Volunteeredto work thebacklog ofmissed chatqueueGot thecaller to say"thank you"twice on 1call.Proposeda solutionto reduceticketsClose20chatsAnswer ateammembersquestion inSlack3.0 TPHaveragefor a day Made thecallerlaugh Correctlyanswered ateam membersquestion inslack3.0 TPHaveragefor a dayHandled anescalatedissueswithoutpassing it onVolunteeredto take acall backrequestHandled anescalatedissueswithoutpassing it onAHT lowerthan15:00 forthe day Close 15emailtickets inthe weekIdentified aneed andwrote a KBarticleClose 15emailtickets inthe weekVolunteeredto take acall backrequest get 90%or higherCSAT forthe dayUsed Weavehelp 3separatetimes Workedchatsduring 3-6Perfectattendancefor theweekHandled anescalatedissueswithoutpassing it onPosted asincere"shoutout"in slackSpoke to acaller aboutYOURfavoritehobbyVolunteeredto work thebacklog ofmissed chatqueueGot thecaller to say"thank you"twice on 1call.Proposeda solutionto reduceticketsClose20chatsAnswer ateammembersquestion inSlack3.0 TPHaveragefor a dayMade thecallerlaugh Correctlyanswered ateam membersquestion inslack3.0 TPHaveragefor a dayHandled anescalatedissueswithoutpassing it onVolunteeredto take acall backrequestHandled anescalatedissueswithoutpassing it onAHT lowerthan15:00 forthe day Close 15emailtickets inthe weekIdentified aneed andwrote a KBarticleClose 15emailtickets inthe weekVolunteeredto take acall backrequest get 90%or higherCSAT forthe dayUsed Weavehelp 3separatetimes Workedchatsduring 3-6Perfectattendancefor theweekHandled anescalatedissueswithoutpassing it onPosted asincere"shoutout"in slackSpoke to acaller aboutYOURfavoritehobby

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Volunteered to work the backlog of missed chat queue
  2. Got the caller to say "thank you" twice on 1 call.
  3. Proposed a solution to reduce tickets
  4. Close 20 chats
  5. Answer a team members question in Slack
  6. 3.0 TPH average for a day
  7. Made the caller laugh
  8. Correctly answered a team members question in slack
  9. 3.0 TPH average for a day
  10. Handled an escalated issues without passing it on
  11. Volunteered to take a call back request
  12. Handled an escalated issues without passing it on
  13. AHT lower than 15:00 for the day
  14. Close 15 email tickets in the week
  15. Identified a need and wrote a KB article
  16. Close 15 email tickets in the week
  17. Volunteered to take a call back request
  18. get 90% or higher CSAT for the day
  19. Used Weave help 3 separate times
  20. Worked chats during 3-6
  21. Perfect attendance for the week
  22. Handled an escalated issues without passing it on
  23. Posted a sincere "shoutout" in slack
  24. Spoke to a caller about YOUR favorite hobby