(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Sorry I am not a technical person"
This issue is priority
User calls in for an update on something they can check on their own
"Was there an update?"
"Is the VPN broken today?"
User walks away while you are working their issue
Calls in long existing issue for the first time
"Hey I have this other issue if you can help with that"
"I haven't had my coffee yet"
User calls the wrong department
User rambles on about their personal life
User reopened old ticket instead of creating a new one
Issue resolved itself
"Guess the computer is still waking up"
"Everything is just so slow today"
"I don't have time for this"
User refuses/fails to follow directions
User goes to you directly instead of creating a ticket
