(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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This issue is priority
User goes to you directly instead of creating a ticket
User does any bodily function on a call
User incorrectly describes their issue
User calls the wrong department
"I haven't had my coffee yet"
"Guess you just have the magic touch"
Issue resolved itself
User calls in for an update on something they can check on their own
"I am just sooo dumb"
"Everything is just so slow today"
User negligence causes an issue
"Guess the computer is still waking up"
"I don't have time for this"
User generates multiple tickets for 1 issue
User refuses/fails to follow directions
Calls in long existing issue for the first time
User walks away while you are working their issue
User rambles on about their personal life
"Was there an update?"
User reopened old ticket instead of creating a new one
"Sorry I am not a technical person"
"Is the VPN broken today?"
"Hey I have this other issue if you can help with that"
