(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Hey I have this other issue if you can help with that"
User calls the wrong department
"Was there an update?"
"Everything is just so slow today"
User incorrectly describes their issue
"I am just sooo dumb"
Calls in long existing issue for the first time
"Guess you just have the magic touch"
Issue resolved itself
User rambles on about their personal life
"I don't have time for this"
"Sorry I am not a technical person"
User does any bodily function on a call
User generates multiple tickets for 1 issue
User walks away while you are working their issue
This issue is priority
User refuses/fails to follow directions
"Guess the computer is still waking up"
User negligence causes an issue
User calls in for an update on something they can check on their own
"I haven't had my coffee yet"
User reopened old ticket instead of creating a new one
User goes to you directly instead of creating a ticket
