(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Issue resolved itself
User walks away while you are working their issue
"I haven't had my coffee yet"
"Guess the computer is still waking up"
"I am just sooo dumb"
User calls the wrong department
"Was there an update?"
"Everything is just so slow today"
"Is the VPN broken today?"
User negligence causes an issue
"Guess you just have the magic touch"
User does any bodily function on a call
Calls in long existing issue for the first time
User refuses/fails to follow directions
"Sorry I am not a technical person"
This issue is priority
User calls in for an update on something they can check on their own
"I don't have time for this"
User incorrectly describes their issue
"Hey I have this other issue if you can help with that"
User generates multiple tickets for 1 issue
User reopened old ticket instead of creating a new one
User goes to you directly instead of creating a ticket
