(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User negligence causes an issue
User refuses/fails to follow directions
User calls in for an update on something they can check on their own
User generates multiple tickets for 1 issue
"Was there an update?"
User reopened old ticket instead of creating a new one
This issue is priority
User walks away while you are working their issue
Issue resolved itself
User calls the wrong department
User goes to you directly instead of creating a ticket
"Guess the computer is still waking up"
Calls in long existing issue for the first time
User rambles on about their personal life
"I am just sooo dumb"
"Hey I have this other issue if you can help with that"
