(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User goes to you directly instead of creating a ticket
Issue resolved itself
"I don't have time for this"
User refuses/fails to follow directions
User generates multiple tickets for 1 issue
This issue is priority
"Everything is just so slow today"
User incorrectly describes their issue
User reopened old ticket instead of creating a new one
User does any bodily function on a call
"Guess you just have the magic touch"
"I haven't had my coffee yet"
User calls the wrong department
"Sorry I am not a technical person"
Calls in long existing issue for the first time
"Was there an update?"
"Guess the computer is still waking up"
"I am just sooo dumb"
"Is the VPN broken today?"
User calls in for an update on something they can check on their own
User walks away while you are working their issue
User negligence causes an issue
"Hey I have this other issue if you can help with that"
