(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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get 90% or higher CSAT for the day
Perfect attendance for the week
Answer a team members question in Slack
Handled an escalated issues without passing it on
Used Weave help 3 separate times
Spoke to a caller about YOUR favorite hobby
Worked chats during 3-6
Close 20 chats
Correctly answered a team members question in slack
3.0 TPH average for a day
Close 15 email tickets in the week
Proposed a solution to reduce tickets
Handled an escalated issues without passing it on
Got the caller to say "thank you" twice on 1 call.
Volunteered to take a call back request
Posted a sincere "shoutout" in slack
Volunteered to take a call back request
Close 15 email tickets in the week
AHT lower than 15:00 for the day
Handled an escalated issues without passing it on
3.0 TPH average for a day
Identified a need and wrote a KB article
Made the caller laugh
Volunteered to work the backlog of missed chat queue
