(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I am just sooo dumb"
"Hey I have this other issue if you can help with that"
"Everything is just so slow today"
"I haven't had my coffee yet"
User incorrectly describes their issue
User negligence causes an issue
User calls the wrong department
User generates multiple tickets for 1 issue
User rambles on about their personal life
"Was there an update?"
Calls in long existing issue for the first time
User walks away while you are working their issue
User calls in for an update on something they can check on their own
Issue resolved itself
This issue is priority
"Guess the computer is still waking up"
"Sorry I am not a technical person"
User does any bodily function on a call
User refuses/fails to follow directions
User reopened old ticket instead of creating a new one
"I don't have time for this"
"Is the VPN broken today?"
"Guess you just have the magic touch"
User goes to you directly instead of creating a ticket
