(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User rambles on about their personal life
User reopened old ticket instead of creating a new one
User calls in for an update on something they can check on their own
"Everything is just so slow today"
"I am just sooo dumb"
User generates multiple tickets for 1 issue
Calls in long existing issue for the first time
"Guess the computer is still waking up"
User goes to you directly instead of creating a ticket
User walks away while you are working their issue
User does any bodily function on a call
This issue is priority
"Sorry I am not a technical person"
User incorrectly describes their issue
User calls the wrong department
"I haven't had my coffee yet"
"Guess you just have the magic touch"
"Is the VPN broken today?"
Issue resolved itself
User negligence causes an issue
User refuses/fails to follow directions
"I don't have time for this"
"Hey I have this other issue if you can help with that"
