(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
"Sorry I am not a technical person"
User calls the wrong department
"Was there an update?"
User rambles on about their personal life
This issue is priority
User refuses/fails to follow directions
User generates multiple tickets for 1 issue
Calls in long existing issue for the first time
User walks away while you are working their issue
User negligence causes an issue
"I am just sooo dumb"
"Hey I have this other issue if you can help with that"
"Guess the computer is still waking up"
"Is the VPN broken today?"
Issue resolved itself
User incorrectly describes their issue
"Guess you just have the magic touch"
User reopened old ticket instead of creating a new one
User does any bodily function on a call
"I don't have time for this"
"I haven't had my coffee yet"
"Everything is just so slow today"
User calls in for an update on something they can check on their own
User goes to you directly instead of creating a ticket
