Got the caller to say "thank you" twice on 1 call. Spoke to a caller about YOUR favorite hobby Volunteered to work the backlog of missed chat queue Correctly answered a team members question in slack Worked chats during 3-6 Close 20 chats Close 15 email tickets in the week 3.0 TPH average for a day Handled an escalated issues without passing it on AHT lower than 15:00 for the day Identified a need and wrote a KB article
Made the caller laugh get 90% or higher CSAT for the day Proposed a solution to reduce tickets Posted a sincere "shoutout" in slack 3.0 TPH average for a day Handled an escalated issues without passing it on Handled an escalated issues without passing it on Volunteered to take a call back request Used Weave help 3 separate times Perfect attendance for the week Close 15 email tickets in the week Volunteered to take a call back request Answer a team members question in Slack Got the caller to say "thank you" twice on 1 call. Spoke to a caller about YOUR favorite hobby Volunteered to work the backlog of missed chat queue Correctly answered a team members question in slack Worked chats during 3-6 Close 20 chats Close 15 email tickets in the week 3.0 TPH average for a day Handled an escalated issues without passing it on AHT lower than 15:00 for the day Identified a need and wrote a KB article Made the caller laugh get 90% or higher CSAT for the day Proposed a solution to reduce tickets Posted a sincere "shoutout" in slack 3.0 TPH average for a day Handled an escalated issues without passing it on Handled an escalated issues without passing it on Volunteered to take a call back request Used Weave help 3 separate times Perfect attendance for the week Close 15 email tickets in the week Volunteered to take a call back request Answer a team members question in Slack
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Got the caller to say "thank you" twice on 1 call.
Spoke to a caller about YOUR favorite hobby
Volunteered to work the backlog of missed chat queue
Correctly answered a team members question in slack
Worked chats during 3-6
Close 20 chats
Close 15 email tickets in the week
3.0 TPH average for a day
Handled an escalated issues without passing it on
AHT lower than 15:00 for the day
Identified a need and wrote a KB article
Made the caller laugh
get 90% or higher CSAT for the day
Proposed a solution to reduce tickets
Posted a sincere "shoutout" in slack
3.0 TPH average for a day
Handled an escalated issues without passing it on
Handled an escalated issues without passing it on
Volunteered to take a call back request
Used Weave help 3 separate times
Perfect attendance for the week
Close 15 email tickets in the week
Volunteered to take a call back request
Answer a team members question in Slack