(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User does any bodily function on a call
"Was there an update?"
User rambles on about their personal life
"Guess you just have the magic touch"
"Everything is just so slow today"
"I don't have time for this"
User refuses/fails to follow directions
"Is the VPN broken today?"
User calls in for an update on something they can check on their own
User negligence causes an issue
This issue is priority
"I haven't had my coffee yet"
Calls in long existing issue for the first time
User goes to you directly instead of creating a ticket
User calls the wrong department
"Hey I have this other issue if you can help with that"
User walks away while you are working their issue
"Guess the computer is still waking up"
User reopened old ticket instead of creating a new one