20. Correctly answered a team members question in slack
  21. Made the caller laugh
  22. Close 15 email tickets in the week
  23. Handled an escalated issues without passing it on
  24. Close 15 email tickets in the week