(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Close 15 email tickets in the week
Close 15 email tickets in the week
Handled an escalated issues without passing it on
Posted a sincere "shoutout" in slack
Made the caller laugh
Close 20 chats
get 90% or higher CSAT for the day
Handled an escalated issues without passing it on
Identified a need and wrote a KB article
AHT lower than 15:00 for the day
Handled an escalated issues without passing it on
Volunteered to work the backlog of missed chat queue
3.0 TPH average for a day
Worked chats during 3-6
3.0 TPH average for a day
Volunteered to take a call back request
Answer a team members question in Slack
Proposed a solution to reduce tickets
Volunteered to take a call back request
Spoke to a caller about YOUR favorite hobby
Got the caller to say "thank you" twice on 1 call.
Used Weave help 3 separate times
Perfect attendance for the week
Correctly answered a team members question in slack
