Workedchatsduring 3-63.0 TPHaveragefor a dayClose20chatsClose 15emailtickets inthe weekVolunteeredto work thebacklog ofmissed chatqueueProposeda solutionto reduceticketsClose 15emailtickets inthe weekVolunteeredto take acall backrequestIdentified aneed andwrote a KBarticleGot thecaller to say"thank you"twice on 1call.Handled anescalatedissueswithoutpassing it onVolunteeredto take acall backrequest Correctlyanswered ateam membersquestion inslackHandled anescalatedissueswithoutpassing it on Made thecallerlaugh Answer ateammembersquestion inSlackAHT lowerthan15:00 forthe day 3.0 TPHaveragefor a dayget 90%or higherCSAT forthe dayHandled anescalatedissueswithoutpassing it onPosted asincere"shoutout"in slackUsed Weavehelp 3separatetimes Perfectattendancefor theweekSpoke to acaller aboutYOURfavoritehobbyWorkedchatsduring 3-63.0 TPHaveragefor a dayClose20chatsClose 15emailtickets inthe weekVolunteeredto work thebacklog ofmissed chatqueueProposeda solutionto reduceticketsClose 15emailtickets inthe weekVolunteeredto take acall backrequestIdentified aneed andwrote a KBarticleGot thecaller to say"thank you"twice on 1call.Handled anescalatedissueswithoutpassing it onVolunteeredto take acall backrequest Correctlyanswered ateam membersquestion inslackHandled anescalatedissueswithoutpassing it onMade thecallerlaugh Answer ateammembersquestion inSlackAHT lowerthan15:00 forthe day 3.0 TPHaveragefor a dayget 90%or higherCSAT forthe dayHandled anescalatedissueswithoutpassing it onPosted asincere"shoutout"in slackUsed Weavehelp 3separatetimes Perfectattendancefor theweekSpoke to acaller aboutYOURfavoritehobby

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Worked chats during 3-6
  2. 3.0 TPH average for a day
  3. Close 20 chats
  4. Close 15 email tickets in the week
  5. Volunteered to work the backlog of missed chat queue
  6. Proposed a solution to reduce tickets
  7. Close 15 email tickets in the week
  8. Volunteered to take a call back request
  9. Identified a need and wrote a KB article
  10. Got the caller to say "thank you" twice on 1 call.
  11. Handled an escalated issues without passing it on
  12. Volunteered to take a call back request
  13. Correctly answered a team members question in slack
  14. Handled an escalated issues without passing it on
  15. Made the caller laugh
  16. Answer a team members question in Slack
  17. AHT lower than 15:00 for the day
  18. 3.0 TPH average for a day
  19. get 90% or higher CSAT for the day
  20. Handled an escalated issues without passing it on
  21. Posted a sincere "shoutout" in slack
  22. Used Weave help 3 separate times
  23. Perfect attendance for the week
  24. Spoke to a caller about YOUR favorite hobby