(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Issue resolved itself
"I haven't had my coffee yet"
User calls in for an update on something they can check on their own
This issue is priority
Calls in long existing issue for the first time
"I am just sooo dumb"
User reopened old ticket instead of creating a new one
User refuses/fails to follow directions
"Hey I have this other issue if you can help with that"
"Sorry I am not a technical person"
"I don't have time for this"
"Was there an update?"
User goes to you directly instead of creating a ticket
