(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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User does any bodily function on a call
User reopened old ticket instead of creating a new one
"Hey I have this other issue if you can help with that"
"I haven't had my coffee yet"
"Everything is just so slow today"
"Sorry I am not a technical person"
Issue resolved itself
"I am just sooo dumb"
User refuses/fails to follow directions
"Is the VPN broken today?"
Calls in long existing issue for the first time
User calls in for an update on something they can check on their own
This issue is priority
User incorrectly describes their issue
"I don't have time for this"
User calls the wrong department
"Guess the computer is still waking up"
User generates multiple tickets for 1 issue
User walks away while you are working their issue
User goes to you directly instead of creating a ticket
