Spoke to acaller aboutYOURfavoritehobbyClose 15emailtickets inthe weekVolunteeredto take acall backrequestClose20chatsVolunteeredto work thebacklog ofmissed chatqueue3.0 TPHaveragefor a dayPosted asincere"shoutout"in slackCorrectlyanswered ateam membersquestion inslackWorkedchatsduring 3-6Perfectattendancefor theweekProposeda solutionto reduceticketsVolunteeredto take acall backrequest Used Weavehelp 3separatetimes Identified aneed andwrote a KBarticleAnswer ateammembersquestion inSlackHandled anescalatedissueswithoutpassing it onHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe weekHandled anescalatedissueswithoutpassing it onget 90%or higherCSAT forthe dayGot thecaller to say"thank you"twice on 1call.3.0 TPHaveragefor a day Made thecallerlaugh AHT lowerthan15:00 forthe day Spoke to acaller aboutYOURfavoritehobbyClose 15emailtickets inthe weekVolunteeredto take acall backrequestClose20chatsVolunteeredto work thebacklog ofmissed chatqueue3.0 TPHaveragefor a dayPosted asincere"shoutout"in slackCorrectlyanswered ateam membersquestion inslackWorkedchatsduring 3-6Perfectattendancefor theweekProposeda solutionto reduceticketsVolunteeredto take acall backrequest Used Weavehelp 3separatetimes Identified aneed andwrote a KBarticleAnswer ateammembersquestion inSlackHandled anescalatedissueswithoutpassing it onHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe weekHandled anescalatedissueswithoutpassing it onget 90%or higherCSAT forthe dayGot thecaller to say"thank you"twice on 1call.3.0 TPHaveragefor a dayMade thecallerlaugh AHT lowerthan15:00 forthe day 

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Spoke to a caller about YOUR favorite hobby
  2. Close 15 email tickets in the week
  3. Volunteered to take a call back request
  4. Close 20 chats
  5. Volunteered to work the backlog of missed chat queue
  6. 3.0 TPH average for a day
  7. Posted a sincere "shoutout" in slack
  8. Correctly answered a team members question in slack
  9. Worked chats during 3-6
  10. Perfect attendance for the week
  11. Proposed a solution to reduce tickets
  12. Volunteered to take a call back request
  13. Used Weave help 3 separate times
  14. Identified a need and wrote a KB article
  15. Answer a team members question in Slack
  16. Handled an escalated issues without passing it on
  17. Handled an escalated issues without passing it on
  18. Close 15 email tickets in the week
  19. Handled an escalated issues without passing it on
  20. get 90% or higher CSAT for the day
  21. Got the caller to say "thank you" twice on 1 call.
  22. 3.0 TPH average for a day
  23. Made the caller laugh
  24. AHT lower than 15:00 for the day