Posted asincere"shoutout"in slackPerfectattendancefor theweekHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe weekget 90%or higherCSAT forthe dayUsed Weavehelp 3separatetimes  Made thecallerlaugh Close 15emailtickets inthe week3.0 TPHaveragefor a dayAnswer ateammembersquestion inSlackProposeda solutionto reduceticketsVolunteeredto work thebacklog ofmissed chatqueueVolunteeredto take acall backrequest Spoke to acaller aboutYOURfavoritehobbyGot thecaller to say"thank you"twice on 1call.Handled anescalatedissueswithoutpassing it onCorrectlyanswered ateam membersquestion inslackVolunteeredto take acall backrequestClose20chats3.0 TPHaveragefor a dayHandled anescalatedissueswithoutpassing it onAHT lowerthan15:00 forthe day Workedchatsduring 3-6Identified aneed andwrote a KBarticlePosted asincere"shoutout"in slackPerfectattendancefor theweekHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe weekget 90%or higherCSAT forthe dayUsed Weavehelp 3separatetimes Made thecallerlaugh Close 15emailtickets inthe week3.0 TPHaveragefor a dayAnswer ateammembersquestion inSlackProposeda solutionto reduceticketsVolunteeredto work thebacklog ofmissed chatqueueVolunteeredto take acall backrequest Spoke to acaller aboutYOURfavoritehobbyGot thecaller to say"thank you"twice on 1call.Handled anescalatedissueswithoutpassing it onCorrectlyanswered ateam membersquestion inslackVolunteeredto take acall backrequestClose20chats3.0 TPHaveragefor a dayHandled anescalatedissueswithoutpassing it onAHT lowerthan15:00 forthe day Workedchatsduring 3-6Identified aneed andwrote a KBarticle

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Posted a sincere "shoutout" in slack
  2. Perfect attendance for the week
  3. Handled an escalated issues without passing it on
  4. Close 15 email tickets in the week
  5. get 90% or higher CSAT for the day
  6. Used Weave help 3 separate times
  7. Made the caller laugh
  8. Close 15 email tickets in the week
  9. 3.0 TPH average for a day
  10. Answer a team members question in Slack
  11. Proposed a solution to reduce tickets
  12. Volunteered to work the backlog of missed chat queue
  13. Volunteered to take a call back request
  14. Spoke to a caller about YOUR favorite hobby
  15. Got the caller to say "thank you" twice on 1 call.
  16. Handled an escalated issues without passing it on
  17. Correctly answered a team members question in slack
  18. Volunteered to take a call back request
  19. Close 20 chats
  20. 3.0 TPH average for a day
  21. Handled an escalated issues without passing it on
  22. AHT lower than 15:00 for the day
  23. Worked chats during 3-6
  24. Identified a need and wrote a KB article