(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Volunteered to take a call back request
Answer a team members question in Slack
Used Weave help 3 separate times
Proposed a solution to reduce tickets
AHT lower than 15:00 for the day
Spoke to a caller about YOUR favorite hobby
Handled an escalated issues without passing it on
Perfect attendance for the week
3.0 TPH average for a day
Posted a sincere "shoutout" in slack
Got the caller to say "thank you" twice on 1 call.
Identified a need and wrote a KB article
get 90% or higher CSAT for the day
3.0 TPH average for a day
Worked chats during 3-6
Volunteered to work the backlog of missed chat queue
Close 20 chats
Handled an escalated issues without passing it on
Volunteered to take a call back request
Correctly answered a team members question in slack
