(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User incorrectly describes their issue
"Sorry I am not a technical person"
User walks away while you are working their issue
User calls the wrong department
User goes to you directly instead of creating a ticket
"Is the VPN broken today?"
This issue is priority
"Guess you just have the magic touch"
User generates multiple tickets for 1 issue
"Guess the computer is still waking up"
"I haven't had my coffee yet"
Issue resolved itself
"Hey I have this other issue if you can help with that"
"Was there an update?"
Calls in long existing issue for the first time
"I am just sooo dumb"
User reopened old ticket instead of creating a new one
User negligence causes an issue
User rambles on about their personal life
User calls in for an update on something they can check on their own
