(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
"Everything is just so slow today"
"Hey I have this other issue if you can help with that"
"I am just sooo dumb"
User negligence causes an issue
"Sorry I am not a technical person"
User incorrectly describes their issue
This issue is priority
User refuses/fails to follow directions
"I don't have time for this"
User calls the wrong department
User does any bodily function on a call
"Was there an update?"
Issue resolved itself
User reopened old ticket instead of creating a new one
User rambles on about their personal life
Calls in long existing issue for the first time
User walks away while you are working their issue
"Guess you just have the magic touch"
"Guess the computer is still waking up"
User calls in for an update on something they can check on their own
User generates multiple tickets for 1 issue
"I haven't had my coffee yet"
"Is the VPN broken today?"
User goes to you directly instead of creating a ticket
