(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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This issue is priority
Calls in long existing issue for the first time
"Everything is just so slow today"
User refuses/fails to follow directions
"Is the VPN broken today?"
User negligence causes an issue
"I am just sooo dumb"
"Sorry I am not a technical person"
"Guess you just have the magic touch"
"Was there an update?"
"I haven't had my coffee yet"
User calls in for an update on something they can check on their own
"I don't have time for this"
User reopened old ticket instead of creating a new one
User does any bodily function on a call
User goes to you directly instead of creating a ticket
User walks away while you are working their issue
User generates multiple tickets for 1 issue
User incorrectly describes their issue
Issue resolved itself
User calls the wrong department
"Hey I have this other issue if you can help with that"
