(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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This issue is priority
Issue resolved itself
User walks away while you are working their issue
"Guess the computer is still waking up"
Calls in long existing issue for the first time
"Was there an update?"
User reopened old ticket instead of creating a new one
User rambles on about their personal life
User goes to you directly instead of creating a ticket
User refuses/fails to follow directions
User calls the wrong department
User negligence causes an issue
"Is the VPN broken today?"
"Sorry I am not a technical person"
"Everything is just so slow today"
"I don't have time for this"
User generates multiple tickets for 1 issue
User does any bodily function on a call
User incorrectly describes their issue
"I am just sooo dumb"
"I haven't had my coffee yet"
"Hey I have this other issue if you can help with that"
"Guess you just have the magic touch"
User calls in for an update on something they can check on their own
