get 90%or higherCSAT forthe dayProposeda solutionto reduceticketsVolunteeredto take acall backrequest3.0 TPHaveragefor a dayIdentified aneed andwrote a KBarticleClose20chatsHandled anescalatedissueswithoutpassing it onCorrectlyanswered ateam membersquestion inslackVolunteeredto take acall backrequest Used Weavehelp 3separatetimes Answer ateammembersquestion inSlackHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe weekClose 15emailtickets inthe weekPerfectattendancefor theweekSpoke to acaller aboutYOURfavoritehobbyGot thecaller to say"thank you"twice on 1call.3.0 TPHaveragefor a dayVolunteeredto work thebacklog ofmissed chatqueuePosted asincere"shoutout"in slackHandled anescalatedissueswithoutpassing it on Made thecallerlaugh Workedchatsduring 3-6AHT lowerthan15:00 forthe day get 90%or higherCSAT forthe dayProposeda solutionto reduceticketsVolunteeredto take acall backrequest3.0 TPHaveragefor a dayIdentified aneed andwrote a KBarticleClose20chatsHandled anescalatedissueswithoutpassing it onCorrectlyanswered ateam membersquestion inslackVolunteeredto take acall backrequest Used Weavehelp 3separatetimes Answer ateammembersquestion inSlackHandled anescalatedissueswithoutpassing it onClose 15emailtickets inthe weekClose 15emailtickets inthe weekPerfectattendancefor theweekSpoke to acaller aboutYOURfavoritehobbyGot thecaller to say"thank you"twice on 1call.3.0 TPHaveragefor a dayVolunteeredto work thebacklog ofmissed chatqueuePosted asincere"shoutout"in slackHandled anescalatedissueswithoutpassing it onMade thecallerlaugh Workedchatsduring 3-6AHT lowerthan15:00 forthe day 

Software Support Ultimate Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. get 90% or higher CSAT for the day
  2. Proposed a solution to reduce tickets
  3. Volunteered to take a call back request
  4. 3.0 TPH average for a day
  5. Identified a need and wrote a KB article
  6. Close 20 chats
  7. Handled an escalated issues without passing it on
  8. Correctly answered a team members question in slack
  9. Volunteered to take a call back request
  10. Used Weave help 3 separate times
  11. Answer a team members question in Slack
  12. Handled an escalated issues without passing it on
  13. Close 15 email tickets in the week
  14. Close 15 email tickets in the week
  15. Perfect attendance for the week
  16. Spoke to a caller about YOUR favorite hobby
  17. Got the caller to say "thank you" twice on 1 call.
  18. 3.0 TPH average for a day
  19. Volunteered to work the backlog of missed chat queue
  20. Posted a sincere "shoutout" in slack
  21. Handled an escalated issues without passing it on
  22. Made the caller laugh
  23. Worked chats during 3-6
  24. AHT lower than 15:00 for the day