Handled anescalatedissueswithoutpassing it on3.0 TPHaveragefor a dayAHT lowerthan15:00 forthe day Got thecaller to say"thank you"twice on 1call.Perfectattendancefor theweekPosted asincere"shoutout"in slackIdentified aneed andwrote a KBarticle Made thecallerlaugh Volunteeredto take acall backrequestAnswer ateammembersquestion inSlackProposeda solutionto reduceticketsVolunteeredto take acall backrequest Handled anescalatedissueswithoutpassing it onWorkedchatsduring 3-6get 90%or higherCSAT forthe dayCorrectlyanswered ateam membersquestion inslackHandled anescalatedissueswithoutpassing it onVolunteeredto work thebacklog ofmissed chatqueueSpoke to acaller aboutYOURfavoritehobby3.0 TPHaveragefor a dayClose 15emailtickets inthe weekUsed Weavehelp 3separatetimes Close 15emailtickets inthe weekClose20chatsHandled anescalatedissueswithoutpassing it on3.0 TPHaveragefor a dayAHT lowerthan15:00 forthe day Got thecaller to say"thank you"twice on 1call.Perfectattendancefor theweekPosted asincere"shoutout"in slackIdentified aneed andwrote a KBarticleMade thecallerlaugh Volunteeredto take acall backrequestAnswer ateammembersquestion inSlackProposeda solutionto reduceticketsVolunteeredto take acall backrequest Handled anescalatedissueswithoutpassing it onWorkedchatsduring 3-6get 90%or higherCSAT forthe dayCorrectlyanswered ateam membersquestion inslackHandled anescalatedissueswithoutpassing it onVolunteeredto work thebacklog ofmissed chatqueueSpoke to acaller aboutYOURfavoritehobby3.0 TPHaveragefor a dayClose 15emailtickets inthe weekUsed Weavehelp 3separatetimes Close 15emailtickets inthe weekClose20chats

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handled an escalated issues without passing it on
  2. 3.0 TPH average for a day
  3. AHT lower than 15:00 for the day
  4. Got the caller to say "thank you" twice on 1 call.
  5. Perfect attendance for the week
  6. Posted a sincere "shoutout" in slack
  7. Identified a need and wrote a KB article
  8. Made the caller laugh
  9. Volunteered to take a call back request
  10. Answer a team members question in Slack
  11. Proposed a solution to reduce tickets
  12. Volunteered to take a call back request
  13. Handled an escalated issues without passing it on
  14. Worked chats during 3-6
  15. get 90% or higher CSAT for the day
  16. Correctly answered a team members question in slack
  17. Handled an escalated issues without passing it on
  18. Volunteered to work the backlog of missed chat queue
  19. Spoke to a caller about YOUR favorite hobby
  20. 3.0 TPH average for a day
  21. Close 15 email tickets in the week
  22. Used Weave help 3 separate times
  23. Close 15 email tickets in the week
  24. Close 20 chats