(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Spoke to a caller about YOUR favorite hobby
Used Weave help 3 separate times
Worked chats during 3-6
Handled an escalated issues without passing it on
Volunteered to work the backlog of missed chat queue
Close 15 email tickets in the week
Made the caller laugh
Close 20 chats
Correctly answered a team members question in slack
Identified a need and wrote a KB article
AHT lower than 15:00 for the day
Answer a team members question in Slack
Volunteered to take a call back request
Perfect attendance for the week
Close 15 email tickets in the week
get 90% or higher CSAT for the day
Proposed a solution to reduce tickets
Volunteered to take a call back request
Handled an escalated issues without passing it on
3.0 TPH average for a day
Handled an escalated issues without passing it on
3.0 TPH average for a day
Posted a sincere "shoutout" in slack
Got the caller to say "thank you" twice on 1 call.
