Handled anescalatedissueswithoutpassing it onCorrectlyanswered ateam membersquestion inslackUsed Weavehelp 3separatetimes get 90%or higherCSAT forthe dayIdentified aneed andwrote a KBarticle Made thecallerlaugh Volunteeredto work thebacklog ofmissed chatqueueHandled anescalatedissueswithoutpassing it onWorkedchatsduring 3-6Got thecaller to say"thank you"twice on 1call.Handled anescalatedissueswithoutpassing it onAHT lowerthan15:00 forthe day Close 15emailtickets inthe weekClose 15emailtickets inthe weekClose20chatsProposeda solutionto reducetickets3.0 TPHaveragefor a dayAnswer ateammembersquestion inSlackSpoke to acaller aboutYOURfavoritehobbyVolunteeredto take acall backrequest Volunteeredto take acall backrequest3.0 TPHaveragefor a dayPerfectattendancefor theweekPosted asincere"shoutout"in slackHandled anescalatedissueswithoutpassing it onCorrectlyanswered ateam membersquestion inslackUsed Weavehelp 3separatetimes get 90%or higherCSAT forthe dayIdentified aneed andwrote a KBarticleMade thecallerlaugh Volunteeredto work thebacklog ofmissed chatqueueHandled anescalatedissueswithoutpassing it onWorkedchatsduring 3-6Got thecaller to say"thank you"twice on 1call.Handled anescalatedissueswithoutpassing it onAHT lowerthan15:00 forthe day Close 15emailtickets inthe weekClose 15emailtickets inthe weekClose20chatsProposeda solutionto reducetickets3.0 TPHaveragefor a dayAnswer ateammembersquestion inSlackSpoke to acaller aboutYOURfavoritehobbyVolunteeredto take acall backrequest Volunteeredto take acall backrequest3.0 TPHaveragefor a dayPerfectattendancefor theweekPosted asincere"shoutout"in slack

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Handled an escalated issues without passing it on
  2. Correctly answered a team members question in slack
  3. Used Weave help 3 separate times
  4. get 90% or higher CSAT for the day
  5. Identified a need and wrote a KB article
  6. Made the caller laugh
  7. Volunteered to work the backlog of missed chat queue
  8. Handled an escalated issues without passing it on
  9. Worked chats during 3-6
  10. Got the caller to say "thank you" twice on 1 call.
  11. Handled an escalated issues without passing it on
  12. AHT lower than 15:00 for the day
  13. Close 15 email tickets in the week
  14. Close 15 email tickets in the week
  15. Close 20 chats
  16. Proposed a solution to reduce tickets
  17. 3.0 TPH average for a day
  18. Answer a team members question in Slack
  19. Spoke to a caller about YOUR favorite hobby
  20. Volunteered to take a call back request
  21. Volunteered to take a call back request
  22. 3.0 TPH average for a day
  23. Perfect attendance for the week
  24. Posted a sincere "shoutout" in slack